Desmone Family Eye Care clinic has the nicest, most caring, and friendliest staff I've ever…read moreexperienced! I normally see Dr. John (Desmone), but I've also seen Dr. Barbara (Desmone) over the years when he was unavailable. I have high intraocular pressure, which means I'm at risk of getting glaucoma. Everyone who works here is so kind about my nervousness with eye exams. Additionally, both doctors never rush me and always answer the many questions I have! Their optical technology equipment is modern and provides excellent testing to establish a history of your eye health. I used to drive 2 hours to see my previous eye care doctor because of bad experiences with others in the area. When I found DFEC in 2020, I was relieved and happy to be fortunate enough to receive excellent eye care, with the focus on the word "care"!

Best optometrist ever. Great service, best, most thorough eye exam. John Desmond is the nicest guy…read moreyou have ever met.

I had a terrible experience here with one of the staff members. She was really rude, and not…read morefriendly. She was very condescending. I even tried giving her the benefit of the doubt by starting small talk, but she just seemed miserable. Its very sad as they take Tricare and many of us go here. The doctor was good, and an older lady at the front was friendly. If that other staff member is still there though I don't suggest going here unfortunately. She does not treat patients nicely at all.

I could not have been more pleased. I was treated so very well by every staff member I came into…read morecontact with! Everyone went out of their way to make sure my experience was comfortable and first rate, all the way! I would consider driving as much as 100 miles, should I ever move, to continue using this eye care facility!

The remodeled office was a much needed improvement. The workflow from checking in to being seen has…read moreimproved. I still think the wait for the eye doctor could be shortened but when they are with me, in my case Dr Kim Oncavage, she does not rush me. They are very courteous and answer all your questions. Again, at least Dr Kim is that way with me. I can only recommend being seen by Dr Kim.

Love Dr. Oncavage. She is so sweet and takes her time to answer all your questions. Wished I lived…read morecloser to continue care at this practice.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.

My husband sat on his glasses while we were on vacation. They took him right away, fixed the bent…read moreframes, and charged us--wait for it--nothing! Very impressed with professionalism and courtesy. Great overall experience.

The nicest staff and they are very efficient. Newly remodeled office. They very knowledgeable and…read morealways helpful.

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

These are the nicest & most helpful people!!! Had a wonderful experience here. Definitely would…read morerecommend.

I have nothing but awesome things to say about MyEyeDr. Very fast to get me in and when I had my…read moreexam today I had the most amazing and friendly assistant that did my exam. Excellent service and an extreamly amazing staff!!!! FIVE STARS!!!!!

Reluctantly, I finally acknowledged that I needed glasses. The team at Carteret Vision Center made…read morethe entire process as painless as possible to the point that I am actually a fan. Their site is immaculately clean and welcoming. Their personnel were friendly and walked me through the whole process. I have VSP silver coverage but never received any cards or information from my provider. I was completely clueless. They were able to look up my information and tell me my exact coverage and patiently explained the benefits up front as well as my out of pocket cost. The exam process through to glasses order has been extremely efficient. They truly respect the patients time and provide the highest level of service. Very well done.

I purchased a new pair of glasses for the first time from this company. I had to go back to them in…read moreAugust because the very expensive lens that I purchased were all scratched up, even though I used the spray and microfiber towels they gave me. They replaced them. I had to go back in today for the same issue. The very aggravated looking lady that sat down to talk with me was not willing at all to help. Needless to say they lost a customer today. Local resident Andrew Cartwright

Good services, very professional, competent care, friendly staff, but I agree with a previous…read morereviewer. It takes forever to get glasses or contact lenses delivered. They need to get a new supplier.

This experience, in total honesty, was 0 stars. Extremely disappointed with my experience at Eye…read moreCare Center of New Bern. I was originally told my lenses would take 7-10 business days. That turned into almost TWO MONTHS of excuses, poor communication, and zero accountability. First, I repeatedly received automated texts saying my lenses were ready -- only to find out they weren't. When I questioned it, an employee told me they had no control over the texts being sent. Frustrating, but okay. After waiting two weeks with no actual update, I called and was then informed that the lab never even started my order because they were missing information they needed. No one contacted me until I reached out myself. The office manager then called to collect the missing information. Two more weeks later (now four weeks total), I got another text saying my lenses were ready. The office manager installed them into my frames and immediately discovered a scratch. At that point I expressed how disappointed and frustrated I was after already waiting a month. She assured me she would personally handle it and promised they'd be back within a week. A week passed -- no update. I called and was told the package "must have been lost," so they reordered and again promised one week. Another week passed -- nothing. I called again and was told the lab said they'd arrive in two business days. Two business days later... still nothing. I finally went into the store in person, where the office manager showed me tracking and said the lab had actually only shipped my lenses the day before -- despite previously saying they'd already be arriving. I explained that if they didn't arrive, I wanted a full refund. Then I got a call saying my lenses were finally in... only to receive another call hours later telling me those lenses weren't actually mine and mine still had not arrived. In the end, I finally got my lenses almost two months later. No partial refund. No meaningful attempt to make it right. Just a simple "sorry." Mistakes happen. But poor communication, repeated misinformation, lack of follow-through, and making customers chase updates for two months is unacceptable