1. Trinity Steel Structures

    1. Trinity Steel Structures

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    Trinity Steel Structures

    2.0 (1 review)
    Open Open 24 hours

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    Services - Trinity Steel Structures

    Detached garage construction

    Guest house or ADU construction

    Manufactured home construction

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    5 months ago

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    Breanna S.

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    I always have the greatest service at Leonard's and their work is spot on. From the first…read moreconversation of what I want and what I need done, their service team always provide clear communication and guidance. My 2026 Wrangler Rubicon X looks great, thanks to Leonard's!! I'd highly recommend this business every time.

    I would like to let you know of my GREAT experience at your business…read more On Friday 10/17/25, I was traveling in my RV towing my F-150 and when I got to the campground in Mt Airy- NC, and unhooked my truck I noticed one of the base plates on my truck was very loose. When I started to check it out, I found two of the mounting bolts were missing from the base plate on the driver's side. I was lucky the truck didn't break free from my RV. I called the store at 580 N Andy Griffith Pkwy, Mount Airy, NC Friday afternoon and explained my situation and they said to bring it in on Saturday morning at 9:00 and they would look at it and see if it was something they could help me with. I got there as the doors were being unlocked Saturday morning and explained my situation to Frank Paim, the manager there and told him I needed to be in Long, South Carolina on Sunday. He told me they could try to put the bolts back in, but if the bumper had to be removed to do the job, they could not do it until Monday because it needed 2 people to do that job. They took the truck around to work on it and a little bit later called me back to show me the problem with the base plates. They were able to get 1 bolt in but not both bolts without taking the bumper off, and the base plate on the other side, one of the bolts you could move with your fingers. This was a very dangerous situation and Frank said I should not tow until I could get it fixed. It is now close to 11:00am and Frank said if he had the manpower he could get it done today, but he just didn't have the help. Well one of the other mechanics just happened to be there on his day off and heard what was going on, and he said he would clock in and help get the job done. Frank told me it would be an overtime job and gave me a high estimate guessing the job could take several hours and was I willing to pay the extra. I was glad that they were willing to help me out, so I said yes, do it. The two mechanics go to work on the truck and in one hour they had the truck done, and got it done before Noon, so it was not on overtime. The total cost was about 1/3 of the estimate because of their fast work and great quality work. I just want to thank Frank and the two mechanics for being sympathetic to my needs and will to go above and beyond to help me out and get the job done! David Bieri West Palm Beach FL. Invoice # 100054126 on 10/18/25

    Custom Built Structures - Erected frame

    Custom Built Structures

    (11 reviews)

    We had an extremely disappointing experience with Custom Built Structures, and we feel it's…read moreimportant to share it so others know what to expect. The problems started before construction even began. Ben at American Metal Garages told us our metal building would be installed about a week after the cement floor was completed, so we scheduled the closing on our house based on that timeline. After contacting Custom Built Structures, however, we were told the actual lead time was 2-4 weeks. Because of that delay, we had to move all of our furniture and belongings off the concrete pad. We specifically asked what clearance was needed and were told to leave a 5-foot perimeter around the pad. We followed those instructions exactly. From that point forward, communication was almost nonexistent. I spoke with Kaitlyn, who oversees jobs in North Carolina and Tennessee, only once. I left approximately four messages asking for a return call, and none were returned. Construction dates changed repeatedly, but Custom Built Structures never contacted us to let us know. Every update came because I called them. Eventually, we were given a firm installation date of Friday, June 26. We took time off work to be there. By 11:00 a.m., no one had arrived, so I called the office. I was told there had been a problem and that someone had left us a voicemail. The message, which came after 10:30 a.m. and was flagged as spam, simply said the crew would not be arriving that day. There was no explanation, no apology, and no effort to contact us in a meaningful way. I again asked for Kaitlyn to return my call. She never did. I called again Saturday and left another message. That call was never returned either. Meanwhile, Bernardo, the crew leader, contacted us directly. He explained that his crew had been delayed because they had been sent to another job where they hadn't been informed an RV was still parked under the structure they were supposed to work on. He told us they would arrive at our property at 6:00 Sunday morning. After heavy rain, they finally arrived around 6:30 that evening. When they got there, they immediately realized there was another serious problem. The space we had left was exactly what Custom Built Structures had instructed us to leave--but it wasn't nearly enough room to erect the building. The crew spent roughly three hours trying to figure out how to make it work, attempting unsuccessfully to contact someone at Custom Built Structures, and repositioning their equipment. They didn't begin construction until around 9:00 p.m. The following day they worked approximately 14 hours. In total, the job took about 38 hours over 4 days instead of the roughly 12 hours it should have required because they had not been given accurate site information, and neither had we. The crew worked incredibly hard under circumstances that were not their fault, finally finishing Wednesday afternoon. Afterward, I contacted Custom Built Structures and finally reached Kaitlyn. Because of everything that had happened, I asked to speak with an owner or general manager and was connected with Elizabeth, who I believe is one of the owners. I calmly explained the entire situation. Rather than acknowledge the company's repeated communication failures or the unnecessary burden placed on the installation crew, she immediately insisted there would be no compensation for the crew's extra time and effort. When I questioned that decision, the conversation became argumentative instead of solution-focused. Our biggest disappointment wasn't the delays--it was the complete lack of communication, accountability, and customer service from Custom Built Structures. We were repeatedly given incorrect information, ignored when we asked for updates, and left to deal with the consequences of mistakes made by the company. Meanwhile, the installation crew worked far beyond what should have been required because they were put in an impossible situation. If you're considering hiring Custom Built Structures, be prepared for poor communication, shifting schedules, and a company that appears unwilling to take responsibility when things go wrong. The only bright spot in this experience was Bernardo and his crew, whose professionalism and work ethic stood in stark contrast to the way the project was managed. -- Lisa Kirkpatrick and Kenn Jacobine

    Have received no communication. Will not return phone calls or respond to emails. Have waited 6…read moremonths & still no structure. Very disappointed with lack of professionalism and timleness.

    Trinity Steel Structures - contractors - Updated September 2026

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