I had a last minute change to my reservation due to a death in my family. The front desk was able…read moreto extend my stay and kept me in the same room! This really helped me get through a really tough timeline and a tough experience. Thank you!

The hotel is new but the main door was broken and we had to use the other hotel, Home 2 Suites,…read moreentrance. The location is convenient because it is situated between Des Moines and Ames. There is a small playground by the hotel and the Ankeny public library is also within walking distance. We booked two rooms with king-sized beds for our stay. The rooms are slightly smaller than the other Hilton king-size bedrooms that we have stayed at. But it is enough space for our purposes and it is equipped with a mini refrigerator, desk, and small bench. The mini refrigerator has an upper "freezer" section but it did not serve its purpose and our reusable ice-packs did not freeze up. The complimentary bathroom toiletry is interesting. They are squirt bottles attached to the wall and there are instructions indicating a gentle squeeze would do. But it never seems to work properly. It's either too little or too much. We had to ask for room service to replenish a few items. It seemed like they were short-staffed because we ended up going downstairs to pick up the items. There is complimentary parking and breakfast. Breakfast is served from 6 am to 10 am. We had a variety of the usual eggs, potatoes, sausages, and baked goods. There is also a pancake, waffle, and cereal station. The staff was efficient in keeping up with the demand. We also made use of the indoor pool on both nights around 8 pm. There were other young children in the pool with us but everybody was friendly and it did not feel over-crowded.

The fifth star is probably just because the place in town I originally booked was so awful and this…read morewas such an improvement I was overwhelmed with joy. I found this hotel to be clean, the staff to be incredibly friendly and helpful, the rooms were comfortable, I was able to sleep well and fully throughout the night, the breakfast was decent, and it was conveniently located off the highway and by my job. Plenty of food within a couple miles, plenty of free parking. I literally have no complaints. I'll definitely be staying here again if I'm back in town for this customer. I thoroughly enjoyed my stay, and found the room to be great for the price.

I travel for work, so I stay in a lot of hotel rooms. This time I was in 218. The AC unit was not…read morefunctioning as intended. The room smelled like windex and a panty liner, probably carpet powder, but not a pleasant smell. The shower diverter valve eventually switched to shower after I convinced myself I was doomed to a bath at 0608am. I left in shower mode all week, the shower pressure was fair to poor for shampooing my shoulder length hair. There were food crumbs in the microwave. The TV and bed were fabulous. Breakfast and coffee was hot and delicious. Staff is professional. I would typically recommend this property, I think this was a one off situation.

Direct tv workers were knocking at the door when I was in the room. There are too many rooms to be…read moreknocking at just my door first. They knocked twice after I opened the door stating it was not okay to change the cable box. Then I. Called the front desk asking them why they kept knocking. Not a very great stay at the suite.

It is a really good hotel and everyone is happy with the room and we like it when we come to go to…read moreAmes or Ankeny or Des Moines area. The food was very good today. It's right by the interstate so you can see cars coming.

The hotel structure was fine, staff was friendly enough but nothing was stocked. Not sure if they…read moredon't normally have many rooms full or if they're short staffed but we had to ask TWICE for towels in the pool area, there were no sheets for the pull out couch in the room, the breakfast was mediocre, but some things were never restocked. The hash brown patties seemed to have been there a long time when we got there and were empty from 8:45 on. This place has potential but it felt as though they were unprepared for guests.

I'm a Hilton Honors member and stayed two nights at this hotel for a wedding. I liked the breakfast…read morebar a lot. That made the stay well worth it. The breakfast bar staff was on the ball. However, in comparison to other Hiltons, this place seemed stuck in the 1990's. The room was ok, but while I stayed there the gym and pool were both closed for renovations. This closure was not communicated in advance when I made the reservation, and it really was disappointing. I noticed in the kitchen in the suite that some of the drawers had stuff from previous guests, including rusty utensils, which I found really odd, like I was staying at Grandma's house. When I tried to check out, the computer system was down due to a staffer forgetting the login. This hotel is fine for quick business travel. The hotel has so much potential, but it is dated. I would not stay here on a vacation unless it was half the price.

We arrived to a heavy natural gas smell in the entrance and was told it was the dryers. Other folks…read morefrom our team was told the gas smell was from a fire place. The lights in the main hall were not working making it very dark to get to the elevator. When we arrived to our room it smelled like wet dog and we discovered black mold in the bathroom and the bedroom area.

Fabulous customer service. Housekeeping did an amazing job keeping my room cleaned and stocked…read morewith towels. The reason for the 4 stars instead of 5 is because the pillows are horrible, freezer was dirty and needed defrosted and the soap holder in shower is almost falling off the wall. I love that they offer breakfast daily, I didn't partake but it sure did smell good. I would definitely recommend staying here and will be coming back whenever I visit the area again.

Absolutely the perfect motel! The room was huge & super clean, the bed was very comfy & the…read morebathroom was very big. The morning breakfast was great & the selection was great. Coffee was really good. The staff was great especially Nick.

We checked in late this evening after driving all day with 3 small children. We asked if they could…read morehave our room ready with the cribs so we could get the kids to bed when we arrived. Upon our arrival they greeted us and handed us our key without having to wait and then our room was perfect and had a special treat for us. What a surprise and totally unexpected! Izzy is quite a phenomenal employee and exceeded our expectations! Thanks again Izzy for making a long day on the road end well!

For a Residence Inn, I was actually really impresses with this hotel. It was super clean, recently…read moreredone or remodeled and was in a great location. We stayed here on a trip to Ames so it was close but a good distance away. The staff was really nice and the breakfast offered to all hotel guests had a lot of options. For the weekend we had planned, this was a perfect place to stay.

It was a terrific experience, combining outstanding customer service, superb location, great…read moreamenities, and a fabulous room. Located in the epicenter of Ankeny's District, the Residence Inn is a short walk from restaurants, shops, a theatre, a library, walking trails, and the city's entertainment hub. There is enough parking to handle an entire hotel, and it's free. We loved the room, as it had a full kitchen, plentiful workspace, a modern bathroom, and an excellent sleeping portion. Two employees stood out - Amani and Kurt!

Terrible customer service. I called to check when I could check in and was told my reservation was…read morecancelled (I did not cancel). The clerk who answered relished telling me this. Insanely rude. This happened 6-20-2024. I will never stay here again and will be requesting the group sponsoring the conference I was attending to select a different venue.

I was really excited to stay at this hotel because of the photos I saw online and near the areas…read moreI'll be working however, after staying here for three nights I was very underwhelmed. Check-in staff was extremely rude. The walls are paper thin. The hotel needs some serious cleaning and updates, the carpets have stains throughout and smells like an old Las Vegas hotel - full of smoke smell. The worst of it was ordering from the on site restaurant. I ordered the $15 burger, and after taking three bites, the frozen patty was still cold. I could not eat anymore. The Jacuzzi is also closed for some unknown reason. On site water bubbler was not in service the entire time I was there, so they expect to you to use tapwater for the coffee machines provided in each room. How can you not provide fresh water for your guests? They also don't clean your room daily and blame it on Covid. I travel all over the nation and why in Iowa of all places, do they not clean your room and attribute it to Covid? To top it off, I'm in elite member with a Marriott already staying over 40 nights this year in their properties and am transitioning to Hilton as we speak because I continue to be unimpressed by their properties and lack of decent customer experience.

Beautiful property. Everything was so clean and fresh! Room was massive, bright, and sparkling…read moreclean! Pool was very nice. Breakfast was ok. Sitting areas outside to enjoy as well. Location is close to anything you might need, as well as dining and shopping options within walking distance.

If you offered a 0 rating you would get it. We made 2 sets of reservations through the hotel. We…read morewere transferred to a reservations line, but not informed it is a third party. They have already billed our card the full amount and we have 4 weeks until our trip. Beware don't use Holiday Inn Express!