Great staff especially Sulma, wonderful stay. We were there for a week and the staff and rooms were…read moregreat. Breakfast was also wonderful!!

I really don't know why I didn't stay here last year, when I was in this exact same area for the…read moreexat same trip. With taxes and fees included, each member of my party wound up paying roughly $220 per night. And when we made the booking, the price here was basically on par with the other hotel I was at previously, which is almost in the exact same location, but the Herndon-Reston Hampton Inn is orders of magnitude better, and I think I have found my go-to spot whenever work sends me back to this neck of the woods. There is nothing niche, or overtly different at this place you won't find in other sorts of hotels. It is very run of the mill in terms of what types of rooms you find, and I found the accomodations to be in fantastic shape, very clean and tidy, so definitely have to tip my hat to the hard working cleaning staff. The beds are comfy, and whatever water heater system they have here is outstanding, since it was basically instant even on upper floors. Plus the internet strength here is pretty good. And I generally really like their decor and aesthetics in this building. The ammenities, too, are ones you see across the board, but they just seem to be much more accessible and well organized. There is a gym and indoor pool, open well into the evening. The guest laundry room is incredibly useful for those of us staying beyond just a couple nights. There is a conference room available, and business center to cater to any printing or computer needs. And the in-house, self-checkout store has pretty much everything you need; snacks, drinks, grown-up-beverages, toiletries, laundry soap, first aid, etc. And in the morning, the complimentary breakfast is a very nice way to start the day. The couple things I found which really sets this place above others I've visited are the customer service and the location. The folks at the front counter were friendly and helpful in the extreme, especially Aidan, who was manning the desk in the evening. The area this hotel is located in I also count as a plus. While certainly not a scenic part of town, you have access to a very nice walking trail just outside the property. And there is also a complex of buildings across the street, a 5-10 minute walk, filled with fantastic little restaurants and an outstanding brewery. And it is a very quick and easy drive to get to the Dulles Airport, or onto the freeway. All in all, this place certainly has left a good impression. Any possible complaints I may have are just nitpicks. Though I would advise potential guests to be careful these days with all the construction going on around the premises, as it makes driving, parking, and walking on the sidewalks a bit difficult. But other than that, I'm giving this Hampton Inn the best review I can. Looking forward to my next stay.

The hotel was perfectly located and served our needs. I wanted to make a special note thanking…read moreRicardo for his amazing assistance during our stay. I had the misfortune of breaking my ankle while in VA. I was struggling horribly with the crutches provided at the hospital. I'm 63 so crutches are no easy task. Ricardo noticed me struggling and appeared out of nowhere with a wheelchair! My entire visit to VA was to allow me to attend my son's graduation. Without Ricardo this simply would not have happened. Thank you Ricardo for being such an amazing and caring person. Fairfield is so lucky to have you!! We will always remember your kindness.

Basic hotel, with a grocery store and restaurants within walking distance. Took me awhile to…read morefigure out that although the thermostat is operating, it doesn't control the HVAC unit near the window, you actually have manually change the temp on the unit. TV channel lineup is very limited, 9 channels or so plus showtime. Bathroom sink is outside bathroom, next to room door, which gives it a cheap motel feel. Complimentary breakfast is good.

Pretty solid hotel stay. Rooms were clean and modern. In-house staff was friendly and helped guide…read moreus through the busy lobby area. Gym was probably the best hotel gym ive ever seen. Good on ya! Pool was nice, have dedicated staff in the area to assist with customers. The balcony off the pool area was great for a little afternoon sun

I did not stay here as a guest but last night attended a large, catered event (A gala) and felt…read morecompelled to write about the lamentable food services here. Overall the hotel is beautifully decorated and impeccably clean. The support and service staff were friendly and welcoming; but, having attended such events before, I felt this business was woefully underprepared for the amount of guests in attendance. The area was cramped and crowded, full of people during cocktail hour so perhaps it was not the ideal venue for such an event. The rooms and hallways in which we were installed were very loud. The Hors d'oeuvres were elegantly arranged on small tables, but did not have much in the way of variety - sliced vegetables, hummus and babaganoush. For the open bar, options were limited. But what was REALLY terrible, was the food and service in the ballroom. I'm a vegetarian, and the plated option was a SINGLE roasted carrot on a bed of what was what I assume was hummus liberally doused with liquid smoke, 2-3 sliced brussels sprouts with the stems still on, and 3 cubes of baked sweet potato. It was hardly edible and would have served better as a side plate (versus a plated dinner) - not to mention the absolute lack of protein in the meal. Typically pasta dishes are served at events like this, which would have sufficed. Additionally, wine bottles were placed upon each table, but we sat in the ballroom for 2+ hours and never had our water glasses refilled. All in all, I would not recommend this venue for a large event as they seem ill prepared to adequately host large parties, and offer lamentable food options that are likely not worth the price. I can only imagine what the organization paid.

Stayed here a couple of years ago in the early fall and had a really good experience. The…read moretwo-bedroom suites are usually the way to go. I love a Hyatt House, generally, but I'm often impressed by some of the ones that sit in the middle of what seems like nowhere. This location is actually pretty legit. It's within five minutes of a number of dining spots in the area. This time I know, however, I was not impressed by my stay. When we arrive, the landscaping team was cleaning up the front area and they were blowing leaves and rocks and things right at the car and didn't really give us time to even pass by to go inside the building. We hopped out the car. They stopped for a split second, and they immediately got right back to business. We got hit by little pieces of tiny rock, dust, and leaves. Anyway, check in was fine. The young woman at the front desk was nice at check-in. However, she wasn't nice later. Later, I called down to request a blanket and pillow because we were missing a few items from our room. She didn't answer my call at first. But she called me back like 10 minutes later. When she called back, midway through explaining what I needed, she rudely interrupted me while I was making my request and said, "you actually do have blankets and a pillow. They're in your closet." Actually, tho? Girl... I informed her that we'd check that there were no blankets. After a very long pause, she said, "well you can come down here and get them." Now, hear me out, I know I was not at a five star hotel. However, I also know I did not book a Rodeway Inn. And I've stayed at many a HH and never had the front desk not even offer to bring something up, especially they'd forgotten. 20 minutes later, I've just never had that experience. I ended up going down. Scarlett an hour and a half later, he got a call from the front desk. The same young woman was now accusing us of "stomping around." She informed us that they'd "received complaints" and then said nothing more. When I probed, she said the room below us said there was noise coming from upstairs that sounded like stomping. There was literally NO stomping happening and when I told her that, she said, " well is your child playing around or something?" Girl, bye. First of all, I'm very aware of what MY child is doing and if she had been jumping around or playing, I would've admitted that and corrected her. But maybe you're referring to the ONE sound that was made when we moved a chair that YOUR HOTEL had blocking the walkway in the living room area of the suite. When I told her my child was doing nothing and that we moved a chair like 15 minutes ago, I went for a long time before saying, "have a good night." Cleanliness: now, I always do my own bit of cleaning at hotels, especially when there are suites and bathtubs involved. The bathtub in our suite, it was very little cleaning must be done to that particular time regularly because there was so much hair that did not belong to anyone in our family along with obvious dirt that came up and pulled in the tub after I scrubbed. So disgusting. Overall, I can pretty confidently say that I would not stay here again. I really appreciate good service and cleanliness.

My visit was brief. I arrived around 11:30 pm and was out the door for a flight at Dulles by 5:50…read moream. Check in was a little confusing as the door was locked and no one was at the desk. A couple in front of me tried banging on the door. I called instead, could hear the phone ringing, and then the night auditor arrived right after to unlock the door. I imagine he was busy doing tasks in the back, I'd assume from my past experience in the role. They were totally sold out that night, so the couple was turned away. There were two rooms left for me to pick from, and he let me decide, which was nice. I chose the quiet 4th floor room over the 1st floor option. The room was well-equipped, spacious, and comfortable. It was a bit dated, but for a literal place to crash for a few hours, it suited my needs just fine. The price was reasonable, at just over $100, as well.

I dropped into town for a memorial service and everything went well. Parking was plentiful and…read moreeasy. The garage made for easy work of getiing stuff out of the car, up the elevator and into the hotel in a few shot steps that were covered d from the elements. All of my preferences were met, and although the hotel sits off the highway I was able to sleep peacefully - the building is well made and very quiet. The restaurant was really good albeit the service was painfully slow. We had appetizers, meals, drinks and everything was very good and hot. I highly recommend the flatbread pizza. I could literally eat that bread all day long. We ate well and laughed much but unfortunately didn't take photos. My room was clean, perfect, the A/C worked well and although the outside air quality was the pits because of the Canadian wildfires, the hotel air quality had me breathing just fine. Now, one step out the doors and you were tasting it! I will definitely come back!

My stay here was pretty good, but they did charge extra for parking, which is a bit annoying. Lobby…read morearea was nice, and the rooms were spacious and clean. The soaps/shampoo seemed high-quality, and there was a robe available. The indoor pool is large and warm, so you can have a lot of people without feeling crowded. Having a hot tub was a nice, relaxing addition, as a lot of hotels don't have them, or they are out of order. The gym had a nice array of options. Overall, a pretty good experience, and a quiet place to stay on your travels.

I already gave a 4 start review for location, front desk and rooms…read more This review is for the restaurant. I have been here a week and have been having breakfast at the buffet. My room price includes breakfast off the real menu or the buffet, I think. My status gets me two breakfasts off the $16 menu (for me and a guest). Yesterday, I wanted the bagel and salmon off the $16 menu and I wanted some bacon and fruit from the buffet. The server said I would need to pay for the buffet. There went my day ... I was triggered because they kept insisting I'd need to pay for the buffet. I went to the front desk and the manager took care of it and explained to the server that those two selections would be covered. Fast forward to this morning. I decided I'd just get two entrees off the $16 menu. I went with the waffles with macerated strawberries , and then got the standard 2 eggs , potatoes and sausage - something sweet and something salty). I thought all of this would be made fresh to order being that it came off the menu. The potatoes were room temperature as was the waffle ... could not use cold butter on a room temperature waffle. The macerated strawberries were like Ghiradelli strawberry sauce. The eggs were freshly made. And, no, Ms. Server, this is not good. Everything has not been made right - in response to her comment, "well, we made it right and everything turned out ok" (from yesterday). No, today, there was added insult to injury. Where have any quality checks been made along the way? I have decided that I could never be a server because I would refuse to serve food that did not meet the expected quality standards. What's on me is getting irritated both days right at the beginning of my day. Now I know better and will avoid all restaurant staff to the best of my ability for the duration of my stay and just get the buffet where the food is hotter than the menu order.

Overall a nice choice in the area as far as Marriott properties go - the rooms are quite nice and…read morelarger than a standard room with the suite style - an outer area with a sink, fridge, tv, couch, and a desk to work and French doors separated from the bedroom and bathroom area. No concierge room for Platinum members but you can use the restaurant for a few breakfast menu options in the morning. In the room they had two small water bottles chilling for me already which was nice.

My husband and I spent a few days at the Sheraton last week. We experienced exceptional service…read morefrom Jaspal, the bartender. Jaspal went above and beyond taking care of us. We recommend staying at the hotel to visit the bar. You won't regret it!

Love this Sheraton! Rooms are beautiful and beds are comfortable. Close to Reston Town Center and…read morethey offer shuttle service to Metro station. Shout out to my shuttle driver Harris. He got me back to the hotel safely. The entire staff is very friendly. The club lounge breakfast was great. Love the espresso coffee machine too! Great location!

I had a quick work trip, only spent 2 nights, but the management at the hotel was awesome. I…read morebrought up some things and they immediately remedied it. The courtesy shuttle that picked me up from the airport was a great bonus to have as well. All of the staff in the hotel were professional, courteous and always there for any questions I had. The bistro in the lobby had amazing food. The bistro staff was awesome and the food was delicious. I had the breakfast burrito, the chicken ceaser salad, chicken and bacon quesadilla and the chicken flatbread. If I come back for a work trip again, I'm definitely booking here. Keep up the great customer service!!!

This place is okay spent 6 days. Toilet bowl will spin and spin for about 15sec and cool down…read moreanother 15. Sometimes it'll never budge. Another thing is the smell of marijuana you could smell it in the hotel lobby and walking by rooms. It'll also be smelling inside your room. Cleaning ladies are nice, bed sheet was clean and comfortable. Laundry is provided but to do your self is 8 dollars a load.

The front door has a handicap operator on it and the doors open nicely and smoothly. Glad it works…read more Someone keeps a battery in there I am sure! Good job! The front lobby looks nice. Nice furniture. New floor. The first room I got put in smelled like mildew. So he got me a different room. This one is fine. It's adequate. The credit card machine charged me for someone else's charge. He says he cancelled it. My credit card showed the charge. So that's something I am going to need to track and follow up on. I like the water in the lobby with the lemons in it. The bathroom door in my room is gross and needs to be scrubbed down and sanitized. The bed mattresses need to be rotated. The ice bucket has water in it so I am trying to drain that out. Laundry on the second floor. The public bathroom for folks checking in who really need to use a bathroom has so much toilet paper smooshed in it that I couldn't use it. Gross. The back door didn't want to close. Or lock. I don't like being in a hotel when the doors that should be locked don't close or lock. We will see how this one goes. Will update the review now and then until I check out. Hope breakfast is good !

Room and lobby were generally very clean. Bathroom was clean and in very good condition, so it's…read morenot a bad place to sleep I observed something that looked like plastic peeling off the surface of the waffle maker. I'm assuming it's the nonstick surface deteriorating. Previous waffle was cooked on and could not be removed. Ice water in the lobby with lemons or oranges is a nice touch. Advertised breakfast until 10:00. By 9:45 they were out of sausage, eggs, orange juice, apple juice, and coffee.