The hat selection is nice and good the service was good…read more A guy answered all my questions particularly about customized hats and business He even referred me to a different hat store if i had wanted a personal design But it incredibly surprised me how willing he was to divert business there Overall the value of his hats depends upon your personal preference

Was helped by Robert, I came in for basic black and white hat, but Robert open a whole new door for…read moreme and showed me the updated fitted baseball caps. Went in for 1 hat left with 2. He was also able to curve both my hats upon purchase free of charge!

I am usually never a person to put bad reviews, but unfortunately today the service was horrible…read more I walk in with my dad because he needed me to ask the employees a question regarding the sale happening. First off, there was a group of guys and 1 women . i assumed they were all workers, but later found out that only the women was. I wasn't welcomed in the store, and offered any assistance. i eventually had to go up to the group of people assuming they were all workers while they were chit chatting asking her my concern. She obviously gave me an answer but didn't offer entirely the helped i needed. I didn't feel welcome in the store, and the employee was no help because she was just dancing to music with the guys and messing around, very unprofessional. I decided to leave because i felt unwelcomed and uncomfortable.

- Okay customer Service - Cash Register are employees phone…read more I like how lids always has a sale section. There was no cash register so did not know where to go to make a purchase. Just have to go up to an employee and they pull out their phone to take payment, not sure how I feel about it but it wasn't too bad.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

**Horrible store employees, asking you the same question 7 times, and they all think you are going…read morein there to steal. They're not welcoming at all, I will never go back to this store. i went in yesterday and me and my friends were harassed by the employees. While checking out, one employee, (has tattoos the other one has pink hair lol) asks my friends what else did he have, insisting that he has something else. then he reviewed the camera footage and realized he's an dodo bird. DO NOT GIVE THESE PEOPLE YOUR MONEY

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Absolutely LIVID right now. My husband and I do not live in the area. We are here today with family…read moreand my husband saw an embroidery design in the window that he liked. So we walked in, he paid for them to embroider the hat that he was currently wearing, and we went on shopping. My husband got a call that his hat was ready, and when we were done looking at some stores we headed back over to pick up his hat. It was a little after 4:30 pm. Their hours say that they close at 7pm. We can literally see his hat in the window, but the lights are off and there's no note up or anything to suggest that they're on a break. Called mall security and they don't have keys and apparently, these employees do this often. I will be calling their corporate office tomorrow (1 888-814-4287). They have stolen my husband's hat. We do not live in the area. So getting it back has now become impossible.

The store is closed before 7pm on a Tuesday night, why??? This is bad business..... what kind of…read moreservice is this? How can anyone come and select an item when the store is closed, do they not value customers???

Five stars for having the black city t-shirts here. Other places closer to downtown have other…read moreversions, but they do not look as formal, or will not last as long inside a washer or dryer. Chef Baca"s BBQ had them for awhile at the Main Library, but they disappeared and there's no one inside now.

Been coming here for about 4 to 5 years.. helpful and friendly staff so can't complain about that…read more Love where there at, since the store is bigger.. bought a couple of things over the years for my son.. I need to get a couple things for myself to be honest. Haha.

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

I mean, who goes to a place like this for the service? Really the selection of carharrt, dickies,…read morelevis, plus 5.11, propper, then dove for womens is why I always go back. They stock the large xtra tall shirts my son wears, the pro club stuff he likes, great boots and graphic tees in completely random order. Camping gear, yes they have it, but I prefer REI for that, but boots and jeans, always heading here. Aaaaaand grabbing a slice next door