This was my second stay. First was about four years ago and it was lovely! Large, full rooms with…read morefull kitchens, friendly and helpful staff. Things have changed, my friends. First, I want to be clear that the person at the front desk was very friendly. He had our cards ready to go at check in. I'm wondering however, if our first stay four years ago was the last time the place was cleaned. Cockroaches in the bathroom, blood stain on the bed (yuck!!) guess your stains and gunk everywhere else. People fighting loudly next door, maybe long term tenants. Possibly under new management? Regardless. Stay ANYWHERE else at this point. Even if its sleeping in your car. Sad to say this place is filthy.

Booked this hotel room while in town for graduation. Big mistake. Checked in, saw the state of our…read more2 queen bed room, reported our concerns to the gentleman working the front desk who was only able to offer us a 1 bedroom with a pull-out sofa, and immediately asked to be checked out and refunded for the room. The walls were scuffed, dishes left in dishwasher, stains on couch and chair, poor job vacuuming, and there was mold in the bathroom in addition to water on the floor from some leak. Additionally, the supposedly secure entrance on the side of the building was unlocked. See for yourself.

Hotel is quiet and clean. It's about 15-20 minutes from the airport with a courtesy van that is in…read morethe heart of the city. There is a bar/restaurant in the hotel that has some great wings.

I've been here at the Des Moines downtown Hilton hotel and am appalled at how terrible of a job…read moretheir housekeeping did on our room after our first day. They did a terrible job with our beds- it looks like a kid did it or whoever did it just did a rush job and it's obvious they didn't try at all. The bathroom clearly wasn't touched at all. The sink still had a used hand towel and the surface wasn't wiped down, the trash wasn't changed, and all they did was swap out the floor bath towel. Our toilet still had marks from usage and they didn't clean it. Then the trash can in the living area was also not changed even though it was full, and our coffee supplies were not restocked. I tried to use the phones in the room to call room service and they didn't even work. So I had to call the front desk with my cell, and I was pissed- still am. Whoever did the housekeeping job for our room was awful. I'm not that harsh or picky with hotels but for Hilton, I expected much better service. We are Honors members as well. This is highly disappointing. The front desk sent an employee to restock our coffee bar and give us new towels, she didn't even apologize to me once. She asked me what trash needed to be changed, and then she put the bathroom trash can onto the bathroom sink to change it... and didn't wipe the sink down after. Then she left. Said nothing else, didn't ask if we needed anything. Made zero comments about anything. I wouldn't recommend staying here if their housekeeping service says anything about this specific Hilton. I barely complain about hotel service and am usually pretty understanding having worked in customer service myself, but this was absolutely not okay. They also promised us a room on the 8th floor and then changed us to the 4th floor hours into our check in day, and whoever was above our room was moving around/talking super loudly from 12am-6am, with spouts of coughing and puking. Not a huge deal for the noise since you can't control people, but now I'm pissed about housekeeping and want to rant about more. The plugs are also loose by the bedside tables/lamps, so your phone may not charge without you realizing until later. Overall- the housekeeping job, their service, as well as the attitude of the employee that came to the room after I complained to the front desk makes me wonder just how clean the hotel room really is. It's unprofessional and SO lazy. I do not recommend Hilton Des Moines Downtown. Edit: Next day after- I asked the front desk for the GM's card and talked to the front desk again about the housekeeping from yesterday. They apologized and I showed pictures and told them how the phones were also not working. Just got back to our room after having been gone all day, and when we left, they had people cleaning rooms in our hall at like 11am. It is 5pm now and they still haven't cleaned our room today. My brother saw one of the cleaners and he was just sitting in one of the other rooms on his phone not doing anything. I hate this hotel. Terrible service, unprofessional, and extremely lazy workers. I highly recommend going elsewhere like the Marriott. I expected much better from Hilton, especially being an Honors member. The walls are also very thin. Website: https://www.hilton.com/en/hotels/dsmdihh-hilton-des-moines-downtown/?SEO_id=GMB-AMER-HH-DSMDIHH&y_source=1_OTA1MDc4My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

My go to place when In travel to Ames for work!…read more Super friendly staff. Highly recommend getting the Marriot Bonvoy rewards if you will be coming more than once. With the app, and Gold status, I often get upgraded to a nicer room and late checkout. Which is always appreciated! Great free breakfast daily! Always very clean! I love the kitchens and kitchenettes - Super great if you are staying for multiple consecutive nights.

Gayle and I stayed her for 2 nights a few weeks ago. I had booked a 2BR (and bath) unit, as Gayle,…read moremy Son, and I would be staying here. Unfortunately, David's travel arrangements were compromised, and he was unable to make the trip. I've already booked a make-up trip in December, primarily to see his 96 year-old grandfather. Although you couldn't do cartwheels in this suite, it was very roomy and comfortable. And with 2 bathrooms, Gayle and I each picked one. The spare bedroom became a place to store or suitcases (and repack). We slept well in our bedroom and spend a lot of time in the living room, largely catching up on all of our volunteer work back home. There's also a nice small kitchen, which makes this and other suites a good choice for extended or larger family stays. Front desk staff were very engaged and keen to make sure we had a nice stay. The "free hot breakfast" was relatively standard, but tasty. I especially appreciated that coffee was available in the Lobby at all hours and that the breakfast food was out earlier than the stated time. This hotel is relatively new and has worn its age very well so far. Parking was free and plentiful and there was easy access to US 30. Having also stayed at the Fairfield Inn sister hotel, I would probably choose this TownePlace depending on the price comparisons at the time.

From the moment you walk in, you're greeted with a smiling front desk associate. For us the front…read moredesk associate name is Alison and she is absolutely amazing, she explained everything from our check-in process to the 530 kickback along with breakfast in the morning. The 530 kickback is more than just appetizers, it is a whole meal! And the food is delicious. Breakfast is great, and the waffles are amazing. I do wish the pop machine is open throughout the day also but that is just my opinion. The pool was a bit chilly but for kids that doesn't mean anything ha ha I will be here again in two weeks and I'm looking forward to it!

This is a great Drury Inn to check out. I recently stayed over here while I was in the Des Moines…read morearea since I was camping out here for the night. Checking in was really easy and a staff here was friendly throughout my visit. What the best thing about the story and is the amenities around you with tons of stores and walking distance. You even got a Trader Joe's right up the Street. Dinner time always has some pretty good options. Depending on when you show up this dining area can be overwhelmingly packed and it could be hard to find seating. The pool is a great amenity that is at every other Drury Inn I've been to as well. It's also right off the highway as well for quick local access for everyone.

For a Residence Inn, I was actually really impresses with this hotel. It was super clean, recently…read moreredone or remodeled and was in a great location. We stayed here on a trip to Ames so it was close but a good distance away. The staff was really nice and the breakfast offered to all hotel guests had a lot of options. For the weekend we had planned, this was a perfect place to stay.

It was a terrific experience, combining outstanding customer service, superb location, great…read moreamenities, and a fabulous room. Located in the epicenter of Ankeny's District, the Residence Inn is a short walk from restaurants, shops, a theatre, a library, walking trails, and the city's entertainment hub. There is enough parking to handle an entire hotel, and it's free. We loved the room, as it had a full kitchen, plentiful workspace, a modern bathroom, and an excellent sleeping portion. Two employees stood out - Amani and Kurt!

RHINO The front…read morestaff and manager were so nice and helpful! The decor of the hotel and bar was so cool and the complimentary breakfast was a nice added touch. The rooms were very spacious and were very comfy. Would definitely come back when in town!

If ever in Des Moines, this is a fantastic place to stay if you love architecture. Every corner of…read morethis hotel has something fascinating that draws your eye to this impeccable hotel. The room and bed were very comfortable and this was the best sleep I had in all of the hotels that I stayed at in Iowa, including the Hyatt. In the evening we sat in the fantastic attached bar with such a fantastic vibe that transported me back into feeling like I was in London. A truly remarkable hotel.

We booked this hotel on-line and I was beyond pleased with our room and the hotel. I called to get…read morea room by end of hallway due to TKR surgery and service dog to go out. They made sure we had just what I needed. The room was exceptionally clean (and I was Head Housekeeper @ HIE so I like things clean and very maintained. The condition of hotel is great and very clean. Breakfast was delicious and we had a variety of things from waffles to hot food to cereal, fruit, etc. The pool was heated, which made for relaxing swims and the hot tub was nice and hot, like a hot tub should be. Trust me, we've stayed at so many that they're barely luke warm and it's not worth it. They take pride in the upkeep, cleanliness and care of the pool area as well as the hotel itself. We wanted to stay an extra night and the owner personally booked it and gave us a wonderful deal, and he even let me grab a bowl of cereal to take my meds with. The hotel is in a wonderful location with Hy-vee, Fareway, Dollar General, Walmart, Mc.D's, and other food places close by as well as gas stations. Lastly, I'd like to add that I was very happy with the safety of the hotel. Being in a safe place knowing that I don't have to worry about my vehicle or taking my dog out at night is one of my highest priorities. So, if you find yourself needing a place around the Des Moines area, go the little extra and stay in Grimes @ the Red Lion. You won't be disappointed!

Great Place! Good help and really safe area to stay. The…read morearea has plenty of places to eat and its a very good place.

I do reviews to help the traveler what to expect. Continuing on our road trip: this hotel is dog…read morefriendly, clean, assessable by a quick walk to Steak 'n Shake Mac Donald's. In nice walking area to stretch. The only issues were keys not working and had to return to the desk three times! Other guests too as I observed. Very slow check out if you want a receipt. One last suggestion breakfast fair : must add bacon as side. The leading hotel on this trip remains: the comfort inn Richfield Utah along highway 70.

The staff was incredibly vague and I got different stories from different people regarding the…read morecancellation of just one of the two rooms of my reservation. I was adamant that I still need the one room, as they are otherwise sold out. "Of course, of course." I got the guy's name, he said he worked the day of my arrival, and not to worry, I still had the one room. We arrived hot and sweaty from competing in a horse show in 95* weather! No room. The guy''s not there, they desk clerk tries to call him on the phone. Three times, we wait...and wait. Can't find him. Can't look up a reservation he would have made on the date we supposedly handled all this. Really? They were no help at all. When trying to clear this up once I reached home, that guy wasn't available two different times, the manager will be in tomorrow morning. I called today. No, she's out for a few days....Now they're saying he did make a reservation but I canceled it! WHAT?? Flat out lie! We had to sleep in my horse trailer for pete's sake! I got a whole bunch of lies-I called Choice (?) and canceled it, (untrue) their records show I did that? Via email? They never had my email....one lie after another!! DO NOT STAY HERE