The food is fine and smoothies are delicious but every time we get food there, there's something missing. The salsa that should come quesadilla never there. no straws today. It's really frustrating. read more

I'm very disappointed. WILL NOT BE RETURNING. my sister and I were just there, I ordered a buffalo chicken wrap with no tomatoes-- and when it bit into it, it not only had tomatoes but also a STRING OF HAIR. I am allergic to tomatoes and currently on my way to the hospital as we speak. There was a man there who was visibly and audibly disturbed by the taste and consistency of his smoothie, and I should have known to take my business elsewhere off of that interaction alone. As stated before, I will not be coming back to this location. read more

Quick ordering, knowledgeable about products we described, Smoothies and Buffalo sandwiches. Fresh sandwiches, Great smoothies. read more

Purchased an açaí bowl. Got home started eating it and I ate some meat! I called back to see how this was possible and the manager laughed and said oh it's possible meat could fall in the fruit as we finish up making the item. I am horrified. Never going there again read more

Great service and even attention to details by staff. Overall, 10/10 recommend! It's my favorite tropical to go to.

So I was absolutely shocked that the sweet potatoes were disgusting. The rest of the meal was fine, but passing someone a meal that contains food that is moldy is dangerous and a no no. I would recommend you stick to the smoothies alone. read more

Tropical Smoothie Cafe - Moldy sweet potatoes - Juice Bars & Smoothies Near Me - Southfield, Michigan

Would not recommend to my friends. Smoothie taste like a bad Slurpee. And it was so disappointing.

Great service, fresh food. Very clean on the inside and fast service. Go there about 3 times a week.

29920 Telegraph rd, Southfield, the employees need more training. I stopped going to this location because my smoothie was never right. Here I am a year later and it has not changed. I'm chewing my Chia Bannana Boost. It's watery, no flavor & chunky. I asked to double blend, no double was done or it wouldn't be chunky. A waste of $9.42. I will never no matter the time give this location my business. read more

my smoothie was not filled all the way to the top and my quesadilla was horribly cut. it wasn't even cut through the whole thing. i work at a different tropical smoothie in oxford and this is just very disappointing to me read more

Joseph L literally missed half of our order in the drive through line. We ordered 2 smoothies and 4 entrees and they only gave us 1 smoothie and 2 entrees. Then had to wait for 20 minutes to get the rest of it. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Southfield, Michigan

I go to multiple tropical smoothie locations and this has to be one of the worst locations. The staff here are so rude and unfriendly no matter how nice I am. read more

BOOO. Tomato tomato. Slow & sloppy lol my two smoothie order was due to be ready at 4:18. It's 4:45 and it's still not ready. Mind you, when it did get made after 4:50 at some point, they only made one of the smoothies and it wasn't even filled to the top These smoothies too damn expensive to not get the whole thing lol just sloppy. Will not be coming back to this location. 0.5/10 read more

incompetence.... I ordered a Caesar Salad and they couldn't even give me salad dressing

the food is great but the employees are just so rude I got kicked out for talking I mean this is just crazy I don't get how They hire such bad employees I can no longer even go to my local tropical because I got kicked out they need new employees read more

You don't need to read all these reviews. This location sucks. Drive-thru service always takes forever. They ask for your sides when you order, ask again when you get to the window, and then either give you the wrong thing or nothing at all. Waited 5-ish minutes for one smoothie the other night. Was asked to pull up and waited at least 10 more minutes for a wrap and a sandwich. No sides. Pulled over and went inside where the employee was apologetic but pointed to the wall so I could grab my own stuff. Does it matter that he didn't hand me the requested sides? Not at all, it just goes to show there isn't a single person at this location who gives a rip. It's too bad because my wife and I love this place. I guess we're driving to the one further up Telegraph from now on. read more

I was surprised to see the reviews so low. I had a great experience at this tropical yesterday. Everything was perfect and ready when I arrived as I used the app. Drive through looked a little slow but I didn't use it this time. I thought the staff was friendly and the restaurant was very clean. read more

Fact: "We are short staffed so if you order ... (bowl, etc), you will wait for a while. And I cannot hear you..." The rest of my experience: Where. Do. You. Hire. So. Rude. People?! Is it requested in your job responsibilities? 06/25 @ 06:45 pm or so read more

I really do not understand why I have to wait so long every time I come to this location. It doesn't matter if I am in the drive through or inside; I'm waiting like 15 or so minutes for a smoothie! It's ridiculous! Are they short staffed? Are they poorly trained? The food and smoothies are great, do not get me wrong, but they have GOT to do something about their slow service! Update: Wveey time I come here there is still a constant wait and still one guy that it always rude. Today I explained my other then he asked me to repeat it, so I did and so guess he sensed my frustration? His reply "MAAM. I have ALOT OF orders in my head." Is this my problem? Idk. read more

I ordered the açaí berry boost smoothie which tasted really good. $6 was a bit expensive for the smoothie but I wanted to have it as my lunch and add in a protein. The menu (on the wall) is a bit confusing and it takes time to read it in order to decide from all the choices. While there are many types of shakes to choose from and it said you could add protein, I couldn't find the protein choices on the wall menu. Turns out the protein choices are on a card posted on the front of the register. I didn't see it until I had already placed my order. Person behind the counter wasn't very helpful when I asked about the protein, but oh well I still got a good tasting smoothie. read more

Tropical Smoothie Cafe - Menu - Juice Bars & Smoothies Near Me - Southfield, Michigan

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Had the sunrise sunset smoothie and it was great! Big portion size. Fruity flavor but not too sweet. Our cashier was very friendly.

This is without a doubt the worst Tropical Snoothie location in Michigan. I went to the door to pick up my order which I placed through the app. The app said to go inside to pick it up and there were no signs stating that the lobby area was closed. So I tried to go inside but the coworker was extremely rude yelling "drive thru." I tried to explain that I have a pick-up and she just kept screaming "drive-thru." She was working on 6/7 at 8:45 pm, brownskinned, and wearing a short wavy hair in a ponytail. I found this to be extremely rude. And why should I have to wait in a drive thru that was not moving for an order that I already ordered and paid for? Especially when my food would probably be cold by that time. This is not the first time I've had problems with this location either. Last time I came, I said no oranges in my smoothie because I am allergic and they put them in anyway. The manager did not even believe me, yet I have the pictures to prove it. This was my first time coming back since that encounter and it will be my last. Truly unfortunate considering that I buy smoothies about 3x a week. Will be taking my business to Beyond from here on out. read more

TSC is really expanding! I am starting to see these popping up around Michigan more and more! This was my first time visiting this location and this one has a drive thru! The one on Hall Road didn't! Score! I ordered the same thing again...the "sunrise sunset" which is delicious. Only difference was...THIS ONE WAS HUGE! the first time I tried TSC, the cup was half this size and I paid the same price! There is NO way I am going to finish this! Since I went through the drive thru, I can't comment on the inside and cleanliness but the staff was nice and I didn't wait long at all for my smoothie. This place is very close to my house which is perfect for when I start my "diet"....you know...THAT diet that people go on at the beginning of the year and then give up in February...yea that one. read more

Tropical Smoothie Cafe - HUGE smoothie! They didn't ask me what size I wanted so I guess this is the standard????? - Juice Bars & Smoothies Near Me - Southfield, Michigan

Don't even bother placing an online order, they're still going to make you go in the drive thru line that's 10 cars deep to pick it up, instead of just letting you walk in and get an already made order like every single other business during covid. Food isn't even fresh after waiting 15 minutes in the drive thru after I had already ordered 15 minutes before I got there. You're way better off going to the other Telegraph location and their lobby is actually open read more

Debated between a 2 and 3 star. Ended up at 2. It was my first time at Tropical Smoothie, and maybe by my luck I just ended up picking two bad options, but wasn't really that thrilled with what I got. I got the Dragonfly Smoothie, and a chicken wrap (which I forget the official name for). It's not that they were bad, it's just that they weren't really that good either. Just very basic. Which normally would be fine, but the fact that you're paying over $6 for each of them, for the quantity you get would make you really think that at least the quality should be above average. On top of that, and the main reason for the low review, would be the fact that it took 25 minutes to wait in line to actually get the order. The service was extremely slow (at off-peak hours), and it's not like anyone in front of me had that large of an order either, as I could see through the drive-thru where we all were waiting, what each person was getting. read more

This is quite possibly the slowest drive thru in the history of mankind. To top off the slow service, the workers are extra ornery and unkind. They act as if you are honestly putting them out because they have to do their job. The girl working the drive thru was actually talking on her cell phone, and seemed put out by the fact that ten cars were waiting. If I was the owner/manager here, I would be downright embarrassed. Must be hard to find good help in that area?! read more

The people working here don't know what they're doing. Waited 15+ minutes and they didn't even know what we ordered when we got to the window... Then took another 10 minutes to give us one smoothie (we ordered two) then they told us to pull forward to wait for the other one. Waited like 5 more minutes and watched them give other cars their stuff. Went inside to get our second smoothie and the girl claimed she already gave it to us and back talked with attitude. Then gave us a smoothie that was sitting on the counter and then it was the wrong one. Shitty ass experience bruh read more

This is an embarrassment to tropical smoothie franchise. Thursday at noon august 19th.. trying to get a smoothie and a flat bread took over 30 minutes. Not to mention the customer service was AWFUL with Such rude staff. The staff were dancing around and chatting instead of making the smoothies/food. Honestly ruined my day and will never be back! If you want a smoothie within 30 minutes you're not getting it. Would be faster to go to a sit down restaurant. This can't be considered "fast food." read more

Ok, so my husband wanted to go here, one of his clients bought smoothies for the company he works for. He tried one and liked it. So he took me. This is something I would like, he would rather had a bacon and gravy smoothie. So I was impressed that he wanted to go. He chose the Totally Green Smoothie and I had the Detox Island Green Smoothie. If you text SOUTH to 30364 and you will get a text giving you 50% off the second smoothie. The offer is good for one day. I tried both smoothies and was very pleased with the fresh and delicious taste. I like the menu it's simple and the ingredients are listed which I love. The calories are also listed, another feature I really like. I see myself as a regular customer. However, my fellow yelpers took of the service. So I will go on off hours so I won't have to deal with slow service. read more

I gave these guys a second chance and sure enough not only do they make my smoothie wrong, it was yellow and suppose to be orange (sunrise sunset) I also waited 10 minutes at the window waiting for ONE smoothie read more

This review is solely based on my visit today. I am a frequent customer of TSC. I love their smoothie offerings and healthier "fast food". I was greeted my the manager after I arrived inside who was assisting with the lunch rush. I ordered a Chicken Pesto Flatbread and Strawberry Limeade Smoothie. I also picked up the guilty pleasure chocolate chip cookie that was located next to the registers. Customer service was good. My order was taken promptly and I waited. I have been to this location a number of times during the lunch hours (between 11-2) and honestly the wait was ridiculously long. I passed up the drive thru on this visit because of the long line. During this visit I only waited about about 6 minutes for my food which was great. They were pretty busy inside as well. My smoothie was correct this visit as well as my food. I've learned from past visits to check my order before leaving. The staff was friendly but as other Yelpers have expressed, it seems they struggle to keep up with the lunchtime demand. Today I was happy with my experience. The 4 star rating was because the inside wasn't as clean/neat as I have seen in the past. read more

Tropical Smoothie Cafe - Chicken Pesto Flatbread. Yummy with a nice charbroil taste in the flatbread. - Juice Bars & Smoothies Near Me - Southfield, Michigan

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Whoever works the drive thru is always so rude, they don't even say hello- it's "welcome to tropical smoothie" I can barely understand them I place my order and they always just say "total pull forward" as fast as they can, can also barely understand them The smoothie cups are covered in sticky smoothly Just not the best customer service read more

Definitely a crappy location. I read the previous reviews and came in not expecting anything grand. I needed/wanted a smoothie cause I was in a rush. I ordered the Chia Banana Boost with strawberries. I knew ordering it I would probably not get it with the strawberries but the pnut butter. Well, sure enough, I didn't get what I ordered. The receipt reads Chia Banana Boost w/strawberries but it was definitely with pnut butter instead. It was yummy! But not what I ordered. Boyfriend ordered the Veggie Hummus wrap and we still can't figure what in the hell he got instead. Do yourself a favor and do your best to NOT come here unless you're in a hurry and know that you will not get what you ordered lol read more

Very very very slow. I have came here multiple times and each time it takes over 30 minutes to get a smoothie

I came here twice! I received terrible and rude customer service from a man named Charles the 1st time in the drive thru during my experience. The drive thru man interrupted me through the intercom 3 times AFTER I politely told him I was not finished with my order. I'm new to the menu and was still looking when he gave me my total. I asked him if I could order something else and he literally said "no". I ordered a breakfast item anyways and proceeded to write this review. The smoothie and breakfast taco was good but I was not satisfied with the customer service. The 2nd time I came I ordered a smoothie and the lady hadn't even rung it in by the time i got to the window. The manager had to ask me my order again and then asked me to pull up and wait for it. About 8 minutes later another employee came out and asked what my order was AGAIN! read more

Food is usually good af. But I found a hair in my baja chicken wrap and now I am scarred to ever eat here again. It's really gross and unsanitary. Y'all should be evicted and shut down. Sorry but . Have a nice day. read more

Tropical Smoothie Cafe - Hair. - Juice Bars & Smoothies Near Me - Southfield, Michigan

There was an incredible drive through line so I went in person. After ordering 3 drinks I waited around 25 minutes. It was disappointing to have to wait such a long time for a drink, but understandable. You could tell the staff was working incredibly hard and had all hands on deck. There was one lady working on 3 smoothies at once! It's incredible to see how determined they were to get everyone's orders correct and while the wait was a bit, it's understandable. Im taking one star off because I did see one girl regularly checking her phone which was unsanitary and not professional. Other staff were doing amazing! read more

I ordered through the app for delivery and didn't receive my meal, only the smoothie. Tried calling to resolve the issue and no one knows how to answer the phone. 0/5 stars y'all can kick f*ckin rocks read more

if i could rate it 0 starts I would. I got a smoothie i couldn't drink because they didn't blend it good at all. I also got a salad with had nothing barley in it and a wrap that tasted like all it had was sauce. do not go here unless you want ti be disappointed. read more

I ordered my usual this afternoon, a cranberry truffle with pea protein in the drive thru...I get my smoothie and it tastes horrible. I go inside and ask if they can make another one. The cashier says "oh yeah I forgot to tell you we are out of white chocolate". Why would make a smoothie and give it to a customer knowing that you don't have all of the ingredients to actually make it properly ? Why would not ask the customer if they wanted something else before making it? So I ask if they can make another smoothie. The girl puts the ingredients in the blender, turns it on but it was so thick that it didn't even blend. I tell her it didn't blend and she says yes it did. The girl pours the smoothie in the cup and hands it to me, the smoothie is completely unblended. I asked them to make a strawberry banana smoothie and it was flavorless. I'm not sure who manages this location but the service I had was piss poor. Do not go here. read more