We recently bought a Ford fusion from the Metro Ford dealership in poco. We were recommended to go and see Paul Arychuk, what a fantastic experience, he was there every step of the way and went well over and above his call of duty even getting us a giant bow for the car to present to my wife for Christmas. Paul can sell you a car and also deal with your financing good or bad credit that is where he specializes. When we were switching over from car to car it was raining he walked out with me with a giant umbrella to make sure I didn't get wet and got us every little last thing the car needed to come with. Then he passed us over to the on-site insurance guy where we got a better deal than we had with our current insurance provider we even received full replacement coverage for a better price than we had before. I asked him how I could go about getting the car brought to our house for Christmas morning to surprise my wife, he even organized that. He had a fellow coworker that lived up the street from us, so he brought the car with his wife to that house Christmas Eve! and even organized with me through some Christmas morning texts and went to get the car and dropped it off Christmas Morning!!!! In front of our house so when it was time for my wife to open the box with the set of keys in it we looked out the window and there it was in the driveway with a big red bow unbelievable, could never ask for anything more. Think about this, he went out of his way Christmas morning where he was spending time with his family to do this for me, unbelievable. Most dealerships will just offer you the basics, charge you unnecessary fees and get you in and out and onto the next sale, Paul and everyone at Ford metro in poco were extremely caring and genuine stood by their product and their entire service cycle from start to finish. In my opinion there are three purchases in life, a diamond for your wife if you choose that route, a house and cars. I now have a car guy and would feel extremely confident sending any of my friends, family or anyone else to Paul Arychuk at Metro Ford in Port Coquitlam on the Lougheed just past coquitlam center. Happy New Year. read more

was in the market to purchase a new vehicle over the summer. I started my search in Maple Ridge where I determined that a Ford focus would be the perfect vehicle for me. I wanted a different colour then the dealership was able to provide me with so I decided to keep shopping. I then went to the dealership in Port Coquitlam. They also did not have the unique colour I was looking for. I was really impressed with the effort my sales person went to in order to find me the perfect car. Both the sales person and the sales manager spent over an hour looking around through different dealerships looking for exactly what I wanted. This was the type of service I expected as I was buying a $30,000 car. After an hour the sales manager introduced himself to me and told me that he was able to find the exact focus I was looking for! I was so excited to hear this and the they let me know that they would have the car in a few days and I would be contacted as soon as it arrived. Only two days later I got a call from my sales person letting me know that the car had arrived and was ready for me to pick it up. I asked a few questions about undercoating as my friend recommended I do this. The sales person made all the arrangements and the car was under coated before I even came to pick it up. The whole experience was very pleasant and easy. I didn't have to fight to get the car I wanted at the price I wanted and I felt like the sales person really wanted to make me happy instead of just making a quick sale. When I came to pick up the car the insurance person was great and helped to save me some money (which I appreciated!). The sales person showed me everything there was to know about my new car which I need because it had soooo many buttons. Anyways I was in and out of the store in 1 hour when I picked it up and the car was immaculate. I am so happy with my car and with the dealership. I haven't had my car for service here yet but I walked through that area and it was clean and the staff all acknowledged me. read more

was in the market to purchase a new vehicle over the summer. I started my search in Maple Ridge where I determined that a Ford focus would be the perfect vehicle for me. I wanted a different colour then the dealership was able to provide me with so I decided to keep shopping. I then went to the dealership in Port Coquitlam. They also did not have the unique colour I was looking for. I was really impressed with the effort my sales person went to in order to find me the perfect car. Both the sales person and the sales manager spent over an hour looking around through different dealerships looking for exactly what I wanted. This was the type of service I expected as I was buying a $30,000 car. After an hour the sales manager introduced himself to me and told me that he was able to find the exact focus I was looking for! I was so excited to hear this and the dealership let me know that they would have the car in a few days and I would be contacted as soon as it arrived. Only two days later I got a call from my sales person letting me know that the car had arrived and was ready for me to pick it up. I asked a few questions about undercoating as my friend recommended I do this. The sales person made all the arrangements and the car was under coated before I even came to pick it up. The whole experience was very pleasant and easy. I didn't have to fight to get the car I wanted at the price I wanted and I felt like the sales person really wanted to make me happy instead of just making a quick sale. When I came to pick up the car the insurance person was great and helped to save me some money (which I appreciated!). The sales person showed me everything there was to know about my new car which I need because it had soooo many buttons. Anyways I was in and out of the store in 1 hour when I picked it up and the car was immaculate. I am so happy with my car and with the dealership. read more

I called this store to get a quote on winter tires. I had seen online that Ford stores will match pricing for all winter tires. I called the service department who was able to get the information for my vehicle. I really don't know anything about tires, other than I need to have them so it was nice that by my VIN number they were able to find out exactly what sized tires I needed. When I called Costco to get a quote they wanted to know my tire size and after standing in the rain for ten minutes I still couldn't figure out what size tires my car had. After I gave the guy in service my win number he called me back within 30 minutes and a gave me the full quote for the tires and installation. They offered to store my tires for $60 which I think is the going rate. I think this is too much so I opted not to keep my tires there but they definitely gave me the cheapest quote on the tires I wanted. I had to wait a few days for the tires to come in. When the tires got there I was booked in to have them put on and the whole process took about 1.5 hours. I should have just waited at the dealership but I figured it would take the whole day so I got their car service to drive me home. The driver I got was very polite and even tried to have a conversation with me. Barely made it home before I had to go back and pick up my car (which was my own fault) and when I got there the car had even been washed!!! That was the best part of the whole thing. The bill was exactly what was quoted and they even had my other tires loaded into my vehicle for me. I really didn't want to do this myself so I thought that was great. Only wish I had someone to unload the tires when I got home but that might be asking a bit too much. read more

Fantastic Service Team. Everytime I go into Metro Ford the men working at the Service Counter are kind and honest with me. The Car Porters are all polite and do a great job cleaning the cars (not to mention your car is brought to the front door for you AND your offered a free of charge ride while your vehicle is in the shop.The Service Team even uses cardboard mats not to dirty your floor (even when your car is in for an oil change!) My truck Ford Explorer 2001 has only been serviced by Ford and I can't imagine taking it anywhere else.They detect problems before they became large expenses. They always offer you a variety of choices when it comes to parts and service with price ranges from low to high dependent on your income. I called at 11am and had my truck in for an oil change by 12! I picked up my truck a couple of hours later and had apologized to the Service man named Ray at the desk, for the state of my truck (unwashed). When I picked it up he had the Car Porters washed the outside and my interior mats for me!! ERay had requested a wash for my truck. Exceptional Service! Another time my tire blew (on my birthday!) and the younger gentleman at the service counter continuously looked for tires for me all day and kept me posted via email. He found me a tire that my friend working at a tire shop couldnt get me for a better price! AMAZING. read more

The team at Metro Ford Motors have been excellent on my first purchase and a lease. What really impressed me was their willingness to help me when I recently changed jobs and had to break my lease of a Explorer Sport. I needed to downsize or right size, but did not want to be left with a boring car. After trying Fusions, to Espcapes, new and used I settled on the Focus ST, a new 3 year lease did the trick. After leasing cars for the past 24 years for work, this scenario would normally be painfully drawn out and expensive. The team was awesome and once I decided what I wanted, within an 1.5 hrs I was out the door with a new ride that fit my new budget. I have recommended friends and clients, and all have left completely satisfied. Lorne L. read more

I bought a F350 truck recently(not from Metro Ford...wish i did) only to find out that it had a blown engine. I went to Metro Ford to have the truck looked at. To my surprise, I was treated like a King, I was introduced to the mechanic who was going to work on my vehicle, they explained to me what the problem was and the solution to fix it. My budget to fix the truck and my overall use of the vehicle was considered. I was very impressed to a point that if I were in the market to purchase a new vehicle, I would have done it right away; however, there weren't any used trucks in my budget at that time. I really appreciated the level of courtesy I received during my ordeal. read more

The team at Metro Ford always go above and beyond and provide exceptional service! I can't believe the negative reviews on Yelp, I've purchased 2 vehicles recently and received nothing but the best from all staff members.. Was offered coffee or water right off the bat and Kent personally went out of his way to great me.. Salesmen are not pushy, as I was free to roam the lot without being hassled.. Paperwork was quick and easy.. Most places hold you up all day, my experience was second to none! They have a huge selection of vehicles on site! I live in Aldergrove and will continue to make the drive out to Metro Ford as I have no desire to go else where. read more

I bought a used car from Metro Motors and had a very good experience. The person I dealt with was open and straight about the vehicle. They showed me a number of options and were not pushy. When I had need of service for the vehicle, Metro provided me with a loaner vehicle and actually picked my car up....and I don't live close to the dealership. You always wonder if you got ripped off when buying a used vehicle....I walked away from this purchase and was so impressed, I will go back to purchase a new vehicle. read more

Great place and staff. A class act and a community supporter! This store is the title sponsor of the Port Coquitlam downtown car show and the branding sponsor of the Coquitlam metro ford soccer club that has more than 3000 kids in it! Customer service is their number one priority and you will see that for yourself when you go down there. This is a family owned and operated place that feels warm and welcoming. Long term service is the goal here combined with the best deals in BC. read more

I've was in the service business for over 20 years. If every dealship service department was as good as Metro Motors there would be no dealer service horror stories. The great service at Metro Motors was a prime reason for the purchase of a second Ford. Tom Mendel was great. The purchase transaction was painless and we got a fair price for our trade. I won't be in the market for another vehicle any time soon, I'll be a service customer for many years to come. read more

I have leased 2 vehicles through Metro Motors and I have always been 100% satisfied with their customer service. As well, my friends who I have referred to Metro Motors say the same thing. Kent and the staff there go out of their way to make the leasing or buying experience a short and painless one. If there has ever been a problem it is instantly taken care of and I know my next vehicle will be leased at Metro Motors again! Phil E read more

I bought a Ford Escape from Metro Motors last month. I am a 61 year old woman with a husband who is not well so buying a car is ranked as one of my worst things to do in life. Buying from Metro Motors was an absolute joy. Every member of the team was a professional and made me feel that they cared about my time and my decision. I have never had a car purchase that was so enjoyable and I highly recommend them. Lesley, Vancouver read more

We have dealt with Metro Ford for some years . We purchased a Ford Fiesta 3yrs ago and have it serviced regularly. The service has been great and the staff very helpful. we have also used the dealership on two occasions for damages incurred In accidents. The work was more than satisfactory and we were given the use of a vehicle while ours was in the shop. Thanks for the great service Metro Ford Ian L read more

The crew at Metro Motors are awesome to deal with, very professional. We bought our first family car at Metro over 10 years ago (a new Focus), a few years later we added a very well looked after F150, and this past Summer because of the relationship we have grown over the years, purchased a new Ford Edge. I can not say enough about the excellent service we have received from Kent and his team. read more

I went here to do my research on buying a new truck, not really knowing what model or features I needed. My sales person, Sean was extremely helpful in explaining all the different models and features, there was no pressure, it was a good experience. After shopping around and looking at other competitors I returned and purchased my new F 150, and I love it. Thanks again Sean read more

I am now a big supporter of Metro Ford. If it wasn't for the salesman Dave Mallinson, I would of bought elsewhere. He was extremely knowledgable and was patient and helped my wife and I find the perfect car for our family. What a great experience at Metro Ford!!! Will definitely buy here again and recommend to my friends and neighbours. read more

I have had the pleasure of doing business with the Magnuson family since 1974. I live in Saskatchewan but choose to do my car business with Metro Motors. The Magnusons and Metro Ford have always treated me well, with good pricing, and the best in personal service. I highly recommend them to anyone looking for a good vehicle. read more

We have been purchasing vehicles from Metro Motors for several years. Their customer service, dedicated staff and commitment to building long term relationships with their clients is commendable. I would recommend Metro Motors for any vehicle purchase (new or used), vehicle service, parts or body shop repairs. read more