Went for a front end alignment, My car had just been to my own mechanic for many new front suspension parts, so the car was in fine shape, just need an alignment after new parts. It was pulling to the left, and had a slight shimmy. Car came back WORSE. The steering wheel shakes now and didn't before, the car STILL pulls to the left. Called, and was told that there were all kinds of parts I needed to have replaced!! After my OWN trusted mechanic had just done all the maintenance. Guy on the phone was full of bull, shop did not do the job, they stole $160 from me, as well as two hours late to my job. Cutting my losses and going somewhere else. DON'T GO TO THIS SHOP. BUNCH OF CLOWNS. read more

I went in to pick up my new 2023 Outlander PHEV SEL trim. They advertise on their youtube channel that they don't charge dealer mark up fees. However, they are charging some other fees to make up the difference! $599 Finance Placement Fee plus $795 DOC fee $1895 for accessories which I never asked for $495 Preparation Fee They have offered to take off the accessories fees if I can wait another month to get a different car. Got my deposit back and will never go back to this dealership. But yet they want to still charge dealer prep fee and finance fee. Still haven't got an answer what are these charges for. Nice try read more

Tricity Mitsubishi - Price breakdown - Car Dealers Near Me - Port Coquitlam, British Columbia

I have been loyal to this place since I bought my new Mitsubishi from them in 2016 Although I live in Burnaby and Metrotown Mitsubishi dealer is about 16m away from my location, I travel to Port Coquitlam to service my car with them, thinking that loyalty means something, at least it means something for me. Last month my husband did the full service for my car since I am over 100K km and paid about a $1000 for this service. Since I have injury, he parked the car in our garage and the car did not move since. Few weeks ago when I could start moving, I went to my car to get something and to my surprise the cash money that I always keep in my car for emergency had disappear; few other things has disappeared too. I was going to let go but when I noticed that my hitch ball and adapter and related accessories are missed I was upset. ( BTW I had the trailer kit thought Tricity Mitsubishi as well) I called Jamie, the manager, who directed me to Don the service manager. Don promised and assured me that he will look into this compilate and call me back. As he did not call, I followed up and he said Jamie will call me soon. As Jaime did not call after few day, I called and left messages, but still Jamie did not bother to call back. They did not care, I am still leaving messaged to Jamie, the manager, who obviously does not care. I would have expect better service from this dealer since I have been a loyal customer since 2016 **If you decide to stay with this dealer be VERY carful with what you keep in your car as they don't care, regardless how long you have been with them or regardless how much issue they can cause you. Once they have your money, you are out! read more

My only experience today was from purchasing a used vehicle. On this day TriCity Mitsubishi was a 5 Star experience. From the moment I entered their lot to the moment I left, it was 5 Star. The staff were pleasant, cheerful and helpful. The purchase went exceptionally well. read more

Very horrible customer service and really rude staff. They contacted me to buy my vehicle after purchasing it from them (since it had low kms for the year). They offered me 20k less than what I purchased it for and I'VE ONLY HAD THE VEHICLE FOR 3 MONTHS!!!!!!!! I of course declined their offer and they decided to be really rude about it and told me, "you don't work at a car dealership, you wouldn't know anything about the price of these vehicles" Now I was beyond upset and angry, it's fine to give me a unreasonably low offer which I can simply decline, but leaving a rude hurtful comment SERIOUSLY?!!??!!!. DONT EVER SHOP HERE, HORRIBLE CUSTOMER SERVICE AND RUDE STAFF. (MAINLY the Sales agents) very disappointing :/ read more

Having seen the car online and living in Victoria, the sales person sent me a video of the car, he did point our some cosmetic issues, but left out that the parking sensor was broken and the when in reverse the alarm would sound 100% of the time, he said he forgot, that is impossible as it sounds 100% of the time!! I was told the their Mitsubishi techs couldn't work on a BMW!!, but as i had come so far i decided to purchase it and get the sensor fixed myself. i did fix the issue on my driveway cost me zero, just a couple of hour, now I'm no BMW, nor Mitsubishi tech, but it was a sample fix!! The real issue is the next day, when i started the car, it was very slow to start and "High Battery Drain" warning came up, took photos, but i didn't send them the next day, as i want to check that i did not leave something on, it has happened everyday since i have had it, emailed the dealership multiple time, was ghosted for a week and a bit, then told that the solution was to use my warranty i bought, but i need to wait one month after buying the car!! I will be speaking to the warranty company and see how they feel that an issue that was on the car when i bought it, is now their issue and they will need to pay for it. All i can say is take this as a warning, i am not saying don't buy from them, but once you have left the dealership you are on your own!! Be warned, don't let my experience go to waste!! read more

Incredibly disappointed by Mitsubishi. I leased an outlander PHEV 2018 brand new and for 18 months I drove a broken car that I wish I had never leased. After 18 months , the Dealership Owner called me to tell me that they cannot fix it and there is nothing else they can do. Wow!!!!! They tell you 10 years warranty????? It's just a big joke !!!!! Please think twice before you get one and then it have to regret it !!!! Now I have to still keep paying the lease for another 2.5 years !!!! What a horrible pain !!!!!!! The only positive note I have to say is for all people that work in the service department, they are so awesome !!!!!!! read more

Serge and Leon at Go Mitsubishi were a pleasure to work with and made purchasing our new RVR GT a simple, fun and exciting experience while they fought hard to get us an amazing price!! Our story: After spending several exhausting weeks craigslist hunting for a used vehicle only to find ourselves repeatedly disappointed with sales staff, I came across a pre-owned RVR at Go Mitsubishi. I contacted Serge and made some inquiries and was immediately impressed with his professionalism, honesty and his sincerity about earning our business. Over the course of our communications, he helped us crunch some numbers and provided us with several options including considering something new. Being diligent, we always kept our eyes and ears open but time after time Serge showed me that with their "no documentation or hidden fees" that Go Motsubishi was the only place to "Go"! [Seriously, why should anyone pay $495-795 doc fee on new or used??] Serge earned our confidence and got us in to compare a few trim packages, where we also met Leon, the General Sales Manager. Leon was also extremely professional and assured us that, together, they were committed to making us satisfied customers and proud Mitsubishi owners. At the end of the day, we decided to make an offer on a RVR GT 2.4. Serge worked with Leon to get us the best price possible - and they delivered! We're now the proud owners of a gorgeous new RVR and we're recommending Go Mitsubishi to all of our friends and family! All of the staff at Go Mitsubishi [Serge in sales, Leon the Business Manager, Jenny in Finance and Mercedes in Insurance] were extremely courteous and easy to work with. No pressure, no stress, NO FEES!! read more

Tricity Mitsubishi - Great experience with Serge and Leon at Go Mitsubishi! - Car Dealers Near Me - Port Coquitlam, British Columbia

Had a great experience with my salesmen Ray and the sales managers Edward and King... did a bunch of research on the Mitsubishi Mirage and was watching ads on auto trader daily and after going to a few other dealerships thought I would give Go Mitsubishi a try in Coquitlam. Ray was super helpful little to no pressure very personable ( helped me select the perfect car and color that I wanted ) heck they even offered to give me the car over night to try it out ( used 2014 mirage ) i declined and came back the next day with the wife, she loved the car and i was sold... I was able to negotiate a good price and got them to include a polish on the paint job as their were a few minor scratches... Took the car home, drove it to work even drove it across the border into Washington State and back... A week or so after purchasing the vehicle I was looking in my vehicle for a lost item when i bent over to look under the passenger and drivers seat when i noticed something wedged underneath the tire jack ( that's mounted under the drivers seat ) i reached down and to my shock and horror I pulled out a long knife with a long thin sharp blade ( the type you would use for filleting fish ) this car was a former rental car that they had purchased and I was furious that no one had taken the time prior to selling me the car to check it out... I could have been arrested at the border if I had gotten secondaried not to mention I could have cut myself reach under my drivers seat... I took the car back to the dealership and showed the sales manager and he took the knife away in shock as well... I was assured that some one would be getting in contact with me in the coming days to make this right and no one ever did... I was a super happy go auto customer when I purchased the car but after all that has transpired and the false promises of getting in contact with me to make it right and give me an explanation as to why this occurred i find myself cautious when talking about go auto to friends and I will probably start taking my car for servicing to another Mitsubishi dealership... Lesson be learned when purchasing a used car as the buyer ( look throughout the entire car before driving off the lot ! ) read more

Forget just selling cars, Adrienne Yee, in the sales department here should teach a course on how to be a true professional sales person. She knows the vehicles details, answered all of my questions, and did so cheerfully, and drama free. Thanks Adrienne you are truly awesome!!! read more

Went to purchase a used 2016 Nissan Leaf. I was told that I would be able to get somewhere from 105-130km per charge depending on heat usage. Turns out the vehicle only has about 70km worth of range even when using all the power saving options, which would make it nearly impossible to use for my commute and personal life. When I requested to return it on grounds of misrepresentation of the vehicle's capabilities, they straight up refused. I have since filed a complaint through the VSA, and would recommend people avoid this place at all costs. EDIT: After further talks with Ray, we came to an agreement and have arranged an exchange to a different vehicle. read more

I won a car from them on Canada Day and while the vehicle is fantastic the staff were even better! I have suggested my closest friends and family visit there first the next time they need a vehicle. The staff were as excited as we were when we won. They knew all about the vehicle and answered all questions we had. They put on the plates and filled the tank before we left. Our previous vehicle was bought from this same dealership, they have been friendly, helpful and professional at each visit. Thanks again guys! Graeme read more

An honest 3.5 stars--for now. While the dealership looks large, in terms of the amount of cars outside, the showroom's a bit disappointing. In here to pitch our product/service, and surprised to see an older Porsche convertible...poor fella, I'm thinking, who'd trade in that for this lol. Anyways, found out from the only female "saleswoman", that they are the only non-commissioned dealership out of over 100+ from their parent company out in Alberta. Which means no hard sell for options, warranties, etc. whatever you want, they'll just be order takers. A breath of fresh air. ps. also the best bumper to bumper warranty: 10 years, 160,000 km! read more

OMFG. I am absolutely gobsmacked at just how this place treats their customers. I would be ashamed to have any affiliation with this joke of a business. We never did get the transmission replaced because the issues it was having were sporadic and not too worrisome. Until yesterday. Yesterday, we were on our way home to Coquitlam from Prince George. We'd had to make a quick trip up there for a family emergency and we were exhausted and upset. All we wanted was to be back home. Just as we were leaving Quesnel, the car started to act up. We pulled over to check it and couldn't see anything out of place so we carried on. Within the hour, it was much worse and the gears kept slipping. I called Tricity to see what we should do and they told us to "come in tomorrow" and that they would look at things and go from there. They confirmed that we still had roadside coverage and we were told that we could keep driving. Except we couldn't. The car began repeatedly slipping into neutral and we had to pull over. So here we were, in an area with spotty cell reception, rigs flying past us so close that the car shook badly, and a car that won't work. We called roadside and were told to wait for a tow. Three hours later, we were taken back to Williams Lake for the night. We had to pay out of pocket for a hotel. Roadside will not cover towing to your home; they will cover a tow to the nearest service centre. For us, this was Chilliwack which is still a good hour away from home. We would not be provided with a courtesy car or a ride home. Towing home would cost us $3.00 per km. OK. That's not convenient but it's better than nothing. We spent over two hours on public transit and were SO happy to be home. And then the Chilliwack dealer called us. Tricity never did do the transmission flash that they'd said they did. So now we have to make the trip back to Chilliwack to pick up a car that never should have been in need of a repair in the beginning. Bottom line? Avoid this place. The dealer in Chilliwack is fantastic and this place is terrible. read more

I was very happy with the salesman Michael Barzegar as he was polite and low key. I got hungry and he even gave me part of his lunch. Buying a car is pretty stressful but overall this was a decent experience. I also felt they gave us a fair trade in value, which doesn't always happen. I'd go back. read more

The service and hospitably at this dealership is amicable. They have coffee hot chocolate and even popcorn. The waiting area is kid friendly with comfortable couches. Our finance Manager Michael was professional and really easy to talk to. He made sure every aspect of our transaction went smoothly. Michael went out of his way to make sure I was completely satisfied with my vehicle. I recommend this place to anyone interested in trading in or trying to rebuild their credit. read more

My car died 2 months later with engine problems. Can not get a hold of anyone I have has nothing but issues since purchasing and nobody would help. Horrible dealership. I have a BBB claim as well as VSA claim. Horrible and very upsetting read more

I had the pleasure of buying a car from Douglas ! He was honest , reliable , and kind . He made me feel comfortable from start to finish and overall I had the best experience because of him ! Thank you Douglas !! read more

If there would be an option,i even wouldn,t give them one star.They tricked me once,when i trade in my Suzuki,because they told me ,Suzuki is bankrupt,so i trade in my Suzuki for a mitsubishi outlander,ended up with a uge amount of money,because i still had to pay for my Suzi. Their customer service is arrogant,ignorant,unfriendly,and nobody even take care of you,unless you tell them to do so.Very unpleasant experiance at this place.I guess,if there is a recall ,i have to go back to them,otherwise,i will prefer to go to any other repair shop. read more

Horrible experience, if I could give zero stars, I would. I came all the way from North Vancouver hoping to buy a Mitsubishi RVR, which the sales manager had told me over the phone that it was available for purchase. After checking out the car with the sales person, to my surprise the sales manager came out and said that this particular vehicle was no longer for sale. Instead, they tried to sell me a more expensive vehicle. When I disagreed with the price they had offered me, the sales manager began to lecture me, and he made me feel EXTREMELY uncomfortable about purchasing a new vehicle. I do not recommend this dealership to anyone, unless you want to be humiliated in front of their staff, and other customers in the show room. read more

Your employees who "helped" me purchase my vehicle, lied their asses off to seal the deal. When I came back because the car I financed was in danger of stopping running, due to leaks In the oil pan and transmission, causing them to be dry in a month, I was made promises of reimbursement for the repair costs. When I attempted to make good on those promises, I was told it was impossible and they called me a liar. I don't appreciate being strung along, mislead, lied to and then accused of lying. I will be letting everyone I know, about your business practices. read more

After hearing an ad on the radio about Go Mitsubishi and how they don't charge any extra fees and buying a car should be pain free etc... Believe me, our experience was anything but pain free and those non-existent fees: Not worth the criminal 27% interest rate they wanted to give us.. Not to mention their inflated asking prices on vehicles... Let's just say you won't be saving any money through them and if you think you are, take a closer look at the numbers and how they are rearranged to make it look better. I've even complained to their head office in Edmonton and even they don't have anything good to say about Go Mitsubishi. read more

Before I came here I did a lot of research and read a lot of reviews about this dealership and the car brand and could only find two negative reviews, so I decided to give them a chance. First of all when I walked in to the dealership I was warmly greeted by multiple people, and had a female sales person walk up to me. Which as a woman makes me feel much more comfortable in what I notice and have experienced as a very male driven industry. She brought me over to her and desk and proceeded to ask me a few questions about what I was looking for why I was thinking of getting into a new car and the most impressive question I was asked was "how can we help you have a positive buying experience" I found that AWESOME! like she really cared to make my experience with her and within the dealership a positive one! Once we decided on a car she gave me a thorough explanation of all the features and took me on an amazing test drive! And she answered any and all questions I had! When it came down to numbers, they were very honest and up front and even took me online to show me that their price was the best price I could find, I wasn't charged any documentation fees and was quoted at another dealership 695 for that! She was there with me every step of the way checking in if I wanted water or coffee or a banana and patiently explained the whole process, she really set my expectations. The only thing I could say is it was a long day! But I walked in and drove out with my brand new Mitsubishi Lancer! And couldn't be happier! Thanks to all the Go Mitsubishi staff! read more

TriCity Mitsubishi went above and beyond for me. Their staffs expertise and patience were invaluable in finding me the perfect car. The great coffee and cute dog are a bonus! read more

The first thing I'm going to say is that I have never written a review for anything prior to this post. I went to Go Mitsubishi in search of a new car. The sales person who I worked with was approachable and friendly. I took a 2015 Lancer for a test drive and was not convinced about the quality of the car and the overall feel of the drive. I am used to driving a VW and trust me, German cars are far superior then competitors like Mitsubishi in terms of quality. Once I returned from the test drive the Sales Manager sat down with us to talk about numbers. I told the Sales Manager that I would rate the car a 6 or 7. His comment to my rating was "you can't compare a VW with this car, you'll get used to it"... by that point I knew this car was NOT for me. Regardless, I wanted to see the numbers worked out to get an idea about payments. The Sales Manager became very pushy and insistent while utilizing complete lies to try and get me to sign on the dotted line. He told me he would only give me the fair value for my trade in that day and only within those hours. He told me that these cars are flying off the shelf and they in fact were short on the exact car I wanted.. even though it was a brand new 2015 which was the majority of their stock on the lot. When I told him that I wasn't ready and had to look around he began to literally insinuate I was dumb and making a mistake for leaving such a great deal on the table. What a joke, especially considering that Go Mitsubishi centers their marketing on key words like "fair, friendly, non-commission.. etc. etc.". After leaving I received a call from the Sales Person who apologized for his Sales Manager blunt and laughable lies and pressure tactics. I told him I would not be buying a car for them ever and left the conservation at that. Over the next month I continued to receive multiple cars from them in regards to my interest in a Honda Accord.. never had I ever mentioned any interest in a Honda. The guy who called one time even tried to convince me to trade in my newly purchased 2015 Jetta for a Mitsubishi.. LOL. No thank you, DO NOT Go Mitsubishi! read more

Buyer Beware. I purchased a 2013 Nissan Sentra from this dealership and within a couple of days I noticed that the transmission was acting up. I contacted my salesman (Miko) who said the car was safety inspected and that everything with the car was fine, but he would check with the service dept and get back to me, he never did I had to keep calling and calling to finally get an answer I didn't want to hear. I have been told by the management of this place that they have done nothing wrong and that nothing would be done to satisfy me. I have taken the car in to them and was told yes the transmission is done and that it was a Nissan fix only at a cost of $3000 to $4000. I have tried to do some kind of fix to this problem with no luck. I offered them to reimberce me $1000 which I could put towards repairing this car. Their response was that if I referred them two people who purchases vehicles they would give me a finders fee. Why would I refer a friend or family to this dealership when to me it looks like they just like your money and then you are on your own. The transmission is now pretty much done now. The transmission is only one thing wrong with this car. I have to fight with the shifter to get it out of park everytime, the engine just quits accelerating, the rear suspension sound like it is going to fall off. If you are thinging of buying a vehicle from these people please look else where read more

I was interested in a mazda 3 so I went online and saw that Go Mitsubishi had a used Mazda for sale on craigslist so I decided to give them a call. I spoke with Mariem who refused to give me a price over the phone so I decided to go in to check it out. When I went to see the vehicle, she did not show me the damage on the vehicle which I later noticed. She showed me all the paper work of the work that was done on the vehicle and one of the papers showed that there was an accident however, she said "as you can see its priced at 0$ because they decided not to go through insurance because there was no damage." When she said this I assumed that there was no damage from an accident on the car. When I took the car on a test drive the vehicle I felt as though something was wrong with the breaks. When I informed her about it she stated "oh I felt something was wrong earlier too", yet she never mentioned anything to me and if I had never said anything I doubt she would have. Lo and behold,. there needed to be 1000$ of work done to the breaks. They sent the car away to get it fixed and once it was back I drove back to the dealership to see it. It was sunny this day and I had a chance to inspect the outside of the car and man was I disappointed, not only with the car but with the lies I was told. When I did a walk around of the car I not only noticed many dings, dents and scratches but a huge crack in the from bumper. I asked Mariem where this came from and she stated "I told you there was an accident on the car." Well, no.. you said there was an accident that caused no damage which is why it said 0$ on the insurance papers. I work at a dealership so I asked my co-workers what the 0$ meant and they informed me that it means that they put in a claim but decided to withdraw it or got it fixed privately. I felt as though I was being deceived because they wanted to sell the car. On top of all of this I felt very pressured into buying the car. After I had test driven it twice and found all the damage I decided not to go with the car because I did not trust them and Mariem's personality completely changed. Overall, I am very disappointed, I am not going back and would not recommend. read more