We had a septic issue and these people were excellent! Father and son squeezed us in on a Saturday…read moreand saved a potential disaster. They will always have our loyalty! Thanks to Guy and his son!

Awesome is all I can say. We had a septic issue and of course it happened on a Sunday night. I…read morecalled Bob's Septic Tank service, because I remembered Bob coming out to our house when I was a kid and doing all of our septic work. I left a voicemail message on Sunday night. Low and behold we received a phone call 7:30 am Monday morning. We were put on the list first thing and they were at our home by 8:15. In and out in about an hour. It's nice to see they are still providing great service after all of these years.

A couple of weeks ago when we started having problems, I let Walt's come out to fix it. He created…read morea huge mess in the basement, got a few twigs out (which obviously didn't fix the problem), and about a week later we started having problems again. The guy at Walt's seems to be a nice enough guy. I just don't think this situation is what he's equipped for nor does he have the experience. His work lasted about 6 days. I did not call him to resolve because (1) Covid19 pandemic and I don't want someone in and out of my house every week to try again, and, (2) I didn't want to clean up another nasty basement floor. He did refund my money and I appreciate that.

From the owner: Walt's Rooter has helped Marion, OH and the surrounding area with plumbing, excavating, sewer,…read moredrain, and roto-rooter concerns. From scheduled installations to emergency repairs, our technicians understand that every plumbing situation is different. Our team has the experience and knowledge to not only provide you great service, but fill you in on the steps we need to take, as we find them. With the latest in plumbing and excavation technology and focus on great customer service, you can be sure that Walt's Rooter will get the job done right.

I contacted Mr. Roth about moving a 40ft shipping container located on our property. He came out…read morethat very day to look at it. No problem he said. Moving day came and he completed the job plus some work clearing a spot for our new barn. Very nice guy, professional and charged a very reasonable price for the work. I would recommend his services anytime.

From the owner: Roth Excavating LLC specializes in excavation, septic design, and septic system installation.read more

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.