Ordered pb crunch breakfast sandwich. No granola in the sandwich. No one let me know before I picked up the order too, which usually happens when you pick up an order that's missing an ingredients in restaurants in general. Employee was pretty rude when she said there was no granola. I don't usually ask to speak with managers, but this really rubbed me the wrong way. So I did, and hopefully I'll be able to get the correctly made item in a few days read more

To start of we wait for 30+ minutes for 2 açaí bowls. They only gave us one that was half full and gave the other one to another customer who brought it back because it was both their order. They then tried it give it to us. They made new bowls which took another 15, and the both bowls were still wrong and needed to be fixed. And then we still had to ask for spoons, and left with half melted base. Only 2 people seemed to know what they were doing, maybe the new employee should not be marking the bowls. There are incorrect items on the app that they don't serve anymore. read more

I go to Tropical Smoothie often. The Turkey, Bacon, Ranch and Bahama Mama are my go to. Two out of Three of the girls were working hard tonight but my sandwich is mediocre with the lack of turkey. Ephrata Tropical Smoothie seems to be the way to go. read more

Tropical Smoothie Cafe - TURKEY BACON RANCH - Juice Bars & Smoothies Near Me - Lititz, Pennsylvania

The smoothie was good, as I expect from this chain but the service was lackluster. It took 25 minutes to get one smoothie and there was only one person ahead of me and 2 mobile orders. Seems like they needed more than 2 girls working or something. read more

The bowlsl we got were both great this time but the new caramelized pineapple smoothie just tasted gross, just was not for us.

I don't like not being able to see the prices on the board or on the Menu! Watch your receipt they gave us the wrong item! Other families are having the same problem! read more

waited 30+ minutes for my food even though i ordered online and ahead they never acknowledged me and took multiple customers and gave them their food before me. it's just a bunch of teenagers and no actual good management. they also made my food completely wrong and gave me mango in my bowl so i couldn't eat it, im allergic to mango. if i hadn't noticed i could've been sent to the hospital. very poor service. They only made 1 out of 4 of the items correct read more

Stopped by at 4pm and they said they aren't taking food orders. However, they were fulfilling online food orders no problem

We did pickup order via DoorDash and smoothies were great as usual. My only issue was it seemed only one girl was making all the food & smoothies and I could see a girl in a purple tshirt sitting and playing on her phone in the back. Why not help?!? Finally another girl came out from the back and took orders. The shop was very hot due to no AC and it needed a good sweep as trash and straw wrappers were on the floor and tables. Manager needs to watch cameras to see what was happening. read more

The smoothies are great as well as the paninis. The curbside option is very convenient too. Staff is always friendly.

I walked into tropical smoothie yesterday. There were 3 girls working. While I was waiting to be helped there was this other random person not in uniform really long hair going back and forth behind the counter chatting with these girls and being loud whoever she was talking on the phone with. I waited 15 mins to be helped when they were standing on their phones and chatting in the back and one girl who was standing at the register whole punching paper everywhere. In those 15 mins 3 customers left. Someone cut in front of me. After that I spoke up and asked if I could get my order taken. She said I thought you were here for pick up because of the sign that was tucked in a shelf against the wall. I told her "I been coming to this tropical smoothie for years you didn't even smile or look at me when I tried to make eye contact or say "hey welcome to tropical smoothie how can I help you" your there whole punching paper while there is 3 girls in the back to make one smoothie. My thing is wouldn't it show on the back board if there was an order for pickup.Which is ridiculous" Wouldn't you guys be making it not standing around if I was picking up something. And I wouldn't be standing there with money out ready to pay because most pick up stuff is online if I was picking up. She took my order and said I got a fake receipt when my card got approved. So they charged my card twice. So I asked for a manager. The shift lead came out and I said I don't want to speak to a kid I want to speak to an adult an owner or a manager. And she kept asking how she can help me and I told her 4 times. She didn't do anything. So I asked her to call her manager. They said they're not allowed to call their manager. They're never around. Which I think is false. What if there's an issue. But you can talk to your friends in the back and call your friends and chat in the back on your phone but can't call your manager at the business you work at. Then I asked if they can put the left over smoothie in a paper cup for my son and the girl said sure. And that didn't come out right so I asked where is the smaller cup. The shift lead said no you don't get it because of the way you're acting. And the other girl said well I was going to do that personally. When do you go to a business and only get half your order, charged twice for it, no manger and treated different? I thought employees of a business are supposed to treat all the customers equally with the same customer service. I got what I ordered. And as I was leaving the girls said. "Bye bitch" "love you" "drink your fucking smoothie we didn't want you here anyway" as I went out to the car the two people who did order things walked out and were saying that the girls were rude as well. So between when I was in there and coming out people did not wanna come back or left. As a business owner I would wonder how much other business your loosing not in those 30 mins of someone saying something. I want my old tropical smoothie back! And these girls fired. No one should get treated like that. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lititz, Pennsylvania

Ordered a Baja Bowl. Lettuce with no rice. It's not like they forgot rice. There was rice in there. They put in a literal spoonful of rice and an entire bucket of lettuce. Whoever is making the bowls need to get their lettuce to rice ratios right. That's not cool bro. Literally a bowl of water. Also, homies just weren't wearing their masks right. The girl in the back just wasn't wearing one at all. Let's not spread the 'rona y'all. Drink was good. read more

Customer service is horrible. I ordered 2 smoothies and they both very watered down. I took them back to be remade and the 2nd ones were even worse. I went back in for a refund and another customer was in front returning his 3 smoothies for the same reason. When I spoke owner Richard about my refund he seemed very confused with my receipt like I didn't actually purchase my smoothies, it was really weird. So after me asking the owner what was so confusing about my receipt he proceeded to give my $6 back and shut the drawer so I asked his why would he think it was ok for him not to refund me the taxes if I paid them? I'm confused. He was a jerk and he not doing tropical smoothie good with His rude unprofessional manner. Especially running the Establishment in basketball shorts and a hoodie. I thought he was a customer when the young man pointed him out. read more

Too many chunks of ice in the smoothies lately- not enough flavor and good stuff! Hope they start making them again the way they used too!

pretty poor customer service. forgot our order then the district manager made an excuse that it didn't print proceeded to mess up the order only to then have an attitude when i asked for it to be fixed. Yikes, if thats whos running the store imagine the service. pretty poor service for a tuesday after lunch hour. read more

Horrible place I been to in awhile! Bad customer service. I asked the guy for sweet potatoes for a side said they didn't have any. He was to lazy to check the lady in the back heard me and said yes we do have some. Another reason why I said bad customer service same guy helped another women out she had asked for something and when she left he went in the back and said out loud he doesn't get paid enough to do that plus she didn't leave a tip! REALLY DUDE NOONE NEEDS TO LEAVE A DAMN TIP. read more

I used to stop in just for smoothies but recently ordered food and now I can't stop! I fell in love with their hummus veggie wrap their food is so fresh and made to order which is great. A fantastic place to go on your lunch break and a way better alternative than fast "food" read more

Tropical Smoothie Cafe - Hummus Veggie Wrap! Delicious - Juice Bars & Smoothies Near Me - Lititz, Pennsylvania

Gross... I ordered the Jamaican jerk bowl and it's a insult to Jamaica. It's legit 4 strips of deli meat quality chicken microwaved & then a bag of beans and rice microwaved served over some shredded lettuce with a side of jerk sauce ... i noticed fruit flies and lots of fly traps in the building. The smoothie was surgery and gross there was nothing tropical about the experience it should be called the microwave smoothie cafe for bugs . If you eat here instead of the dragon fly cafe next door you might have brain damage. read more

Tropical Smoothie is a great, quick, healthy lunch option. Plenty of choices to eat: wraps, sandwiches, flatbreads, or salads. I am a big fan of the wraps because they are toasted. Melted cheese, warm chicken in a crisp wrap .. yumm. Also, you can't go wrong with the smoothies. They are huge and with so many different options you are guaranteed to find one that you'll start craving daily. This Tropical Smoothie off Lititz Pike is clean and very well run. I have never had to wait long in line or for my food. I think I have figured out who the owner of this franchise is and he seems to be a young, hard-working guy who has done a great job of making this a place I could go regularly for lunch. read more

The tropical smoothie itself and the workers are kind, EXCEPT for the manage/owner. My friend and I were sitting in the parking lot and the owner came out to scare us by approaching the car and asking us to leave whilst minding our business off of the property line to Trop. We are underage and told him we meant no trouble by being there, when he began to get closer to the car and curse us out, we were concerned for our safety. I feel for the employees and young teens who work there under him. read more

Cute place, worth checking out if you are in the area or are in the mood for a fruit smoothie OR feeling indulgent and want to splurge on a big gulp size shake !! ( ME, ME!!) ... if you are in the later group, I must recommend the PEANUT BUTTER smoothie, PB, Bananas and chocolate ... YUM and it is HUGE. you pay $5 and some change .. but for the size I think it is worth it. I was super sad when I came in today only to find out that my FAVORITE sandwich had been removed from the menu, which was a mediterranean wrap that had tons of fresh veggies and banana peppers in a pita ... now they have a hummus wrap, and is their ONLY vegetarian option on their menu ; - ( boo-hoo Tropical Smoothie CAfe ! ; -.... ( Menu wise .. they have sandwiches, wraps, flat breads sandwiches, and salads. You can get a half of a sandwich and any smoothie for $7, which is a pretty good deal, otherwise you will be spending close to $14 for a sandwich and a smoothie ... but then again this ain't no SUBWAY ; ) read more

Chipotle chicken club, very good. Thai chicken salad, excellent. The restaurant seemed pretty clean. Front end service, indifferent. Likely due to them all being teenagers and millennials. Ordered my sandwich with no tomatoes, came out with tomatoes. No big deal. The robots in the back are programmed to do what they do without reading the order ticket. Music is too loud (and it's country pop, so that really sucks) Daughter reports the bathroom is clean. Some tables with seat backs, some highboy tables. This isn't a large place. A few tables outside with umbrellas. Good place. I'd definitely return. read more

I paid 7.10$ for a white chocolate beach bum. And what I got was a straight banana smoothie. You couldn't taste ANYTHING ELSE but the banana

I absolutely love Tropical Smoothie Cafe, but every time I come here to this specific one they always make them watered down and flavorless, I should learn not to come here already to this one... but I keep hoping they were just having a bad day......but it's no good read more

Smoothies are never consistent and uninterested staff. I walked in at 8:30 and all the tables and chairs were upside down with no where to sit. Took a while to get my order and overall the employees seemed more focused on leaving for the night rather than friendliness. The lady who took my order was nice- thank you for that. I've been a TSC customer for years and this location just never seems on par compared to the rest of them. read more

wow i would give 0 stars if i could. they "lost" my order after i ordered 2 smoothies at the counter. i waited almost 30 minutes to talk to an employee. they said they made the smoothies but "doesn't know where it went". everyone who ordered behind me has been long gone. horrible customer service, if someone is sitting there waiting, you should probably see what is going on. talked to the manager- he said "we gave them to someone else". and then said "i'm sorry". didn't do anything, didn't offer anything. just gave us a smirk and looked the other way because we're young adults. read more

Worst experience No management on site No hats or hair net in kitchen area After 15 minutes and no smoothie I asked for my money back and was told they couldn't return my money because there was no manager on site All employee were young and too busy talking to put orders together The worst part is I emailed tropical smoothie main headquarters and heard nothing I won't be going back and I'm thinking of calling the board of health no one on site knew anything about covering hair and the last review complained about hair in food read more

The worker was really rude and wouldn't put honey in my smoothie and I've never had anyone tell me they couldn't do that it changed the smoothie completely. Very disappointed with the service. read more

I love the food and smoothies but why- at this location is the outside ALWAYS FILTHY? Also, why does it smell like that inside

So it's been a rough few months for everyone. Let me start off by saying I LOVE LOVE LOVE their smoothies and the flatbread chicken bacon ranch sandwich is my fav. Today, in the middle of all of this Covid madness I made an online order for curbside pickup. I ordered way ahead of when I planned to pick up because I figured they would be overwhelmed. I was right. When I got there I waited about 15 minutes in my car until I got my smoothie, and had yet to get my sandwich. Getting increasingly frustrated but not wanting to make their day worse I decided to wait inside. I waited and waited and waited. Eventually, at the suggestion of a "co-waiter", I checked some bags on the counter. One of them had my receipt attached....and my missing sandwich. It had been there the whole time, waiting for someone to carry it out to my care. I had waited over a half hour. I calmed myself down and try to point out their mistake. I apologized for how their day was probably going, and that I understood, but wanted to point it out so someone else's order wouldn't be missed. Bottom line, they gave me some coupons and I was on my way. It was terrible service. But during this pandemic, with how understaffed and overwhelmed they were...no one was rude, no one was cursing (Lord knows I would've been) and the food was still GREAT!!! Keep it up guys! read more

Good smoothies and wraps. The sesame chicken wrap is awesome. Can get a little pricey for a sandwich with a smoothie. Good quality though!

I go here at least 3-4 times a week. The service in impeccable and the food outstanding. The employees recognize me by name, voice and face. I recommend this place to anyone looking for an amazing lunch experience!! read more

If I could give it negative stars i would. I use to stop in daily for a smoothie and the classic breakfast sandwich. The last 3 times I've been there, the customer service is HORRIBLE. No one says thank you. The use words like "huh" "word". The Food and smoothie quality have really declined. When Cody was owner, this was unacceptable. But now apparently it's what people should expect. I will not give them anymore of my money. You have lost a long time customer! read more

Service was absolutely terrible!!!! Be working there look like there sleeping. Ordered one small kids shake and took 25 min. Owner of this place is getting robbed!! No leadership. Place was on Rt 33 in Hamilton. read more

Great place for lunch with kids that serves great tasting, nutritious food on the go!

Very refreshing. The texture is very creamy. And I'm a big texture guy. It was the perfect consistency.

Awesome place guy at the register was polite courteous and attentive. Quick service and whole place was spotless.

So I go in I order a wrap I drive all the way home open the wrap and there is a hair in it. so I'm really hungry so I started the other side of the wrap there's another hair so I call and say I want my money back. They said OK no problem I'll refund your money I drive over there and they give me my money just my money back don't even say I'm sorry just hand me my money and don't even say have a nice day nothing The hair was a blond hair and I noticed that the person preparing the food has hair past her butt no hairnet waving around so everybody who goes here make sure you don't order food or a smoothie there's probably a hair in it read more