My honest review- (First the good) True Blue installed a new FHA furnace in my home in 2016. All good, very professional. I was repeatedly told it had a 10 year warranty. Fast forward 9 years, it stops working. I emailed True Blue and Steve (owner) now tells me that there was only a 5 year warranty ( I even sent them the warranty card that I registered) He did send his guy right out. Joey was very nice. He cleaned the igniter and it fired right up (but only 1 time). It took him about 20 minutes total. Joey recommended they we replace igniter and flame sensor because they were "only sold in pairs" (this was not true as you will see in the photos). (Now for the bad) I had previously researched the parts, which were $41.00 for both. I asked Joey how much it would cost to replace both the igniter & flame sensor. He said that he called his office and they said $829.00. Really? For a 45-minute job? I asked Joey to break down the parts and labor and he said "I can't do that". I then asked "that must be about 5 hours of labor, right? (they charge $145/hour) He was very hesitant to answer but replied "maybe 3 or 4 hours labor". I paid True Blue $145 (1-hour min charge) and he left. So much for taking care of a loyal customer. I ended up calling another company. They came out and did a complete tune up. They charged me $165 total for everything, including the new parts. They also confirmed that my parts were in fact under warranty (but not the labor) . I am one of those people who is very loyal to a company that takes good care of me. In this instance, I 100% believe that True Blue was trying to take advantage of me. read more

True Blue Plumbing & Heating - Igniter $34.95 - Plumbing Near Me - Weymouth, Massachusetts

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These guys are great - responsive, friendly, thorough, and completely reasonably priced. I've had them out 3 times - a toilet issue that they fixed, a backflow valve that was leaking and they replaced, and an AC service. All three times, the cost was totally reasonable. In fact, for all 3 services combined I paid less than a single visit from a franchised plumbing company cost for a single visit. The techs have all been great at explaining maintenance for things, and scheduling with them is wicked easy. read more

Excellent work, prompt service, but I feel taken advantage off. I agreed and paid the estimate for a job that in my understanding would take a day, and it was efficiently completed in 3 hours. Effective rate per technician was about $600 as far as I can tell. I'd use True Blue again, but would ask for an hourly rate rather than a fixed rate since I can't really tell the time a job should take and will take the risk it takes longer than I'd guess. But the work was well done, and there aren't a lot of alternative options these days. read more

Tremendous customer service end to end. From a discussion with the owner, Ken, to Katrina in the office, to Alex leading the team at our house. Extremely professional and respectful. They put out a large dropcloth over the runner in our livingroom and after they left, you would never know anyone was here, they cleaned up so well. Our mini-split system had to have all new copper lines replaced due to faulty insulation from an installation done by another company. Very good pricing as well. Highly recommend. read more

HVAC evaluation for unit replacement. Steve did a complete assessment of our old heat/ac system and made a professional recommendation. We are in the process of finalizing the installation date now The Office Staff Katrina and Kelsey have been excellent as well! Looking forward to finalizing everything within the next month. The only delay is on my end. True Blue has been magnificent so far read more

True Blue Plumbing & Heating is the best. Very professional, knowledgeable, and fair. We had a leak in our upstairs bath and they came right out. Thankfully he looked at every possibility that could be causing it before he cut into any walls or ceilings. He found two leaks and fixed the problems. Very honest. I can't say enough good things. They also do our annual service which we are very happy with as well. Wouldn't use anyone else. read more

Please be aware and ask for quotes and prices upfront. We were overcharged for two visits when they were here for one visit.

Used them recently to replace water heater and boiler. They were super helpful throughout the process and took the time to answer all my questions. Easy scheduling, their admin Nicole was always helpful and friendly, and all techs that came to the house were professional. read more

After placing a call for an ASAP service call, Katrina was able to adjust their schedule to accommodate the service call for that afternoon. The technician they sent was Nick. Nick diagnosed the problem as a circulator motor and had it replaced within a few hours from start to finish. Nick was professional, knowledgeable, personable, and efficient. From my experience with True Blue, including the ability to adjust their schedule to accommodate me and their fine technician, Nick, I would highly recommend them. read more

I highly recommend using True Blue. The plumber Joe was on time, friendly and helpful. I am going to use them again to install my dishwasher. read more

We called about a problem we thought we were having with our central AC. They came out within about an hour. Mike and Scott were extremely polite and honest. My husband thought the unit needed a charge. Turned out to be a couple of the dampers were closed from recent construction. They were so honest about the lack of a problem. They could've totally taken advantage of us. But they were fast, efficient and HONEST. And they made sure that it was blowing cold enough. And the price was reasonable (even a bit cheaper than many around). Will definitely be calling them for all our HVAC and plumbing needs. read more

These people are FANTASTIC. We moved into a new home and wanted air conditioning installed. We have an older home and it has some complications with adding air, but True Blue has been wonderful in figuring it out! They gave us a competitive quote and we are so glad we went with them. Even after installation they have been so incredibly responsive to all of our questions. I cannot recommend them highly enough!! If you have HVAC needs, go with True Blue! read more

Absolutely amazing and professional service done by Steve. He went extra-mile on HVAC and AC yearly maintenance. Steve was very professional and addressed/ answered all of my questions while also providing few additional tips. I would be coming back to True Blue Plumbing and Heating for any and all plumbing and HVAC related work. read more

Steve was quick and very knowledgeable in assessing in repairing my central air-conditioning issues. I would highly recommend True Blue Plumbing for your HVAC needs! read more

True Blue Plumbing is aptly named. I found this company on my local blog and am grateful for the find. We were having issues with our furnace and were seriously considering replacing it. However Steven and Coleman arrived and for the price of a single visit replace a single part which would have been extremely difficult to find because of the age of our furnace, however Steven just happened to have the exact match in his inventory, in his truck. To make a long story short he replaced the part totally cleaned the burners and we are back and running with a savings of about $7500. Totally cool, painless and the system has be trouble free for the past 3 months without a single hiccup. Additionally we were having trouble heating the second floor and really needed to create a second zone which would have cost us a small fortune. Steven suggested a super simple fix that entailed closing the steam venting on the first floor to an absolute minimum to force the system to send more steam to the upstairs radiators. I could not believe the outcome. The upstairs is now a few degrees warmer then the first floor and did not cost me a dime for the successful outcome. Steven's big advantage over all of the plumbers I have hiring over many, many years is his COMMUNICATION SKILLS. He is able to address my concerns and communicate solutions in easy to comprehend explanations. Without a doubt he is a find. Younger then most of the plumbers I've previously hired he brings knowledge and skill and the ability to communication to every interaction. I highly recommend him and strongly endorse his business. His charges are inline with other plumbers and actually much less as he has great ideas that have saved me significantly. read more

I was very impressed with True Blue and highly recommend them. When my gas furnace malfunctioned, I needed to find someone to come out and fix it. As a new homeowner, it was the first time I have needed a plumber / HVAC technician and so I was a new customer when I called. Steve was at my house just a few short hours later working on it. When a part came in sooner than expected, be came back out on a weekend to finish the job earlier than expected. Steve and the man working with him were both very professional and courteous, and did not leave until they were 100% satisfied problem had been rectified. I will absolutely use True Blue for all future HVAC and plumbing needs. read more

I think this place deserves more than 5 stars. Our central AC stopped working out of the blue. They under promised and over delivered. They said they couldn't come until 3 weeks from the day we called. Then they had a cancellation and squeezed us in the same day we called. Alright, we didn't expect that but it was awesome. Came on time within their promised time on the same day. Cool! We are feeling good already. Then the guy fixed the central AC in under 15 mins. They replaced the capacitor and cleaned out a mouse nest (freaking rodents!). I asked them a lot of questions about mini-split and tankless water heater. They were honest about it. Didn't try to oversell their service. The whole service cost us $275. Was it expensive? Well, the part is less than $20. But I think it's worth it for the expertise, responsiveness, labor, professionalism, friendliness, timeliness, and hard work. We didn't just pay for that one service alone, but the whole operation is exceptional. Even the phone scheduling lady was pleasant to talk to. I think the service is worth every penny. We will use them again if we have any heating/plumbing issue, though hopefully, we don't run into those problems. Now, we get to enjoy our cool AC! read more

Professional, courteous and timely service. Steve was fantastic. His work was clean and efficient and he explained what he was doing under our sink while he made it look easy. He gave us solid recommendations and the price was more than fair. I would use True Blue again and recommend them to anyone. read more

Absolutely the best service you could ask for - prompt, polite and transparent! Over the weekend I found I suddenly had to replace my washer and dryer. Since I have a gas dryer, I needed to have a plumber come disconnect it before the appliance store delivery and connect the new one after. All of this was happening in a matter of just days. I called True Blue at 7:30am on Monday morning, and by 8:30am, the job was done. I really appreciated the speed, but also the transparency. I got the price before the service, and during service, I was informed about all the work that needed to be done in connecting the new dryer - things that were safety hazards not caught in my home inspection. It's great knowing I can trust and rely on True Blue! read more

True Blue fixed our furnace after a MassSave inspection. They were very honest and gave us great tips on maintenance. The price was great. read more

We shopped around for several weeks for a contractor to convert our house from oil heating to gas heating and replace the hot water heater, and I am very happy that we chose True Blue. This company provided a very fair price, clearly communicated with us throughout the entire process (and stated the technical terms in ways that I, a novice at home improvement, could understand), and did an outstanding job with the installation. They definitely provided professional, timely, and courteous service! When some issues arose with gas company not being able to install a meter in a timely fashion, True Blue went above and beyond to help us solve the problem. I will absolutely call them again for future service and I recommend them without hesitation. read more

My first experiences with True Blue were when I called them to take care of a couple of small plumbing emergencies. Steve and Mike showed up when they said they would, completed the work correctly, and charged me no more than the estimate they had quoted up front. So when it came time to replace our 40-year-old heating system, I wasn't going to trust that job to just anyone. I didn't even get a second estimate. Steve walked us through the entire Mass Save rebate process, they completed the job in the time they said they would, and a week later they stopped by again to make sure everything was working properly. Our heating bills are lower than they've ever been. True Blue has a customer for life. read more