Selene is such a sweet lady. She made sure my dress fits amazing and I can move freely and made the…read morestraps super strong

NYC Brides beware. She made the week leading up to my wedding so unnecessarily stressful and almost…read moreruined my dress for my wedding day (thankfully It was saved by an emergency appointment with a different seamstress two days before my Wedding) I'm truly shocked that Selene somehow has rave reviews, if you look at yelp and look at the 1 and 2 star reviews, you will see some similar experiences. My wedding was June 27th. She had my dress since April 30th initially she scheduled me for two alterations and then the pick up on June 21st final fitting was supposed to be May 30th. Everything seemed to be going fine until on May 30th the dress seemed to fit well overall just needed a few final touches near the chest (turns out It fit because It was still pinned, I didn't notice initially, I had to go back to pictures and realized this after the fact) because she said on the 30th It needed some more alterations to get the chest area right, she scheduled me for a 3rd final fitting on June 13th. When I'm walking out my door to go to her on June 13th, she calls to tell me she needs to leave as she has a medical Emergency, okay feel better I say, call Me next week to reschedule. When I don't hear from her by Wednesday the 18th, I call her and she says "I'm dealing with this medical issue right now what do you need is there a deadline?" Wild question to ask given the fact that she should have down that my wedding was the following week.. I politely remind her that my wedding is the 27th and I was leaving the 26th so I really needed It by this weekend. She agreed to see me earlier on in the day on the 21st this was I can pick It up that evening if any additional alterations are needed (by the way I later found out that her medical emergency was that she got two teeth pulled as per her report on the next fitting day) Okay this is where things really get out of control. I go in on the 21st and I am SWIMMING in my dress (this is when I didn't realize until after the fact that this is because the last fitting I had on the 30th the dress only fit because It was pinned AKA she did 0 work) she goes "OH MY GOD you lost so much weight WOW what have you been doing you lost several dress sizes, I need to do more alterations, this is too much work to do in a day, I'll work with you but you have to work with me you have to come back to pick up Monday night" I left scratching my head, I really did not think I lost weight at all let alone 2-3 dress sizes in two weeks but she had me convinced that my hot yoga I've been doing made my dress no longer fit, until my friend and I examined the pic from the last fitting. Once I realized she just straight up lied because she didn't do work and instead used my weight as an excuse, I started panicking. My MOH agreed to go with me Monday, we had a game plan.. go in, really hope the dress is done do my Fitting wait until dress is in bag in hand and then call her out. But then It didn't fit. Yes the alterations on the side were finally done but the chest area remained very loose. I think it's important to add, I'm a C cup, very average breast size there's really no reason to have trouble with this if you're a professional seamstress. Anyway, she says to me "yup like I've said since the beginning, this dress still won't fit your chest right, I will have to add straps, it's very normal, tons of brides do It " mind you, this is now 4 days before my wedding and no she never once mentioned straps to me until this appointment. I said absolutely not, you're not touching my dress another second. She responds "well I know weddings can be stressful but I have mentioned straps since the very beginning (she didn't) and it's not my fault you lost all this weight" that's when I decided to call her out on knowing she was lying then she started screaming at me in her shop like truly screaming at a bride 4 days before her wedding when she messed up this brides wedding dress.. It was a nightmare. Her mom comes out from the back room and assures me she can fix It in under an hour and I can watch. My MOH and I sit there awkwardly as her mom stitches the breast area a little more and makes It a little better It was doable I guess with like fabric tape if I wore It as is. Selene comes back after her mom fixes It to do the 'final fitting' and to show my MOH the terrible bustle she did. During this time she tells me.. don't walk backwards you will trip. Selene at the end goes "you made me nervous before can we hug It out?" It was truly the weirdest situation I honestly just wanted to get out of there so I just Said OK and played nice at the end, I wanted to remove myself from any more conflict and stress. She didn't charge me the final payment due to "misunderstandings" according to her, but her deposit was half so I still paid her $390 and I'm pissed about It.

Edit: changing my review from 1-star to 5-star b/c it turns out the dry cleaning was with my…read moredoormen the whole time. Fabulous service as always. **** Dry cleaning of jackets, coats and sweater lost. Tried reaching them via the phone (646-415-7667), email, and online request form. No response whatsoever. Went to their listed physical address at 730 Columbus Ave., it turns out to be a liquor store and an apartment building. Neither of them is aware of fancy pants cleaners. It makes me wonder if they are still open for business. To be fair, I have been using their services for 2 years now and this is the first time I really had to contact them for something lost. They have been awesome otherwise, except the lack of responsiveness this time. I will update this review when I manage to reach someone who works there.

I've been using Fancy Pants for W&F, laundering men's shirts, and dry cleaning for almost 3 years…read morenow. They are super convenient and offer excellent value -- cheaper than the nearby cleaners in every neighborhood I've used them so far (Harlem, Morningside Heights, and now FiDi). Not quite as cheap as a place in El Barrio I used to frequent, but that place was also cash only, and of course did not offer pickup / delivery service. Like any service, Fancy Pants is not perfect. Over the years I've had: * One pair of custom wool suit trousers completely ruined. Looks like it was put thru the wash on high heat; came back scratchy and 4 inches shorter. After sending it back for examination, we settled on $100 store credit toward future orders. * High end flannel shirts lost their brushed luster after just 1-2 washes. I suspect they did not follow my special instructions, but instead machine dried them with the rest of the normal cotton shirts. I did not complain, simply opting to hand wash such items myself from then on...IMO, it's best to leave the "special instructions" section to stain treatment & dry cleaning, rather than freeform requests. * Twice, an entire load of W&F was swapped with someone else's. Both times, they called me promptly (before I had even discovered it!) and exchanged the bag asap. * A few misc items that don't belong to me have appeared in my W&F. Nothing serious, just the occasional sock or panty. The one time it was multiple items in the same wash, I emailed them a photo, which they promptly identified and picked up within the hour. All in all, I'd call this above average. Notably, I've never lost a button off any of my shirts or jackets, nor had a sleeve or collar ripped -- usually those symptoms are par for the course with automated press machines over the long haul, unless you pay $5+ for your shirts to be hand finished, which I do not. Nor have I had any permanent stains, nor had dyes bleeding to/from other garments. Occasionally, it takes more than 1 email or voicemail to get Veronica's attention, but once we're in touch they are quite responsive. I'm happy to be an ongoing customer.