Long post ahead but worth the read: I discovered a leak in…read moremy trailer and didnt know exactly where it was coming from. I was pretty sure it was the refrigerator vent but I didn't know anything was wrong until it traveled to the floor and my floor was soggy when you stepped in front of the refrigerator. I was quoted locally that the repairs would cost around 15k to fix-parts and labor. My insurance wouldn't cover it, Lakota said they could do it if insurance wouldn't cover it, but all expenses would be out of pocket. I bought the trailer brand new in 2020 and had only used it 7 times-and two were this fall. I am a first time LQ owner and I was devastated at the lack of support I felt I was getting from everyone. I reached back out to Michael Shaffer at Dixie Horse and Mule in Newton, Alabama where I bought it. I explained as best I could what was going on and he told me if I could get it to him that he would make it right and fix it for me. My father and I drove 15 hours each way and let me tell you it was THE BEST decision ever! Michael and his guys not only found the issue(s) but had to gut the entire back end of my trailer and replace the floor, replace the boards on the side and in the refrigerator vent and use silicone to angle the inside so if water got in, it wouldn't go back to the plywood but instead roll back out the vent. There was a nut that came loose under the shower so every time it was turned on it was draining right on my floor, including winterizing, and the seal on the refrigerator vent on the roof was not done properly and so it was also leaking down the wall behind the refrigerator. So every time it rained when I used it or in summer and fall when it was out of the storage facility I keep in, water was leaking in the trailer. Scott, Will, and Jason worked for 3 days to get my trailer back to brand new AND then took the time to go over pretty much everything, inside and out for any other issues I didn't see or know about yet. They removed and resealed around vents that were wearing, around windows, fixed a spot coming loose on the awning, greased the slide out, replaced the propane detector as it had just expired, and even greased the hinges on the back stall doors so no more loud squeaking. When I came to check on the progress they stopped what they were doing and went over what happened and what was needed to fix it all. I was able to ask questions and get honest and genuine support without judging or anything. I learned SO much and even took notes on my phone. They winterized it, and even checked the air in my tires before sending me on my way home to Missouri. I will never buy another trailer from anywhere else and I highly recommend talking to Michael if you need repairs on your Lakota. He has worked with them for over 25 years and knows them inside and out, when things changed or got modified and on what year and model. I was HIGHLY IMPRESSED. You might say well 15 hours is a lot...well all I can say is it was MORE than worth it from the customer service I received, the care, hospitality, and especially in my final cost. I could probably turn it into my insurabxe company, but based on my final cost, it would be more expensive. I am now one happy horse trailer owner and a forever customer because of Michael and the people at Dixie. Even if you didn't buy from them, their service department is exceptional if you need anything.

Excellent company. Customer service was amazing. Anytime.I have any questions about the tractor I…read morepurchased.They're always willing to take the time and answer them. I would definitely buy from them again.