Great service, great people they have saved me so much money in the 3 years Ive had with them. Keep…read moreit up!

Verbal abuse, false accusations, and unethical data fishing, nepotism. Switched agents…read moreimmediately.I called the them with basic policy and deductible questions because my claims adjuster had been unresponsive despite several attempts to reach them. The receptionist, McKenna, was incredibly dismissive from the start. When I was frustrated about the adjuster ghosting me, she rudely snapped, "Well, you're not their only customer, they have other people." Every time I tried to ask about my deductible, she just kept cutting me off and repeating, "We're not in claims, I'm not in claims," completely unwilling to look up my basic coverage. She kept confirming my number for a callback, and when I asked if it would be today or tomorrow, she brushed me off saying, "Yes, could be tomorrow." Out of pure frustration with her attitude, I said "ok" and hung up. Instead of the office realizing they had an upset customer, McKenna ran to tattle to the office manager--the owner's daughter, Jennifer Tourangeau Loomis. When Jennifer called me back at 4:00 PM, she was completely unhinged, hostile, and looking for a fight. She immediately began complaining to me that she had "an office full of patient people waiting" who she needed to help--clearly trying to imply that I was being impatient just for wanting answers. She spent the entire call constantly interrupting me with "I'm gonna stop you right there." She belittled me by repeatedly using my 1st name in a patronizing tone, as if speaking to a child. When I asked her to stop interrupting, she pouted on the phone & said, "Oh, I thought this was a 2-way conversation, but I guess it's one-way." I said it is a two-way conversation, but not if u won't let me speak. Jennifer then fabricated a story by falsely accusing me of calling in Feb to report wind and snow damage.Total lie!I called in Feb to ask what my deductible was and to have it lowered and I have the emails to prove it & that they tried to sell me more products. During her rant, she threatened to hang up on me at least 20 times. Every time she threatened, I refused to engage with her & told her, "Go ahead and hang up, but have your dad (Chuck) call me back so I can deal with an adult." I reminded her that they are my insurance agency, yet I have never once heard from her dad in over 20 years of being a there! Bec I wouldn't fall for her power trip,& I accidentally called her "Stephanie" bec I truly couldn't care less who she was. Oops! She completely LOST her mind and was livid, screaming, "Oh that's it, oh my God, oh how dare you! Do you know who I am?! I'm Jennifer Tourangeau aka Jennifer Loomis!" She then lied to intimidate me, claiming she had "just got off the phone" with my original claims adjuster.I asked "if you had just talked to my adjuster, why are you asking me for the adjuster's name earlier in the call?" She then had to give me the number for a 2nd claims adjuster. Annoyed that her power trip failed, she demanded sarcastically, "Am I allowed to speak now?" Ugh, just gross maturity level and lack of professionalism. I told her yes, and she gave me the number. To give her a taste of her own medicine, I immediately asked her back, "Am I allowed to speak now?" She snapped, "I'm not stooping to your level." I told her, "Oh, when someone does what you do you see how low you are, huh?" At that point, she resorted to insults, telling me, "You're just nasty, you're a nasty person." When I pointed out that she was now resorting to name-calling, she backtracked and claimed, "No, your actions are nasty. You were nasty to McKenna and you're nasty now." I said she & McKenna needed to look in the mirror. At the very end of the call, she made a final conniving remark about my adjuster and slammed the phone down in my face. I immediately started the process of reporting them. At 4:40 PM, the phone rang again. I answered thinking the owner, Chuck, was finally calling me after 20 yrs of silence. Nope. Never. It was a second rep, Theresa. Theresa totally ignored the toxic exchange, acting clueless and asking, "What's going on?" She then unethically fished for info, trying to dig into who I'm related to customer-wise in the agency. I unfortunately fell for her fakeness & told her who my family is, to which Theresa sweet-talked, "Oh, they're so nice." I'm like, "Yea, so am I." After she got her info, Theresa just repeatedly asked, "Anything else I can do for you?" to sweep everything under the rug. As proof Jennifer was lying, Theresa then said, "ok, it's closing time, time to go home."hmm, I wonder what happened to the "office full of people" Jennifer said she had to help just 40 min ago? Lies! I immediately contacted State Farm, and filed a formal complaint. I also switched to a different State Farm agent the next morning. I'm now reporting Jennifer Loomis and Chuck Tourangeau to Michigan DIFS Licensing Board for misconduct. 20+ years of customer loyalty rewarded with utter trash. Avoid this toxic agency at all costs.

I love the personal customer service! They have done so much for me and always with a willing…read moreheart.

What an AMAZING company. We switched to their company and shortly thereafter, my husband was…read moreinvolved in an auto accident. They were in constant communication with us and the insurance company. Kelly Aitken-Gwinell is our agent, but every member of the staff has been so efficient, kind and customer focused. When we had to buy the new car, they had the policy changed and over to us in minutes--no call back, no wait time, no hassle! They now handle all of our insurance! THANK YOU!!

The insurance agent always work with you to get the best price. Been with them 15yrs. Never had a…read moreproblem that wasn't taken care of.

Toni Martinez provides excellent customer service. She is fast, friendly and reliable. I highly…read morerecommend!

Its great to have Cory working with this agency! He has been nice that he keeps us informed even…read morewhen we were not in the USA. The whole staff is nice and helpful and its nice to know that there is someone out there to help out when you need it. Keep up the great work!

Insurance is insurance. It's the people who make the difference. Over the years of doing business…read morewith Dave Dudek and his staff, I have always received the most professional, competent, and friendly service. They know what they are doing and they do it well. They ask me questions I had never thought about, and I always leave the conversation feeling better off than I was before the call. Thank you to Julie, Kate, and Theresa, and perhaps a few others who made connections for me. I recommend them to anyone who will listen.

Kate at the Dudek insurance agency has been supremely helpful for us with auto and homeowners…read moreinsurance! She is always willing to answer questions and provide clarifications. Don't give it a second thought or wish you had looked more closely at your coverage after an accident, give Dudek a call and ask for Kate!

I asked for help with my policy cost. Sara helped me and was a joy to talk to. She had the answers…read moreto all my questions and a big help.

Switches to this agency when our old agent quit farm bureau and when we went and visited this…read moreagency, he met us and talked to us about anything we and explained everything to us. Very impressed that he took the time to talk to us when our old agent was always busy and sent us to someone else. Very happy with this

I have been a customer of Margaret Cuva - State Farm Insurance Agent for years. The staff has…read morealways been pleasant and engaged in helping me save whenever possible. I recently purchased several life insurance policies. I have always had policies through my employers but never ones I purchased myself. Ms. Cuva and her staff walked me through the process and kept me informed. It was simple, quick, and I felt well informed about what I was getting.

I love her and her associates she is very easy to talk to, very knowledgeable, helpful. I needed…read morehelp immediately and she was more than able to assist 5/5

I "insurance shop" at the first of every year to make sure that my insurance company is providing…read moreme the best coverage at the best price. Wendy at State Farm consistently contacted me for several years knowing that was my practice, and 2023 was the year! Not only did she blow my previous coverage out of the water with better rates, but much better coverage as well! Wendy's persistence in never forgetting about me, or what was important to me in seeking coverage for my home and auto won me over! Somehow I have a feeling it might be that persistence that keeps me as a customer too!

Aaron and his team at the office are always on top of everything and are very responsive. Even…read morebetter they were more worried about making sure my family was safe after the accident. How refreshing!! Great service all the time!!