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Tru by Hilton Ankeny

4.4 (5 reviews)
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1 year ago

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6 months ago

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1 year ago

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1 year ago

Very nice but toilet seat has quick release that is dangerous and there was limited hot water for one person to shower in morning.

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2 years ago

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Homewood Suites by Hilton Ankeny - Guest room

Homewood Suites by Hilton Ankeny

(15 reviews)

$$

The hotel structure was fine, staff was friendly enough but nothing was stocked. Not sure if they…read moredon't normally have many rooms full or if they're short staffed but we had to ask TWICE for towels in the pool area, there were no sheets for the pull out couch in the room, the breakfast was mediocre, but some things were never restocked. The hash brown patties seemed to have been there a long time when we got there and were empty from 8:45 on. This place has potential but it felt as though they were unprepared for guests.

I'm a Hilton Honors member and stayed two nights at this hotel for a wedding. I liked the breakfast…read morebar a lot. That made the stay well worth it. The breakfast bar staff was on the ball. However, in comparison to other Hiltons, this place seemed stuck in the 1990's. The room was ok, but while I stayed there the gym and pool were both closed for renovations. This closure was not communicated in advance when I made the reservation, and it really was disappointing. I noticed in the kitchen in the suite that some of the drawers had stuff from previous guests, including rusty utensils, which I found really odd, like I was staying at Grandma's house. When I tried to check out, the computer system was down due to a staffer forgetting the login. This hotel is fine for quick business travel. The hotel has so much potential, but it is dated. I would not stay here on a vacation unless it was half the price.

Courtyard by Marriott Des Moines Ankeny

Courtyard by Marriott Des Moines Ankeny

(16 reviews)

$$

Terrible customer service. I called to check when I could check in and was told my reservation was…read morecancelled (I did not cancel). The clerk who answered relished telling me this. Insanely rude. This happened 6-20-2024. I will never stay here again and will be requesting the group sponsoring the conference I was attending to select a different venue.

I was really excited to stay at this hotel because of the photos I saw online and near the areas…read moreI'll be working however, after staying here for three nights I was very underwhelmed. Check-in staff was extremely rude. The walls are paper thin. The hotel needs some serious cleaning and updates, the carpets have stains throughout and smells like an old Las Vegas hotel - full of smoke smell. The worst of it was ordering from the on site restaurant. I ordered the $15 burger, and after taking three bites, the frozen patty was still cold. I could not eat anymore. The Jacuzzi is also closed for some unknown reason. On site water bubbler was not in service the entire time I was there, so they expect to you to use tapwater for the coffee machines provided in each room. How can you not provide fresh water for your guests? They also don't clean your room daily and blame it on Covid. I travel all over the nation and why in Iowa of all places, do they not clean your room and attribute it to Covid? To top it off, I'm in elite member with a Marriott already staying over 40 nights this year in their properties and am transitioning to Hilton as we speak because I continue to be unimpressed by their properties and lack of decent customer experience.

Tru by Hilton Ankeny - hotels - Updated July 2026

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