I went to Troy Arctic Cat today to hopefully get some advice and prices on fixing up an older sled that is used as a spare at a small non-profit xc skiing club I volunteer at. I'm very mechanically inclined when it comes to cars and trucks and I am actually a structural engineer, however, I'm out of my element a little with snow machines. To make matters more difficult, the sled I am trying to fix had been left for dead a few years ago, and though I've determined the cause of death, basically the drive/reverse drop case broke into pieces, I don't know enough about sleds to know what would have caused this. I made this clear to the particular customer service guy that was helping me and he gave some helpful advice but was very rude and condescending about it. He spent the conversation trying to steer me away from fixing up this sled and suggesting I buy a new machine. After he accepted that buying a new sled was not an option for the ski club, he went on to tell me that he can't really help me essentially because I don't know enough about snowmobiles. The useful advice was that he finally directed me to some used parts dealers, and in his rant about how little I know he listed a few possible causes for the dropcase to break apart like it had. read more