I was in need of a Straight truck with a big box, minimum opening of 100 by 100. Junior Bloodworth,…read morethe salesmen sent pictures with him measuring 101 by 102. We had phone conversations about the rear opening, it had to fit a customer's piece that is 96 by 96 so it's imperative the rear opening is larger than the standard 94 x 97. Long Story short, I prepaid for the truck, flew my driver down who never measured the rear of the truck like i asked. Drives back to CT, the truck is the standard 94 x 97 opening. I guess it's on me for trusting Junior wasn't a liar and that my driver did as i asked. Oh well, after 32 years in business I should have learned not to trust people.

We bought a 2009 Volvo 780 here. Happy with the sales process and the price. The shop is a bit…read moreslow and not great on communication, they have not called us once in three service visits to update us. We had an a/c problem in the first week. Even though we bought the truck "as is" they fixed the a/c and charged us only for the parts. It was about $1,700 in labor. I feel like I should rate higher but the fact is, after three service visits for a constant regen problem, I have now taken the truck to another dealer where I will have to pay again for the service instead of getting these guys to do it for "free" So far, their "free" service has cost me over $14,000 in revenue edit* 110 days after purchase the truck died and needs a complete rebuild. Not really blaming the dealer but it is suspicious that the oil was changed when we bought the truck. First thing most buyers want is an oil sample. Should have been a big red flag. In the first 110 days this truck was in the shop for 30 days. not a good ratio. Just had a VP at their corporate office tell me that a promise made by the General Manager means nothing if they did not put it in writing. Avoid this company.

Keith and Matt were incredibly helpful. We were stuck at a truck stop in Charleston. They not…read moreonly searched and found difficult parts to acquire, but they arranged to have them delivered to our location. We can't thank them enough! Fantastic customer service! Anytime we're in the area, they will be our go-to.

I have owned 2 new T-680 Kenworth trucks. As I travel the US one of the most frustrating prospects…read moreis having any service work done. From the West coast to the East the answer is always the same, two or more days to get work done. They are generally completely non-emphathetic to my needs as an owner operator. My experiences at mostly all service centers have been tumultuous at best. As I started my week feeling less than positive and apprehensive that I would get a serious engine code resolved in a reasonable time. I finally meet a service team willing and able to resolve my issues and get me back on the road. The meeting started out troubling where I almost turned around and left. But having no place else to get warranty work done on my new truck I had no choice but to appeal to my needs. Once Gary the service manager came into the discussion I felt there was a chance I could get the work needed. I explained my position and other reviews on social platforms I had read and explained I did not want a repeat of any of that. Gary assured me that my concerns of work and professionalism would be his goal and his team to provide outstanding results. True to his word, the many engine code issues, leaky windshield, even greasing my fifth-wheel plate was done in a timely efficient manner. Gary was able to restore my faith in this one truck center and provide the world class services you would expect when owning a truck of this class. Kenworth the world's best. Thank you Gary and the MHC Team

I have great experience buying my 2025 freightliner truck with Jamie ( saleman) , and Noah (…read morefinance). Highly recommend

Brought my 2018 Tiffin phaeton for 10,000 mil service Made…read morean appointment in advance. The service manager guided me to what would possibly be needed. the right person he told us was his mechanic for RVs, who knows all about freight liner Chasis was Les., who went to freightliner school in Gaffney SC. Les was top notch on his workmanship and the most courtesy guy we have ever met. We live in Florida but when we leave Florida and head north, this is the place to go for service. Price was also much less than we were quoted in Florida.

I've been a paying customer for almost 2 years never missed 1 payment and the unprofessional ladies…read morethat answer the phone are straight out of the hood the way they act and the professionalism they carry really shows. Literally the worst customer service I have ever experienced. Please do your research and see that this place is a joke. They want you to pay 5x what the car is worth. Not to mention the free oil changes are for the cheapest oil even though your car may call for a certain oil they make Valvoline use the cheapest oil they offer meaning they are deliberately tearing up your car. Oh and the warranty you might as well forget that. They will come up with excuses on top of excuses of why it's not covered. Julie is also the so called customer service rep. Youve been warned stay clear!

Bought 1st car with great experience paid it off after 3 years, bought 2nd car and had hardly no…read moreproblems until I had a heart attack, got well and everything was fine, then had an accident falling off roof and couldn't make payment, they shut it off, now my bill was due on 15th but Angle insisted I pay it when I recieved my disability check which runs form the 7th through 14. Tried to turn it in , manager insisted I bring medical records to prove I got hurt. DO NOT DO BUSINESS WITH THEM.

They put an engine in my semi truck twice! The first time, they were sent a bad engine so I had to…read moreget a second one. So that was 2 months of no income coming in. Then my second engine was great! But just a little before 6 months later, my transmission falls from the bell housing! And it fell because the bolts backed out, indicating that the bolts were not torqued fully or maybe even over torqued. I was near the St. Louis Peterbilt and those mechanics told me that north Georgia Peterbilt messed up when they reattached my transmission to my motor during the second installation of my engine. North Georgia did not own up to it and would not reimburse me or fix the bell housing and the components that broke. I had to sell my 2018 Peterbilt for $20,000.00 less than what it was worth and I lost my business due to their negligence!

I came here to get some batteries for a Peterbilt 579 and they had exactly what I needed. They even…read morecarried them out and helped unload the core batteries I traded in.

Mitch over at Thompson Truck Group just did some work on our E450 motorhome and I wanted to leave a…read morequick review of their work. First off, you should know that this used to be Lee Smith Ford. It was the main reason we brought our RV here because it is a Ford product. Although it is no longer a Ford dealership, they still work on RVs/motorhomes. So I had never had my RV serviced before and I wanted was an oil change, the air-conditioning looked at and the fluids topped off. I also wanted new tires all the way around. And although the Thompson Truck Group doesn't install Tires, they haven't arrangement with a local shop to get estimates and install the tires... and that's what they did for me. For the most part, everything went really well. Like other others have said, they are pricey. The prices weren't outrageous...but they were definitely more than I wanted to spend. Mitch gave me an initial quote and said he would call me if the price went any higher. He called me the next day with a quote on the air-conditioning which I approved. And I will say that Mitch is accessible by phone and text and he does return calls. Unfortunately, they had my RV for about a week... which is about a week longer than I wanted to leave it! So that was a downside. They are a busy truck repair business so you should not expect to get your vehicle back the same day... or not even the next day. When I finally picked up my RV, everything I had asked to be done had been done. And they came in a few dollars under the estimate. If you can get past the price and the length of time it takes to work on your vehicle, then this would be a place I would recommend you take your RV.

From the owner: Thompson Truck Group, previously Lee-Smith, Inc is an authorized International® dealer. We also…read morehave Ford or Isuzu offerings at our Chattanooga location. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in a new truck, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.

My wife and I pick a big bunk truck from this dealer we are very pleased with the purchase, if you…read moresee a truck you like there put a deposit on it so you can test drive and look it over, one more thing they do not get garbage, there trucks get bought quickly, so if see something you like go get it.

From the owner: Pinnacle Truck And Trailer Salesread more

after 3 weeks in the shop, for a water pump replacement and exhaust manifold bolt broken which…read moreCummins is famous for, had to take the truck to a different ASE certified shop to get the exhaust manifold bolt replaced. they quoted over $4,000.00 for this when the other shop which is also ASE certified did it for $1,800.00. Don't waste your time trying to call the shop foreman he will not answer nor will he return phone calls. After the water pump was finally replaced 3 weeks later I still couldn't pick up the truck because it took over 24 hours to get the bill sent over for payment. i can guarantee you they ran out of excuses then started with lies and blaming everyone else. I think it's hilarious that they send out emails about everything their service department can do for your fleet and all these service specials. This is my second attempt dealing with Rush Peterbilt in La Vergne, Tennessee and will definitely be my last. I'll have my fleet wreckers anywhere to avoid this fiasco again. No wonder they have so many nice used trucks on the lot, when most people have to park a truck for 3 weeks and get a ridiculously inflated repair bill they have no choice but to walk away from the truck and let them have it. Beware. If you go in the shop here it would be cheaper to rent an apartment than get a hotel. Your going to be here awhile, and the stress and headache isn't worth it. Luckily my driver lived close by, but 3 weeks for any repair is absurd. It was a water pump and diagnostic on the rest. I could have gotten an engine rebuild or replaced in less time than that.

Bad customer service. I would give -100 if possible. Took truck in they had it it for a week tech…read moresaid there was a smell would not test drive but was in truck doing work. Took into consideration everyone is different cleaned truck got service assistant to look at it to make sure it was ok. Was told he didn't see a problem he would drive it only to be called next day to come do test drive tech wouldn't. Truck redlined on way back they refused to look at it. We went to pick it back up ignition was hanging out. We have pictures. We also have an air purifier in truck due to compromised immune system.