What can I say about Premier Tire? This is not your typical auto/tire shop. We had an engine blow…read moreon one of our vehicles. We still owed a little bit of money on it and it was out of warranty. They bent over backwards to try to find me the best deal they could. We didn't end up replacing the motor and bought a new car instead. They allowed me to leave the car in one of their bays until I figured out what I was going to do. These are fare, honest people that aren't looking to get one over on you. I've been back several times since then. I took one of my cars in with a screw in the tire recently. The screw was in a bad spot right on the edge and it continued to leak. They attempted another method but there was no saving this tire. They did all this work without even charging me. They understand how to take care of repeat customers! Briar is the one I usually deal with when I call or go in. This guy is a class act and will remember who you are. This is the hometown mechanic shop that I've been looking for. Any work I need completed on any of my 3 cars will be done here. They have a customer for life in me!

(Cleveland location, not ooltewah)-…read more This shop treated my jeep 2 months ago for an oil pressure code I was getting with my CEL. they replaced the most expensive part that *could* have been the culprit, costing $4k. the light came back on intermittently not long after. I took it back recently on a Friday and they said it was a "stuck code," manually cleared it and said come back Monday if it returns, but assured I was safe to drive it off of their lot. it did return, and upon their inspection Monday they said the new oil pump was "working well" but they'd replace it under warranty. my CEL was active at this time, but they still assured me it was safe to drive until the part came in Wednesday. the 2nd replacement of the pump also failed to clear the code, and now they have noted catastrophic engine failure despite contradicting notes stating the engine had been physically healthy every other time and that the part they replaced functioned up to standards. when I asked about a separate sensor that could be the culprit, they dismissed me entirely and claim no such sensor exists, but a quick google will tell you otherwise. clearly, they performed an ineffective repair that has led to engine failure. I've been offered a full refund, but only if I sign a waiver releasing them of the liability for damages to my engine. I had only had this vehicle for 2 weeks when I first took them my vehicle. The shop manager refused to give me a phone number to contact the owner to seek resolution on this issue, so unfortunately I had my vehicle towed to a certified Jeep dealer for a full forensic breakdown diagnostic to find what they missed and document how their negligence led to destruction of my engine. As a teacher gearing up to go back to school, this is an incredibly difficult time to be without a car. I have filed a complaint with consumer affairs, as well as the BBB. If I do not hear back from the business in a timely manner with a way to compensate for the prior repair as well as a new engine, I will be perusing legal action.

If you're planning on buying a motorcycle at Pandora Ringgold Rd., Chattanooga, TN. Be cautious…read more This dealership is charging at least 30% higher than their competitor dealers check out Long Beach Bmw if you're looking for a GS 1300. Pandora is approximately $10,000 above the cost on the same model. Below I have attached the quote for the same exact motorcycle that Pandora is selling for $27,000 roughly 18,000 at the Long Beach dealership.

Brought my GSA in for scheduled maintenance this morning. John and the service crew told me it…read morewould take 2 hours so I grabbed a cup of coffee, looked around the shop and sat in one of the guest waiting areas. My bike was done in less than an hour and a half. Everyone with whom I interacted was pleasant and helpful. The oil change ($400) was more than at my last two dealers, but that's the way it goes... I recommend this place and will be bringing my bike back for its next 6k mile service.

Very helpful and reasonably priced. The worked on the air conditioner on two of my vehicles.read more

Traveling and needed a tire checked, these guys were super helpful and kind!!! Great service!read more

Adams was recommended by several friends on Signal. My 2017 Passat was set for a 40k service. When…read moreI dropped of the car I asked for a ride back to work (see their web sight) 1/2 mile away and the owner refused "we don't do that". I asked if a tire rotation will be included (this 40k service cost $575.00)? "yes", not done. Grease on the Glove Box from changing the Cabin Air Filter. Not impressed so back to Total Car Care for me and my 3 VW's

Good, trustworthy and thorough. Uses oem parts not generic parts.read more

I'm ashamed this has taken so long, but I promised myself I'd write this for I WILL NEVER FORGET…read moreTHIS AUTO SHOP. It was Jan 4, 2018, and I was driving back to my Florida home. Just prior, on my Xmas visit in Ohio where I grew up, I'd started having difficulty starting my truck, but it'd been sub-zero weather, so I blamed this. It had warmed now, so I had no concern. I was all alone taking I-75 south in my 96 Dodge Dakota pickup when 2hrs away from anyone I ever knew at a rest area, the truck wouldn't re-start. I turned the ignition over and over, waited, tried again, then again, and just when fear was most high, with one last pointless try, it started up! So I drove it NONSTOP (yes... refilled/relieved myself with engine running, didn't stop to eat) to the hotel I booked just south of Cleveland, TN, where past midnight, I begrudgingly turned it off. Early next morning, I shared my story with a hotel worker who suggested Cantrell's Auto Service. I called the minute they opened (early) and got the owner, Mike, who said he'd look at it right away if I could get it there! He accepted only a very few methods of payment (tip to customers), but I could do one of his options and was so thankful not to wait all morning for help. Surprisingly the truck started, and I got there. Now this shop had EVERY opportunity to take total advantage of a single traveler whom they'd never see again... to charge outrageous jacked up prices, to claim false repair needs, to increase profits by dragging things out (and the huge cost to me of another hotel night), but I found instead THE OWNER WAS THE MOST HONORABLE AUTO SHOP OWNER I EVER MET. He had a customer when I arrived, but once he left, he took immediately to working on my truck. The whole time, he let me watch, explained what he was doing, and given its mysterious problem, checked the truck over extensively. After HOURS, he determined that basically a small part needed cleaning!! He never took a break (except as needed for customers/deliveries), and after he fixed the problem, from all our talking while he worked, he had wanted to check the anti-freeze. He found it a dangerously low mix to protect the car. He entirely flushed the system and added his own fluid to some I had in the truck and for this he didn't even charge! I was on the road by early afternoon and made it home without having to pay for another hotel. And get this!--The truck drove better than it had in years, the gas mileage was uncanny, and nobody in Orlando could believe what I paid for all his help THAT REALLY SOLVED THE PROBLEM. If you are EVER traveling in lower Tennessee on I-75 and have car troubles (or for goodness sake if you live in the area), I can attest that Cantrell's Auto Service will NOT take advantage of you; but in fact, the owner is the most kind, knowledgeable, skilled, and trustworthy man of integrity you could ever hope to come across in a bad travel situation. Making my low hourly wage, I will NEVER forget the blessing I found there. I'm age 53, and seriously, it was likely the most amazing customer service I will ever experience in my entire life.

Ladies in the clothing section were very informative on sizing for certain tops. My husband went…read moreand talked to the parts department regarding handlebars and they were also very helpful. This is our second visit here and we love the shirts. But PLEASE bring back the hound dogs running moonshine graphic to your t-shirts!!!

I have a 2014 Ultra Limited and a 2012 Road King that I do most maintenance and modifications on…read more I took my ultra in to do a coolant flush because it has never had one that I know of (bought in 2019 from original owner). I'm sure I could have done it, but I decided to let a tech handle it. I scheduled an appointment and when I got there, I felt like I was bothering the service writer. He let on like I wasn't in the system (10 year customer), and as if I had no appointment scheduled. I had to repeat the service that I wanted multiple times. I never got a call that it was done (after waiting a week) and when I went to pick it up, the same guy acted like he was being bothered again and sent Waldo (who seems cool) to look for it to see if it was even there. The receipt was cryptic and I'm not sure a coolant flush was actually done. He wasn't either. I have some gripes with the parts counter over the years too. However, HD started putting their parts diagrams online and that has helped me a lot. I just go in and tell them part numbers these days. If I ask for more than a couple of items though, they seem bothered by that. Maybe I don't look the part, but I've been riding bikes since I was a teenager. I guess I don't fit in there or something. Still love my bikes and the wife is getting a 2020 Sportster Forty-Eight soon. I doubt that I'll take it to the service dept. Maybe I'll get a few service parts there.