I purchased a water softener at Home Depot and it was defective. Called Royal and less than 24…read morehours later they were here to repair it. Perry the owner did the work and had it repaired quickly. Very courteous and professional. Perry is a Veteran and I support our veterans when I can. Please support a Vet. I will definitely recommend Royal to friends and family. We are customers for life.

Perry and his partner visited my home to do a sales pitch. The plugged in their demonstration…read moreequipment which promptly the outlet! They plugged it into another outlet and that one stopped working as well! We had to call an electrician to replace the outlets. Perry offered $250 off a water softener or a check to cover the cost. The electrician only cost $123, so I submitted the paid invoice to Perry for reimbursement of just $123. He now refuses to reimburse me for the damage he caused!!! Perry is a liar, has deceptive business practices, and YOU SHOULD NOT LET HIM IN YOUR HOUSE! HE WILL DAMAGE YOUR HOME AND REFUSE TO FIX IT!

We have been receiving 5 gallon jugs of distilled water for a few years. I put a new jug into the…read moredistribution machine yesterday. This morning - Friday- I was getting a glass of water and found a dead fish in the jug. They won't come until Monday...and we had to fuss about getting a new distribution machine. They will not guarantee a time. The customer svc rep did not believe the fish existed.

Absolute nightmare!…read more Ive been paying for service for over a year. The device hasn't worked this whole time- I have called monthly to request service, every time they tell me it's working and it isn't. Finally they fixed it (the one person with actual training and skills) and it broke again shortly after. I have yet to actually enjoy soft water since I started paying for the program. They offered to wave my fee for the next 4 months, BUT INSTEAD they CHARGED me for 4 months EXTRA by mistake!!! All I got was a "woopsie, that person is on vacation" That was 20 DAYS AGO- still has not been refunded for the inappropriate charge. I leave voicemails every day. Every day they say they will contact me back that day and they do not. This is awful. ITS STILL NOT WORKING! I DEFINETLY DONT FEEL GOOD ABOUT THIS.

Good product, but customer service is terrible and manipulative. You can definitely find another…read morecompany to do the same work without all the extra fees and crappy management.

Wow is what I can say about this company. The owner Matt is amazing, very friendly and…read moreknowledgeable about his products. This is the second home we have have them install our water softener through out our house. They are very reasonable and care about there customers. Simply water is just great and they have an amazing and friendly secretary name Connie who should get a Grammy for her service. Thank you guys for taking care of our water in our home.

Fast arrival and great work. Our guy Chris is awesome. Next day service for a broken garbage…read moredisposal and things were done professionally with a quote in advance and no surprises.

BUYER BEWARE! Nixco entices customers with their $39.95 service call. You think "That's great!"…read moreThen they come out and they give you the Lump Sum price. You think, wow that's seem really HIGH but you are here in my home and you want it fixed. And then ask for a material and labor breakdown on the invoice, their standard line is "There's nothing I can give you." CALL ANOTHER PLUMBER!