Reasons to pick Troy Pets: - Closest thing to PetSmart and PetCo - Guinea Pigs, Turtles, hermit crabs, birds, kittens (sometimes), assortments of fish, mini lobster, shrimp, koi, goldfish, dogs/puppies (sometimes), rodents - Amazing fish section with various species - Cosy fish tanks - Owner partners with local pet rescues from time to time - Knowledgeable about various things regarding pets (just ask her, and she'll have an answer!) Please buy from this wonderful, sweet lady! She is a joy to be around, and she is the sweetest Troy Pets is your best bet when it comes to buying a pet. I've looked at petsense, and they don't sell live animals like Troy Pets does. When you walk in, you're greeted with a nice, comfy and humble abode, which, although it is an old building, it is kept clean. To your left, there are guinea pigs, and to your right, are turtles (if you're lucky). The owner has a lovely pair of macaws, and they just hang around their cage, which is in the middle-right side, next to the assortment of various dog and cat items. She used to have a lot of reptiles for sale, but they're just empty, due to her trying to prioritize other animals. However, she sells a lovely assortment of mice, rats, and maybe rabbits, but I can't remember. While she sells birds, she doesn't have a whole lot, like how Petco or Petsmart would, but they're less noisy. To me, I feel like she puts a lot of her time and energy into the fish section. Yes, it does look unkept, but that's just the algae (as many fish love algae), and overall old, but, to me, it is in great condition, and there are fish species that you wouldn't find anywhere else. The first time I came in, I was surprised to see kittens running around, but I think it's good that they have the open space, and the owner keeps an eye on them 24/7. She partners with local pet rescues, and every once in a while, she'll have some lovely animals for adoption. read more

We just moved to Troy and looking to purchase fish. But when we walked in the entire store REEKED. Theres dust on the "chandelier" anything on the shelf looks like it had been in a dirt storm, The floor is nasty, there were sections missing tile near the fish tanks, the fish tanks were filthy, a few of the bagged fish were dead on the ground, some of the mice were boxed and sitting on the fish, cob webs above the tanks, went to look at a cute ferret hammock and a roach crawled out of it, several other roaches were squished on the floor, & There were 4 baby kittens running around. Naturally as an animal lover I picked one of the babies up and he was the absolute sweetest. Immediately noticed his dirty ears and multitude of fleas. The owner told us he was for sale for $199 and that included his first set of shots. When we asked if he would receive a flea bath as well due to the copious amount of fleas crawling on that baby she tried to deny he had them upon pointing them out she quickly changed her mind and said they'd give him a pill for it. If I had $800 I would have taken every one of those kittens to get them out of the FILTH they're currently in. read more

This place is an absolute sh** stain on pet stores. Half of the fish lie decaying in their way too small bowls, the air reeks of animal droppings, and what little live animals they have are forced to live in inhumain conditions. Absolutely ridiculous that this place hasn't been shut down read more

Do not know how this place is still open. The world and animals would be a much better and peaceful place without this store open. First of all, the store is simply unclean! It smells horrible, even for a pet store!! It is crammed with random aisles with hardly anything on them. Almost everything in the store is seriously outdated and disgusting. There was a dog bed for sell that had cat mess in it. The animals looked seriously unhealthy. Many of the fish were dead. The animals that were in the store to be groomed looked so horrible and like someone had gone at them with a pair of kid scissors. They were played in tiny kennels in the back of the store where the public would be able to touch them if they stuck their hands in the cage. One of the male workers showed me to the gerbils and I took a picture of one (the worker was still standing there), for my niece who wants one and the lady yelled at me! I apologized but there was not a no photo sign anywhere, but I could see why she would not want pictures of the place taken!! If my store looked as messy as that I would be embarrassed too. Almost everyone I have spoken to about the grumpy lady who owns the place has said the same thing!! Someone that hateful and rude should not be able to run a pet store (which she has made it very clear that she cannot run it!!!). Also she leaves the birds out of their cages when the store is open but the birds are not exactly people friendly and I have heard that they have flew at several people and almost hurt them. I feel horrible for the poor animals here. Please support the local shelters or find someone who can know longer take care of their animal before you ever buy from a pet shop. read more

I would rate it nothing if it were an option. Run. Don't walk to ANY store but this one. They have no idea what they are talking about and will tell you to Google any info you may need about the animals that are for sale. The owner is THE RUDEST human being I have ever encountered. And it obviously wasn't just a bad day since every person I have spoken to about this store has agreed with me. She yelled at me, ripped me off and refused to refund my money when the fish I purchased from her ($50 worth of fish) all died because they sold me too many for the size tank we had. (I made it a point to tell them how large the tank was and even said that I didn't want to overcrowd the fish to give them the best possible chance to live). When I called the owner and explained the situation to her, she told me that it wasn't her fault since her employee was actually the one who sold me the fish (HELLO? It's YOUR store), then she blamed ME saying that I should have researched how many fish to buy before I came in (Um, shouldn't YOU know that if you own a pet store?) and refused to refund my money. She is rude, abusive, and extremely unprofessional. Again, RUN don't walk away!! And I certainly wouldn't let someone with her TERRIBLE disposition ANYWHERE near my dog to groom it!!! read more