Ashley located a compatible trailer hitch for my 2021 Ford EcoSport after initially finding none in…read morestock! She was thorough and professional educating me on all the details about trailer hitches that I knew nothing about, i.e. Class 3, 2" receiver, wiring, capacity, etc. Frankly, I was lost lol. She made a next day appointment for me, we are moving this week so this was timely and gave us a price with installation under $400! Thanks, Ashley:)

They will cheat you on gas. I drove a 26 foot truck 10.4 miles. Then they charged me for 7 gallons…read moreat almost $5/gallon. They could clearly tell by the odometer reading how much I drove. I called and put in a dispute and this office called me back basically saying tough sh!t. I also found one lady at the counter to be a bit rude. I will go to another location in the future.

This dude Scott mort, screwed me out of a deal. Bought a truck for 1500 and it had So many problem,…read morehe said he would help us with them as long as we bought parts and he never did help and blocked us after screwing us over. Do not go here, he will screw other people over too.

Bought an old ranger that needed a new muffler badly. They had me in and out in 15 minutes and were…read morevery professional. Friendly and laid back employees.

We had our car stolen and the work needed on it was extensive. We were so well taken care of that I…read morewouldn't go anywhere else, that's for sure. The owner is a man of his word and did exactly what he said he would and that to me is equally as important and rare these days.

took my 07 silverado to jacks auto body struthers ohio. went…read morein for an estimate for a repair on feb. 29,2024. today is july 24th. still the work isnt done. just keeps putting me off for months. first he cant find the doors. then he said he had to buy a new door. i had an appointment 3 mondays in a row. harry said i cant do it this week i have to many cars to work on. just keeps putting me off for months. i am going somewhere else today. i should of went with my gut and never agreeded to have him repair my truck. reason is: when i was sitting in his office a very angry man came in saying "i need my car back. you have been telling me for a long time it would be done." harry doesnt answer calls/messages. then says he called me leaving me message he did not. he is not a person of his word. beware!

DO NOT TRUST THIS DEALERSHIP--DECEPTIVE SALES & ZERO ACCOUNTABILITY…read more I would give zero stars if I could. My mother is a 68 year old retired RN who purchased a van from Haus Auto Group with the intention of traveling across the country, visiting national parks. Instead, she has spent months dealing with a nightmare--costly repairs, misleading information, and complete disregard from the dealership. The van was misrepresented from the start. It was advertised as a Flex Fuel Chevy Express, which she paid a premium through the dealership's vendor to have delivered to her in Texas. Upon delivery, she discovered it was actually a VIA Motors VTRUX hybrid--a vehicle that very few mechanics can service due to software restrictions that a quick Google search will confirm was a complete failure for GM. The hybrid battery failed 3 days after she accepted delivery of this vehicle, and despite taking it to multiple shops, no one has been able to fix it. Additionally, the van has significant rust issues that were not disclosed at the time of sale. They haven't even honored their own guarantee and reimbursed her for what she spent in repairs the first month she owned it. My mother repeatedly reached out to Chris Haus, asking for assistance or a buyback, as she unknowingly purchased a vehicle that is essentially undrivable, and the vehicle delivered is not the vehicle she purchased. Communication has been slow, dismissive, and filled with empty promises. Every time she pushed for a resolution, she's been met with excuses or silence. Meanwhile, she's still making payments on a van that she cannot use. This dealership sold her a branded title vehicle without proper disclosure, failed to ensure it was in working condition, and has done nothing to make this right. She spent her life savings on what was supposed to be her dream vehicle, only to be stuck with an expensive, useless burden. If you value honesty, integrity, and accountability, DO NOT BUY FROM HAUS AUTO GROUP. I strongly urge anyone considering a purchase here to take their business elsewhere.

Do not buy from this guy. Typical salesman. He ruined my life selling me a piece of junk that…read moredoesn't run from 3 days of receiving it. He wants me to kick it on down the line to CarMax lying to them to get an appraisal and throwing $4000 on top of that not caring about the moral issue that the Van dies after 30-45 min. and proven by 5+ mechanics it won't run. They had a 90 day warranty and I haven't received a penny for what I have paid.

I regret ever dealing with this place. They straight-up lied throughout the entire process and…read morepushed a vehicle that turned out to be nothing but problems. They talk a good game, but once you sign, you're pretty much on your own. The quality of what they sell is honestly terrible, and the whole operation feels shady and dark from start to finish. I've never felt so misled by a dealership. I strongly suggest going anywhere else.

took truck i bought from them in for check engine light, was charged 170 bucks to flash the…read morecomputer, no diagnosis done, nothing fixed, and check engine light is back on. have called two days in a row and service department wont return my calls

Broke down traveling to Indiana. Needed to get home that night. Eric Schultz and his dad fixed my…read morewheel bearing so I could make it back home. They could have taken advantage of me, because I was in a tough spot, but instead they charged me a fair price and did a great job! Two honest men. I highly recommend.

Jeff and Eric are scam artist at its finest. I dropped my car off in July of 2022. I just got my…read morecar back today January 18, 2023. I had an engine that was bad from when I purchased the car and the warranty was covering the engine. I was told in October that my car would be done in TWO WEEKS... I waited and waited and waited for a call for one to never happen. On January 3rd I called them to ask what was going on. They said oh good news warranty covered your engine. I said yes I know they did. You told me in October it would be done in two weeks and it's now Jan. They both denied making this claim. I have witnesses that heard it. They also stated that we were allowed to make payments to them which is why we agreed to allow them to work on my car. All to turn around and BOLD FACE LIE yet again and state they never said that. They had told my wife over the phone the total without the deductible would be around $300-$400. Include my deductible would around $500 max. I was charged $1050. I paid them all the money and didn't make payments as they had once agreed upon. I talked to my warranty department and they said they sent in the invoice for the car in mid December. Mind you, you cannot do that until the work is supposedly done. When I called on Jan 3, they said it would be 2 more weeks before it was done. If you can trust LIARS to work on your car, then this is the place for you!

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.