I recently stayed at Tru by Hilton, Sumter, SC, as a Hilton Preferred member and I was really impressed--especially with an employee named Logan. Even though she was juggling a busy check-in rush, she stayed super friendly and professional. She went out of her way to bring us extra pillows twice, which was such a nice touch. The hotel itself feels like a boutique spot--cozy and unique and catered towards an open minded customer. Logan's attentiveness and genuine care made our stay feel special. She's exactly the kind of employee you hope to find at a hotel, and she really stood out. You're lucky to have her. Please give her kudos. read more

Stopped here over night on our way to Myrtle Beach. Room was clean. Bed was super comfortable and a nice firmness which helped us get a restful nights sleep. Delicious coffee in lobby 24 hrs. Extremely friendly desk associates. Good complimentary breakfast with whole fruit, pancakes, eggs, sausage, assorted juices etc. it was just a nice comfortable stay. I would definitely stop through here again. Side note: If you ever stay here , RUNNN to Leo's Wings. Best lemon pepper wings in the universe! Omg! read more

Started off well when first opened as you can see from my previous review but quickly went downhill. This is in regards to a recent stay and a previous stay at Tru in Sumter, SC. The dates of the recent visit were 15DEC21 to 18DEC21. I stayed in a room where there was no refrigerator as advertised nor was there a microwave. I went to the front desk twice to request a refrigerator which never arrived and this forced me to keep medications that needed to be kept refrigerated in ice. Both trips to the front desk I was told they would let maintenance know. The other issue in this room was exposed wiring. I stayed in Room 228 on this trip and it must have been some form of bad luck because I stayed in this same room from 27AUG21 to 1SEP21. The same issue was there with exposed wiring and on both times I let staff know. I figured with a three month gap that small issues with any room would be fixed. I did get an email after filling out the survey but if it takes more than three months to fix something simple like exposed wiring I am not sure if the hotel staff is taking anything seriously. This is why I am going this route of letting others know of my experience. I did get an email reply from one of the managers but it was a cookie cutter e-mail because when I had a previous issue from a stay in December of 2020 I got the same e-mail from another manager. At least in the previous email I was offered some points. Not a good way to make a patron feel valued. Same e-mail does not equal same issues and same fix actions. However it is the same result in in no action to fix building issues. It is also a concern that in the e-mail it said, "Thank you for your recent stay at Tru by Hilton Sumter and for being one of the first to stay at our new hotel." The hotel has been open since 2018 and if it was new I don't think there should be an issue with exposed wiring. I like to chalk things up to a one off in issues but this far from one and becoming a pattern. read more

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Cute trendy spot, but the room is TINY. There is no closet or drawers! I feel like the price is way too much for something the size of a walk-in closet. I spilled water on the floor, used a towel to clean it up, and the towel was black when I was done. Needless to say, I don't think the floors are mopped regularly. Me being the germophobe that I am, I bought my own sheets. When i took their sheets off the bad, the mattress was HORRENDOUS. Stain after stain of only God knows what. I put my sheets on and slept on TOP of them fully clothed. My sheets were trashed as soon as I checked out. We had to stay in a pinch but I wouldn't stay again. read more

First off, I'm 74 and handicapped and try to stay in nicer hotels. Everything with this hotel went south upon arrival. Without sleep for three nights, I'm also very concerned about my ability to drive home safely. This a fairly new hotel and clean. Room was clean and the bed comfortably (not great). Definitely a hotel for younger folks. Breakfast is barely OK ... some hot items. The main problem was the AC system. Apparently it's preset to 72 at night and the room gets too warm and the humidity goes way up ... then the room gets hot, clammy and not comfortable. First night, the temp and humidity woke me up every hour. Reported the issue to the Front Desk and asked them to check it out. Second night, same issue again; no sleep again. When I reported it the second night problems, they said someone fixed it. Third night, no sleep again !!! The "thermostat" had been disconnected and would adjust to a lower setting ... but it didn't really control the AC unit. So AC system stayed set to 72 degrees with high humidity. Skin wet and clammy. Sheets stuck to me. So essentially no sleep the whole trip. Asked for "extended check out" on the last night ... to try to catch a few zzz's before heading home ... but the cleaning crew/maid service was determined that wasn't going to happen. Kept trying to get me to vacate sooner. From 900am to 100pm, they continually kept knocking on the door (4 times) and kept bumping the vacuum cleaner directly against my door. First, I can't sleep for three nights and then I ask for late checkout to try and recover a little before heading home and the cleaning crew crew/maid service made sure that doesn't happen. So the "extended check out" didnt help rest wise. Plus motor cyclists started their engines at 800am and revved them up in the parking lot for 45 minutes ... waking up the entire hotel. Very expensive, new Harley's. Need to establish some rules and regulations concerning motor cycles while on the property and relocate their parking pad to the back of parking lot where it won't disturb sleeping customers ... instead of adjacent to the front door. Way too close to hotel sleeping rooms !!! I purchased and paid for my rooms ahead; special rate and no cancellations. Did not want to carry cash. Upon arrival, I was told there was a $15 INCIDENTAL FEE BEFORE I COULD CHECK IN ... that would be returned at CHECK OUT. Why charge it ... if you are going to return it at check out !!! I brought everything I needed (cokes, breakfast food, chips, etc ) and told them I wasn't going to charge anything beyond my hotel room. I prepaid my room to avoid carrying cash. The Front Desk said it was REQUIRED in order to check in. Was around 600pm and I had one hour to make my grand daughters graduation ... which I totally missed due to this $15 incidental fee. Finally, asked to speak with the hotel manager (off site) to determine the problem and asked to be allowed to check in to my prepaid room. It's now almost 600pm and I need to get into my prepaid room to shower and dress. As it turned out, I booked my room via BOOKING.COM and, per the hotel manager, the hotel 1) wanted ALL of my personal information and 2) felt most folks would spend $15 or more in the hotel's grocery store and could prepay it via an INCIDENTAL FEE charged at check in. I had to beg to get into my prepaid hotel room. Just too tired at that time to go elsewhere. After a lengthy discussion, the manager finally dropped the INCIDENTAL FEE and converted it to a "cash credit" to get it off my account. Needless to say, I did NOT ENJOY MY STAY at tru by Hilton, Sumter, SC !!! read more

Why stay at Tru? It's clean, with great customer service from all staff, and very easy to find! Not too crazy about the food quality at Buffalo Wild Wings next door, but for your convenience, at the very least, you can walk there if truly starving. We will definitely only stay at Tru from now on because they are right off of 378 and I love that their rooms have no carpet. Do you know what that means? No dated old carpet smells. If ever in Sumter, go check it out for yourself. read more

Not just a new hotel but a new concept in hotels. This isn't business as usual. Bright colors adorn the walls and are very eye catching. I had never seen a pool table in the lobby what an awesome opportunity to bring families and strangers together. Must have been built with this generation in mind, fast internet, ample electrical sockets and they recycle! The breakfast chairs are made from reclaimed seat belts. Enough about the surroundings because we come for the beds...yep comfortable with soft cotton sheets. The staff very friendly and knowledgeable. If you are near you will want to stay here. read more

Sorry, can't recommend. The major problem was lack of soundproofing. Person in room above me arrived late in the evening, maybe 10-11 pm. At first I tolerated the constant noise. It sounded like something was being continuously rolled on the floor--luggage? desk chair? i finally called main desk at 1130 pm. I noticed a decrease in the noise but it still continued. I got up at 2 am to use bathroom. I know hotel etiquette: I didn't flush toilet to minimize my noise, didn't shut bathroom door, etc. Person above me continued with his noise. Things dropping to floor, walking, talking. Second issue was noise coming from outside--truck engines running in nearby lot and also road noise, even though there weren't major roads nearby. No sound proofing, again. I only stayed here one night. Couldn't fathom another night of no sleep. FYI, rooms are very small. No sitting area, only a desk chair in the corner in the room. No lamp. No closet, no furniture with drawers. Only furniture is IKEA-like shelf tables about 15" deep. Breakfast selection was limited. Typical velveeta cheese-filled omelettes, bacon, lots of bread/carbs. Sorry, I will never stay in a Tru Hotel again. read more

Tru by Hilton has set the bar for hotels. On our route to moving back home we stopped in Sumter for a few days to visit family and I needed the extra space with 2 kids so I booked this hotel. Check-in with Dee was so easy, she welcomed us and gave us the ins and outs of the hotel. Now this place has free breakfast, a swimming pool, a free laundry room and a lounge with a pool table and board games galore. This made staying in a hotel so much easier on not just myself but also the kids. The whole hotel, especially the rooms were extremely clean and staff were always super friendly. I'm glad Sumter is finally investing in some new hotels with service to match, this really was the highlight of our trip and was a great home away from home. read more

I had a great time staying there. I was there for one night and I checked out in the morning. The check in process is smooth and quick. The checkout process is smooth and easy. The hotel room was very clean. The air conditioner worked amazing. The sheets are clean and pillows were soft. The mattress is clean also. I love the new type of bathroom and the updated appliances and everything in the room. Overall everything was clean and everything was smooth and easy process. I will be staying there again. read more

Minimalist and a bit hipsterific, this hotel isn't a bad selection in the Hilton chain. The free breakfasts are good, free WiFi is great, and the flat panel TVs offer way too many channels. I like that they have free dinner on Tuesdays along with cheap beer (hey, it's free and cold), but I especially was impressed by the local suggestions on the board by the elevators -- I checked out a couple and was not disappointed. They have a tiny pool and even tinier gym, but I didn't come for either of them. Close to Shaw AFB. read more

We weren't very impressed with our stay. We came into town for a wedding and chose to stay at this hotel. First, check in was 3:00 and we arrived at 4:00. They told us none of the rooms were ready, and we had to change and be at the rehearsal by 5:00. My husband went back in to check if a room was ready for us and thankfully it was. By 4:30 we were in a room and the entire floor was still being cleaned, and was still being cleaned when we got back from the rehearsal dinner. (Thankful we didn't have to wait that long.) As for the room... it was SMALL. Very small. To me, this is a hotel you stay in if you're in the area alone for business. It's not for families. The rooms didn't have any trash bags and I was trying to keep the room clean, so I went into the hallway to ask housekeeping if I could have one of theirs. She told me she didn't have any, but they were literally filling them with linens and lining the hallway? She told me I had to call the desk. The room itself was clean and simple. Throughout the night we noticed the humidity in the room increased and by morning the floor was covered in condensation, which was a hazard. I'm 9 months pregnant and we have a 2 year old. We had to keep wiping up the floors so no one would fall in such a tight space. Again, this isn't somewhere to stay with families in my opinion. There's a "suites" hotel next door we should've booked at instead for a much more comfortable stay. read more

Perfect for a quick layover while heading home. Clean, friendly. Breakfast was fine. Price was right

Very disappointed w/ this hotel. Talk about "Bare Necessities"! Everything is new and clean, but the amenities are lacking. Not the quality of hotel I've always expected from the Hilton brand, but One could say "All hotel rooms look the same when you close your eyes." But are you comfortable? Not us! I don't think we will stay at a Tru by Hilton again! read more

BEWARE!! At first glance the rooms look great, but they have a very dirty secret. This is a late review, but I just feel the need to warn people now that my nightmare is over. My husband and I both developed a viral skin infection after sleeping in the sheets the first night. It started off as a small cold sore-like lesion (his was on his shoulder and mine was on my knee). We initially thought it was bed bugs because we got so itchy the morning after and we both saw the spots. It progressively got worse as we stayed a few extra nights. My skin infection became very serious and lasted for 8 months. It covered almost every inch of my skin. Eyes, ears, face, scalp, neck, torso, arms, legs. Only my hands and feet were safe. I couldn't work and was bedridden for 3 months. It was caused by a virus we contracted by staying here at this hotel. Did housekeeping not change the sheets? Were we sleeping in someone's dirty bed? I have no idea. I thank God I'm cured now, but I pray nobody else gets sick from this place. P.S. The floor was extremely dirty. It probably has never been mopped. Housekeeping never bothered to provide body soap/shampoo/conditioner. All the dispensers were empty. Pretty rooms, but they are not sanitary at all. read more

Stayed here for 9 days while visiting and the staff were outstanding, from front desk to housekeeping staff they were all wonderful. Great place to stay, clean and friendly read more

The hotel is awesome Nice to see one so kid friendly. With the games and the pool table in the lobby. The girl at the counter was awesome so friendly. read more

Ok sorry but if your used to staying in Hilton hotel , tru Hilton is a joke , not by service they were great !! But the room ? Wow , so small I should have been on a ship sailing to a destination, no closets, no drawers, wait I'm sorry yes there was a plastic drawer, like you buy in Walmart , no quick coffee maker and one towel each , I'm sorry but how do you call this a Hilton, ? We check out ASAP and went next door to the marriott what a difference. And they let me check in at 12:00 read more

Simply put the Tru is the best hotel in Sumter. Accommodations are nice, breakfast is great, and the Tuesday managers reception is great. They rotate different types of food so each Tuesday is different. The staff is very friendly and remember you after a few stays. Location is great also. Walking distance from several restaurants with a BWW right next door. read more

I love this place!! Every time we stay here it is a great experience! Only thing I would recommend is getting microwaves in rooms, instead of having to go into the lobby to heat food. read more