Very prompt and friendly service. We were selling our home and they pumped our septic tank and…read moreinspected it.

If I could give 20 stars, I would. Great communication, great service, so helpful and professional…read moreat a very reasonable price. Locating our tank, pumping it after it had been neglected for years, and placing a very deep riser was no easy task but Jim handled it beautifully. I HIGHLY RECOMMEND this company.

GREAT SERVICE! Honest & professional!…read more The All-Star tech even found that the "new" septic effluent pump (installed by another contractor that day) was incorrectly installed because it always run - even after the tanks were pumped dry. The original contractor disappeared before All-Star arrived and they never checked their work and we had no contact for 2 days! All-Star saved us from getting screwed out of $3500 by the others! Even though the pumping job was completed (clean up etc) and All-Star had no obligation to do so, they still called a couple days later just to see how things were going and if we were able to get the pump replaced. It's the little things like this (communication, honesty, follow-up, NO BS) and when someone goes out of his way to help and show they care!! Trust All-Star to do it right - THANKS!

Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and…read moreapathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!

The most professional work we have had done on our system on 25 years. Unfortunately, we needed a…read morenew motor and the did what they said, with quality parts, and timely and friendly service at a fair price. Thanks again Taylor with the work and Rosy for great communication. Would use them again.

Jason is our absolute must-go when it came to new house septic inspections and looking at current…read moreseptic.

Use somebody else…read more He Installed my septic line going up hill leading to the tank. Which caused a blockage 2 months after install. I Had to pay for it to be replaced. When he replaced the septic line he broke my underground down spouts. Blocked my number and general contractors number when trying to contact him about fixing the downspouts. Also had to pay for a lift station after he had told my contractor over and over again that I was not going to need one. I'm sure there's plenty more. Just tired of dealing with this. Just trying to save someone else a headache. And lots of money.

Great service and very responsive to my questions. Larry and his crew do a great job and are on…read moretop of the job. Can't recommend more !!

Backed up poop is a nasty matter. Chuck's Septic Tank team fit me into their already busy…read moreschedule. Drained my septic system and cleared a nasty drain blockage in a relatively short time. The price was very fair and much less than I had anticipated. Given the level of competence it required and the right equipment. Special thanks to Donnie, Dakota & John. Greatly appreciated your sense of urgency.

The office staff was very polite and helpful. They bailed us out last minute after a different…read morecompany failed to show up. The truck actually arrived a few minutes early and he got right to work. They charge by the hour and he didn't lag or miss a beat, got to it and kept at it until done. Cleaned up well and everything back in order. Would definitely recommend. Not five stars because they are expensive! But saved us and did good work.

Just had Mark and Mike out from CPR to help fix a slow draining kitchen sink. They were efficient…read moreand knowledgeable. Snaked down 30 feet and resolved the problem. I appreciated how mark explained every step to clearing the drain, both gave be great tips to help maintain an open pipe. CPR was recommended to me by a friend who owns a few rental properties after I had a subpar experience with a different company. Happy to recommend and support this local business.

Cannot say enough about this team. My basement flooded and I wasn't sure what to do or who to call…read more So....hello google... I called on a Friday and was told they were overbooked through Tuesday. The lovely lady answering the phone said she would still take down my info in case there was any time that came available. Within just a couple of hours, they had techs who could help. The techs showed up when they said they would, very quickly assessed the situation and just as quickly resolved my issue. Techs were nothing but professional, efficient and so kind. Fantastic experience and don't hesitate to give them a call!

I was in need of Water Shut Off for my house. I received the service of Utility and Septic…read moreSolutions. Ty went above and beyond, he's amazing. He helped us by calling the City of Columbus and making sure that they installed the mainline shut off outside my house. I 100% recommend this company. This company is very reliable, honest, and trustworthy.

Tried and true. Down to earth local business owner who will tell you like it is. He won't recommend…read moreservices that aren't needed just to make a dollar - reliable and super easy to communicate with.