The phlebotomist working when I went in to get a series of routine labs drawn was extremely rude…read moreand said some derogatory words! I was APPALLED with how inappropriate she was acting and then throwing derogatory language around...I didn't even end up getting my labs drawn, she told me she wasn't sure what one of the orders was and that she was not going to draw any of my labs drawn!

This lab is conveniently next door to the family medicine practice that I go to. I went about 11ish…read moreon a weekday, and there was no wait. The ladies there were friendly and efficient. Must have been in and out of there in five minutes! I really hate blood tests and can't believe I'm giving 5 stars for it, but the experience couldn't have been better - for blood work!

The man working the front desk was horrible, his name was Mike. Someone came in asking about…read moreinsurance and he forgot his card in his car, so he ran out to grab it. When the guy left the man at the desk rolled his eyes and said "oh my god". He was escalating the issues. Another woman came in and she didn't speak english and he was very short tempered and rude to her first. He then told her he doesn't have time to deal with her and told me to proceed back. I saw a door with a keypad so naturally I assumed it was locked. I asked is this the correct door, he snapped back and said "well there's not another door here right?". I already hate getting my blood drawn and his horrible attitude made it worse.

Let me make it clear that the 3 star is for the online sign in…read more I have been coming to this the Montgomery Labcorp for a number of years and have never had any thing to to complain about regarding the staff which I easily give 5 stars. However. I tried numerous times to sign into the patient portal, and then to set up a new account but it never worked.

I arrived on time for my appointment only to learn that their computer system was down. They had no…read moreway to process blood draws manually. So effectively without a computer they were out of business. They didn't tell me or anybody else that they couldn't take blood draws. They just sent us away. No idea how to reschedule the appointment or what to do. Got on quest website tried to reschedule got trapped in a ridiculous go around that ended with nowhere. Finally called quest customer service to get my appointment rescheduled. Looks like I gotta go back in a couple of weeks. I could not expect any business that's on this way to stay in business very long. I hate having my time wasted by people who don't even care.

only one person working the entire clinic. horribly slow and i was there for like a couple hours…read moretrying to sort out my order as quest somehow lost it (how does that even happen it's literally online??), and in the time that i was there at least 4 others had issues and were denied service, as there was literally no one to even attend to them. the lady working there was trying her best but quest is clearly overworking a solo employee instead of just hiring another, just so they can save a few pennies. i arrived 20 minutes early to my appointment time, but had to spend almost 3 hours waiting just for a simple test. absolutely ridiculous

This place is great, the staff are excellent and the facility is clean. I've been coming here for a…read morewhile now whenever I need a checkup and it's been great every single time. I'm glad to drive a bit further if it means I get quality care and opinions. Military friendly as well.

The urgent care was quick, check in online was easy.The staff went over and beyond to make my child…read morefeel comfortable.

I was very pleased with my recent December 2025 visit to this labcorp office. The phlebotomist was…read moreexcellent.

I'm so disappointed with my care. The two front desk ladies were beyond rude, and unhelpfulread more

No complaints with my visit to this Quest Diagnostic location. One of the great things about Quest…read moreis that they have spots for both walk-ins and appointments. I love the flexibility. For this visit I wanted to go with an appointment. Appointments may be made online. The location closest to me did not have any appointments for the next two weeks. This location had times and days that worked with my schedule. I arrived 15 min. before my appointment, and checked in at their contactless check-in kiosk. Three minutes later I was called back. A quick temperature check, and we were on our way. After entering in some additional information it was time for the test. Everything was done quickly. I was on my way by my scheduled time. I encountered two employees during my visit. Both were professional. I would have no qualms utilizing this location again.

Horrible customer service. Went for a blood draw for a test. I had scheduled that online. When I…read moregot there they could not find the requisition fax from my doctor. My doctor had a confirmation that the fax went through 3 weeks ago. My doctor faxed the requisition slip for the test again and I even emailed it to the phlebotomist . Still the two phlebotomists made me wait 1 and a half hours. Finally I had to leave in disgust (especially after the male phlebotomist told me that they had received the email but apparently still want me to wait more). They never acknowledged the receipt of the second fax on the day of the test. I would not recommend such treatment to any patient. Customer/patient service is dead at that blood draw Quest center in Mason, OH.

I had a recent visit to the emergency room for right side pain. Being there alone made it more…read morescary. I waited in the lobby for four hours. The front desk, the lady who took information and the person who did the IV were all very kind and helpful. I won't fault the ER with the fact that there was a family not parenting their child allowing her to run all over the place, rolling on the dirty floor and jumping on the furniture but the wait was horrid. I was finally taken back and hooked up to monitors and tested. The dr was very kind and apologetic for the wait. After my scan I had to use the bathroom and had to call three times basically begging for help. I was tethered so needed a nurse. I thought I was going to pee the bed. I was discharged and told I could leave with my paperwork dropped on the bed. I got to the hallway and followed the exit signs only to end up in the lobby that was closed. I was in pain, medicated and exhausted so decided to move the gate and exit through the closed lobby. Of course a policeman saw me and was upset that I used a closed part of the hospital. I have used this ER before and it seems that it is normal practice to just release people without making sure they can find their way out. I realize there are exit signs but they don't help when parts of the hospital are closed. How about the nurse getting patients to the exit? After being there for nine hours, in pain, medicated and exhausted a little help would have been appreciated

I've always loved try health been very happy with them. Most of my doctors are from TriHealth is…read morevery close and convenient the hours are always great