To the salon owner of studio, 787 in Newburgh New York…read more I am sure by now you've seen this review coming. I wonder though, if you knew or even cared about why it has taken me almost a week to write it. Let me explain. When I came into your salon last Wednesday, I was so excited. You see I have been in a really dark place for months now. I haven't been able to leave my home or go places in public by myself. Coming into your salon by myself was a huge step for me. I had been binge watching the Fab Five on Queer Eye doing makeovers and inspiring people. It was just the inspiration I needed, to make a change for myself. One that would allow me to feel beautiful on the outside. When I walked into your salon and sat down in your chair, you immediately started a conversation where you were judging another person. That should have been my first red flag to get out of there, but instead I stayed. I redirected the conversation, hoping that maybe you would see something from a kinder point of view and before I knew it, you and I got on a conversation of autism and I disclosed to you that I was autistic. As an autistic person, it is very hard for me to speak up for myself. However, at least twice I spoke up showing you the picture of what I had asked for and what didn't look right on my head. Never once did you explain to me why you did not think the cut would work, nor did you offer ideas on how we could get it as close to what I wanted as possible. Once the cut was done, I paid for your service, unhappy, but terrified to start a confrontation with you. I convinced myself instead, that some product and some hair dye would at least help me style my hair, and make it look somewhat presentable. Unfortunately, nothing I did made the cut you gave me look anything close to what I had asked for. I was devastated. After speaking to my daughter, she convinced me to allow her to call you. See, I had no intentions of taking this any further. If you knew anything about me, you would know that I am the most polite and kindest person you will ever meet. I don't like to start confrontation and I always worry about making other people feel bad. So I had all intentions of letting this go, but it was my daughter who stood up for me and said mom let me do this for you, because you did not deserve what you got. I agreed and allowed her to call you in attempt to simply get the money back that I had spent on this horrible cut. To my shock, when she called you, she tried to politely speak to you. However you started yelling at her and you stated that you were not going to give me the cut I asked for because you thought it would look silly and like a Karen cut. I don't know why you thought it was OK to cut someone's hair in a way that they had not asked for, simply based on your opinion of what they wanted. I do not understand why you thought it was your place to make a decision for me, especially without consulting me first. I have spent the better part of the last week in tears. Unable to go out in public, and unable to look in the mirror without breaking down all over again. If the cut I wanted was silly, then the cut that you provided for me is clearly beyond unacceptable. I would have liked to explain to you all that you have put me through, and all that you took away from me. My pride, my dignity, my ability to feel good about myself. However, when I arrived in your salon to pick up my refund, you would not even provide me one moment to ask questions, and to speak with you in a calm, kind and polite manner. Instead you chose to yell at me, speak over top of me, and leave me with so much anxiety and fear as I walked out of your store. This is not how a business owner should behave. I want everyone to know that this is a salon owner, who does not value their clients. This is a salon, owner, who thinks it is appropriate to take a pair of scissors, and violate the people in their chairs. This is a salon owner, who thinks too highly of their ability, to ever hold themselves accountable when they make mistakes. Above all, this salon is not a safe place for vulnerable people to feel heard and seen. Take it from me, go to another salon and let the pictures I've provided speak for themselves. This is a salon owner, who should not have a license to do hair, because it is clear that she believes she also has a license to do harm. For those of you reading this on Google or Yelp, please note that if I could, I would share the full audio recording of the way this salon owner yelled at me when I went to pick up my refund, because I made sure to cover all my bases. This salon is not a safe space, and coincidentally, this is not the only review that this salon has like this. Do your research and go somewhere else.

Today I visited Studio 787 for my first appointment with Irene for cut & color. After decades of…read moreusing the same stylist I recently found myself in need of a new salon. Irene was very welcoming and friendly. She did a great job on my hair! I will be back!

Had a great time with Samantha. Would recommend, she gave me what I wanted and her opinion on my…read morequestions about color and style on my hair. I definitely will be coming back.

Best team of Hairdressers in NY from amazing color , to up to date styles, updo's and keratin…read moretreatments, they do it all.

My service was exceptional. Ms Tamara was very professional. The shop was a very friendly and clean…read moreatmosphere! She did exactly what I asked for. Her hair braiding is top notch. I highly recommend The Creative Touch Hair Salon.

Positive: Cleanliness, Professionalism, Quality I started…read moregoing to this stylist because I am not always good in making prior appointments since my job is far, sometimes I get home late and I am just exhausted, or I am running here and there, trying to get important errands completed. I looked online to see who would take me the same day or at least the next day and I landed at the "Creative Touch Salon." Maureen is very professional hairstylist. She is patient and takes her time to understand your needs and the hairstyle you like. I have had several bad experiences with braids or extensions where the braids were too tight so I took them out the same night, the next day or within 3 days. I went to a different stylist prior to Maureen and although the ladies were very nice, the box braids were huge, not what I wanted and my head hurt so bad I had migraines and sores in my scalp that began to puss. I didn't last 4 days with them and took them out. I have had similar experiences with extensions too tight or they irritated my scalp, where my scalp was tender. Maureen took her time and she allowed me to express my concerns and questions. She explained the hair I needed to buy, and her technique for styling the hair. I didn't want to be a nag, but in my nervousness I asked a thousand questions and I had contacted her a few times about the style. However, she answered all my questions in stride without hesitation. Since I have been going, she always answers politely without getting upset with me. She is awesome. I love my hair and it is going on 4 weeks. I have washed and conditioned my hair, and it still looks wonderful. My hair is growing quickly so I will have to get this redone soon. I am so pleased. I have no sores, no irritation on my scalp, no dandruff, no migraines, I can easily wash my hair and scalp and I am so delighted I took a chance and went to this stylist. I also made a new friend. Maureen is absolutely wonderful.

I have moved to the US in 1999 and I have never found a salon that I like and was happy with the…read moreresults, until I was lucky to get Kristen kids in my PreK class. After getting to know her - and liked her energy - I took a leap of faith and decided to go to her salon. Best decision I ever made!! The place is so welcoming, with a little bar area for coffee and water. Everybody there is very nice. I love to go there and get pampered. Kristen really takes good care of my hair and I couldn't be more happy!

The service here was prompt with an appointment. Staff were very friendly and we were pleased with…read morethe cut. The waiting area was comfortable with beverages available. Great place.

I can't say enough wonderful things about The Art of Hair! Michelle, the owner and stylist, is an…read moreabsolute gem. From the moment you walk through the door, you can feel how much care and passion she puts into her work. The salon itself is so charming -- warm, welcoming, and beautifully decorated -- it's like stepping into a little oasis where you instantly relax. Michelle truly listens to what you want and somehow makes it even better than you imagined. Her attention to detail, creativity, and skill are unmatched. Whether it's a fresh cut, color, or full transformation, I always leave feeling confident and beautiful. If you're looking for a stylist who genuinely cares about her clients and a salon that feels like home, The Art of Hair is the place to go. I'm so grateful to have found Michelle -- she really is the best!

Got my hair done here. Charged me over 300 dollars and they completely destroyed my hair. Took me…read moreyears to grow it out. Found out the girls doing my hair were 16 year old students who didn't have their cosmetology license. Awful

Tina is the best! Great at cutting curly hair, always accommodating and making time for me!read more

Run to Tina if you have curly hair. She is amazing. I have been going to Tina for years and have…read morerecommended her to friends as well who share my positive feelings. She has also started doing color on my hair and also does an excellent job. I got her name years ago from a friend and sure am glad I did.

This is a great salon! I made an appointment for an updo for a formal event and my stylist Kirsten…read moredid an amazing job! I showed her a few images of ideas I wanted for my hair style and she did a great job interpreting those ideas into a fantastic updo. I got so many compliments at the event. I will be coming back here for future updos as well as regular cut and style sessions.

Really beautiful salon! Friendly staff and was sat right away! Kristy was very personable and did a…read moregreat job on my haircut. Not to expensive. If you are looking for a nice and cozy place to get all things pampering. This is the place for you!

Kristen is the best! I love how she does my hair. She listens to what you want, explains what will…read morework and what may not and explains how it would look before doing it. You feel like family as soon as you walk in the door! Kristen and Berlinda did my hair for ny wedding and it was fabulous!

Fantastic Place. I just moved here from Long Island and this salon was recommended highly. Best…read morecolor and cut I have ever had. Amanda was great. My new salon.