This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

Lew came out to assess the furniture and service requested. He did a great job asking questions,…read moreknowing their service offerings and providing prices. The nice part is that they are able to do the service day of when they come to assess. We wanted to know a quote on our mattress, couch and rug. We decided to get the couch and mattress done but the price for the rug was higher than we wanted to pay. The quality was worth the price. Our couch looks amazing and all our stains are gone. He was very professional and did a quality job. I would recommend this service.

A few Weeks ago my wife went down to the basement to put something down there. Now, our basement is…read morenot an area that we visit very frequently. I keep a lot of my guitars and amplifiers and keyboards down there, on the rare occasion I feel like being musical. So it had probably been a week or two since we last visited the basement. Now, basements in Oklahoma are very rare due to a very high water table. Knowing this, A sump pump was built in to the floor in the basement underneath the stairs. We have been in the house for just over a year, and never experienced any flooding, figuring sump pump was doing what it was supposed to be doing. Well, my wife was horrifically introduced to about 10 inches of water in the basement that Sunday morning. My wife screamed to me to find somebody, Anybody, to get over here ASAP to start getting the water out of our basement. I Quickly typed into my phone water damage, Yukon Oklahoma business. Luckily, SERVPRO of Western Oklahoma city was the first business to pop up. I immediately called the number, and got a hold of Chris Edmonds, The owner. I asked if they could come out that day and look at our horrific problem. Within two hours of the call, Chris and his team knocked on our front door. Professional And masked, for protection of Covid, I invited them in. Chris and his team diligently got to work!! After a few hours of cleanup, Chris sat down with us to explain how Servpro was going to help us next. Not realizing that Servpro was a multi tasking Company, he really put my mind at ease. He explained that they not only would remove the water, they would document all of the damage to our personal belongings and furniture. He also stated that they would be responsible for the removal of all the contents in the basement, demolition of the wallboard damage, carpet pad, and carpet, even sending samples of that damage to be tested for mold. Over a series of days, Chris and his team respectfully, safely and professionally came in and did what they were going to do, and did the work with precision and accuracy, while being communicative about everything they were doing. Chris and his wonderful staff are so knowledgeable, friendly, courteous and most importantly, safe. I never thought we would've been this lucky to have hired such a great company to help us during a time of great stress and worry. Chris has even put me in touch with a contact of his that is going to help in the restoration of my guitars and amplifiers and keyboards. We are currently about to start the rebuild phase of the project. Chris has also put us in contact with a great building contractor, that will restore our basement to back to the way it was. Not only did Chris and his team put our minds at ease with their exceptional work, they go the extra mile and deal directly with our insurance company to make sure that everything is legitimate and documented. I cannot overstate how glad we were to have the opportunity to work with Servpro of Western Oklahoma City!! I will never hesitate to refer this wonderful company to anyone of my friends or family who who may suffer from water or fire damage. These guys really have a heart and truly care about their clients. Hands down Chris and his team are the answer to helping anyone with water or fire damage. Go Servpro of Western Oklahoma City, and thank you so very much!!