Zero Stars - Absolutely Disastrous Experience…read more
I am beyond dissatisfied with my recent visit to Artisan Beauty. I had an appointment with Jessica, but upon arrival, I was not informed she was unavailable,/not there and my service was actually done by Abby, who I did not book with but since she didn't introduce herself I assumed she was Jessica. Abby was only a year out of school and had minimal experience. I intentionally avoided scheduling with her on the booking site due to her limited expertise, bait and switch. WTF.
From the outset, Abby did not introduce herself or communicate with me effectively. During the haircut, it became evident that she was in over her head. I was informed midway through that I was her "first live bob," which immediately raised concerns. The result was a jagged, uneven haircut--particularly noticeable with one side much shorter than the other. When I asked about the back of my hair, I was shocked to hear that Abby had "left it" uncut, prompting me to ask, "Did you even cut the back?" She responded, "No, do you want me to?" At that point, I should have stopped the service altogether.
I walked out without paying for the service, as I was appalled by the state of my hair. To make matters worse, Eden, the owner, was dismissive and condescending when I sought assistance. She insisted the cut was "fine" and downplayed my very real frustration. She'd fix it but if this is fine to her, no way was I letting her chop off more and making this nightmare worse.
I am now left with a haircut that requires immediate correction from another stylist, and I'll be forced to wear a hat until it can be fixed. This experience was truly unacceptable, and I strongly advise anyone considering this salon to think twice.
I fully expect a defensive, unprofessional response to this review from the owner, but I'm sharing my experience in hopes of preventing others from facing the same disappointment.
Editing to say: after washing my hair twice, there is still terrible chemical smell that I can only compare to that 80's perm smell that I am old enough to remember what that smells like. What the hell chemical was used in my hair that I did not ok? To say I am mad is an understatement. How dare you do this to my hair?
Editing again to say that the person who did this to my hair was Abby, not Amber, I edited my review, she failed to introduce herself to me at all I had to look her up on their booking site.