Had a great experience with Mike and Ethan. Very informative throughout the entire process - you…read morecan tell they both are experienced and take pride in what they do. They believe in their product and take time to educate you on the investment that you are purchasing. I am so glad that we selected Ohio Valley Pure Water for our water softener and home filtration. We had a great experience and have noticed a huge difference in our water quality after installation. Really appreciate the friendly, professional service and look forward to doing future maintenance and possible RO service with them in the future.

This was a bad investment on my part. They over filtered my home. their prices are so OVERPRICED…read more warning

I purchased a water softener at Home Depot and it was defective. Called Royal and less than 24…read morehours later they were here to repair it. Perry the owner did the work and had it repaired quickly. Very courteous and professional. Perry is a Veteran and I support our veterans when I can. Please support a Vet. I will definitely recommend Royal to friends and family. We are customers for life.

Perry and his partner visited my home to do a sales pitch. The plugged in their demonstration…read moreequipment which promptly the outlet! They plugged it into another outlet and that one stopped working as well! We had to call an electrician to replace the outlets. Perry offered $250 off a water softener or a check to cover the cost. The electrician only cost $123, so I submitted the paid invoice to Perry for reimbursement of just $123. He now refuses to reimburse me for the damage he caused!!! Perry is a liar, has deceptive business practices, and YOU SHOULD NOT LET HIM IN YOUR HOUSE! HE WILL DAMAGE YOUR HOME AND REFUSE TO FIX IT!

We have been receiving 5 gallon jugs of distilled water for a few years. I put a new jug into the…read moredistribution machine yesterday. This morning - Friday- I was getting a glass of water and found a dead fish in the jug. They won't come until Monday...and we had to fuss about getting a new distribution machine. They will not guarantee a time. The customer svc rep did not believe the fish existed.

Absolute nightmare!…read more Ive been paying for service for over a year. The device hasn't worked this whole time- I have called monthly to request service, every time they tell me it's working and it isn't. Finally they fixed it (the one person with actual training and skills) and it broke again shortly after. I have yet to actually enjoy soft water since I started paying for the program. They offered to wave my fee for the next 4 months, BUT INSTEAD they CHARGED me for 4 months EXTRA by mistake!!! All I got was a "woopsie, that person is on vacation" That was 20 DAYS AGO- still has not been refunded for the inappropriate charge. I leave voicemails every day. Every day they say they will contact me back that day and they do not. This is awful. ITS STILL NOT WORKING! I DEFINETLY DONT FEEL GOOD ABOUT THIS.

Good product, but customer service is terrible and manipulative. You can definitely find another…read morecompany to do the same work without all the extra fees and crappy management.

Wow is what I can say about this company. The owner Matt is amazing, very friendly and…read moreknowledgeable about his products. This is the second home we have have them install our water softener through out our house. They are very reasonable and care about there customers. Simply water is just great and they have an amazing and friendly secretary name Connie who should get a Grammy for her service. Thank you guys for taking care of our water in our home.

Fast arrival and great work. Our guy Chris is awesome. Next day service for a broken garbage…read moredisposal and things were done professionally with a quote in advance and no surprises.

Look at all the other 1 star reviews for similar predatory prices…read more I have a simple shower valve replacement, the wall is already cut open in the room behind the shower. It's a matter of using wrenches to remove the old valve (4 pipes attached) and using wrenches and plumbers tape to put the new one on. Simple, but still not something I am confident enough to do myself (yet). Nixco sends a tech out, and quotes me over $1200. Let that sink in... $1200. No cutting, no drywall, should take maybe 30 minutes tops, unless some 'problem' is discovered. $1200 I think the tech knew as well, because as soon as I saw that, I chuckled and asked "What's involved in getting to that price?". He looked at the floor and quietly said "well, uh, that's just what the labor involved, uh..." I said, you can stop there, no thanks. I called Nixco just to half complain but also half give them a chance, like are you standing behind this quote? To which they gave me the typical "we'll pass it on to the service manager". I'm not using them again. I ran in to this kind of set up with Apollo. The quotes seem absurdly high, but also the tactics seem like that of old school used car salesmanship. He looks at the project, goes to his van for like 10 minutes, then comes back. He's likely calling in to someone that's guiding him on the price, and they are seeing what they can get away with. Or, and I'm just speculating here, the techs are getting some kind of commission on the overall price. There doesn't seem to be any drive to get the job done quick and efficient. I'm just scared for people that don't know any better that fall for this. I used Nixco on one other project, where the tech had to cut in to the wall, saw pipes, weld new pipes, and attach valves. So much more involved than this, and that job was under $900. he rationalized it to me that having to cut in to the drywall, cut/weld pipes, is more labor intensive and more complex, so I went with that. Compare to this job, which involves none of that, and it's $1200?! Don't use this company. ----- UPDATED ------ So, i'm responding to the response I got with the cost breakdown, and follow up from another local Cincinnati service below. "licensed and trained technicians": sure, goes in to the hourly rate, right? That's $400 per hour, correct? "quality materials designed for long-term reliability": what materials? Maybe a foot of copper and some solder? "proper installation methods (not temporary or shortcut fittings)": you charge extra for install things properly? what's a temporary install? duct tape? "warranty coverage": warranty on what? I bought the valve at another store, you're just installing it. if it's defective, that's not under your warranty is it? "insurance": sure, cost of doing business, but am i paying the whole monthly premium for this one job? "and the accountability of standing behind our work": Customers have to pay extra for this? How about, do a good job, and make people happy. If you made a mistake that requires follow up, do that, at no cost. Don't heavily pad the bill in case you make a mistake and have to fix it. FOLLOW UP on the project: I found Russell Plumbing Inc. (513-561-2804), and they were great. It wasn't an emergency, but they said it's a relatively small job, and could squeeze me in early. Came out about 830am the next day, done by around 1030am. $275. Nice people, didn't disappear in their truck for 20 minutes to work up a quote like a used-car salesman, got it installed, cleaned up, and moved on. Give them a call! I'll write them a great review as well.

I've had both a Kinetico water softener system in my home and an R/O spigot at my kitchen sink for…read moredrinking water since 2009. Service has always been exceptional. Staff are friendly and professional. I can recommend without reservation.

From the owner: Water quality can no longer be taken for granted, and researching water treatment options can often…read morebe confusing and overwhelming. At Integrity Water Solutions, we understand the water challenges we face in our area. Our team of certified water experts are dedicated to informing and educating our customers about the benefits and impact of having high-quality water. We take the time to listen and learn about your family’s particular water quality needs. We'll provide clear explanations and recommend a water treatment solution that's customized for you, your family and your home, ensuring you feel informed and confident about your water treatment options. We feature Kinetico's unmatched performance and innovative line of water softeners, advanced drinking water systems and specialty filters to provide your family with a continuous supply of clean, high-quality water throughout your home. What are you waiting for? Treat your water with Integrity!