The Açaí bowls contain a premade base. The texture of the açaí is icy and almost resembles artificial sorbet. It does not taste real. The bowl comes with 1/2 inch of açaí, half a banana, two cut strawberries, granola, chia seeds, and possibly some honey- depending on the day. For 16$, I was expecting better! 3 stars because the other food is pretty tasty. read more

Was craving a chicken Caesar wrap and this location was the closest to me, but I am so grossed out. First I walked in and a girl had her fingers all up in her mouth in the kitchen by the counter where food was being prepared. My pickup order was quick though, so I'll give them that. Took a bite of my wrap and it tasted off. Then I proceeded to pull out old, brown romaine. Disgusting. Couldn't even take another bite. read more

Tropical Smoothie Cafe - Gross romaine - Sandwiches Near Me - Hampton, Virginia

The young people here just don't care about customer service. They act like they don't want to be here. When you try to interact with them, seem like you talking to a wall. I love Tropical Smoothie and this location is super close to me. Please get people who actually want to work. read more

Inedible. Place should be shut down as there was a dead cockroach in a puddle of water on the ground.

The worst Tropical Smoothie ever. The floor was sticky and it wasn't noon. Females didn't have on hair nets. The young lady who took our order had an attitude. It was not a welcoming environment. My fiancé spent $54.00 for poor service and the food was disgusting. I ordered the Caribbean jerk chicken wrap and it was disgusting. It was cold inside. There was no pride in what they were doing it looks as if they were just going through the motions. I wanted a refund but the atmosphere was not customer friendly. I will be contacting corporate because this was the worst. read more

Tropical Smoothie Cafe - Caribbean jerk chicken wrap - Sandwiches Near Me - Hampton, Virginia

See all

I like to go here for something quick. I like my same-old same-old. My girl Kat always hooks it up !

The white woman named Kat who opened the store was extremely rude she kept sighing, slamming, and throwing things not to mention muttering things underneath her breath, she acted like it was a huge inconvenience for her because another customer ordered a smoothie when she opened to which she muttered underneath "you guys give me no time" read more

Terrible experience, I ordered a singular smoothie on their app got there and expected it would be ready since I ordered it 10 min prior, nope stood there for 35 minutes for ONE smoothie. Ridiculous. The workers were no help they seemed clueless. Won't be coming back I'll drive to another one. read more

The white lady with glasses was rude as hell. Every customer that came in she let out a LOUD sigh like girl you're here to work. She acted like she didn't want to take my order and that I was a big inconvenience for her. read more

0/10 easiest the filthiest tropical smoothie I've ever been to & not to mention I waited 20 minutes for a smoothie

Happily consumed Blueberry Bliss smoothie & Peanut butter banana honey crunch flatbread for breakfast!!!!

Good smoothies, nice people and the place smelled relatively good so order because people need money

apparently the bathroom was closed because someone sh!t on the floor... don't know why we needed to know details. overall smoothie was good tho lol read more

The best smoothies around. I don't normally order a meal but they do have great food here. The staff is friendly and overall they do a great job. read more

We love tropical smoothie. It's national flip flop day so it's super crowded. So far it's been over twenty minutes for three small smoothies. I don't think they were properly staffed. Perhaps a limited number of smoothies per family or something would help. The cashier seemed exhausted (sorry honey ). Kitchen staff seems confused about what was happening but I don't think it's because they were super crowded. read more

I love Tropical Smoothie and it's one of my go to spots, but this location needs some work. I've ordered curbside pickup twice from here. Once I had to go in and get it myself, and the second time I had to call them. The second order was also wrong. I ordered a cheese quesadilla and they gave me one with chicken. I wasn't annoyed enough to go have them remake it, but what about people that don't eat meat? I'm sure that would've been a horrible situation. read more

I do not recommend anything about this place. I placed an online order for myself & the girls in my office & when our dasher arrived she only had two smoothies less the two bowls & sides we had ordered. Mind you, 1 of the 2 smoothies was just a cube of ice with green liquid floating around it. After I spoke with the owner and manager, I was given a $9 refund for a $35 order I was promised a full refund for. After the $9 refund, my office manager called back and the manager of TS agreed that we should not have had to pay the full $35 after the owner REFUSED to talk to us again. After 10 minutes of the manager asking him to join the call, he finally was on the phone and repeatedly yelled at us about how he did not have to offer a refund and how they still had our bowls at TS. Who in the world wants 2 hour old bowls? Why weren't they delivered? Will never eat here again. read more

Great food...very clean atmosphere. As a vegan sometimes it's hard to find good tasty food. The hummus veggie wrap was a hit. The portion sizes are generous. Food is filling but not heavy. read more

See all

The staff sucks. I sat upfront for a good 5 mins before anyone "greeted" me and It was far from a warm welcome. The girls were going back and forth about who was going to take care of my order like it was an inconvenience. And they had a child sitting in the back screaming at his video games...he was louder than the employees...but I guess if anyone is looking for a daycare trpical smoothie is your place.... everyone else was greeted the same. No hello..how are you today welcome to tropical smoothie but "y'all got a to go order." Worst customer service I've ever experienced. You know it's bad when you write a review before you've even received your order. read more

Sometimes the smoothies here taste like just... ice. Definitely far from fruit & veggie packed. In addition everything is pretty over priced and it's not the cleanest place. The seating area is never dirty, but you can look back into the kitchen and things don't look the most.. kept. Smoothies taste good but they only offer an extra large or extra small size, and with the "regular" (which is basically extra large) size will run you about $7 on average. Throw in a $.99 add in and you'll run up a $10 tab easily. read more

Isn't the old saying that you can tell the quality of a restaurant by the cleanliness of the kitchen and bathrooms.... eek! read more

Tropical Smoothie Cafe - Sandwiches Near Me - Hampton, Virginia

See all

Great other than my smoothie was water which is weird because normally I can get them and they stay most of the day.

If you want to pay over 20 bucks for a smoothie, this is the spot!! I ordered a combo and had it door dashed only to receive a watery smoothie. I'm not talking about melted either. It tasted like half the ingredients were used. I called tropical smoothie back, since it was placed on their app, to inform them that I only received a smoothie. I was told that my food was on the counter if I wanted to come pick it up... The purpose for using the delivery service is because I was incapable of picking it up. So, she says she'll call the driver and have it redelivered.. Never happened. I called tropical smooth customer service. I was told corporate would call me back for a refund. it's been two days and I still haven't received a call. So, if you want to pay over 20 bucks for a smoothie, this is the spot!!!!!! read more

Hate this place, used to work there and they seriously half all their recipes and put more ice instead , so it ends up coming out watery. 1/10 , gotta get my shit remade EVERY time , then they wanna catch a attitude about it like they aint making water juice and calling it smoothies read more

I hate giving less than desirable reviews but this is one of the most disappointing locations I've ever been to. They offer curbside pickup that you can order online. It said my order would take 11 minutes for 2 and a half smoothies, making it a 12:30 PM pickup. At 12:25, we waited in the car and began noticing the line outside the door getting longer. To keep up with COVID-19 practices, the inside was closed off from customers to enter. You could tell a lot of the customers as well as a Door Dash delivery employee were getting antsy for their orders. At 12:40 PM, I placed 2 calls to the store while outside in my car to get some insight. No answer. Finally at 12:50, an employee with a cart full of unmarked smoothies approaches the front door. Cue the herd of customers rushing the front door to find their smoothie. (At this point, social distancing flew out the window). My husband walks up and gives our last name. The employee had no idea what our order entailed so had to go all the way to the back to find it. We finally get our smoothies at 12:52 PM which are all melted, super messy and dripping down the sides of the cups. I paid extra for the spinach and kale super pack, but the employee forgot to add it in there. The line was so long, we opted not to get our refund for it. No apologies or explanations were given about the holdup. I can confidently say I will not be back to this location again. read more

Iam here first thing in the morning, no customer. She didn't wash her hands but yes she is wearing gloves. She is also on the phone with someone while i was ordering and while she's making my food. Don't get me wrong, good food, good smoothies, bad customer service. read more

The store was pretty dirty. I've worked at a tropical smoothie before and we made sure the store was clean and everything made properly. This definitely wasn't the case. My sandwich was cold and I took one sip of my smoothie and was disappointed. Didn't get and even have a lunch. Definitely won't be coming back to this location. read more

Very unpleasant smell hit me as soon as I walked in the door. Staff was slow to acknowledge me at the counter and I was the only one at the counter. Both of the smoothies I ordered tasted bad. Too much ice, too much banana. My kids noticed the same. Very poor example for Tropical smoothie. I'll not return to this location. I hope the nearby college students have another choice for smoothies close because they are being ill served by this store. Also noticed the same smell as I was handed my smoothies...hmmmm read more

This is by far the worst tropical smoothie location I have ever visited. I have given it a few times because it is so close to my place of residence, however after today I will be driving far away to visit a different Tropical Smoothie location. Every time I go and even if I order online, I still have to wait at least 10 minutes before they get their act together and service me. That is the whole point of ordering online. To not have to wait when you get there, but they somehow forget that. They must be shortstaffed because they never are organized, the owner is rude and always arguing with customers about charging for a dressing or extra for whatever. She's very cheap and easily overwhelmed. In the words of the customer beside me... The place is ghetto as it can possibly be. As I waited in line today there were kids screaming and playing in the closed off dinning room obviously belonging to a staff member. They are rude, unprofessional, and the place should either get it together soon or close down completely. It is not beneficial to the community. This location is just a nuisance at this point. read more

My favorite place always has fast and amazing service I always order using my app and it's always correct and served with a smile I will continue to shop here...plus it's always clean read more

I walked in an hour before closing but the OPEN sign was turned off, people were mopping and nearly slipped twice, the chairs were hung up and the first thing I heard was.. I hate this place I'm going to quit making smoothies. The people in the back are unprofessional cussing in the back because they didn't have enough time for inventory. A lady came back and said her smoothie tasted odd so she asked for a different one.. the lady in the back named Kat tasted her drink.... I left after that read more

Never opens on time. Sitting in the parking lot with 5 cars waiting for the store to open up. It's 15 mins pasted opening and store is closed. I just watched all the cars drive off. Sad. I feel bad for the owner of this business who may not know and is losing money read more

Overpriced sandwich and salad place. The food is good and they have healthier alternatives than your average fast food, but I can't justifiy the price. The portions are also very small. If you go, I'd recommend going for the grain bowls. At least it's something different and it leaves you satisfied enough. I haven't tried the smoothies (run about $3.50-$4.00), but they have a decent variety on the menu. Overall, a healthy alternative for those not too hungry people willing to pay for it. read more

I love this place! The staff are very nice and always greet you with a smile. The food comes out fresh and quick and if you download the app you get free food. Come here for lunch at least twice a week. read more

The stars are only for the appearance of the building. Very clean, comfortable and accommodating. Although, I was very displeased after my first visit. Upon drinking my smoothie, I slurped a watery substance that tasted as if it was infused with berries. Workers should focus on the quality of their smoothies, especially since there were two customers in this case. Still love tropical smoothie though! read more

This is the most unprofessional establishment I've ever been too. The management must not care about the operations at all. When I walked in to wait in line no one greeted anyone that was in line ready to order, the cashier was shouting at customers who had already ordered asking them what they ordered. After not being able to figure out who's smoothies belonged to whom the employee says "F**k it" and hands a customer a smoothie he didn't order. After watching that fiasco for approx 7mins, a person I assume is the boss begins to take orders for us standing in line a WITH HEADPHONES IN while holding her cell phone. (Cutting up with the employee that was cursing) Not really an issue until she asked me to repeat my order. While waiting for my food and writing this yelp review the cursing employee, asked me did someone get my order. I replied yes. And she said "oh does she have an attitude?!" IS THIS REAL LIFE??? If I didn't have my four year old here excited for a smoothie I would be asking for a refund. I will never step foot here ever again. (This is the first and only yelp review I've ever written and it's totally warranted.) read more

Cat is AMAZING!!!! She's very attentive , hardworking, and extremely dedicated!! By far the best Tropical Smoothie in the area!!!!

Fast and friendly service! I have not been to a bad tropical smoothie yet and this location is no exception. The smoothie was perfect and the sandwich was fresh. Great alternative to fast food when you need something quick to eat. Very clean location read more

Cashier was wearing gloves and went back to food prep area. When questioned if she changed gloves before preparing food, she replied "why would I change gloves?" GROSS AND UNHYGIENIC. I will report to health department . read more