Pretty sad that I have to leave this review, but I did try to be patient and see if the business…read morewould get back to prospective customers. (I thought since the reviews were perfect, they might come thru... but instead... nada!) We were considering giving them a pet sitting job for over a month in length. But unfortunately they can't be reached via the phone. I left a vm and waited an entire week and got no call back. Backstory: Ironically I believe there's someone named Shauna who operates the website and Yelp(and does a prompt job responding), but John the caretaker is the one who's phone number is associated with the biz, and he is unable to be reached to line up appointments!! (I contacted them a year or two ago when we were considering using them. We didn't end up needing them, but when we tried them last week when we finally did, John did not decide to call us back.) I'm glad others have good experiences. But that was not ours. ‍

First off, I'd like to say that the thought of leaving our pets at home while we went on vacation…read morewas extremely stressful. But once we met John and Shauna, the owners, we quickly realized our fur babies were in the best hands possible. They were not only warm and welcoming but also incredibly professional. If you're a pet owner looking for a true 10-out-of-10 service, this is the company. Our pet sitter, Karen, was nothing short of amazing--so loving, so attentive, and so patient with our very needy black cat, Jax. She didn't just stop by; she stayed, hung out, and genuinely spent time with him. And even though our gray cat, Dolce, didn't come out very much, she was just as incredible in caring for her and making sure she felt safe and comfortable. Wow... just wow! We were floored by her love for animals. THANK YOU SO MUCH for taking such great care of the fur babies we love dearly. I would recommend this company to absolutely anyone. And honestly, anyone leaving anything less than a five-star review? Shame on you! These people love animals and treat your pets as if they were their own. Amazing, amazing, amazing! You'll always be our go-to whenever my wife and I take a vacation.

Cheryl is absolutely one-of-a-kind and was fantastic while looking after my cat, Biscuit, while my…read morehusband and I were away for 2 weeks on our honeymoon. She visited ahead of time to meet our cat and assuaged all of our fears within a few seconds. Our cat has a really hard time trusting humans who are not my husband and myself. She is friendly enough when first greeting someone, but she will not let other people pick her up or come running up to them until trust is built. Not with Cheryl. Cheryl is one of those people who really has a special connection with animals. I was amazed at how quickly Biscuit just came up to her and let Cheryl get close and asked for affection from her. The entire time we were away Cheryl sent us updates every day, with pictures. It really helped me feel better about leaving her alone. Cheryl would even do little things like turn the fan off in a certain room so the cat could get warmer (As she thought it would be more comfortable for her). And she asked to put on some ambient noise for the cat so that it wasn't so quiet in the time between visits. She even sat down with Biscuit and enjoyed her lunches with our cat while visiting, sometimes watching videos of birds with her to get biscuit interested. :) Working with Cheryl was easy, and honestly the best person we could have possibly wound up with. We lucked out finding her I think... I mean sure Rover has options, but none of the sitters seem to focus on cats (solely or primarily). It was important to us that we found someone who could give Biscuit her pills. We did not expect to find someone who could give our cat her pills, and who would gain her trust in such a short period of time. We love Cheryl and are forever grateful for her having looked after our cat during our honeymoon. If she weren't volunteering in Colorado over the next few months, I'd have her look after Biscuit again! Thank you so much Cheryl, from the bottom of our hearts (K, Sean and Biscuit).

At first, I was unsure about an in-home pet sitting service. It's a very trusting concept to give a…read moreperson your keys and have them in your house while you are away; Needless to say, a naturally uneasy feeling for a stranger to be doing it. I approached my search wearily and was careful who I chose to drop in to check on my animals while away on a trip. As I inquired with Cheryl about using her services, she was very warm & friendly. She was approachable with questions, and was an excellent communicator. After our initial conversation about dates and services needed, She scheduled a meet-up with me and my wife at home before we booked anything with her so she could get to know our animals, and communicate with us first-hand about exactly what we needed from her. The meet-up was important, as we got to know each other and I got a feel for her background. She is a semi-retired professional and has decades worth of experience with ALL KINDS of animals. As we gave her a tour and explained exactly what we needed, she took a copious amount of detailed notes: referencing where everything was located, what exact steps were required to feed/water/ clean, areas to avoid in the house, off limit areas for the animals, and even which exact key words served our animals for commands or companionship. While we were away, Cheryl helped clean, feed, water, and spend time with our 2 cats and crested gecko. Every time she came in, she took pictures or videos to keep us updated on how they're doing that day. It was nice to see her interacting with our lonely fur & scale babies and our our minds were out at at ease that they were in good hands. She also helped bring our mail in and make sure things were tidy around the house, assisting with messes the animals may have caused. Recently over Christmas, we had severe winter storm Elliot slam into a majority of the country. Because of this, thousands and thousands of flights were completely cancelled. My flight back home to AZ from CA was no exemption. After reaching out to Cheryl and explaining the last minute situation, she was easily able to fit checking-in on my house and was VERY accommodating! Of all the stresses of being stranded away from home, not exactly sure how long of a wait to get back home, she was such a huge blessing for me to at least not to have to worry about my animals! Cheryl is the exact kind of friendly person you want to have in your house, loving your animals while you are away. She is very people savvy, animal savvy, smart, well organized, and most of all dependable!

Short version: Excellent, would use again!…read more Long version: I have never used pet boarding before, I was always able to rope a family member into taking care of our dog. This time, though, we have a rambunctious 5 mo. old puppy who is just too much for my mother-in-law. I did some research and found Heartstrings on Yelp with great reviews. I took a tour of the facility and was very pleased with the cleanliness and the staff. I liked the fact that the boarded dogs were given time in the play yard (supervised) every day and that they posted the dog pictures on Facebook. Our rambunctious puppy is also very fearful and nervous around new people and situations. I was worried how she would do. I called the resort a couple days into her stay and they said she was shy at first but had started to come out of her shell and was enjoying her time with the other dogs. One thing I really appreciate is they understood that our pup was shy and they worked to put her with other dogs who were well suited for her temperament so she didn't get traumatized by the other dogs. I would definitely use Heartstrings again for boarding and we will also be using their daycare services as well.

I've boarded my pup at HeartStrings and they are great. The humans really like their work and the…read moredogs show their love in kind Good Safe and Playtime too

Wish I could give 10 stars!…read more Sabrina has become a loved and trusted member of our family. She is incredible with our stubborn and goofy pitbull. From walking, to pet sitting: she is the only person we trust to care for our dogs. You can actually go on a vacation, and not worry, which is huge for us. Capable, dependable, trustworthy, and great with all animals. She truly loves and cares for them as her own.

We really lucked out when we found Sabrina of Pet Sitter Pro! Previously, we had been using pet…read moresitters of the "drive by" variety who came to the house, fed the dog, and 5 minutes later were gone. I always worried about leaving town and could not wait to get home even though our neighbors would stop in to check on our dog while we were away. Not any more now that we can count on Sabrina. From the very beginning when she sends you the questionnaire that includes all sorts of detailed questions so that nothing will be missing in case of need to the text message she requests and responds to once you've arrived home we know that leaving our dog in her care is something we can do without the slightest concern. When we are out of town she visits twice per day, walking Chili our lab/pit girl, and even taking her to the dog park! We joke that Chili likes it when we go out of town because she enjoys her visits from Sabrina so much! Sabrina is very knowledgeable about dogs as well. When Chili developed a strange skin problem that was not responding to anything from the vet Sabrina recommended adding an item from the kitchen pantry to Chili's diet and now about 2 months later the skin problem is gone. Sabrina is absolutely reliable, extremely organized and professional, very responsive to emails and texts, and just in general is an uncommon and highly valuable resource. I just don't encounter many people out there in the world who are as reliable and committed to their work as Sabrina. When we return home from a 2+ week vacation Chili is calm and happy. Not sure what else we could hope for...other than to be able to take Chili with us everywhere. In the meantime, Sabrina is a terrific resource, and we are very thankful to have found her. Thank you, Sabrina!

Our normal kennels were full and so we had to go looking for all alternate. And in general, we…read moreshould always have a backup anyways. Found Applebys and they are closer than our other one. Owners/workers are super friendly. They are different in that your dog will not really be directly exposed to other dogs. They can meet and greet through fences but not play together. I guess there are pros and cons to that. My dogs did share a kennel, which probably reduced the price. Be sure you know they only take cash and Zelle. I oopsied and forgot this and had no way to pay when I came to get them. Luckily they let me take dogs home and bring them cash back which was very nice of them.

The staff was very kind & welcoming. I especially like the fact they have outdoor play yards so…read moreyour pet can get fresh air and sun every day! (At quite a few boarding facilities your pet is indoors, 24/7 and frankly, they smell terrible.) I also liked they notified me promptly when I did not bring enough food & offered to get some more.

This review is well overdue. TLC is filled with responsive, caring individuals that will treat your…read morepet like their own. I only got to use their services twice before I lost my sweet 17 year old Bear but I felt lucky to have found them. Having a very fragile, senior dog that required extra care made me nervous to leave him but Kimberly, our dedicated sitter, quickly eased my mind when she came to our house for her initial visit. She kept me informed of his status during her twice a day visits and I knew all was good. I appreciated their kind words when I reached out to cancel upcoming services due to having lost him and I immediately knew I had chosen the right company for pet sitting. If I ever get another pet, they will be the first ones I contact to utilize their services.

I am out of state with my daughter who can not walk due to serious fracture. I was asked to turn…read morethe air conditioning down to 78. The thermostat said 84 but it was 80 in the house. I turned it down and then was called by Kara after asking that the back door be closed. She said she needed the thermostat turned down and I had already turned it down. I was upset that she had to call when I was taking care of a family member. I told her that I would probably not use her service again. The particular sitter had done things that were inappropriate. My ring camera went off and the sitter left. My dogs were left unattended while I paid for a service and did what they asked me to do. I am in another state. Please I advise not to use this service. No stars

We recently took and trip and prior to leaving had met with and selected Pam to stay at our home…read moreand watch our 2 dogs. During our meet and greet it was established she would visit 2 or 3 times a day and would spend the night. The length of time between visits would not be greater than 4 hours, her standard, and each visit would be an hour. She would arrive every evening and leave early every morning. Of her 20 visits, 3 were more than 6 hours between, 2 were more than 5.5 hours 3 were more than 5 hours and 3 were more than 4.5 hours. Her average length of visit 32 minutes. None of these are acceptable and if we knew in advance she was this irresponsible we would not have selected her. As to why we know the timing, we have a ring camera, it notifies us when someone is at the door. Our ring is also tied to our alarm system, which monitors the locking and unlocking of the front door. Before writing this review I sent and email to Pam explaining why would not be using her again, and hopeful for some explanation as to her lack of respect for her own guidelines. No response to my note. She had many good reviews and this may have been her just having a bad 6 day period. But as those of you who have pets, you know why we feel betrayed.

From the owner: I do visits as well as overnights. I will do up to 4 visits a day or overnights which include the…read morevisits during the day. I live in Sun Lakes so most of my customers are Sun Lake Residents. While visiting I will do walks, water house plants, pick up mail take out garbage. Transportation to the vet if sick on my watch.