We recently had a whole house water filtration system installed. The staff was wonderful but most…read moreimportantly, our water tastes amazing.

Extremely Disappointed -- $5,500 Water Filtration System and No Support…read more I purchased a whole-house water filtration system from Carico Intl. in May 2025 for approximately $5,500. Before purchasing, I was told by Danny that the filter came with a lifetime warranty. I was also specifically instructed not to backwash the system for one year, because the impurities needed to accumulate in the filter before backwashing. I followed those instructions exactly and trusted what I was told. On May 16, 2026, after approximately one year of use, I performed the first backwash. The backwash water came out completely clear, as if the filter had captured nothing at all. I contacted Danny, and he walked me through the backwashing procedure to make sure I wasn't doing anything incorrectly. The result was the same: nothing had accumulated in the filter after a full year of use. Danny acknowledged that this was unusual and told me that there should have been dirt and impurities in the backwash water. He promised to send a technician to inspect the system. No technician was ever sent. I waited and followed up again in August 2026. This time, the story had changed. I was told that the system only had a 90-day warranty and that I would now have to pay $300 for a technician to travel from New York to New Jersey simply to diagnose the problem. This is extremely frustrating. I did exactly what I was instructed to do. I did not wait a year to report a problem because I neglected the system--I waited because I was specifically told not to perform the first backwash until after one year. When I finally did so, the system appeared to have captured absolutely nothing. Now, instead of standing behind a $5,500 system or investigating the issue based on the circumstances, Carico is asking me to pay another $300 just to have someone come out and determine whether the system they sold me is defective. Christian Lesmez ultimately responded that they cannot determine whether the system is defective without an in-person diagnosis and that the $300 charge is for the technician's travel and diagnostic visit. They say they will replace a defective part if their technician determines that a manufacturing defect exists. My question is: why am I being asked to pay $300 to diagnose a system that I was told had a lifetime warranty, after I followed Carico's own instructions and reported the problem when I was finally told to perform the first backwash? At this point, I feel that I was misled about both the warranty and what I should expect from this filtration system. I paid $5,500 expecting a functioning whole-house filter and reasonable support from the company. Instead, after following their instructions, I am left with a system that appears not to have filtered anything and a company that is now pointing to a 90-day warranty. I strongly recommend that anyone considering purchasing from Carico Intl. get every warranty representation and every maintenance instruction in writing before spending thousands of dollars. My experience has been extremely disappointing, and I do not feel that Carico has stood behind the product they sold me. I hope Carico will reconsider and resolve this fairly rather than requiring the customer to pay another $300 simply to determine why a $5,500 filtration system apparently did not capture any impurities during the year I was instructed to use it.

I belong to those clients that have many questions and could be deemed to be difficult at first…read more But there is a reason for that. Trust should be earned rather than easily given. With that being said, I am confident about giving a high recommendation to Kinetico Water Systems by Basic Technology. Edward and Michael have always been professional, responsible and responsive! Also, the company superbly installed high quality copper (not pvc) pipes that other companies didn't match! All these factors were taken into consideration when we chose Basic Technology along with the price that their competitors couldn't match. Subsequent to the installation, we continue to experience Basic Technology's quality service and prompt response when we've had any questions or just follow-up. I highly recommend Kinetico Water Systems by Basic Technology. I wholeheartedly give them 5 stars!

We recently went ahead and got for our home the K5 water drinking system. So far so good. My kids…read moreare enjoying good quality water.

Frank came on time a quoted a fair price to fix a number of issues that we had with an old whole…read morehouse system. After the installation of the new parts we had a minor problem and Frank came by to fix the problem no questions asked. I would highly recommend QWS. Frank is a straight shooter and no BS.

Probably the best product I have in my entire house. QWS is the undisputed rockstars of pure…read morehydration, water filtration and customer service in South Florida. What is the price of your health? You go on all these fancy diets and expensive gym memberships, but you aren't drinking purified water? Bottled water is LOADED with microplastics and Florida has Top 3 worst Tap water in the US which has a lot of Forever Chemicals that are terrible for your health long-term. The water your cook your pasta with, the water your drink, make your coffee/tea with, the ice from your freezer. Just because your water is clear does not mean it is healthy. When is the last time you tested your water to see what you are consuming? My wife keeps telling him how her hair is softer, her skin is clearer, and her nails feel stronger. We aren't seeing the little stains on our glassware in our dishwasher anymore, and the colors of our clothes look brighter as well. I have been a client of Frank and QWS for almost 20 years now, and have even got my sister, mother, in-laws, and several neighbors on-board as well. They all are former Britta Filter users, but couldn't be happier with making the switch. Thanks again for all your do Frank!

Tom was great straight forward honest quick work. Really appreciate him! Not much more to say.read more

From the owner: No more hard water woes—our systems ensure every wash, every drink is perfection.read more

Amazing service! Fast and easy setup. Answered all my questions! Excited to have reverse osmosis in…read moremy home. Highly recommend.

I was referred to Nikolas and Tiberius from the water purification company I used in Los Angeles…read more My experience with Hydrality was amazing from the initial quote all the way through installation. These guys are responsive, courteous, extremely knowledgeable and provide excellent customer service. They receive the highest marks from me. So glad to have them in my roster of A+ trades.

James is an knowledgeable unicorn, a master in his trade. I am thankful and no words can describe…read morethe level of due care he took in explaining every faucet of solutions Nu Tech Plumbing can provide for me, my family and my home. I know, I will be using his services in all future projects I have. Thank you James!

Nu Tech Plumbing Solutions was great! James arrived on time…read moreand ready to complete the work. He was professional, efficient, and knowledgeable. I will definitely use again.

"Just When You Think"...Everything Is 'Fake News'...You Come Across A Product / Service, That Has…read moreBeen Around Since 1973! Yes! We Are Talking About 'YOUR Water' ! YOU ! Your FAMILY! And GUESTS ! . The One Thing That Is 'NOT FAKE' Is The 'Crystal Clear Water' That Flows Through Your Water Lines. This Is The Best Thing We Ever Did, Next To Getting Hurricane Shutters ! And It's Ridiculous AFFORDABLE !!! Immediate Service, Professional ! AND...They Show Up On Time ! call Water Purification Products Today !!!...954-979-3055 OR 954-979-5066.....( cheaper than buying filthy bottled water) !! C.Babcock Boca Raton

Great service and experience! I got 3 bids and this was by far the best price. Installation was…read moreexcellent

This product is weak and has terrible customer service. You pay thousands of dollars for a weak…read moreflowing water system and then you're on the hook for thousands more for lifetime service. I was charged $400+ to change the filter and annual maintenance for only one under-sink system. The soft water system wasn't even installed properly. Horrible value.

My wife started having some severe skin irritation after moving into our condo and we are at a loss…read moreas to what could be causing it. I reached out to several water softener companies to see if they would come check out our condo setup and see if it was even possible to install a system in our home. All of them except Waterlux refused to even come by and take a look. Over the phone the representative told me straight away she wasn't sure she could install it but she would still come look and test our water. She quickly found out that we didn't have very hard water but did have a large amount of chlorine. She recommended a chlorine filter and set us up for an install the following week. The installer was incredible! He was very nice and professional. Overall we couldn't be happier. My wife's skin started to clear up immediately. We would definitely recommend them if you're looking for a water filtration system or water softener system.

This review is based on documented evidence (screenshots and voice recordings)…read more A potential client scheduled a tentative appointment. No contract was signed, no deposit was paid, and no cancellation policy was discussed. After she declined services the morning of the appointment, the business responded with repeated calls after being asked to stop, abusive language, a voicemail threatening to come to her home, and a $500 "invoice" with no legal basis. All communication has been documented and reported. This behavior is alarming and completely unprofessional. Proceed with caution when considering this business.

We had a brief interaction with a local water service provider regarding a potential appointment…read more There was no contract signed, no payment made, and no cancellation policy ever discussed. The morning of the appointment, we notified him that we would not be moving forward. After that, he began sending abusive messages, including profanity and personal insults directed at my partner. He also sent a voice message and written messages threatening to come to our home and 'collect money,' despite there being no agreement or obligation. Since then, he has continued calling and contacting us multiple times, even after being told to stop. We have saved all communication, including texts, call logs, voicemails, and an invoice he sent that contains threatening language. We feel uncomfortable

Amazing equipment I love that services is the best inversion that I make in my home I recommendedread more

I bought a house 2 years ago that had a water filter. It's near $400 for an "annual maintenance"…read more The last time they came, they flooded the entire side of our house. The next time they came, the system's screen was beeping "water unsafe for consumption" within 48 hours of them doing the annual maintenance and saying the "lamp failure-replace lamp" even though they claimed they replaced it. This company puts you on hold for 15min every time you call. Horrible would not recommend. Absolute scam.