I typically stay in Marriotts, but use Hilton as a backup and recently when staying with coworkers in the area we chose this location. This hotel is basically exactly like an Aloft, but brighter and slightly nicer. Checking in was very quick and easy. My room looked decent, bed was comfy, I liked that the curtains had a sheer and a blocking curtain, where the Aloft only have the blocking curtain, but no sheer to let light in. There was plenty of lighting in the room too. They had Pluto TV, which I love watching when in hotels. The only issues were with the bathroom amenities... The bath towel was about 2/3 the size of a normal bath towel and they didn't have any bar soap, which I prefer for using in the shower. Their shower soap/gel was OK, but didn't smell very good and was cloudy and cloudiness in soap grosses me out in hotels - you don't know if it's contaminated. Overall - It was a decent stay... I'll be back. read more

Tru by Hilton Ashburn Proves "Select Service" Can Outshine Full-Service Luxury I spent this past weekend staying at two different Hilton properties while hitting Diamond Status, and the Tru by Hilton Ashburn absolutely stole the show. While some full-scale Hiltons (like the Christiana) have shifted toward constant "nickel and diming" and hidden fees, this Tru property remains a masterclass in hospitality. From the moment we arrived, the service was seamless. A huge thank you to the General Manager, Front Office Manager, and the entire front desk team--the culture of excellence here is obvious. Unlike other properties where you feel like a transaction, the staff here treated us with genuine warmth. We were even surprised with a thoughtful basket of goodies, a gesture that many "premium" hotels have abandoned. Why this property wins: Zero Nickel and Diming: No hidden parking fees or petty charges for arriving slightly early. They actually value your loyalty. Top-Tier Staff: Every interaction with the FOM and front desk was professional and welcoming. Prime Location: Perfectly situated and incredibly convenient. Consistency: Regardless of your status, they treat every guest with respect and high-level service. If you're choosing between a "full-scale" Hilton and this Tru, choose the Tru. The leadership here has created a service-first environment that puts legacy hotels to shame. We will be back! read more

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I came across Tru on my weekly trips to VA for work. After staying at several hotels in the area (all Hilton since I am a member) I landed on Tru. Their breakfast is really good for a hotel (fluffy scrambled eggs, crispy bacon, toast, bagels, muffins, cereal (even Lucky Charms) and a host of other good items. Their workout facility is awesome a good mix of cardio and free weights. They have a pool table that some of the patrons seem to enjoy playing on at night. I travel frequently and they've always ensured I have a great stay. If you are looking for a cost efficient hotel with great amenities and awesome restaurants and entertainment within walking distance at One Loudoun, you can't go wrong! read more

Clean hotel with friendly check in staff. Nice king size room with kitchenette. Continental breakfast was full and laid out well. But the butter was in the fridge read more

Tru by Hilton Ashburn One Loudoun - Breakfast - Hotels Near Me - Ashburn, Virginia

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SO and I stayed overnight since my company was hosting an event at Loudoun One. Check-in was a breeze, lobby was clean and bright, attendant was nice and engaging. Elevator ride up to the 5th floor was smooth. Upon entering our room we both just stared....where's the rest of the room? This is definitely the smallest room we've ever stayed in, but it's clean. The reviews that speak to the sparseness and dorm vibe are accurate. No amenities. The room is good for an overnight stay, IMHO, that's it. No hot water in the sink and shower, just warm, sigh. Walls are paper thin. They really deserve three*s but gave them four *s because front desk was extremely nice, room was clean, just not our norm and the SO really liked the hand soap and lotion. read more

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Easy parking and very clean and well organized fast Wi-Fi and able to walk around One Loudon was very nice. Toilet didn't refill properly so one star off. Card to go into gym didn't work. read more

We stayed here for over 2 weeks and had a wonderful experience. The staff--Hugo, Mason, Joshua, Jesus, Jeneva, and others--were amazing, professional, friendly, and made us feel welcome throughout our stay. The hotel itself is exceptionally clean, with a pleasant atmosphere and fresh scent. The mattress isn't as comfortable and a microwave would be nice. We used the microwave in the lobby. The internet was strong and reliable, and breakfast was served daily. Potatoes would have been nice. Coffee, tea, and hot chocolate were available throughout the day, which was a nice touch. The amenities were very nice, with plenty of space and a small convenience store on-site. The washer and dryer were a bonus. During our stay, several wedding parties were also guests at the hotel. They held informal after-parties in various parts of the lobby and outdoor seating areas, which the space accommodated well. I never heard anything from my room. A bulletin board in the lobby was regularly updated with local events, which we found helpful. The hotel was well-lit, had plenty of parking, and remained quiet--great for relaxing or getting work done. Housekeeping and maintenance staff were attentive and helpful when needed. The location is also excellent, with a strip of shops conveniently located right across the street. We would definitely stay here again and recommend to others. They are pet friendly and we greatly appreciated it!! read more

West of Dulles in a town center. Flight cancelled and ended up here about 10 miles from the airport. Staff was friendly, empathetic and got me a room! Pool table is open for use. Local wine sold (Well Hung Vineyards). Room with confidence enhancing shampoo. Breakfast included. read more

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Absolutely terrible GM.. They fraudulently charged my credit card without my authorization.. The General Manager was arrogant and claimed he didn't have a boss!! Hey Buddy- Everyone has a boss.. read more

Stay here if you like bed bugs with your complimentary breakfast! I meant to write this review a few months ago, but with all the back-and-forth, I completely forgot. Or, maybe I just blacked out & wished it never happened. Long story short - I stayed here Sept 29th to Oct 1st. My sister was getting married at the Birkby House in Leesburg, VA, about 10min away. This hotel seemed perfect because of the location so they booked a block of rooms for the wedding. Everything was fine during the stay but once I checked out and started my long drive back to my home, I noticed a rash on my neck. I assumed it was from a new necklace I had worn & thought it was allergies especially since I have very sensitive skin. A few hours later, the bumps were more developed and stretched down my neck, to my chest, in a line. After lots of research and seeing a physician at my job, they confirmed it was bed bugs and told me I needed to wash everything I was in contact with while at the hotel and once I got home. I called the hotel and they were unhelpful, as expected. I expected way more from a Hilton brand hotel, but the manager never returned any of my calls. They put someone in the room even when I called the following day to let them know they had bed bugs. To make things even worse, another person in the bridal party had the same thing happen to her. She had bites up and down her thigh and couldn't get in touch with anyone at the hotel. After weeks of going back and forth, I gave up and promised myself I will never stay at another Hilton property. They provide terrible customer service and don't train their management staff to resolve issues. Bed bugs are already hard to spot with the naked eye, but apparently if the cleaning staff doesn't see them, they don't exist. read more

Tru by Hilton Ashburn One Loudoun - bed bug bites - Hotels Near Me - Ashburn, Virginia

It's alright. Nothing special. I've become a bit of a hotel snob over my corporate years. I now only travel for adventure / pleasure / quick getaways. This one of those budget-ey minimalist brands that substitutes luxury for quirk. It the new trend of hard flooring (instead of carpeting), garish room accents and colors, and drawer-less / closet- less storage. No carpets means significantly more noise pollution from adjoining rooms. I can deal will hooks instead of closets and shelf instead of drawers. It not an attractive look once you've unpacked and spread out, but as long as you don't have guests stop by, the disheveled chaos of your room is manageable. Room is clean, hotel has unremarkable amenities. I would place this brand slightly below Marriott's ALOFT brand. Aloft is a better overall experience (and is less expensive). Also, found this very strange bathroom amenity. Reminds you of being in Asia and seeing gibberish English on advertisement / shirts and what not. I honestly thought this brought the overall score down. Just feels "cheap" - see photo. Probably would not return since there are several other area hotels that offer significantly more "coolness" for less rate. ONLY advantage is that it's close to One Loudoun eating / shopping. Easy to stumble home after a night of debauchery. read more

Tru by Hilton Ashburn One Loudoun - Gibberish on soap dispensers. Cheapo look and feel. - Hotels Near Me - Ashburn, Virginia

Room was perfectly clean, beds were comfortable, staff was friendly, shower was excellent, soap and lotion dispensers were convenient and smelled great, temp was easy to control. I loved the simplicity, and the small desk on wheels make the perfect spot for a cpap machine. 24/7 coffee too? Yes please! read more

This is a new hotel in the rapidly growing Ashburn area. New features, colorful decor, friendly staff, good place to lay your head. I didn't give 5 stars for two reasons: 1. the rooms are small, and there was no closet or cabinet to place clothes, just a shelf over the refrigerator and a bar to hang items. 2. The breakfast was subpar. I know it's a hotel, but a straight continental breakfast may have been better. Again, those are my reasons for the rating. HOWEVER, I would stay here again because of the service I received and the cleanliness of the room. I definitely recommend. read more

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I don't understand the low reviews left by others. We had a missed flight and were put up here by the airline. I had been wanting to check this boutique hotel out, just not under the circumstances. With that said, the staff were welcoming and the free brekkie was good (except for the guest who was in the food line and eating barefoot, kinda gross). Love the modern decor of the lobby and rooms. Bed was super comfy. Bathroom is equipped with one of my fave product lines, Not Radio Soap. All-in-all it was a great experience. read more

I arrived at 10:30 pm on Friday March 8th and had previously checked in on the Hilton app. My assigned room was 204, upon arriving at the front desk I was informed by Ron that my room was 220. I let him know the app has me checked in for 204. At that time he called 204 to confirm that there was a guest in there, which there was, and then called 220 and received no answer. He escorted us up to 220 and upon opening the door we found that there was another guest in the room, who rightfully so was upset being walked in on a little after 11pm. From my stand point, mine and my son's safety was compromised had I directly proceeded to the room assigned in the app and my key worked on 204, I could have potentially been attacked as well as walking in on the guest in 220. We now trekked back down stairs for Ron to call Erik the hotel manager. He called 220 and got the guests name, only to write it down wrong. Checks the system, finds no guest with that name, calls Erik back. Then Erik requested to be transferred to 220 to request this guest to come down, mind you there's training opportunities for Ron and Jon because it took them 5 minutes to figure out how to transfer a call. Ron is asking Jon and he's just trying random buttons on the phone. The guest then comes down very upset, rightfully so, but also happens to be one of my son's teammates parents, who then shouts at me when I try to calmly explain what Ron can't. He calms and then proceeded to go back to his room. Ron still trying to figure out the guest name writing it down again wrong, needed help, so I had to spell out this man's name. He checks the system to find out his room is also not correct. But the guest in 220 had not stopped at the desk at check in cause, he as well, went right to his room designated on the app. All the while Ron is mumbling that he doesn't know what to do and that your hotel is sold out for the night. Ron then tells me to wait in the lobby until he sorts this out. Thankfully a solution was found but I didn't get to a room until almost 12:30 am. I was stressed trying to call other hotels in case we had to pack up and head somewhere else. My son and I were tired, we had just traveled 4 hours and had to be at the soccer fields for 7am. We just wanted to get to the hotel, check in and get some rest before the morning. That unfortunately did not happen. I was told that the manager was going to speak to call me the next day and that did not happen. I spoke to an assistant manager the next afternoon after returning to the check in desk, who offered to comp one nights stay and said that the best she can offer me. She honestly didn't even seem apologetic but just this was all I can do. I know for a fact the manager promptly responded to emails from the guest in 220 and offered him 20,000 points in addition to one night stay refunded. I spent two hours in a lobby, in addition to going to a room with guests already situated which could have been potentially much more detrimental. It is now Wednesday and the manager has refused to answer my email, I called the hotel and was able to speak to him. He is refusing to offer a full refund for my stay for the inconvenience and is also refusing at the bare minimum to offer the same 20,000 points to that he offered to the guest I walked in on, stating that he was already asleep in his room and his safety was compromised more than mine and my sons. Erik's customer service skills are subpar, he callous and arrogant, definitely lacks compassion. Save yourself the headache and book elsewhere. read more

Tru by Hilton Ashburn One Loudoun - Hotels Near Me - Ashburn, Virginia

First of all, this hotel does not have enough people around. I think I saw one person around. Second, this hotel caters to sports teams so if you are here over the weekend, watch out. The location is great, it is a shame there is not enough staff or better managed. read more

I am well traveled, and stay exclusively with Hilton Hotel brands when available. This was our first experience with Tru and I have to ask who came up with this concept? Firstly we booked with the app and for some reason they don't guarantee you anything but a room, no options to select room type or feature, or descriptions to let you know what the rooms have to offer. The room we were given was to accommodate the handicapped, (probably because that's all they had) the room has absolutely no creature comfort items. The closet is a sliver, you hang clothes on the outside and inside, and somehow must also find a place for your shoes. Then there are coat hooks (like rows of them) to hang other things, not sure I'll need to hang six jackets.... It comes with the tiniest refrigerator, so don't bring home leftovers if you're on an extended stay, there's no where to put them and the room has no microwave. To reiterate, there is no functional furniture. There's a bench under the TV (not exactly useable if you're over two foot tall), a tiny table to hold the tiny refrigerator, a single tiny table/nightstand, and a college dorm style desk. There is no place for luggage, no rack or caddy, so mine now sits on the floor. Literally there is the bed and one singular chair. I do have two positive notes; 1. the soaps are amazing here, 2. the amount of food and drink to purchase at front desk is more than generous. This is set up really like a college dorm and not suitable for long term stay. Disappointing because it's not cheap either. We will absolutely never book with a Tru again. Final note, don't expect hot coffee or water for tea unless it's first thing in the morning for breakfast, the staff does not change out the urns on regular intervals, Sorry Hilton Tru is truly a disappointment..... ***adding to this post having complained to management and Hilton Corp. We were told the property manager would review the case and see if we could be transferred to another Hilton brand hotel, We were told we'd be contacted within 48 hours... no such luck. Meanwhile we now have upstairs neighbors being extremely loud. On duty night front desk has been called twice and said she would take care of the situation. This made the situation worse and noises got louder, so much so we could hear our neighbor next to us call as well... yes that's right we could hear the conversation between walls along with a very loud game playing from another direction. I CANNOT BE ANYMORE CLEAR: this place is awful!!!! Do not expect sleep while staying here either!*** read more

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You have to be young at heart and open-minded to enjoy the Tru chain. It also helps if you don't have obesity issues. Small rooms, no microwave, no closet, and you can move around every piece of furniture in the small room, including the work desk. Nothing is fixed down to the floor. I had to smile when I read all the negative reviews. If you're over 40 (and old-fashioned) and a business traveler, you won't love this chain (targeting Millennials who're traveling for fun). I was bored with the status quo - couch, closet, microwave, kitchen, and suite - same old, same old. This was a nice change from the monotony of most Hilton chains - anything that's not what I'm used to is fine by me... I like change and a lot of it. If you don't enjoy something new and different, if you want things just the way you know it, and you can't fit into small spaces, then don't come here and complain because you were expecting the "same old" hotel chain. If you expect hotels to provide a traditional hearty breakfast, then don't come here. If lots of fresh fruit appeals to you, then you should definitely come here. Adding to the review: they have aromatherapy body lotion, hand soap, body wash, shampoo, and conditioner from the California based "Not Soap Radio" brand. Joy-inducing lemon and sugar body wash, hand soap, and lotion. They also have teas from Stash based in Portland, Oregon. Love all the West Coast products!! read more

This is one of my first experiences at an HH Honors boutique hotel that welcomes you with a note. Due to that one small gesture, I will stay at this property anytime I'm in the area, and will lonely try others. It's the simple things. Thanks for the appreciation, Ashburn One Loudoun. read more

Tru by Hilton Ashburn One Loudoun - Handwritten Thank You note - Hotels Near Me - Ashburn, Virginia

First time writing a review for a hotel because the experience was that bad and I've stayed in a lot of different Hilton brand hotels, never had any major issues. We reserved a king bed room but was given a two double bed room. When we asked if there were any king bed rooms available, the front desk representative was less than helpful and seemed like she'd rather be anywhere else (fair enough). So we just didn't bother anymore and stayed in the double bed room for the next 3 nights. The entire time we were there (3 nights), our room wasn't turned once. There was a mixup on our end on the last night as someone else had helped us book the hotel so we weren't aware that we were suppose to check out the day before, again that's on us we should've doublechecked. However, no one bothered to call or text us to check with us or just give us a heads up, they just deactivated our cards and left our stuff in there and charged our credit card for the incidentals and everything for the day. When we got back to the hotel that evening, obviously couldn't get in. So we went down to the front desk to figure it out, the rep was like "oh did you guys know you were suppose to check out today?" Well obviously not if all of our stuff was still in the room, there clearly is a mixup somewhere but again, no one contacted us in any way, what was the point of getting all of our information when we checked in then. So we had to get our room back for the night. Checked my account, there were 4 or 5 different charges when we checked out the next day, wasn't offered a line item receipt. Everything (including the little things) added up to a really bad experience, and the icing on the cake is that everyone else was offered a welcome goodie bag, not us though. So take that what you will, the location is really nice with all sorts of shopping and restaurants but maybe stay somewhere else nearby. read more

Poor staffing and lack of considerations for members that got diverted due to weather. Treated less than from others.

Location, location, location! My husband and I recently stayed here for a night after celebrating a friend's birthday at One Loudoun. I love that One Loudoun finally has a hotel because with it being walking distance to so many bars and restaurants, it is good for a night out. We are Diamond Hilton Members but this was our first Tru stay. it is bright and fun and I can see the appeal for young adult travelers. We did really like the USB and power ports everywhere. And it was nice that they have refillable water stations. They also have dry erase boards with a bunch of local activities and businesses listed which is a nice touch for out-of-towners. We probably could not stay here long with a family though as although the room was fine for just the two of us, if we tried to add kids or luggage, it would have been tight. The soap dispensers on the wall in the bathroom and in the shower were a nice touch, and better, in my opinion than the tiny useless Neutrogena bottles that most of the Hilton brand hotels have. I was never able to get my Hilton appt to connect to the "Room Controls" function, which is a bummer because I was really intrigued by that option. I was even connected to the hotel WiFi when I tried. Also, breakfast the next morning was underwhelming. We usually always try to take advantage of the free breakfast at Hilton hotels, and this time was no exception. But there was almost nothing left when we got there at 8:45am on a Sunday morning. Pancake maker wasn't working, bagels and sausage were empty, milk was empty, sausage was gone, eggs were half full, oatmeal (what was left) was runny. It looks like she was restocking as we decided to give up and leave, and I get staffing issues, but it seems strange that it was allowed to get THAT bad. I wanted to give this hotel 4-stars because the potential is there. I definitely recommend it if you need a place to crash after a night out in One Loudoun. But not for families. And as for breakfast, guess you have to get there at 7:00am. read more

I travel extensively and stay at Hilton whenever I travel. 4 days of cold showers. Loud parties with NOTHING being done by hotel staff even after multiple requests. Managers ignore addressing with customer. Go somewhere else. read more

Too much money for too little rooms, too little breakfast and no other real amenities. Decor is obviously new and extremely modern in its bold colors but will ultimately look exactly the opposite of modern. Service at the front desk was a young girl who mumbled, didn't give any directions as to where our room was or how to get to the elevator...was generally less than helpful and particularly to be the first face of a brand new hotel with a very expensive nightly rate. read more

Stay away, and don't waste your money. Being a loyal Hilton Honors member for more than two decades, I must say that I am extremely disappointed in the Tru brand of the Hilton portfolio. This was my first and probably last stay at Tru, the hotel design itself is not only impractical, but embarrassingly overpriced for what is offered in a modern day accommodation. There is a lack of general room amenities, no microwave, coffee pot, clothing storage, furniture, etc. The building itself was constructed poorly, little to no insulation used, as you can easily hear every car outside, conversation, or intimate encounter you neighbors experience, and if your upstairs neighbor walks around it sounds like they're stomping around atop your head. Once you're checked in they have you locked and if you choose to change hotels, you'll have to pay for the full stay. There's simply no incentive for management to guarantee your satisfaction because they'll get your money regardless. read more