Ahhh I'm so sad to have to leave a 1 star review but I'm pretty transparent so I have to be truthful- I saw this cute little "lounge" when I had my massage a few weeks ago. I was excited to stop in for a cocktail. We love finding quaint new places with an interesting appeal and from afar this certainly met those details.
However, we stopped in this past Saturday, for my daughter's birthday celebration. I was super pumped to come back - ( see sentences above! )
Anyway, 4 of us walked in ( there would be a total of 6 ) and while yes it's small, not too small for a small party of 6. There was a couple at the bar and a girl who was drinking a mimosa in a robe so I think it's safe to assume she was getting a treatment from the spa.
We had been inside about 10-15 minutes with no bar tender or staff to be seen. I saw the couple received their drinks but while we were taking pics, I never saw a staff member- so I asked them if there was anyone taking orders. He said yes, they were in other room. Still nobody coming out. Our other two members of our party arrived and we looked at menus and still no one. Finally, a girl comes out. Walks over, does not even say hello, and says: do you want drinks?!?!
We put our orders in and 1 minute later she comes out and says, um this table is reserved ( or something close to that ) in 20 minutes and actually we will probably need both tables soooo.........so I guess that was our que to say never mind. I guess had they come out and taken our order when we first arrived it would have been fine, but we weren't looking to do shots with our full size drinks.
No apologies or anything just like ok bye when we said we would go somewhere else.
So here's my input: 1. Sacred Hour- do not advertise this space to the outside community if you can only accommodate your clients that are receiving services.
2. Train your staff. A hello, A greeting, something, anything. Not - "do you want drinks?!" That in itself was so distasteful. Not to mention the prices of drinks are not cheap. This is an upscale place ( or appears to be )
3. Bottom line- we will not return. Quite honestly, I'm not sure if I would return back to this location for my spa services either.
I think that people have forgotten how to be courteous and polite. People do not realize ( or maybe they do and just don't care ) that the reason they stay in business is because of their customers. Treating your customers with kindness is epic. You know the old saying - you get more bees with honey?!? Well, Tribu- maybe you should rethink this and add it to your training instead of coffee or tea! read more