So first of all, the staff was super friendly, they have an awesome gym that was stocked with…read moretowels, headphones, water cooler and really good equipment. And the location is primo! The room setup was good but they didn't have enough soap in the dispenser for more than one shower. That's should have been checked. Second, we had ants in the room. Not a ton but if there's one or two there has to be more. The room otherwise was clean but they have poor insulation between floors. Whoever was in the room above us had probably a toddler who kept running around the room late in the night and we heard every footstep. Annoying when you're trying to get rest. The breakfast was meh, but pretty par for hotel stays. Overall a decent stay but not premium. It's the tiny details.

Second time I've stayed and here it's been great both times. The staff is friendly and nice. Room…read morewas clean and did not smell. The location has lots of amenities. Close to the beaches and shopping as well. It is also convenient having Walmart across the street.

Great stay! Hot breakfast every morning was one of the best. Staff is very personal to make sure…read moreyour stay is the best. Small gym on site, but has all you need to include towels and fresh water. Walking distance to several great restaurants.

Booked a room from a third party agent (TPA) and was unable to make it due to unforeseen issues…read more Had been working with Jennifer and because my reservation was booked from the TPA, she told me that she wouldn't be able to directly refund my money and to go through the TPA so they could placed the request. Easy, right? Maybe not (fine print). I guess the "high authority" at this spot declined my request without any contact. I called days later asking if there was something that could be worked out. Possibly staying the night and we would be there in 8 hrs. There is always something that could be done right? I could at least ask. Speaking to Jennifer again, she mentioned that the supervisor who would be able to approve this had been working different shifts so I requested a call back. On the road, anxious, I called hours later and thought I'd steer on the side of caution to reserve a room (we still need to stay the night). I questioned why I did that later and ask Jennifer to cancel that and I would just wait for a call from leadership. I never got a call back. My thoughts: Money is already theirs so why call me back? Did Jennifer relay the message? I cannot say. We drove passed and went on our way. It would've been awesome to stay here as I want to be a loyal best western customer.

Hotel Eiffe offers top notch hospitality and really gives you the feel of staying in a 5-star…read morehotel. The star of the place is Gumby, who works as the bellman. From the moment we arrived until the second we left, he welcomed us, gave us recommendations, helped with our bags, etc. He is so personable and an amazing reflection of this hotel. If you can request him, definitely do it, he is a true gentleman. The lobby is beautiful, with many places to sit along with a bar for drinks. The hotel has a restaurant on-site that serves breakfast, lunch, and dinner. They also have a rooftop pool that opens at 8 a.m. every day. The rooms are spacious and clean. The hotel is in a perfect location within Baytowne Wharf and a perfect walking distance to the restaurants and shops without being too close that you hear the noise. I can't say enough good things about this hotel and especially Gumby. Next time I visit 30A, this is where I will come back.

I am writing to express my disappointment with my recent stay at Hotel Effie. Unfortunately, my…read moreexperience did not meet the level of service I expected from your property. I had an emergency and was forced to obtain a room at approximately 3:00 AM. I was charged a full night for the room, despite only being there for a limited amount of time. While I understand that hotels have policies regarding room charges, I would have expected some consideration given the circumstances surrounding my stay. I was also charged for a golf cart key that broke while it was in the ignition during normal use. I do not believe I should be responsible for this charge, as the key broke while I was using the golf cart as intended. I am requesting that this charge be reviewed and removed from my bill. Additionally, I was very disappointed with the customer service I received from the front desk. The staff did not make me feel welcomed, and I found the interactions to be unfriendly and lacking the level of professionalism and hospitality I would expect from Hotel Effie. I chose Hotel Effie expecting a positive experience, but unfortunately, the combination of the unexpected charges and the way I was treated left me very dissatisfied. I am respectfully requesting that management review my bill, specifically the golf cart key charge and the circumstances surrounding the room charge, and consider an appropriate adjustment or refund. I would also appreciate my concerns regarding the front desk service being addressed. I hope someone from management will take the time to review this matter and respond to me directly. I would like the opportunity to resolve this in a fair and reasonable manner.

My stay was under very difficult circumstances, but the incredible staff turned an unfortunate…read moresituation into a memorable experience. From the moment I arrived, everyone was kind, and welcoming to both me and my service dog. They treated us with genuine warmth during a stressful time. The hotel is beautiful yet family friendly. My suite was spotless, spacious, and had plenty of room to both work comfortably and have visitors. The kitchen was well stocked, and the refrigerator was much larger than I expected. But the best part is there's no carpet in the rooms! One of my favorite features was the outdoor area overlooking the water. The pool has a gorgeous waterfront view, and there are plenty of comfortable places to sit, relax, or work. The location is excellent. There's a dog park that's just a short walk away, and there are plenty of restaurants, nightlife, and things to do within walking distance. The complimentary breakfast offers a lot of variety, but my favorite was the oatmeal bar. I especially appreciated that coffee, tea, and hot water were available around the clock. Everything about this property exceeded my expectations, but what truly sets it apart is the people. Their kindness during a very challenging time meant more than they know. Five out of five stars. I would absolutely stay here again and highly recommend it to anyone visiting the Fort Walton Beach area.

Bonvoy member and employee with large corporation who frequently books it's employees at this…read moreproperty. Staff stiil bumped my reservation, confirmed three weeks prior. This site intentionally overlooks and will pretend they "can't find" a confirmed reservation even when presented with the confirmation number and email, which I did when this happened to me. Front desk staff is unhelpful and and untrained, while a manager is unavailable after 5PM, so good luck when an issue occurs. In this instance the front desk employee basically told me it was not their problem and then left the front desk when I pressed for assistance. Only after escalation through my corporate travel agency were the staff willing to "walk" me to another property which was 4 miles away and of lower tier/quality. No apology, no explanation. The management of this site does not value their business travel guests and will drop your booking at a negotiated corporate rate and overbook to higher rate paying customers when opportunity presents itself. Avoid this property. I will not be booking at this site again.

We had a wonderful stay and would definitely recommend this hotel! Everything was very clean, and…read morethe staff was incredibly friendly and welcoming. We stayed in a two-queen studio suite with a kitchen, and it was the perfect size for our family. Having the kitchen was a great convenience during our trip. One of the best perks was that both breakfast and dinner were included with our stay, which made it an even better value. The hotel is only about a two-minute drive from the beach, making it very convenient for beach days. It's also close to plenty of restaurants and shopping, so everything you need is nearby. Overall, the facilities were wonderful, and we would happily stay here again.

beach and beautiful place along with grassy area for family fun or activities to do . Has bbq grill…read more6 and I lg out door pool along with quite beach accesss and smores 1 week in summer by pool along with singer local and close to a ton of restaurants , staff are polite and fr

Hot water runs out after one shower. Two light bulbs out in a bathroom. When going to the beach…read morewith small children, if you want to stay close on the beach so you can watch them you can't. Only if you rent an umbrella with chairs, other wise you must stay behind large crowds of people.

What a great place to stay. Great view of the ocean. They offer many amenities. Some rooms include…read morebeach chairs with umbrella, golf packages, dolphin sightseeing tours, etc.

We stayed in #205. The location is great, we loved being on the second floor. We are just steps…read morefrom the beach. The condo is very clean, and the first thing we did was turn the thermostat down to 68°. The kitchen was great, and we prepared several meals here.

We love the Gulfgate! It has the most beautiful view of the Gulf. The units are spacious. The pool…read moreis lovely and well maintained. Also a great view of the beach from the gym. Easy parking. Gated entry. Beach chairs and umbrellas available, too.

Our first time staying here but it won't be our last. Our unit (#102) was perfect. It was clean…read moreupon arrival and was well stocked with items needed for a vacation. The staff here are so nice and helpful.