I love the service Scott & his son, Cameron provided me today. We chose to be a 1 car family about…read more2 years ago and so an all day wait at a car repair facility is a major event - especially if you are home alone while other family members are out of town. Well, they bent over backwards to help me aslong I had my vehicle in shop before 8am. I arrived at 7:45 am, Scott was opening up shop. I gave him the key & hoofed off to Corner Coffee. Scott shows up at Corner Coffee at about 12:30 pm to pick me up after repairs were done. He tells me that the transmission pump replacement took much less time than anticipated. So he gives me a generous labor credit. I was floored. AAA Auto Care wanted $7K to replace the transmission when all I needed was a pump replacement - a $2K cost. The honesty, integrity and communication was flawless. As a small business owner, I value these principles - and they nailed it. So don't even think twice before having Mr Transmission do your car repair for transmissions, brake work, fluid changes (oil, transmission, brakes, coolant), etc. If they don't do it, you can expect an honest answer. Can't say enough good things about these guys.

If I could rate this place lower...I WOULD...and by several levels…read more Initially, I had taken our 1994 Toyota 4Runner to them with a very, VERY slight transmission fluid leak and intermittent slippage when in DRIVE. In less than an hour after leaving the vehicle with them for their diagnosis, they called to say that the fluid level was low and the fluid pan gasket needed replacing, as did the fluid filter/screen. So, over the phone, I approved the repair work to be done. The next day, not only was the leak back, but it was 20-30 times worse -- not mere DROPS, as it was when taken in for the assessment/repair. The fluid is POURING onto our garage floor. So, I returned the car, and they replaced the "replaced gasket" with a new gasket, and I took the car home. Yep, you guessed it! A couple of days later, the leak is back and worse, now, than it was after the initial repair. As well, their front desk associate -- Cameron, who is the son of the owner -- gave me grief when I expressed my disappointment in their, would let me talk by talking over me. Then I encouraged him to let me speak, if I was to avoid suing them. He then unleashed a tirade of screams, using that narcissistic challenge of, "Do you know who you're talking to?!!! And then hung up on me. I immediately called back, and the owner had been brought to the phone and tried to explain...EXCUSE their shoddy work. First, he thought I was completely ignorant of car repair, not knowing that I'd grown up on a farm, helping my dad repair and retool LOTS of major machinery components, INCLUDING TRANSMISSIONS, manual mind you. Ultimately, I had to FORCE them to remove some of the fluid, they had refilled the fluid level way, WAY, WAYYYYYY beyond the FULL notch on the fluid check dipstick. Since then, the leak essentially has disappeared; however, here's the remaining issue, which I didn't mention, given the fundamental failure to resolve the leak. Not only did leak issue worsen on order of magnitude, but so did the transmission slippage -- now not just in DRIVE, but also in SECOND gear, failing to "pull" from a dead standstill, but will kick in after starting the car in LOW, then shifting upward and settling in DRIVE. Needless to say, HELL will receive a ton of fur coat shipments before I'd EVER take my care back to these guys. And, now, YOU stand forewarned. I'd been referred to them by SIGNATURE Auto Repair, who's just next door, literally, as THEY don't do transmission work. Ironically, neither does this MR. TRANSMISSION. Be warned...or be incalculably sorry!!!