I've been in my house for 4 years now. I have many warranty issues that were NEVER fixed. I have a sliding door that has NEVER been able to lock. All hinges and cabinets are either finger tight or stripped. The plumbing is HORRIFIC. If you buy one of these awful built homes, hire a plumber immediately and have them check and tighten ALL the plumbing work. I wish I would have never heard of this terrible builder. Stay far away@ read more

Trinity has hired a rockstar lady named Kim. We have been in our house for over two years with little to none response from Trinity.. Miss Kim has been working there for a short period of time and is making up for all the bad communication between homeowners and Trinity. I am extremely happy with Miss Kim and the choices that Trinity has made and hiring such an irreplaceable person. Thank you for all you do. read more

Once your home is built goodluck getting any of your warranty work done. We've been in our home for over one year, warranty has been expired for a year and we're still dealing with warranty work that hasn't been completed. We've dealt with more than 7 different people that so call work in the "warranty department". This company has zero experience in customer service or communication within their company or customers. I wouldn't recommend this company to my worst enemy. This "company" has been a nightmare and a pain since day one. I am now kicking myself for not taking the 1 star reviews more seriously! If you're thinking about building with this company run now! ***The only person that within this company that was super helpful was Amanda during the building process. *** read more

We've been in our house for a year and a half. As with everyone we've met, things started off great. We left 5 star reviews everywhere we could, we even let trinity record a video of our family to share how great things were. It became an inside joke with some neighbors/relatives/friends that we were "the face of trinity" because of how highly we spoke of them every chance we got. As soon as we moved in things took a turn for the worst. We've been very patient, giving trinity the opportunity to show us who they are as a company. A year and a half later we've realized they have showed us who they are as a company.. a terrible company. This is not just our experience with them but also the turn over rate. Since we have been in the home we have had to deal with 9 different point of contacts. Each time having to start over with each builder/warranty rep. Each time receiving promises from trinity employees who didn't complete jobs, and because "that employee no longer works with trinity" we had to suffer from their turn over rate by not upholding employee promises. We've had warranty items submitted since move in, and items to be completed/repair since before moving in. It has been a year and a half and we are still fighting with trinity to have items completed. The company's follow up and follow through is terrible, however, they are extremely quick to respond with a "no", aside from that you won't hear from them for weeks. When you finally get your repair completed, their contractors create more damage.. i.e. electrician came to repair an outlet in our fireplace stone creating cracks in it. floor repairs (might i add still incomplete) have left us with incomplete baseboards for over 7 months! Our home is extremely inefficient, they said they would send someone out to check attic insulation causing cold/hot air leaks (after a trinity employee already told us they'd get this fixed because they did see the problem) later email "after assessment no work is needed" how can you assess something you haven't not even put your eyes on. These drafts throughout the house are so bad it will blow out the flame of a lighter if you hold it next to an outlet. We had leaking windows/doors for 9 months causing mildew and mold growth. These are only a few examples, I could go on, but this review is long enough.. If you really want to know more, please come knock on anyone's door that lives in any of their communities, especially on feather lane, stafford trail, or stafford road, and they will all tell you not to build with trinity. read more

The homes look good. But the service from start to finish is awful. Even warranty repairs don't happen and they do not contact you back. I would Not recommend them to anyone. Every person that used them in my neighborhood agree as well. This is not a one time thing. read more

Tour trinity home is first class and every detail was taken into consideration. We love our hoke and are very happy we choose Trinity.