Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

They were very expensive and the bill was not itemized to let me know what things cost. I did see…read moremention of excavation, which wasn't done or necessary. Felt taken advantage of. But did a decent job. I should hope so for what I paid.

My Air conditioning went out on a Saturday night, we were all so hot by the morning and I had to…read moretry to call someone out to fix it on a Sunday. I called 3 different places, the only one who answered was Mike from Kona Air Conditioning. He was so professional and friendly, he knew it was around 83 degrees and humid, and he said he would be out within the hour!! On a Sunday! I cannot tell you in words how much I appreciated that he came out so soon, And he fixed it within the hour!! :) There are not many businesses like you in this world today! Thank you, thank you, thank you!

We absolutely 100% recommend Kona Air Conditioning! They are the highest quality professionals,…read morethey listen to your concerns and focus their solutions on your key issues, budget, needs, etc. That said, Desmond does a good job of educating his clients on options! After all they are the professionals so plenty of options to share! Katie who handles the office, scheduling, client questions...is absolutely awesome as well! We had an air conditioner that had been out of commission for awhile, we had used one contractor who did an expensive patch fix that did not last (it seems that he did not do a complete review of our system and had not fully assessed or even looked at the equipment in our attic) which was quite unfortunate and rather costly, to the contrary Desmond with Kona Air Conditioning took a really good look at the whole system and clearly explained the issue and initial options. They manage a crew of terrific air conditioning professionals that get the job done with minimal disruption to a household. Totally clean, taped off areas and used plastic and drop cloths. Did not even have to cut or expand access points. No excessively long wait times either once we decided to move forward with them. Warranties on service/labor, warranty on parts/new equipment, they handle product registration and any rebates from Hawai'i Energy. We could not be happier with them! To a person every one with their company has been 5 Star terrific, professional, respectful, informative, responsive, customer focused, and just very nice people to deal with even if your grumpy from being hot when your old AC fails. Thanks Kona Air Conditioning, we are going to refer our nearest and dearest to you...and any one reading this review!

Daniel and Joey are the best HVAC technicians on the island, they properly diagnosed the fault with…read moreour Fujitsu split unit as a faulty fan assembly, replaced it and the system works perfectly. This is the only place to call for all HVAC related issues or replacement. Brad&Jennifer

They were recommended and had good reviews but if you really want to get your issue addressed may…read moretry another business. Booked with them last week but then on Thursday did not show up and no notice whatsoever even though I had told guest they would come. Then they said would come on Monday but again no show, no courtesy call, nothing. Then when i tried to pin them down, ghosted me. I guess I understand if you get busy but then communicate. It seems the customer comes last with this business.

My Daikin Split AC Unit has been putting out bad smelling air for awhile and needs cleaning. I…read morecalled ACS a year ago and they said they would call me when they had time to do the cleaning but they NEVER called me back even after I called twice. I just called them again and all the lady did was interrogate me repeatedly asking which company installed it and why aren't I having THEM clean the Split unit etc. OMG, what does that have to do with ANYTHING? Are you doing business with the public or not? I don't enjoy disparaging previous contractors so I just choose to not do business with them again but the (unnamed here) Split AC installers did a terrible job which is why I didn't ask them to do the cleaning. They didn't want to put the AC unit where the previous unit was at then had to move the new unit again after they determined that it wouldn't work where they had tried to put it, Sheesh! Then they didn't fulfill the contract including failing to remove and dispense of the old Split AC unit which I had to get my grandson to help me remove, including other issues. I would NEVER hire them again after they bungled that installation. So WTH does that have to do with hiring ACS anyway? Don't worry, I won't be contacting ACS ever again!

It's always a worry when you desperately need service for something as essential as air…read moreconditioning for a rental property during a guests stay. Most A/C repair companies are too busy to sympathize with your situation and just coldly add you to the bottom of the list of service appointments. Rarely scheduled for the day you have called, causing further stress and cost, because now you have to offer refunds or discounts to suffering guests. NOT the situation with ACS! Understanding our predicament, a service tech was dispatched the day we called, a Friday. A special shout-out to U'ilani the dispatcher who repeatedly took my concerned phone calls. She could not have been more reassuring and calming. U'ilani is a customer service pro! Unfortunately, the service tech initially misdiagnosed the problem and the A/C failed again that evening. Frantically, I called the next morning, but now being the weekend, they were closed and I could only leave a message with their answering service - I thought for sure I would have to call again Monday morning. But, NO. Within a couple of hours I received a call from Shirley, ACS VP/Owner! And like U'ilani, actually was very sympathetic to our dilemma and promised to stand by their work and send someone out first thing Monday morning. And that's exactly what happened with an A/C happy ending. An understanding ear and merely a commitment to standing by your work is often the most assuring for a client in need. Thank you, ACS!

This is the second home we have used Hawaii Air Conditioning to install a Daikin mini split…read moreair-conditioning system. They are professional knowledgeable, and do great work. Both times we have been extremely happy with our system and the way it cools our house efficiently. We highly recommend Hawaii Air Conditioning.

Great company team. Air conditioner stopped working on Sunday. One phone call had new air cond…read moreinstalled on Friday. Gave options to change motherboard for $2,000 (no warranty) or replace for $4000 with 12 year parts warranty. No brainer. Even helped with Energy Star rebate right on the spot. Saved $350. Awesome especially here on the Big Island of Hawaii. So many times we have to wait. Hawaii Air Conditioning your the BEST

CB AC exceeded my expectations from start to finish. From the initial phone call to scheduling the…read moreon-site visit, everything was handled efficiently and professionally. They quickly provided a detailed quote with options, answered all of our questions, and got us scheduled much sooner than we expected. The team installed two split AC units in a single day, and the quality of their work was outstanding. The installation was clean, professional, and done the right way. The technicians were courteous, knowledgeable, and took pride in their work. It's refreshing to work with a company that communicates well, shows up when they say they will, and delivers exactly what they promise. I highly recommend CB AC to anyone in the Hilo area looking for a professional and reliable air conditioning contractor.

I called CB and was amazed by how quickly and promptly I received a quote …read more August came out and installed my AC . I would totally recommend them! Much Mahalos for your amazing service!

Aloha Air installed a new mini-split unit in my vacation rental 18 months ago. As of last month the…read moreunit has been acting up and wouldn't stay on. Aloha Air came out on a service call and it worked fine for a few weeks but is now again not staying on. When I called today, Margo (wife of the owner) was extremely rude and confrontational. She stated that I must have not maintained the unit, which is further from the truth as maintenance has been performed every 6 months. She told me to find a new AC company and HUNG UP the phone on me. Unbelievable. I'm speechless. Beware... Aloha Air will turn their backs on you.

Excellent service! They were friendly and on time! Price on…read moremotherboard was a little pricey, and it was on backorder, but got it faster than initially estimated.

Called No Sweat AC based on reviews. My split AC wasnt working properly. Mike showed up and had to…read morecontact Daikin based on the issue. I was leaving town and have someone house sitting so getting it repaired for them was important. No Sweat made it happen, got back to me, replaced the part under Daikin warranty. Everything works great. Clean, efficient, and professional.

Very good service my to go air conditioning repair business Always get the job done with aloharead more

Just called this company to ask if they work in Hilo. The women who answered the phone was very…read morerude & condescending. I have worked as a manager for the resort, spa & movie industries... so, I know a little about customer service & public relations. This lady answering the phone is the first contact for many potential customers & if this is her normal behavior, then I find her wanting & very unprofessional. It makes me wonder how the rest of the company functions. Personally, if she was my employee, I would have disciplined her for her disrespectful attitude & put her through customer service training. Good luck.

My experience was totally 5 Star ...after researching and contacting several local air conditioning…read morecompanies in the area Kona Industries Inc. was my choice . Tiffany who answered my call was extremely patient , informative and courteous . I purchased a new home on the Big Island , cooled by natural breezes there are days when you went out and closed your windows or those windless days in the summer when your comfort needed air con. I met with `Tony and his recommendation to purchase a split system was perfect for our needs for efficency and aesthetics. He and his crew installed the units in hours, great job. It's been a year now and we are still very happy with the decision we've made.