Who wants to go to the hospital? No one right! I will say that Nurse Brooke and Dr Rodriguez in the ICU are INCREDIBLE!!! You could not ask for more caring, sympathetic and knowledgeable- to the point they explain and break it down for you so you understand. Don't come because I wanted to, but had to and these 2 made it comfortable and empathize with our situation read more

TriStar Summit Medical Center - Tri-Star Summit Hermitage - Medical Centers Near Me - Hermitage, Tennessee

went to the emergency room stayed few days i left before they can discharge me for the bad services i got , just look at the reviews this hospital has , it a disaster by all means. my advice is to stir clear from that hospital read more

I had an extremely traumatic experience at Summit ER with Dr. Roderick Bahner and the nursing staff. Taken by ambulance--I was there for over 7 hours with head injuries and in pain, needing staples, and I told them I believed I had been drugged and possibly sexually assaulted. They said they don't do that kind of testing and I'd have to be transferred to Centennial. After so many hours, I just wanted to go home. I didn't even see Dr. Bahner until 10 minutes before I was discharged--he barely spoke to me and had no bedside manner. He joked with the nurses instead of addressing my situation. I was discharged still covered in blood, with no instructions and no compassion. To make matters worse, they labeled me as intoxicated and even recommended AA in my paperwork, which was insulting and inappropriate. I had to look up my own aftercare, like when to wash my hair or remove the staples. This experience left me deeply traumatized. I wouldn't recommend Summit to anyone--especially not to victims of sexual or physical assault. They failed me when I needed help most. Later, I found out Summit gave me incorrect info--Centennial doesn't do rape kits. I went to Vanderbilt, where I finally received proper care. Summit ER has since been reported by several organizations for their unprofessional and discriminatory behavior. I sincerely hope it leads to change. Victims deserve better.‍‍ read more

TriStar Summit Medical Center - Hospital ER - Medical Centers Near Me - Hermitage, Tennessee

husband came in with severe abdominal pain at 3 am. waited 2 hours for triage. another 2 hours for registration, come to find out that they can't room you without registration. there were people there who had been there waiting 6 hours or more. some were laughing and carrying on. meanwhile my husband could barely breathe he was in so much pain. can't wait to see how the care is. next time, will not be coming here! low staff? don't know how to correctly triage patients? read more

The doc doesn't listen. I sat there a long time throwing up and dizzy. They said couldn't give me a anything for dizzy. But next day I did get something for dizzy as they push me out the door. I wanted to talk to doc about the prescriptions I took if that could have been a problem but he came in said I'll get u something for dizzy and left. Never saw him again. read more

My husband was sent there in an ambulance from prompt care due to his throat closing from an infection. They took care of him promptly and were very good. I would go back there. read more

Rocky has a Very sweet, kind and gentle personality everytime I've come for my dr visits, he greets me with a be smile and a warm heart!!!

My personal experience at TriStar Summit for an overnight procedure was excellent. Every staff member from check-in, nurses, techs and Dr's I came in contact with were accommodating and professional. Thanks to everyone for a pleasant stay. read more

I went to Summit ER today and had the best experience I've ever had at a hospital. I was quickly checked in and immediately taken to Triage. In Triage I had the most caring staff. The Nurse and PA were so kind and had the best bed side manner. They made me laugh and also were very welcoming and just in the best spirits. I was quickly taken to get a CT Scan and the entire process was just extremely pleasant. The discharge process was even faster. If I need medical attention I will most definitely be visiting Summit again and will tell all my friends and family about it. read more

I took my husband to this ER to be seen for what might have been a strangulated hernia (which is life threatening). The took his vitals and made sure to have me sign all of the papers, and then just left us sitting in the waiting room. No one inspected the hernia site or did an X-ray or ultrasound to take a look to see if this was serious. After sitting for three and a half hours, my husband's symptoms had improved (thankfully). Since I was told he would not be seen any time soon and since they obviously weren't interested in our emergency, we left. He was much better by morning, and was able to go to his pre-op appointment. I am so disappointed at the lack of care provided by the TriStar Summit Emergency Room. We have visited other emergency rooms over the years, but this is the only time we have ever left due to lack of care. read more

I had to take my mom to the ER on NYE and then she was admitted, so we experienced the ER & the hospital. In both she received EXCEPTIONAL care. While the ER wait was long (as it is in almost every ER) and it took a few days to get her a bed in the hospital (they were swamped) the care was wonderful every step along the way. The Drs took their time and we're very thorough. Every single person was kind and caring. read more

Just returned from a wasted visit to my doctor. Was supposed to get the resulted from an MRI taken at Summit in Hermitage Wednesday morning May 28. Today is June 2. My doctor had not received a copy of the MRI or the report. After a 45 minute wait while his staff tried to get the information sent to them we learn that there was no report. In 3 days no one had bothered to read the MRI in order to make a report. Summit was quick to take my money, I only wish they had been as quick to give me the service I paid for. read more

Waiting room is always behind, even when not busy. When you inquire, there is never a definitive answer.

Our daughter birthed her first child here last week. I cannot express enough what a terrific experience it was for her and their baby that had an urgent 5 night nicu care and all of us that visited. Every staff member that we encountered was friendly and helpful. The parking was easy. The safety procedures were in place. The room was clean and large and comfortable for a long birthing experience with room for us all assisting. The nurses were exceptional especially Erin!! Thank you for wonderful memories of such a blessed day! read more

My husband was treated extremely well while in your care. The floor nurses knew his breathing was normal and they knew exactly when they needed to transfer to the Medical ICU. All of the staff and nurses treated my husband with care like they would if it was one of their family I am glad I was there when they made their visit to his room They were very helpful and explained everything in layman's words so the family could understand I want to thank everyone who was involved with his care a big thank you read more

I was taken to the ER for mental health reasons and put on a legal hold as a psych patient. I got there around 7pm and was told it would take 2-3 hours for a psychiatrist to see me. My mom and I wait there for 2-3 hours, still no psychiatrist; mind you, I am at my lowest mentally. We asked the nurses about how much longer (I completely understand they have no control over the psychiatrist taking a long time and why) and they say probably 2 more hours. We wait. still no psychiatrist. We ask again and again as time goes on and little to no help from anyone and I want to go home so bad. Around 11pm or so and a nurse tells me they could medically discharge me if they get a urine sample and my blood, but the results will take like 2 more hours. Now it's 1am, still no psychiatrist, no word from the possible medical discharge, and I'm at my lowest sitting in a blank room with no one communicating with my mom and I. I eventually just go to sleep around who knows what time. I wake up at 7am (still no psychiatrist) and a nurse is telling my mom and I that apparently no one put in an order to see a psychiatrist! We were there for 12 hours waiting to see someone and apparently that was never going to happen! I'm also told that they can't medically discharge so the night time nurse lied to me. She said she would go put in an order so now it will actually take around 2-3 hours to see someone. I finally get to see a psychiatrist on a monitor and he asks me maybe 1-2 questions and I barely got to speak for myself. Mind you, my mom and I told the staff to call my mom before the psychiatrist came in so she could be there with me but they did not. The psychiatrist said he'd be right back and hung up. I wait 2 hours before we ask the nurse where he went and if he'd be back only to hear that he was done talking to me and already put in order in to keep me in a mental facility. Obviously, I get very upset and after a while of pleading for a reevaluation to speak to someone who will actually listen to me and with my mom there, they bring another person in on a monitor and she was terrific. She listened to me and told us that she would send in an order to send me home. So we wait and wait thinking they would bring me my papers and belongings any minute now. We ask my nurse 2-3 hours later and she tells us that the second person I talked to isn't qualified to send me home. Oh. My. God. I had been there for almost 24 hours at that point, again at my lowest, with no one helping me at all. They eventually EVENTUALLY after hours and hours later they send in a another QUALIFIED psychiatrist to talk to me and he agrees to send me home after a long talk with my mom present. Again, it takes hours for anyone to get back to us on anything and they don't give me the papers to sign me out and my clothes until about 3:30am. I had been in that ER for about 35 hours until I was able to leave and 32 hours for me to speak to someone who listened to me and actually helped. Thirty two hours. No clothes, no phone, no dignity. I respect doctors and nurses and what they do, but I lost a lot of respect for this entire hospital at my visit. Do not go here if you are having a mental health crisis because it will make you go even crazier. read more

She was treated like a 15 year old drug addict who got pregnant by some random guy on a one night stand! Tri-Star on First in Hermitage. My daughter moved to Tennessee to pursue a fun career! She met her partner and is pregnant with her first baby. This is an amazing miracle as she has been trying for years! She was so excited about this first appointment and to hear the heartbeat and to learn all of the things she should be doing to assure the health of her baby. I am in California and cannot be there with her and her partner is not allowed in due to COVID - so you are the people who get to comfort her - that is a privilege! She left crying and confused. She explained to me what the appointment was like and that the only thing that was done was a blood test. I asked why and she said to see how far along I am and to test me for drugs. I'm sorry what? This is private medical - she is not on government assistance and truthfully answered that she had smoked pot *legal - but obviously not since she tested for pregnancy. Why only a blood test, why did you not pull her in and comfort her as she is already scared about this information. Is this because she has tattoos and was unsure of information you felt she should know - she is scared as all new mothers to be are. You treated he like a 15 year old drug addict who got pregnant by some random guy on a one night stand! She is a woman, in love, and pregnant with her first child (miracle) - away from her mom and family support system - and this is how you treat her! I could not be more mad and I took a couple of hours to process this and decide what to do. All she wanted was to be told everything is okay - and to talk about her fears - when she talked to the nurse about a fear - her answer was to see a dentist - she didn't ask you that - what she wants to know is if she gets an infection in her tooth as she is susceptible to - will it harm the baby. its your job to educate her and make her comfortable, avoid stress, assure that both she and the baby are healthy, and make this an amazing experience! No iron, no prenatal vitamins, no exam, no heartbeat, no next appointment - what the hell is wrong with you people? Here is a photo of our family - we have a face, she is to be treated with respect and you did not do that! read more

TriStar Summit Medical Center - Medical Centers Near Me - Hermitage, Tennessee

This should get less than one star. The bedside manner of the nursing staff is non-existent. Rather than caring for the patient and looking to their needs overlooking reasons for a patient's demeanor due to illness ....the nurse would rather scold the patient on how they should be treated. I was in the room with my fiance and tried to intervene and said to the nurse why not stop talking and give him the medication. At that point the nurse called security on me and had the security escort me out. My fiance did not want me to leave as I was there as his support. I was told to leave the premises. I questioned why again because I made a statement that I felt was necessary to that nurse and was not belligerent or rude. Honestly I have never seen a hospital treat patients and their family or loved ones like this but I will not ever return. This is the poorest service that I have ever received. Shame on this staff for their actions. read more

The last two nights my daughter spent in the ER and all I can say is shame on you Tristar. The nurses and security were unprofessional often having side conversations laced with profanity. At times it almost felt like there was a college party going on right outside my young daughters room. It was so bad in fact that it wouldn't take much for the higher ups to see the issue. It left us feeling very unconfident of my daughter's care. Not only were these side conversations unprofessional and loud- but they were so consumed in their side talk that it was hard to get someone to help us- which we were almost scared to ask anything due to the lack of empathy we were overhearing. Also and equally bad- the staff did not hold back on making fun of patients. We overheard two nurses talking about a "leaker" and making fun of someone who obviously had a mental illness. As patients- how do you think that makes us feel about your ability to treat us? read more

Before considering going to a TriStar ER, decide if you can wait 3-6 hours there for imaging results. These hospitals send all scans (X-rays CTs etc.) to apparently one poor soul who assesses all of them for the middle Tennessee area. This is cost effective, but frustrating and quite concerning to the patient and family. I've experienced it twice and they need to change this. read more

this hospital is a joke. My family member has been in and out of there for 2 months. The Doctors don't give a crap and most of the nursing staff doesn't either. As it turns out, my family member has a major Gastro problem and that needs to be treated but they don't have a Gastro Dr at the hospital. This is a major hospital in Nashville and you do not have a gastroenterologist?!!? WTHeck!!! read more

Horrible to walk in to see my loved one with O2 lvl at 85% with no oxygen hooked up...

Dr. Kamel Madaraty the pulmonologist specialist was very rude this evening Wednesday, 2/7/2024 while dealing with our mother due to wanting to leave work to go home per Dr. Kamel Madaraty - " Let's get this done now so I can go home " very aggressive while our family was trying to let our mother know about what was going on since she was sleeping. The staff member in the medical ICU confirm that Dr. Kamel Madaraty did leave after being unprofessional as a provider at Summit Hospital at 5655 Frist Blvd in Hermitage, TN 37076. We chose Summit Medical Center for our mother since their mission for their patient is to show compassionate, patient-focused approach for the community. Dr. Kamel Madaraty didn't show compassionate or the patient-focused approach towards our mother at Summit Medical Center. Trust is an essential part of healthcare. Our mother felt poorly while Dr. Kamel Madaraty chose to ignore our mother wanting to know what was happening with her care. read more

TriStar Summit Medical Center - Dr. Kamel Mandaraty pulmonologist specialist - Medical Centers Near Me - Hermitage, Tennessee

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Got me in and out and great staff I came on new years and still got to get out in time to see the ball drop thankyou TRISTAR

They deserve negative stars - DISGUSTING PLACE. I would never recommend this hospital to ANYONE. If you care about your loved one, take them anywhere else. I went into there emergency room at the end of March 2023. I was talked to like an idiot, and the nurses in the emergency room were some of the rudest individuals I had ever met. I had just gotten back from a trip to Mexico. I was running a 103 temperature with hives spreading all over my body. They gave me Tylenol and Benadryl (when I told them it did not work), they proceeded to give me multiple doses of each. I was sat in the middle of the hallway (where everyone could stare at me scratching myself in unimaginable places). My IV was done so poorly it fell out, and they walked by numerous times without fixing it. My blood was spewed all over the floor for about an hour. I got ZERO help, and they made me feel like trash for even coming in there. I went straight accross town after this to Vanderbelt, where I stayed in critical care for OVER a month. I had 3 surgeries and biopsys. THIS WAS SO SERIOUS, and Summit disguarded me and my care completely. One nurse yelled down the hallway at colleagues saying, "get this girl out of here because we don't treat allergies". Well, it wasn't an allergy, it was actually life threatening. You all would have known that if I was given the time of day. I am disgusted with that hospital, the employees, and how they treat their patients. I also want to note another disgusting encounter when I was in their ER - There was a gentleman beside me that was treated for an overdose. He was doing a lot better and wanted help calling a treatment facility. The nurse in Summit's ER told him he was "stupid if he couldn't work google''. The disregard and respect for human life form Summit's employees is enough to never make me or anyone I care about step foot in that hospital ever again. Gross. read more

Update 3/21/2018: So here's an additional shout-out for y'all. When I checked for my procedure they estimated I would have a cost share, so I took advantage of the 20% discount to pay it in full at the time of admission. Fast forward to today...I received the final bill for my heart procedure on Jan 15th and it showed I did not have a cost share for the procedure. Called the business office (silently expecting the worse) and the lady I spoke with (Crystal) was awesome. As soon as she pulled everything up she noted the over-payment and is processing the refund for me. Many thanks to your business office and Crystal for making this as easy as it was. One phone call, no waiting or transfers, and in less than 5 minutes I was done. 1/15/2018: Was referred to Centennial Heart at Summit where I met Dr. Todd Dorfman. Before meeting with Dr Dorfman I did some research on his background, education, and what patients thought of him. From our first meeting to the cardiac stent he inserted into my heart, he made sure I understood what was going on each and every step of the way. He accomplished this in easy to understand language, along with his "artistic" drawings to ensure I understood what happened and what he did to fix my heart. The staff at Centennial Heart at Summit supporting Dr Dorfman are top notch and take great care of you. The nurses and physicians who assisted Dr Dorfman with my procedure at TriStar Summit Medical Center were incredible. Bottom line...if you are in need of a Cardiologist, Dr Todd Dorfman is someone you can place your trust in to do everything possible to make you well again! read more

This is a great medical facility with much to offer, kind staff and a cleanliness that rivals the best of what hospitals have to offer.

The daughter had the worse experience. The staff did not make her feel safe. She was made fun of and could hear them laughing at her. They didn't perform proper room checks. Even with me being in there they brought her food in cold and sat it in the sink. Never asked if she wanted it. They never asked if she needed anything. They attitudes were unprofessional. They violated HIPPA with her care. We were given several different answers to questions that we asked. When trying to file a complaint the floor manage never came after waiting hours. My daughter felt unsafe and no patient should be scared to stay in a facility due to that staff on shift. I was very disappointed being in the healthcare field myself. When asked for labs and records we got the run around. Please avoid this hospital at all cost. They is no reason for staff to treat patient unfair and make them cry. They are suppose to provide and care and service and is ridiculous that people work in this field and have no compassion. The quality of care, the attitudes when concerned family try to find out why and no one has answer is so sad and dis hearting. This is why you should report the staff!!!!!! read more

Great hospital! All my doctors and nurses were so kind and helpful. They came when called and stayed on top of my meds. They were kind and oh so helpful. No prejudice towards ex drug users and treat all like equal human beings. I was extremely happy with my nurses, doctors, food staff and would happily recommend to all. read more

Have been waiting in the ER to get my 87 year old father admitted for almost 11 hours. ER nursing staff is nice but the hospital administrative folks need to be more communicative in letting people know the admission status. This is pathetic. read more

Very happy with coming here instead of the actual hospital. Had a very good experience with Dr Walker & his staff. walked in and was treated right away! I will always come here when I have to go to the ER!! read more

The negative reviews on here almost made me go somewhere else. But, it was a painful emergency and they were the closest. They were great. I had to wait longer than I would have liked, but they were quite busy. From Intake, to Triage, to Registration, the nurses, and the doctors ... they were great. There were some folks complaining, loudly, about the wait, but folks, they do Triage for a reason. The people they rushed back from the car accident took priority over my back injury and your "I feel as though there is something toxic in my body." I haven't received my bill yet, so we'll see what happens with that; there were some negative comments about their billing practices on here. But the staff, I don't have a single negative thing to say. read more

I was transported to the emergency room today for a ruptured ovarian cyst, and the kindness I got from the paramedics, all the way to the ER staff was unlike anything I've experienced. Thank you for making such a scary situation into a calm one. The nurses and doctors at this hospital are top tier! My nurse was Matt and my doctor was Dr Booten. Very attentive and made me feel very comfortable during my visit. I only say I hope to never go to the ER again for obvious reasons, but anyone looking to go here should. Thank you TriStar for providing me with wonderful care and even more wonderful staff! read more

God forbid anybody has an actual emergency, on a Thursday night at 9:30pm, my girlfriend couldn't breathe and had a severe shortness of breath. After 1 hour and 25 minutes of her gasping to breathe they finally brought her back to see what the problem was when they could've administered a inhaler and been done with this shit after ten minutes of being here. I am completely done utilizing HCA facilities, absolutely ridiculous. read more

I went to the ER last night with my fiancée she was boiling with 103 fever. We checked in process was smooth and there wasn't many people ahead of us for the wait. We waited an hour and still no one checked her in. My fiancé started getting in and out of consciousness due to her pain in her stomach and almost threw up . I went to front desk and told her it was urgent and we need someone to see her she checked her vitals and said we have to continue waiting. The patient person I am I respectfully waited. Another hour goes by and other patients came into er to check in and got seen before my fiancé. The third hour I went to from again to complain since many patients were a priority before my fiancé when she was clearly in need of help with physician. They had no sense of urgency or cared to help us. Front recipient kept telling me we were 2nd in line and lied when we kept getting passed with her seeing a doctor. I have never in my life experienced an emergency room that neglects a patient knocking in and out of consciousness when other patients waiting were awake and on their phones smiling but yet they were seen after they came in after us by hours. DONT come to this hospital you will get neglected when in need. Very upset. We left and went to another hospital that took care of our emergency in need with the proper staff. read more

Brought in my 87 year old Mother for possible stroke. No sense of urgency or compassion. There is only one other non emergency couple in front of us. Lady couldn't even properly take BP.Go to triage, told there were no beds and to wait in the lobby. I was then told I couldn't wait in lobby with my scared 87 year old Mom who just had a stroke. What? Keep in mind there were 40 seats in the lobby and only 5 seats were taken.I then asked if my Mom, who was in a wheelchair, could wait with me 10 feet outside the lobby doors and was told no. We'll screw you and your inconsiderate, non compassionate care. Never again. read more

I have never posted a review of anything on Yelp. But I am a senior citizen but not an idiot. I was admitted into Summit Hospital for less than 24 hours which means I am an outpatient. Go figure that. I recieved a statement from the hospital for $41,557.23. I had a nucular stress test, had to pay extra, had an enhanced CT scan, paid extra, and before I left they did a covid test on me. NOT ONE SO-CALLED DOCTOR SPOKE ENGLISH. I have to pay extra for them. They have no office or phone number where I can contact them. Followed up with my regular physicans and nothing that the people inside the hospital was correct. This has been so tramatizing that before I go to the emergency room again I will not be breathing. Jan Littrell read more

I've been to this hospital and ER multiple times in the past but this is the last straw. I took my mother to the ER since she wasn't feeling good and we knew something was wrong. ER staff and doctors were wonderful but when being admitted to the hospital it was absolutely horrible and disastrous. I had to do everything for my mother since the nurses were never around and didn't check on her at all. When my mother would call for a nurse, a tech would show up 15+ min later. They even screwed up her medication and her chart. They listed a condition she's never had in her life on the chart. I had to bring a specific medicine that she takes and they only gave it to her a few times which was another thing they did wrong. My mother and I wanted her to come home but the doctor refused even when they said she was medically stable and could leave. We're now battling with insurance since the hospital created multiple issues with falsifying records and that treatment was done in the ER but it never happened until after being admitted to the hospital. It was the absolute worse 10 days ever! I have even told other family members and neighbors that if I'm not home and if she has to go to a hospital to take her somewhere else and not here. read more

My mother was taken to the ER in October. The blonde at the ER was so rude to people. I work customer service and you just dont talk down to people...EVER. My mother was admitted and had to go to the bathroom, she buzzed and told the nurse. After 15 minutes, I went to the nurses station and asked for help or my elderly father was going to take her himself. After looking up from her cell phone, clearly disgusted that I must have interrupted her game, text or whatever...and blinking at me like I had a 3rd eye...I was advised she would text the technicians. After a few minutes, 2 tech's were walking by and she asked them to help. They go in the room and find out my mother needed a bed pan. They said "Oh we will go get one". Minutes later, return to the room with the bedpan and didn't bother to help my mother use it. My elderly father had to help her. DO WHAT YOU GET PAID TO DO!! read more

This was the worst ER experience ever! I am an emergency RN and was visiting Tennessee on a family road trip. My son was in need of emergency care so I found the closest ER. Upon entering the ER, there were 3 other people in line waiting to be checked in. One of the patients waiting was having acute chest pain. There was no one at the desk for 10 minutes. When a nurse finally came out to get people checked in, she was irritable and complaining about how short staffed they were. I started searching for another ER to take my son to because I did not have confidence in the care from the staff there. I decided to just stay there since my son was so miserable. I was thankful to have medical background and knew I could advocate for my son. We were brought back to a room and waited there for 45 minutes without seeing a staff person. My son hadn't even been triaged yet or had vitals taken. Dr Archer was the first person we were seen by. He was the only good part of our experience. He was kind and took time to examine my son. He also came back later to check in with us. We waited for almost another hour before a nurse finally came in to see us and initiate the orders Dr Archer requested. That was the only time we saw a nurse in a 4 hour visit! My son had an IV with fluids and many lab studies done. A nurse never came back to check on my son and I was the one to disconnect his IV and monitor the fluids. After 3 hours, Dr Archer returned to give us results and we decided an IV dose of steroids was needed. We then waited and waited for a nurse to carry out the order. A trauma came in so we were moved out into the hallway, which was not an issue. The issue was waiting for another hour to finally get a random nurse to give us the medication. I asked 5 different nurses walking by to please look into my son's order so we could get the medication and get him home to rest. Each nurse said she would find my son's nurse and then moved on to something else completely ignoring us. Being in the hallway, I could see them not even look into my request and hear all their complaining. Dr Archer saw us still sitting in the hallway an hour later and went searching for a nurse. He gave us our discharge paperwork because he couldn't find a nurse to do it. Finally, I pleaded with the nurse at the station in front of me to help us out. She gave us the medication and removed my son's IV so we could leave. The compassion by the staff at this facility was nonexistent. They were more concerned about how short they were working than they were about caring for their patients. As a fellow ER nurse, I was disgusted to see the behaviors I saw. I would never trust these nurses to care for my child again. Use a different hospital if you can because you cannot trust these nurses with your loved ones care. read more