1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

We had a sneaky slow leak inside of a wall that over time damaged some flooring. I called Ali-Cor…read moreover the weekend and asked to be contacted on Monday. 8:30AM Monday I got a text and they were at my house by 10:00AM. Found the leak and repaired very quickly and professionally. Quality, value and honesty. What else could you ask for? Highest rating.

We have used Ali-Cor for several years and have always been very happy with their service,…read moreresponsiveness, and quality of work. We have used them for extensive jobs and simpler things. Love Brandon and Brandy

We have used All-In-Services twice now. Clayton Beasley is the best, very professional. He rebuilt…read moreour water to air heating and cooling system last year so we didn't have to buy a whole new unit and saved us a lot of money. When our pump went out, he replaced our pump and set up with a great plumber who was able to fix our well problem and didn't charge us an arm and a leg. I highly recommend Clayton!!! He is the only person we will trust with our heating and air needs.

Utilized All In Services the week coming up to Christmas for some electrical work within our…read morekitchen. The request was short-notice and All In was able to come by next-day to consult and complete the job. Clayton was friendly, professional, and thoroughly explained the requirements for the work that had to be conducted. Overall, the experience was professional and timely - with no corners cut! I am extremely satisfied with the job done and communication from scheduling to payment was smooth, fast, and efficient. I would recommend All In to anyone requiring HVAC/Electrical work!

We had a very good experience and highly recommend them for Plumbing services. We had a new toilet…read moreinstalled for our small bathroom remodel. They answered immediately and were even able to come out the next day. Jack, the plumber was honest, experience and a straight forward person in my husband's words. He gave us great help and advice on the toilet. If anyone is looking for a plumber, this is a great company.

These guys showed up the same day I call. Took out my hot water heater and replaced it within three…read morehours. Super professional, friendly and knowledgeable. Not one spec of mess was left behind. I was very pleased with the price expected to pay a lot more for the fast service. Thanks guys

Had Steve come to the house for work on well pump. He was very thorough in diagnosing the issue,…read moretesting the pump, discussing the options, and making the necessary repairs. He also gave me several suggestions and recommendations on things to look for in the future. Highly recommended for well pump issues.

When they come to do work they're competent and professional. The issue is trying to get an…read moreappointment in the first place. Despite having a contract for twice annual inspections and services, which we've already paid for, they keep pushing our appointment back by 4 weeks at a time. I realize this is a busy time of year for them but as loyal customers that have spent thousands with them, we're put at the bottom of the list. They offered to push back our contract dates in case our next appointment (one month from now) gets pushed again. What's the point in even having an agreement with them if they never get to our house? Strongly recommend looking elsewhere for your geothermal needs. A company that can't keep appointments with loyal customers is not worth working with.

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Unreliable, terrible communication, God awful work. These guys flat out lie about when they will be…read moreout to help you. I have been dealing with this company for weeks, with very little to show for it. Save yourself some peace of mind and find anybody else.

Tried to book a appointment to have my unit serviced, was told that week. That was over a month…read moreago. Called and text with 0 response. Also been waiting on a pad for my unit since 2019. The crew put a bed of pebbles which fall out into the yard creating a mess constantly. They might have been on point a few years back, just disappointed at this point.

This is a top notch group. The owner has addressed any issues with professionalism and our new home…read moreis nearly finished. Thank you, Doug for making our experience a good one.

Pratte Construction just finished a front porch for me today and it looks fantastic, the guys are…read morevery polite, they were eager to address any concerns that my husband and I had, and they cleaned up really well after the job was done. I wouldn't hesitate to contact them if I needed anything else done in the future. I highly recommend them for whatever you might need to have done around your home.