I am extremely disappointed with my experience with Troy's Towing. My truck was towed and returned to me with damage that was not present before it was taken into their custody. Thankfully, I had photos and videos from the day it was towed showing the condition of the vehicle beforehand. When I got it back, the truck had a damaged bed, damage around the tailgate area, and a missing light. On top of that, they admitted that they lost my ignition key while the vehicle was in their possession. What made the situation even more frustrating was the amount of time it took to get answers. After waiting over a month for a formal response, I was told they would not accept responsibility for the damage and claimed it was all pre-existing despite the evidence I provided. I was also told the police had my keys, but after contacting the officer involved myself, I was informed that the keys were never turned over to law enforcement. These trucks have value, and customers trust towing companies to take care of their property while it's in their possession. I expected accountability and a fair review of the evidence. Instead, I was left with vehicle damage, a lost key, weeks of waiting, and no resolution. Based on my experience, I would strongly encourage anyone using this company to thoroughly document their vehicle with photos and videos before it is towed and inspect it carefully when it is returned. read more

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In 24 hours, Troy's Towing accomplished what AAA couldn't do in five days. They were fast, efficient and great at communication. The two ladies that I dealt with in the office were very helpful and pleasant. read more

If you ever have your car towed here make sure you print you insurance and make sure the vins match this place would do anything to keep your car. This place is one peace of shit!! Costumer service is very disrespectful. Erica is one annoying ass hole. Hate this place!!!! read more

I I could give a -5 I would! This is the worst experience ever. We had our car stolen, turned in in Michigan and had to recover it from Troy's towing. We drive 3.5 hours only to get lies and attitude. Because I was at work I asked my husband to call and talk to them, they put in their notes that it was expressed to us that we would need it towed since it was a stolen vehicle, but it wasn't. My husband asked if it was an option but we decided to just pick it up. Get here and they jump right to nope you can't have it since you don't have a tow company. I call a tow company. Guess what? They won't even come to Troy's Towing because of the run around they give and their attitude. So what's the solution? Lol we have to pay Troy's towing to tow our vehicular out, even though it's drivable and we spoke with the police department that impounded it and they said there's no reason for it to be towed. Maybe consider better staff, better communication. They even gave us an email that doesn't work, but thankfully I read it while I was in the office. read more

Troy's Towing - Towing Near Me - Detroit, Michigan

Absolutely a scam company! Troy's Towing impounded my luxury car while I was inside hair salon. My car was parked in a lot that supposedly only belongs to the one store.. although signs are not posted. I left salon only to find my car gone... taken away by Troys Towing. I called Troys and they stated the towing yard was closing in 30 minutes and would not be back until the following day. I had to take time off work, Uber to Troys and pay $450 to get my car back!! Another kicker... Troy's used industrial Paint on the side window of my car stating location, make, model of my car... again in PAINT. I had to have the paint removed from my window because it would not wash off. I was Absolutely scammed by Troy's and the store that contacted them to tow my car! I feel they basically towed my car and was attemoting to sell it had I not got there the very next morning at opening! I am filing court claim for justice! True rating is Zero stars! read more

They're open 24 hours to receive your car. You can only get it back Monday through Friday... If you're lucky! I've been trying to get this car back since they towed it there Saturday at 2:00. I wish I could get paid for the amount of hours I put in trying to get my daughter's car back. It's a 2024 vehicle with a flat tire. Troy Ginyard needs to do better and stop ripping off the citizens of Detroit. read more

Troy's Towing - Towing Near Me - Detroit, Michigan

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Please be ready to wait for your car to be released for 4 hours! These people don't know how to do their job! They have to keep getting the supervisor because they don't know how to do anything. When you arrive at the office please be prepared to TALK TO A WALL! You Wouldn't be able to visually see the people working there! It's like you're being treated as if you're a CRIMINAL! Weird environment & Weird Employees! I feel bad for anyone that has to deal with this place! read more

Likes to scam people after towing cars illegally and making them pay more than necessary for things that were out of your control. will damage your car as well because picking up your car you used your hard earned money to pay for isn't going through their mind, just the money they'll be receiving from you when you pick it up. awful company and full of rude goobers who don't know what they're doing. would leave 0 stars if possible. read more

Troy's Towing - Towing Near Me - Detroit, Michigan

Well, my situation and or experience with this company was not good experience at all. First of all I wanted to get rid a vehicle just sitting in my yard. The person was given the Lincoln for free,I asked for no money or anything. The vehicle was signed over, but I guess the person took their time about getting the title transferred. All I know is I got a letter and I contacted Lacey Hatcher, who I signed the vehicle over to . Lacey said he had just got out of the hospital and asked would I pick him up.Lacey informed me that he got a title for the vehicle, which I did see. When I got to Troys Towing, we both went in and I tried to explain to the situation, but I was asked to leave, because they stated that the vehicle was no longer in my name so I was no longer responsible and would only talk to Lacey. Bottom line is this the vehicle was in Lacey's yard and he called the police because he didn't know initially who took the vehicle. We found out that it was on the side of his house and because it had no plates even though it was on the lot I assume is his. Later, I get a letter stating that I owe Towing fees for a vehicle that you guys said I was no longer responsible for. Then you told me that I should've come down before now and taking care of this matter when I called. Believe the date we came was May 8 or 9 2024I.It is now September 23, 2024.Remember you guys made me leave out and would only talk to Lacey. He was never able to obtain the vehicle because you guys sent us somewhere else and then they sent us somewhere else, Lacey had no insurance on the vehicle even though he had the title so the storage fees backed up because he got the runaround. Lacey stated that he would come back up to get the vehicle which I guess he never did . I'm going to assume that the storage fees got to high on it and it was an older vehicle,yet this does not make it my responsibility because he didn't or couldn't get the vehicle back after YOU guys said it was no longer my responsibility. YOU guys refused to talk to me when I came there . Bottom line is you told me I was no longer responsible for the vehicle, but you're trying to make me responsible to pay money. You guys told me that the vehicle was not transferred from my name when I called but never stated that when we were there.This is completely unfair and UNJUST ,and I'm asking that you PLEASE take care of this matter immediately. Tried contacting Lacey to inform him of the situation, but since he feels, he got off all free why respond. YOU guys said it was his responsibility then, so send him the billed You guys need to go after him for the money PERIOD , since I was told the title was in his name, and I was no longer responsible. read more

This would be -1 stars. They have terrible customer service, attitude when you talk to them on the phone when you're trying to get information on your car. They would tell you multiple different prices when calling to see how much it would be to get your vehicle. Not only when I got my vehicle I had stuff in the car that was missing and they act dumb like I wasn't gonna notice and when I called about it they said they can't do nothing but have me file a complaint. Now why you guy going through my car in the first place when there is no reason to be going through the car and not only did I have stuff in the car they even stole another set of car keys that was attached to my key and when i asked where the other set of keys were at they acted like I was stupid enough to not notice it. I would never wanna tow with this company read more

my car was recently impounded with this company and it was over 40 items including $5,000 cash and federal mail stolen out of my vehicle while in this company's possession. I have reached out to the supervisor and the owner of this company. I have been getting the run around about this matter for days. The 3 ladies at the front desk is very rude and unprofessional i wouldn't recommend this company at all. read more

Illegally towed our car in front of this sign (Pic attached). 5/3 bank clearly has a sign which states that towing will be conducted by Circus Towing (which has been out of business since 2017). For another tow company to tow a vehicle out of a lot where there is clearly a sign from another towing company is illegal. Additionally, over the phone Anita (the rep) stated they would charge $300 CASH (please note that for a towing company to only accept cash is illegal due to a recent filing in April 2019). When we got to the company they demanded $345, after taking our keys hostage (said only they could retrieve our insurance papers from the glove compartment). I will be filing a case against you and the Detroit 4th precinct (they are the ones who called for our car to be towed illegally). read more

Troy's Towing - A clear sign stating towing will be done by Circus towing. - Towing Near Me - Detroit, Michigan

So my grandma was stuck ina ditch and I called and Marvin answered gave me options and walked me thru every step to successfully book a rescue. The tow truck came within 15 minutes very professional , polite and willing to service my car needs. I also Love how Marvin gave us a courtesy call to make sure we were okay being that it was night time. I am very pleased with the service I was provided. read more

if I could I would give zero star review the cus service is absolutely horrible the staff r rude. they impounded my vehicle and when I went to pick it up they won't even look up the vin number. instead they talking about some bs how they can't find the vehicle. they handled my vehicle very poorly. would not recommend at all read more

Terrible customer service. They do not tell you everything you need on the phone and they are very RUDE!!! Got there and didn't t have correct paperwork, after an hour waiting. ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!! YOU HAVE BEEN WARNED!!!! DO NOT CALL THEM!!!! read more

Awful awful awful place. I read all the other reviews and completely agree; they are so unnecessarily rude. They change the rules on the spot depending on their mood. They also charge much more for towing and impound than any other company. I empathize with anyone who has had the unfortunate experience of dealing with these awful people. Uneducated scum is all you'll see here. read more

The service is terrible they knocked off the front of my bumper and did not refund me for what they had done

ABSOLUTELY HORRIBLE. The bitch at the front counter who looked about 60(can't tell because they have jail mirror glass) was SO RUDE and was not helpful. she told me to bring in certain things to get my friends car out of the lot , went all the way home and when i came back she told me i lied and that's not what she told me to bring. MY FRIENDS PURSE WAS STOLEN OUT OF HER CAR THAT WAS TOWED. it was 100% in there. no doubt about it. she had about $300 cash too. if i could give this horrible shit show of a tow company 0 stars i would. not to mention as we are trying to talk to her she kept interrupting saying "have a nice day, bye! have a nice day". DO NOT GO HERE. read more

I give this place no stars I'd be negative Stars if that was an option the lady up front is the rudest person I've ever met I think they want to just keep your car cuz they make it as difficult as possible for you to get it back don't ever go here I'll do everything I can to get this place shut down read more

Inappropriate business practices. After the fee to get your car out, if it's broken down, it doesn't matter if you have your own car trailer to tow with, etc - they demand you pay either them or another tow truck company ADDITIONAL money to move your car for you. We are more than capable of retrieving ourselves - this is disgusting gouging in an area they know the residents cannot afford it. The woman I spoke with on the phone confirmed it is in no way law and is "business policy" so they are treating their neighbors like this by choice. read more

Wow! Talk about a scamming predatory method of doing business! Can't fathom how these lowlifes sleep at night. Thugs and thieves. Went to a Lions game. Looked for parking, saw a guy in an orange vest waving people onto a parking area, smiling, taking $20 bills left and right, smiling all the while. After the game, POOF! Car is gone. Troys towing held my car for $515 ransome. CASH ONLY. Rude despicable employees who suddenly think they're God. They have "spotters" who work territories. These are people that sit and watch for trusting souls to fall for the parking scam and then call the towing company with your car description and plate number. So the fake parking attendant makes cash, the spotter gets cash, and the company hauls in a bundle of cash. What a racket!!! The city of Detroit is just as much at fault as the scammers because they allow people to be scammed like this. Wake up Mayor Duggan, word gets around. Dirty, nasty city who take advantage and scam hardworking, trusting people who would never dream of such. You got me once, but you'll never get me again because I'm completely and utterly finished with Detroit and it's crooks. read more

Troy's Towing towed my son's car over 2 weeks ago. In the process, after a $400 towing fee he found that they damaged both of his catalytic converters. Several phone call were made by my son and myself speaking with Tracy leaving messages for her supervisor Mikhail to no avail. A week had passed and Makhail was still too busy to return a common courtesy call to at least show concern. My son and I called again to speak to Vanetta who tried to help as much as she could but was unable to get her boss to call. All she could say was that she referred the complaint and all the of the documents & invoice that were given to her regarding the damage from a licensed mechanic to Makhail and that he said he was discussing it with the owner. I don't usually go out of my way to write bad reviews but in this case after thousands of dollars later where we made several attempts to contact and talk to these people to get nothing not even a callback in return is horrible and should not be ignored nor unnoticed. I would imagine this is not the first car that they have damaged so i'm thinking they have some sort of protocol to follow for situations like this. I am very disappointed with level of disregard & disrespect they have shown for other peoples property. This is not over. They think if they ignore you you will go away. We feel the solution to this problem should have been resolved long before now. Since it seems that our concern is being ignored other measures will have to be taken. I hope no one else has to experience their car being damaged by this towing company!! I wish they had a negative star!! read more

I can't believe the way your company is trying to take advantage of the people during a natural catastrophe. You guys towed a bunch of cars that people had to abandon to survive a flood then turn around and charge an absorbent amount of money to retrieve it. Your business morals are terrible. People like you are the real criminals. Families have been devastated, some people have lost their only means of transportation to provide for their families and you guys are taking advantage of it. Instead of helping the community and families in need, you use this flood as a money grab. May God have mercy on your soul. Im going to share this post and spread the word read more

They towed my car illegally. Then when they towed it home the driver dropped it and broke the windshield

The people on the inside are rude and disrespectful i asked them a question about how much a mile because thts wht most tow companies go by and they refused to answer my question and when i had asked to speak to a manager one person told me he was out towing car and someone else told me he wasnt gonna be back in until 4 days from now overall TERRIBLE customer service read more

Parked as a guest in friends apartment building. Seen the jeep getting towed out and called immediately. The lady that answered the phone was super rude and said it would be $340. They had my jeep for 45 minutes. Went to the yard to pick up my vehicle and the lady was even more rude in person and said it was $350 to get our jeep. We had the insurance proof digitally which is legal in Michigan but she wanted our keys to also get the registration. She would not let us see our vehicle or get our documents out of it until we paid $350. Our jeep was damaged from the 45 minutes they had it. Do not use this company! Very rude, untrustworthy, and will damage your vehicle. read more

this company is horrible would give a 0 my sister and her boyfriend got into an accident and they called this towing company they wanted 200$ for just taking me down the road they are way over priced and has horable customer service read more

In my 35 years of life I've dealt with horrendous customer service and I can objectively say this is the worst company I've ever dealt with with the most unprofessional workers ever. We got our car towed and were given the runaround about not having our registration which we were 100 percent sure was in the car. They wouldn't let us search the car for it and brought out a bunch of random documents that didn't include anything useful. We finally got the POLICE involved which I would highly recommend for anyone having issues with these crooks. We got our car back after the police had to tell them they ran our plates and we even had a letter from the Ohio dmv saying we were up to date. We finally get out car back and low and behold our up to date registration is in there. If anyone is down to file a lawsuit against them I have the time and money. Companies like this simply should not exist. And the lady at the counter is one of the worst human beings I've ever had to deal with. There's a glass window to conceal her face because she is an atrocious human being with no redeeming qualities. She even had the nerve to scream and yell at the police when they asked for my car to be released. I will do all in my power to make sure this place is shut down for good. read more

Never use them. They picked my car up after an accident because the wheel alignment was off l. They took it to storage since the collision shop was closed and told me it was going to be delivered the next day. Next day they claimed the car was impounded and needed to be release by police. After i caught them in a lie they then claimed they couldnt find it. After three days finally released my car to the collision shop. The collision shop told me that this is a scam to get more money out of your insurance. This is a common scamthat they have seen out of tow companies. Dont let them take your car to storage if you use your insurance. read more

Came up there she kept over charging my card then I came back with cash still didn't get my Vehicle trust cost me more money

terrible experience. not professional. prices are high. i don't recommend at all. been trying to get my car back for 6 months. the people are rude! read more

COMPLETE RIP OFF!!! my car was stolen and found by DPD theft department.. TROY'S TOWING is requesting that I pay $75 CASH before I can come view my vehicle and or get any personal items out of it.. MIND you, I have FULL COVERAGE oooo I didn't mention, I have to have my registration also which was also in my vehicle prior to being stolen.:( read more

The worst experience I could have had. The driver of the tow truck was the only exception as he was very nice, friendly, and made me feel in good hands after I was in an accident. When I was dropped off at the tow yard, I waited for almost 20 minutes in the lobby for someone to attend to me, and it wasn't until I looked outside and closed the door behind me that someone heard me. The man who came to talk to me was rude and told me he couldn't help me because they were closed, and almost yelled at me for being inside the building "after hours" at 7:30 pm even though the driver instructed me to go inside to get situated. The next day, trying to get my car towed to my dealership, it took 4 phone calls to finally get someone to release my vehicle. The doesn't seem to be any communication between employees and they're all equally as rude. Finally, and 3 days later, I was given an email to forward my information to and got the car released. Don't waste your time with this company. read more

awesome. Very polite and very nice. very helpful and fast! cheap. would use them again!

Always dependable, fast arrival, knowledgeable, very friendly and great price! Strongly recommend!

Don't go here!!! Use any other towing company. All these people want is your money. They don't care if you were in an accident and your car is totaled. All I wanted was to get my amp out of the car and they said I have to pay almost 395$. As a customer service representative myself there customer service wasn't in any way helpful or compassionate. read more

This is the worst possible towing company to work with. They are rude, unfriendly, and will not go out of their way to help anyone. Beware... if your vehicle is ever towed to their lot, or impounded by this company, they will go to extreme measures to ensure that you cannot remove it. Thus allowing their "lot fees" to add up and ultimately cost you more money. I would like to say that my vehicle was impounded after being in a severe roll over accident, not due to some illicit offense or anything. If you find yourself dealing with these individuals, I wish you the best of luck. read more

they took forever to get to me on a clear day outside i was not satisfied with this company