this is the best appliance company in the hampton roads. they are so polite and welcoming into…read moretheir store. Their prices are amazing they take trade ins if it is in good working condition, even if your machine is broken, they will still knock a couple dollars off the new purchase. I am a loyal customer to mine and everyone I send their way gives me good feedback.

HORRIBLE, HORRIBLE, HORRIBLE PRODUCTS THEY SELL AND THERE…read moreSERVICE IS THE ABSOLUTE WORST!! They installed a Dishwasher in one of my units and actually came out at least 2 times because it wasn't working properly. They tried to charge me both times for the LEMON they sold me. I also had them come to another property of mine to fix the stove, which they said they ordered a part and they never came back to fix it. The service guy actually asked my Tenants to pay for the repair while he was there and told her they wouldn't fix it otherwise. She gave in + paid the tech $50.That was embarrassing. I told them never to ask my tenants for money and they did anyways. Again, I could go on, but to Repeat, HORRIBLE Appliances they use and the Service is even worse! Use Someone Else!

Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!

I received a call shortly after putting in a request to repair my washing machine. G&H wasn't even…read moreopen yet, but they responded and asked me to give them a call. They were friendly, courteous and so helpful! Trey came out first thing the next morning which accommodated my work schedule. He was in and out in under and hour from start to finish! Trey was very knowledgeable and even took the time to discuss the repair with me in detail. He thoroughly answered all of my questions. I would highly recommend using G&H for appliance repairs.

Stated they offer military discount because they appreciate their veterans but did not give any…read moremilitary discount at all. Also placed my front load dryer onto its glass door, didn't even bother to ask if maybe there was something I could put down in front of it to mitigate scuffs and scratches.

Agreed upon date and time for repair , had to be modified due to family emergency of technician…read more Reset date and time with confirmation evening before arrival. Waited two hours of window time, no call or text. I then called Paul, he apologized and thought he sent me a text. Poor communication and frustration waiting for service that didn't happen.

Our dishwasher stopped working earlier in the week, and Friday a repairman (not from this company)…read more gave us the bad news that the broken part had a price tag of almost $500... prompting us to look for a new one to replace it. Off we went to East Coast Appliance on Military Hwy, in Norfolk. The salesperson (Carol) who helped us finalize the purchase was knowledgeable, patient and friendly. In no time at all we had determined which model we wanted, located it in their warehouse, and made arrangements for a delivery and installation in just 2 days! She certainly set our expectations high for what to expect. The person who kept in touch by text to update us while we waited was on point, timely dispensing needed information thorughout the day on Sunday. And that app you use with the map is such a stress reliever -- no wondering and worrying anymore for those of us waiting at home. Finally, our tech James was the best! He obviously knew what he was doing, and was efficient and businesslike without losing his ability to be friendly. He was in and out quickly with no fuss or mess left for us to deal with. And, of course, the new dishwasher works like a charm. Thank you for employing the three people we dealt with. They changed our "kitchen calamity" into a "dishwasher delight".

My wife and I decided to try ECA after her sister had recently purchased a brand new "French door"…read morerefrigerator and she had a positive experience. We went to the Military Hwy location and Ty met us as we walked in. Ty was very friendly and patient with us as we were shopping for a new refrigerator and an electric range. He showed us what they had and we picked out the ones we wanted, he was great to work with and he completed the transaction with ease. My made us feel like valued customers so we vowed to look him up when we return to shop for a washer and dryer real soon before he goes on vacation. Great selection, great value. Will update review once we receive delivered items, unpacked and installed.

I requested a repair of my fence broken by pitbull. The quality of the fence repair is impeccable…read more I'm pleased with the results and cost. I will continue to utilize the services of this company. Thank you.

Excellent communication and quick response very professional fixed my front loader washer within…read moreminutes of his arrival

This has got to be the most cheerful, well ran home depot I have ever been to. Everyone was happy,…read morecustomer service oriented, and generally just seemed happy to be there. All the customers you can tell were Here to spend serious money. It was refreshing, honestly. I like Chesapeake, and another reminder why.

Do not put yourself in danger by renting a vehicle from HD. my rental broke down 5hrs from my home…read more HD promptly towed it but left me on the side of the road. the next 3hrs were spent calling the store & having nobody ever answer, finally getting through using the Pro Shop #, being referred to a 3rd party company who supposedly handles these things. 1st that company tried to sell me a medical alert device, then HD gave me a diff number & it was for that same company but it was their employee line w/no way to reach a live person. The HD lady, Morgana, from the 800 # was great, but didn't have the autonomy to help me herself. Bottom line, the left me stranded on the side of the road, no way to get somewhere safe, much less get back home. I got a full refund but is that enough for putting & leaving your customer in danger?

The "cooktop on" indicator light would not go off of my stove. I sent a couple of messages via…read moreYelp and this company responded immediately. He even communicated with me over the July 4th holiday. He requested model/serial number and was efficient with locating the part. He was very professional. Even though my problem corrected itself, I will certainly keep him in mind if the light comes back on. Thumbs up!

Michael was nice enough. But, to say the problem is lid switch and the part is unavailable was a…read moreCOMPLETE LIE! He left my unit worse than it was. When he left the Vent hose was torn and he did not put the cover back on the washer. Goodfellas, I should have known that was a good name for a crooked business.

I just moved from Hawaii, so I'm lacking in the furniture department. Unfortunately my move cost me…read morea fortune so I didn't have the money to purchase my furniture upfront. One of my coworkers told me about Aarons and I decided to do a little research. I was reluctant at first but I decided to go on in anyways. I went in for a television, and left with exactly that. The guys working there were friendly, and not pushy at all. All in all I got a small television, and left feeling like I had made a good choice. The workers there really make coming in a pleasant experience (even though I came in close to closing) :)

I highly recommend foster appliance service. David is extremely professional and provided amazing…read moreservice. Also, the pricing is reasonable.

Foster's Appliance Service gets my highest recommendation! David is knowledgeable, reliable, and…read morehis rates are very reasonable. He takes the time to fully explain the problem and proposed solution. He came out the day I called and got my dishwasher back into service in minimal time.

I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever…read morehad. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery.

Walked into Lowe's to buy one (1) lightbulb. Left three hours later with a grill, a succulent I…read morenamed "Steve," and the sudden urge to build a pergola--despite living in an apartment. The staff? Top tier. I asked a guy in a red vest where the drywall was. He didn't just tell me--this man led me, like Gandalf through the Mines of Moria. I felt safe. Enlightened. Emotionally supported. Found myself standing in the power tool aisle for 20 minutes, just... absorbing testosterone through osmosis. Pretty sure my beard grew half an inch and I temporarily understood the rules of football. Cashier told me, "Have a great day," and I believed her. Like, in my soul.