I have an Amana a/c and asked them who they recommend for service. They said United. I bought a 3 yr maintenance contract from them. THey honored my 10 yr parts and labor warranty when my coil started to leak (I have had the unit 7 yrs) and replaced it with no extra charges. They also honored a service call when my a'c stopped working by blowing out the waste line and pouring a non clogging mixture in the line to prevent it happening again. So far I would recommend them for quick and efficient service. read more

After using UNITED A/C & REFRIGERATION for over ten years for purchasing a new air conditioner and using them to service and clean our air ducts, they changed their management and they are now price gouging their customers. To change the fuses for the AC unit and clean the shower pan they charged me $350.00!! They also cleaned the ducts in our two bedroom apartment and charged $595.00!!! LEARN FROM MY MISTAKE. ******************************** The manager at United A/C & Refrigeration just got back from vacation and called me. He apologized for the situation and said that the pricing was done by a computer program and didn't take into consideration that my home is a condominium and that the ductwork was a continuous system and did not have 6 separate ducts. He reduced the price drastically and everyone is now happy. Thank you Peter for your customer service and continuous support. read more

Great Technician friendly, knowledgeable, very thorough, and preaches indoor quality and how to maintain the system for longer life Dom G United AC and Refrigeration... read more

Despite being a past customer of theirs, they took advantage of My elderly parents. They charged a premium, Misdiagnosed the problem, then charged a second service charge to come back and fix the problem. Needless to say within a month it was broken again (after spending a lot to make it right)... and when the repair guy was asked to come out right away when it dies he said "absolutely not". They said the office would Call the next day to set something up, and, of course, never called. We had to have a reputable AC company come out to fix it... which included doing some of the things United claimed they did. Never use this company. read more

I have been using United A/C for many, many years. Dominic was my service provider today, and he provided excellent customer service. The service call was part of an air conditioning preventative maintenance program, and although no one wants to find out something is wrong, I am glad that he was looking out for me and was able to identify some areas of concern on my unit that could turn out to be potential problems down the road. His suggestions were very helpful, and will help extend the life of my air conditioner. read more

I was forced by by the owner to write a positive review by the owner Glen, as were all the employees under threat of being fired. Glen also takes kick backs regularly from General Contractor's to get jobs, including a major remodel at Ft Lauderdale International airport. read more

I love this company. Dominic came out right on time, immediately diagnosed the problem with my AC, talked me through the root cause of the problem, explained the solutions, and then fixed everything. He was polite and professional and I felt like I was working with a trusted partner. If you need AC assistance, don't blame me if you call anyone else! read more

Horrible, other than the private contractor who installed a new evaporation coil. The United AC technician was told on the initial visit that I had the coils cleaned in 2021 and so he called the office in front of me. He said they have no record of that service on file. So, I'm lying now. Asked wife to pull our copy of the United invoice. ShowEd him and he stared at it, took a picture with his cell phone and stated; "we don't give the customer the yellow copy and we don't write pre-paid on the invoice". So, I'm still lying - the frickin customer. Like I keep blank United AC invoices in the house just to rip them off. I asked him: "Then who is JC and Jose" who signed the invoice. He said he didn't know them and it's a "shady business" and we have to watch ourselves. Dissing his own company. He then said his boss would give us a Senior Citizen Discount. United A/C used to be great, not anymore. read more

Stay away. Caught the technician in a lie. Did not thoroughly go through to diagnose the system and tried to charge a ridiculous amount for doing next to nothing. Worst experience I have had in decades. read more

Kurtis installed our airconditioner. He was very professonal and competent. we were extremely pleased with the service. We will be using united again when we replace our second air conditioner. read more

Pete and the United A/C Company are fantastic. They are very courteous and responsive to our calls and extremely knowledgable in their solutions and recommendations. We have had them since we moved into our house 10 years ago and would highly recommend them for our neighbors and friends. read more

As a former general contractor, I am very discriminating as to choosing a contractor. I have nothing but the highest regard for United A/C and Glen, the owner. They are always less expensive, including doing a faster job and a better price than an A/C company I had been using for 8 years. My business needs A/C, and I called the after hours line at 5:00 a.m., and a repairman was there by 7:15, and I was up and running within 30 minutes!!! I don't write many reviews, but I have already had 2 extremely successful and stress free episodes with United Air, so that I am compelled to share this with others! I wish there were 6 stars, and I wish I had met Glen when I was still building projects! Thank you Glen and team! read more

We had some hiccups in the past in regards to lack of communication on their part. We'll see how the main office works on getting better with that. In terms of the actual work the do, it's great. Tyrone came yesterday to clean the coils in our office. It's great work. We haven't had many issues with our A/C since we've started using them a few months ago. I definitely would've gave this company 5 stars if their front office was a bit more organized, but the work they do is great. read more

We replaced the original AC unit that came with a property with the highest SEER unit available today from Amana. We used United A/C for the installation and we're pleased with their work, service and the demeanor of their employees . I'd recommend them without reservation. read more

I would just like to say that I am so happy and satisfied with this company and I would never ever use a different one as long as they are in business. I have had some bad experiences and I am so happy I finally found an AC company that shows up, troubleshoots everything , is well mannered and extremely knowledgeable about Their craft. Pedro and Jake were amazing and walked me through everything step by step. I never felt like I was being misled and they were so eager to share with me what to do in a given situation. The price was more then reasonable and the repair is solid!!! Also the ladies in the office Debbie and Gina could not have been more pleasant or accommodating. Being a single woman is not easy dealing with contractors but this company made me feel like family. Would give them 10 stars if I could. Thank you United AC for everything!!!********* read more

I have had many other maintenance contracts with other A/C repair providers and I did not receive the quality and excellent customer service and handling of my 3 AC units before I called UNITED. They just finished installing my 3rd unit which had to be repaired and Tyrone and the staff is Excellent. I will definitely recommend United, a company with competent employees who get the job done and treat you with respect. read more

I have had the worst two year experience with this company! Stay FAR AWAY FROM THIS COMPANY! The owners son runs the company and is a complete fraud! In 2019 they installed a new AC unit for my condo. They were suppose to obtain a permit from the city of Deerfield Beach, but they did not! A YEAR later, The city started coming after me threatening a fine and they even set a court date! It took United AC TWO YEARS TO FINALLY GET THE PERMIT! THEY FINALLY OBTAINED IT TWO WEEKS BEFORE I HAD TO APPEAR IN COURT! ADDITIONALLY, The unit they installed LEAKED INTO MY CONDO multiple times DAMAGING the ceiling OF MY CONDO! The UNIT STARTED LEAKING 4 months after installation and continued to leak for two more years. Needless to say, when the city went to do the permit inspection in 2021, the unit installation did not pass inspection and changes had to be done in order to stop the leaking and for the unit to be able to pass inspection for the permit, again, TWO YEARS AFTER INSTALLATION! For two years, Every time I called United AC, they would just brush me off about the permit. They would come out to check on the leaking, but they always sad it was the piping in my building that needed flushing! NEVER DID THEY FIX THE UNIT INSTALLATION UNTIL THE CITY GOT INVOLVED! STAY FAR AWAY FROM THIS COMPANY!!!!!!! read more

The team at United has been fantastic over the past three years that I've been working with them. We bought an older home that needed a lot of work starting with new water heaters and then two complete A/C systems. United was was not only easy to work with but also quick to respond when I needed there help. Thanks to Jake, Pete, Tyrone, and Janice as well as the entire United team. Pete Caltabiano read more

The most expensive A/C company I have ever used. $195.00 to blow out the A/C line with a $79.95 discount. $275.00 without discount . I do not recommend this company. read more

I called United A/C this morning....Sunday before a holiday. Pete came out very promptly, explained everything to me about my A/C and was very helpful. Their prices were extremely reasonable. He had it fixed in no time and was very polite and professional. We definitely will call United any time we have an A/C problem. HONEST COMPANY!! read more

Just had Tony from this company at our house. Awesome guy, really represents the company well. As nice as any service provider who's ever come into our house. read more

United AC did an amazing job! Very professional, punctual, courteous, knowledgeable and very reasonably priced. We had two techs come out - Pete and Jake. Both were very, very good and did a fantastic job. They came on time and worked quickly, but thoroughly on our air conditioner. Would definitely use them again! read more

When United took my phone call I could tell they were different after speaking with a few other companies.. Doug our service was professional. Explained & Pointed out short cuts the last installer. He made and corrected it for me.. How refreshing NO Games-! The blower moter was under warranty fast removal and replaced FAST..We got next day service - very good Hvac company -& we have had 2 bad past experiences read more

Very disappointed in this company. We called them for a minor repair on a relatively new a/c system. They had high ratings on Yelp so we thought we could trust them. Instead they tried ripping us off with $2,000 in recommended repairs. Dropped that down to $1,000 in "essentials" when we were dismayed at the price tag. Didn't do anything to fix the problem that day, just took a $500 deposit and said they'd schedule the service call for the following week. We called someone else the next day and they made the minor repair immediately for under $400. We got our deposit back from Atlantic, minus the $60 service call for their salesman's time and effort to try robbing us blind. read more

Overcharged for very minor service. Said they'd wave service call fee but charged an outrageous amount to make up for the waved service call amount. read more

I have had the most wonderful service from this company. They were concerned I didn't have A/C so, of course, same day service. the office staff are highly efficient. My repair person was Jake Pallotta. He was so kind, very efficient and I highly recommend him and the this company. read more

I had a duck cleaning doing by Robbie. He was extremely professional he wore these shoe protectors so my floor would not get dirty. He has a extremely positive attitude and I would definitely use him again. Thank you Robbie. read more

We had a Trane unit which would not work on heat cycle. United had Pete out within an hour of calling. He was extremely professional, knowledgeable and polite. When the new part was more expensive than the value of the current a/c, he recommended a replacement within our budget. We're not thrilled about having to replace our a/c, but we feel we received a very fair deal. read more

After 36 hours of no A/C Dominic was a life saver. Replaced the motor and gave us tips on reducing our electrical bill and frequency of filter cleaninsg with dogs in the house. Very helpful. read more

The company was fast, very expensive, and the work was so far below what I would expect form an ac company, I actually think I could have done a better job with no training. The installation made a secondary company laugh, they actually called a group of eight installers to come to my house, as a example for what not to do during a install.The unit trips the breaker, constantly, the electrical wires are a fire hazard connecting the unit, the return isn't connected properly, the duct board was built incorrectly, the supply duct has holes in it everywhere, there is trash littered in my attic, large holes in my unit where the installer messed up, they used tape to cover a 6" hole. The drip pan isn't connected properly.The outside unit, rattles constantly, I have to tighten the sheet metal screws manually every three or four days. No permit was pulled, and now that I am near the sale of my home I will have to hire a separate company to come and permit the unit...the manager came out I asked him while we where both in the attic, is there anything you see wrong? Can you see any reason the AC isn't cooling? He said looks fine great install. read more

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Used them last night. $150 just to show up, and $140 for a 2 hour minimum, and they did NOTHING. As soon as he walked in he said we needed a new unit. He seemed more interested in selling us a new unit, even going so far as saying they only could finance for a unit over 5k. Complete rip off. read more

Unfortunately I cannot not recommend this company, the only reason I am giving a 2 stars is because they did come and fix my AC at a very overpriced cost then told us we needed a new AC (at a cost of over 6K), the second opinion I got said we do not need a new AC and if they were to give us a new AC the cost would be 4K. I will NOT be using them again read more

United A/C & Refrigeration sold me a $600 service agreement on a unit that needed replacing. First 2 visits they found something wrong both times & charged me each time. I was quoted $185 for a Coil Wash & when I called to pay I was then told the Rep was "new" & the quote was in fact $325 !! Fortunately I had the quote in writing & forced them to honor my quote. Bunch of thieves !! By the way - The Better Business Bureau (who only rate you 3.68 out of 5 !!) did not conclude that you filled your obligations as you lied to them! You have been out twice in almost 2.5 years when you should have been out 5 times. You also neglect to address the overcharging of the coil clean quote! $185 then $325. Would you care to respond to that? read more

Our air conditioning died on the 4th of July, and someone came out on the holiday to check it out. They ordered some parts and were in two days later to replace our air conditioning. We could not have been more satisfied with the speed, professionalism, and quality of the technician. Tyrone, Mike, and Robbie came out and did an excellent job, within an hour the temperature of our house felt significantly cooler. Thank you so much United AC!! read more

I am disgusted with the service i received from united ac and refrigeration.I called for a no cool service call and they sent their service manager pete out he was rude and didnt even remove a panel or put on gauges and said my unit was shot.Mind you my unit is only 4 years old he was rude and unprofessional.I called out another company and they replaced a fuse and its been great ever since. read more

Dominic and Brett from United came and installed an entire new system in my home this morning. The old system was on its last leg, and I had been putting off changing it. But so glad I did. In several hours this morning they took the old system out and installed the new system which is quieter and more efficient. It's running great, and they really did top notch professional work. Good attention to detail and clean up afterwards. Top quality install at a good price. I couldn't be more pleased. -Tom M read more

I had been using this company for about 2 years with no problem before they started going way down hill. DO NOT waste your time or money. I got a 3 year contract for them to check my A/C every 6 months. At first 2 things impressed me: (1) the lady that answered the phone was very nice and sweet and treated you with respect. (2) Every time I had an appointment, it went really smoothly, meaning they called me saying it had been 6 months, then the morning of the appointment they called me and told me a time window in which they would come, and then they actually came. After the first 3 or 4 times went smoothly, everything changed. First, the time for my 6 month service came and they never called. Luckily I realized it had been awhile and I called them. This is not so bad, but then it gets worse. The lady that used to answer the phone is gone, and the new lady has a serious attitude problem and talks to you with absolutely no respect, as if you are bothering her. OK fine, I went ahead and made the appointment. But then the day came and they never called me to give me a time window of when they would show up. Instead they call me at 12:00 noon when the tech is already at my door, but of course nobody is home because they never called to give me a time window. I told the lady with the attitude this, and she lied and said they did call and give me a window (with her usual attitude). I calmly made another appointment for a Friday. So the day comes and I want to make sure someone is coming, so I call them. And guess what? They don't have me on the schedule for today even though today is the day I told them I am available. They have me on the schedule for next Monday instead. That was the last straw, I told the lady with the attitude to do not come to my house ever again, that the lady has an attitude, and that they need to learn to run a business (in much more colorful language, I had enough of being treated like a piece of dirt). The owner of the company apparently was on the call or they had me on speaker phone and he started using some colorful language back at me. It was good times. Seriously, avoid this company. Give your money to a company with some sense and organization. read more