My wife had her summer tires installed(well, maybe not) yesterday. She left Trombley and drove less than one mile when her driver's side rear tire FELL OFF as she was driving. The tire itself could have seriously hurt someone, let alone the truck losing control on a busy road. She immediately called them, and two stunods show up and haven't a clue what to do. The brake and the hub were shot from dragging on the road for 100 yards and they said it would be towed and left. The police showed up (nice officer) and we waited, and waited and waited. Finally the officer went to their shop(about 1/2 mile away) and he ended up calling for a tow. After another hour(the truck is in traffic ) the tow truck shows up. The "Ass't Mgr" said Trombley would pay for the tow and all repairs....guess what....we had to pay for the tow because no one at the store had a credit card. So now we wait to be reimbursed. The truck had her winter tires on rims in the box($2000) and these clowns were going to leave them there until Monday for a thief to have a nice parley ...brilliant! A side note...while we waited for the tow, a car pulled up and told us the same thing happened to her, and a friend who saw us called me and he too said this happened to one of his associates. Complete incompetence! So now we have to get a rental(getting reimbursed will be fun, I'm sure) as well as the major inconvenience. HOW HARD IS IT TO TIGHTEN 6 LUG NUTS!
Do yourself a favor, find another location for tire service if you care about your family member's safety. We are fortunate this didn't happen while driving at 55-65mph...could have been tragic. read more