The establishment smelled really awful not really quite sure what it was. I addressed it to the young lady I kindly asked her if maybe something had burned, but then really wasn't quite the smell. I was hinting at was that it smelled absolutely awful in there ....she seemed not to have a care in the world and right before we walked in these Young boys were walking out and screamed that it smelled like Excrement in there. That's not the word they used but I just wanted to let somebody know that it did smell really bad in there and they need to do something about the odor cause it's very odorous and they could get some type of air freshener up in there. I feel really bad for the employees because they don't know That it's even there cause they're working in it constantly like maybe it could be like a really dirty mop head that's making the business smell bad. Maybe they need to change their mop because that could be contributing to the really bad smell... read more

This was a lunch order, suggested by my coworker. I ordered a Thai salad and sun chips. Sadly I never received the chips and the salad I got tired of picking out bad mushy lettuce and mushy black cilantro. The mote I tossed to cover with dressing the more displeased I became. Eventually I just tossed the entire salad in the trash, for fear of getting sick. My coworker Wrap and smoothie was fine. Thru Door dash they refunded for the chips, that at this point I really needed since the salad was n the trash. I will pass on Tropical Smoothie! read more

Tropical Smoothie Cafe - Thai chicken salad order- missing my Sun chips thru Door Dash - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

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We stopped into this Tropical Smoothie. The service was great, and the smoothies are great, but the wrap is terrible. It was to be a hummus veggie wrap add turkey. It's missing more than half the ingredients and the lettuce is all wilty and browning. Bummed because it isn't cheap and I was looking forward to it. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

I would give 0 stars if I could - SLOW LAZY workers. NO customer service at all. Worst tropical smoothie in Hampton Roads. AWFUL!

On Saturday 2/22/25 at about 6:50pm I went to this store to get a smoothie. When I entered there was one employee behind the counter who did not greet me or even look at me. To another employee, She said something about have other things to do. That employee went in the back to talk to yet another employee, manager I think. The manager finally came out and took my order. The attitude of the employees was "I couldn't care less about my work." So the atmosphere was not welcoming at all, and I suspect the "couldn't care less" attitude I experienced affects the quality of the food and drinks provided by this store. read more

This place is absolutely horrible! There was a woman leaning against the counter on her phone. I was never greeted. Others in the back on their phones also. Finally a gentleman came from the back to take my order dressed like a mechanic. Everyone appeared to be unwelcoming with attitudes. Floors not clean, counters nasty with sticky surfaces. Save yourself a trip and not come to this location. read more

This is possible the worst tropical smoothie I've ever been to. All the employees wearing headphones and have regard of what customer service is. I walked in and wasn't greeted. Three people were standing in the cafe waiting to be acknowledged as well. The employees were all in the back of house laughing and joking. When I went to order I was told the item I wanted they "we don't have anymore". I get it, it's 7:45PM and you're trying to close but you don't have to be so flippant about it. Absolutely the worst customer service I have ever had and I work in the industry as well, so I give grace. Not sure if the manager is ever there to catch this behavior but I've seen it several times at different times of the day. Don't worry, I won't be coming back to this location. I'll drive the extra 10 mins to another location where they actually act like they have customer service. read more

I rarely leave reviews but I had to!! I hate coming to this location and said I wouldn't anymore but did anyway. I ordered online and when I got there of course nobody was out there in the front so I just got my smoothie and was about to leave but realized I didn't get my edible straw that I paid for so I went around to the cash register to see if anyone was in the back in the kitchen area and I didn't see anybody so I waited a few minutes and finally somebody came out from the bathroom. She literally walked right past me and stayed on her phone as if I won't standing there. Then someone else came out from the kitchen and apologized. Of course they were out of the strawberry edible straws so I got the lime. I hate coming to this one because it's always the same experience so next time I'll listen to myself and go to another one because this is ridiculous. They gotta do better!!! read more

This Tropical Smoothie is a well oiled machine! Very clean and organized. Indoor and outdoor seating. Employees were nice. One girl was taking orders while the other girl was making the smoothies. It was the fastest I've ever gotten a smoothie at a TroSmo and it wasn't slow in there. Maybe it was because the other customers only ordered smoothies and not hot food which kinda slows things down. Anyways, I look forward to visiting this location again! Definitely going to have to come back for the morning happy hour 7am-9am any 24oz smoothie for $2.99! Not many locations do this promotion anymore or if they do it's not that price. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

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Staff couldn't seem to care less about being friendly or welcoming. The girl at the register gave me extreme RBF while I perused the menu. I had to repeat my order twice and they still got it wrong - Wrap instead of bowl. Those 2 words don't even sound alike. Young lady making smoothies had some seriously long hair that wasn't pulled back or covered with a hat/net. The wrap was good, but smoothie had huge chunks of ice. I won't return. read more

Omg why is the customer service so bad for an Island experience. I know it's hard to find good people nowadays but this has taken a blemish to the name of Tropical delight. On July 10 our orders were off and the big dude didn't even apologize for his mistake. Really he did not comment at all like he didn't want to be there. No acknowledgment for a mistake he had done. A simple I'm sorry let me fix that for you or any comment of gratitude that I'm happy to work here. I hope the owner reviews this and hires accordingly. You have some good people there but a little leaven ruins the whole. Motivation and inspirational people need to be placed and hopefully increase the bottom line and that is to serve the customers. Fire the bad apples. read more

Ordered one strawberry beach smoothie. It was barely blended and the lady taking orders was pretty rude and didn't even greet anyone, just asked what I wanted. Kinda upsetting because I normally like tropical smoothie. read more

This location is one of the worst and I have been to several in both Chesapeake and Virginia Beach. I walked in on 11/15/23 just before the conclusion of their Happy Hour. Immediately I see two of the workers lounging in the customer's chairs. One female is on her phone and the other male is lying across the table in a hooded. Nice look for customers to see. The young woman behind the register has on a stained shirt which gives me pause. Nonetheless, because I didn't feel like driving the short distance to the other location near Harris Teeter (I soo regretted being lazy!), I placed my order. The next thing I know, the young female that had been sitting at a table in the customer area, walked behind the counter, grabbed a pitcher and was getting ready to make my order! I quickly asked the young woman that had taken my order if the other female was making MY order. She replied "yes". I told her that she (the one making the smoothies) needed to first wash her hands because she had been sitting outside of the kitchen area at customer tables, on her phone. Honey, when I tell you that the energy in the room went left... you could feel the change in the atmosphere! Whew, Chile! The cashier told the other female (who had already overheard me) that she needed to wash her hands. I'm not sure how it was said because words were mumbled. By the way, there were no other customers in the cafe at the time. I would not have sought to embarrass anyone. I would have still spoken up because I don't play about my food or drink, but I would have been more discreet in my request. This girl had such a nasty attitude when walking away, supposedly to wash her hands. She took longer than a couple of minutes in the back. Now, I do believe there is a sink in closer proximity. Why she walked all the way in the back is a mystery to me but you can best believe on your life that I prayed over my drinks before consuming! I prayed for all negativity to be returned to the sender with no harm to me or my stomach! I understand that it's hard finding people who will work for such small wages but whomever is representing the company should do so with professionalism, courtesy and always observe sanitary practices. Washing your hands when returning to work is Serv Safe 101! I won't be coming to this location again. The experience left a bad taste in my mouth, literally. The smoothie wasn't up to the same standard as other cafes... it tasted watered down... like there was way too much ice used. I didn't want the hassle of having such a negative person remake my drink. I'll just go to the one off of Progressive. Much better customer service and a cleaner, more sanitary environment. read more

My son and I stopped here to grab a smoothie and a kids grilled cheese for my son after haircuts together on a Saturday morning. The restaurant was empty except for one person waiting for their order. We got the peanut butter cup smoothie within a few minutes, but we waited 30 whole minutes for the grilled cheese, and that's after I had to remind them twice, then had to stand at the register until they made it in front of me. The food at TSC is acceptable, but the real reason I choose to come here is because I don't want to spend the same amount of time waiting for food as a full service restaurant. I will think twice before coming back here anytime soon. read more

This location has some delicious smoothies, my favorite is the açaí berry combo. The prices are reasonable and the smoothies (one size) are huge. The staff is very friendly and attentive. Definitely worth checking out. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

Nice store that was very clean and well organized. Plenty of seating inside and out. Great healthy options available. Staff was courteous and friendly. The service was quick and was on my way with an island green smoothie. Great location in the heart of greenbrier makes this a go to stop for a fast refreshment. read more

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Horrible and slow as hell EVERY TIME. Literally like a bad relationship where you keep giving them chances but they are continually trash. Today I ordered online and got a email receipt per usual, Said ready in12 minutes but their orders are never ready when they say anyways. I went in after 12 minutes waited patiently on my order workers were in the back just chilling out and after waiting they never even had my order. They basically made my order after me telling them what it was and didn't even do that quickly as I watched other people's food being made and given to them after my issue had already been brought to their attention smh they don't even have any idea of what service recovery is. Don't waste your time especially if your in a rush. Just go to the Kempsville Road location, they still do a great job over there. read more

The food and drinks are as decent as they should be but I can't understand why it takes 20 minutes for the order to be finished when I've only had to wait for 5-10 Minutes at the one on South Battlefield. read more

This is my favorite Tropical Smoothie location. The employees are very attentive and courteous. I had an Island Green Smoothie and a Chicken Cali Flatbread, my smoothie tasted the best compared to other locations I've been to, and my flat bread was just as great. The establishment is clean and inviting, the environment is exceptional overall. I recommend this location. I will continue be stopping by. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

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I ordered 130 boxed lunches for an employee event. We gave our employees four options. This tropical smoothie location had our order flawless! They wrote each employee's name on the box and every order was correct! Amazing! The price was very reasonable as well and each employee received a sandwich or wrap, cookie and chips. Their cookies are phenomenal by the way :-) This location's staff was very customer service oriented and the store was super easy to work with. I highly highly highly recommend them for any type of large boxed lunch need you may have. read more

Food comes out decent usually but the service is abysmal... a lot of young teens on their phone laughing about while you wait hungry. So if you got time to wait 30 minutes this is the spot for you read more

Just left from here at 8:30 and that was the worst service I have ever been given. The girl that was supposed to take my order was on her phone and very rude. The place has zero professionalism. There was a girl working in the back that was complaining about a personal and it was loud. I will never come back here again. TERRIBLE.. read more

Tropical Smoothie Cafe - Literally standing on her phone - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

My last 2 visits have been significantly better than my first review at Sams Club Circle. Drinks have been perfectly made and ready as ordered. You can't ask for much more than that. Maybe they had a newbie? Maybe they had an off day... either way our 2 smoothies have been perfect including add-ins the last 2 visits. Go and get that smoothie! Just order ahead on the app to avoid a long wait and also earn points!!! $5 off isn't something to sniff at. read more

Had a poor experience the last few times gave it another shot. Employees are clearly poorly trained or just dont care and management is not present. I always have the same thing at every Tropical Smoothie, The Muscle Blaster with Soy Protein. At this location this drink always taste like a watery yogurt. Im pretty sure they dont know how to make one and they just guess. The tables are always dirty, for some reason always a slow line! They usually have enough employees but they just stand around. Stay away from this location is awful unless you have no tastebuds and enjoy lack of quality control. read more

Came to this tropical smoothie location at 8:03pm tonight and when I got here I tried to order food and was immediately told that "the kitchen was closed for food" and that they were only doing smoothies because they are "short staffed". I find this to be incredibly rude because I know for a fact that I have been to many other tropical smoothies at this time of ngfht with the same amount of employees and they made my food and the person behind me's food. I have NEVER been told at tropical smoothie that the "kitchen was closed". This was purely an excuse to not make food and to make their jobs even easier than usual. Not to mention I know people who have worked for tropical smoothie and I know for a fact this is not policy. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

Love Tropical Smoothie but be prepared to wait a while for your order at this location.

I asked for a peanut paradise and they gave me peanut milk I then asked for them to remake it and then I got no peanut butter in my Peanut Paradise smoothie I got straight up and banana thank you for a terrible time also the guy that serve me was very rude. . The blonde needs to learn how to make a smoothie. read more

Walked into the store and was hit with overwhelming chemical smell. My eyes and throat were burning. The service was horrible. The cashier wanted to rush us and be on her cell phone. Several other orders were made before mine when I was the ONLY customer in the store. The store was not closing for 45 minutes and I was being treated like it closed in 2 minutes. I will never come back to this location. I will make sure to tell other about this horrendous place! read more

Literally awful. Girl at the cashier was super slow, pretty sure she was high. She yawned in my face and she didn't even know the menu when I ordered and looked at me crazy when I asked for an Avocadada, when the person in front of me literally got the same one. There were easily six people in the store, 3 of which were on their phones. I'm pretty sure I only saw one girl doing the actual work while everyone else just crowded the work area goofing around. They very loudly made fun of a customer after she left the store, which made me think wow what are they gunna say about me? After twenty minutes, I got my one smoothie. Never coming to this location again. read more

Perhaps they were just having a bad day, but they were extremely slow at least with my order. As I waited patiently for my order as I seen 3 people receive their order before me and all I ordered was a sunrise sunset. Also, their fan is extremely dirty, needs cleaning. read more

I ordered the island green detox. My usual. This time here they had to make it twice and it still taste bland like crushed ice. Put some fruit in it pleas read more

Stopped by Today for Lunch, such poor QUALITY food and the Cashier did not even address me just looked at me when I was placing my Order, like I was a bother....... then she asked me to DONATE...... RIGHT. This Store DEFINITELY needs some lessons in GOOD CUSTOMER SERVICE!!!! read more

Got here around lunch time and this place was PACKED, so I decided to order my food on the app which I've never done before and it was fairly easy. Just make an account then choose your order and it allows you to customize as well. Any who, I ordered and went in only waited about seven minutes for my food even though the line was long but they have a separate one for pick ups. The order was accurate, food tasted fresh. I ordered flat breads very simple so it would've been hard to mess up. No complaints. read more

First time at this location, the people work are ok , friendly but I'm not a fan of this location . The level up app didn't work which kinda sucked . Then I got a health nut smoothie. And is tasted like pure sugar. I didn't taste any but sugar no fruit no nothing. Not good read more

It's 830 pm on 4/30/21 the two girls making smoothies are the worst! Why do they even work there when they have the worst attitudes and have headphones in their ears the whole time. I feel bad for the good workers that have to deal with their crap! And the customers that just want their food the way they want it. If you wanna go to tropical smoothie take the time to go to the battlefield one or the tropical smoothie near greenbrier mall. Don't waste your time at the tropical smoothie near Walmart. The owner should hire better people. read more

I wouldn't give this store one star. The girl at the front was useless when it came to providing information on my online order. When the lady handed me my order and asked about my food, she said if it's not right ther I don't know instead of just checking to see what the hold up was. Then as I'm waiting the lady at the front goes and picks up my order that had been sitting in another area and hands it to me after I waited for 10 minutes. When I asked both of their names so I can report them, the girl said she can't give out that information when they're literally wearing name tags. Buts it's ok I'll find both names out and report both. read more

Eating here for lunch having the king caesar wrap which is well toasted the way I like it. The dressing is a little too runny for my liking. I also ordered a peanut butter smoothie that turned out too thin with chunks of ice. Seems more ice should been used in the process. It is always hit and miss with places like this . read more

Tropical Smoothie Cafe - Decent guilt free lunch - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

Omg! I waited four minutes for someone to come to register (yes I timed it). There was only 2 other guys waiting at tables so they were not busy. Finally a young lady comes to register but never greeted me. She handed me my receipt and walked away after I paid. While I'm waiting for my smoothie, the young man behind the counter making smoothies yells out to me "what did you order?". What?! Don't you have that once the order is placed?? I was half expecting my smoothie to be incorrect due to this poor start out. Luckily it was good except it was missing the dates. I was too tired to ask so just left. This is not the friendliest location but the only one close by my home. Oh well! We can't always win... read more

For some reason, this location never seems to have it together. We are placed an online pickup order and the girl stared at me at the counter without a word until I told her that. No, hi, welcome, nothing! I will say it a million times.... CUSTOMER SERVICE! Smile, say hello, something!!! read more

This is the third time I've been here. Every time the food has came out fast and hot. The smoothies are made in mere minutes. Today they were slammed and everything still came out fast and delicious. If memory serves, the same young man with dreads made my smooth the last two of the three visits. And every time they were on point. I'll be Thanks! read more