They got me in very quickly (I was there before 11am), they listened to me thoroughly, and checked…read moreevery last thing just to make sure I was okay. Specifically Mary was incredible, she made me feel heard, explained what was going on, and gave me a plan of action going forward. One of the best urgent care experiences I've ever had!

While no one wants to visit a clinic, this place was fantastic. Tammy checked me in after the…read morekiosk. Melissa, took me to my exam room. Kirsten the PA, was fantastic with my 5 stitches that I needed. They were all professional and courteous.

Excellent care here! Had to go to urgent care while on vacation. Planned to go to Bayside Docs…read morebased on reviews... but it closed in July 2022 - we learned upon arrival. Registration was easy over the phone upon arrival. Phone number is on a sign out front. It's located in a medical center. Can't speak for anything other than urgent care and pharmacy, but they were outstanding. Registration was 5 mins over the phone from the car. Triage RN was professional, efficient and friendly. We saw a PA by the name of M. Hays. He was excellent, very competent and good bedside manner. Pharmacy was quick, friendly and professional. Highly recommend this place. Urgent care hours are longer than claimed under this title. See Munson Urgent Care for proper posting of hours of operation.

When you go to a doctor (this is for the foster family primary care in the building) for answers to…read morea problem and they do test but takes 2 weeks to get any results then no real answer and have to contact them for what the results are and it takes 4 weeks for a call back and they are impatient on the phone like you are a burden this is a problem. Young adult who is having issues with back and still no real answers not a call from doctor at all just nurse assistant who doesn't seem to care and should not be in a job that you should be patient and caring who just short answers and not real answers to the question you have. I would highly not recommend them.

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

Labor & Delivery For such a special event in peoples…read morelives... we had a scheduled induction at 40 weeks. I ( grandparent) drove in from Florida, another set of grandparents drove in from Indiana... the father of the baby was released from police academy (just for birth, then he was to return to academy). Munson advised us of a cancellation time which was not followed by them. They called as we were preparing to leave for the hospital. First they said they had no beds.... then in same phone conversation it turned into not enough staff. Nurse on phone said she would call right back after talking to manager/charge nurse.... Waited, waited, waited... meanwhile they are calling dads phone, leaving a message to call back, but leaving an incorrect call back number. Nikki the charge nurse/manager gave some excuse, contradicting stories and said they will call in the morning to reschedule ... which they did, but canceling again. Said to call back at 10am, which we did and they canceled again. No regard as to father missing two days of training and his only maternity leave at this point... family in from all over. Then they called and asked us to reschedule with a side note of canceling again. Finally get a medically necessary induction date for 11 days post due date (10/13). Daughters water breaks on the 10th. Get to hospital and it is confirmed. Started pitocin at 9pm. A bald male anesthesiologist came in to do an epidural and was SO NASTY even the nurse was shocked at his behavior, not to mention he was rude to my daughter and hurt her. Needless to say epidural had no effect until a female anesthesiologist came in and asked my daughter to reposition and she gave her some medication and it worked. Daughter goes into active labor at about 4am.... She is ready to push by 8am, doctor goes and does a C-section and missed my daughters delivery. Nurse delivers the baby with cord wrapped around baby's neck and lays it on daughters stomach not even looking at cord tightly around neck. Dr. comes in and grabs baby and gets cord unwrapped from neck.... Now waiting for placenta to be delivered. Placenta out and my daughter start's hemorrhaging horribly . Dr spends the next hour and a half stitching my daughters 3 degree tears while losing over 2 liters of blood. So now she needs a transfusion, medication for the blood pressure, Pitocin for the bleeding and doesn't get any contact with baby. My daughter was so sweet and thankful.... Never lost her composure and from then on ALMOST all the labor & delivery staff was cold & distant. They made this first time experience AWFUL! The hospital staff in L&D (EXCEPT 4 nurses, one of who's last day working at this facility was on following Wednesday, were great) the male anesthesiologist that night were ABSOLUTELY AWFUL. Unfortunately the only hospital in the area... so they don't have to care. Our experience with first delivery AWFUL! Don't think my daughter will return to this hospital.

In May of 2023, this pharmacy gave me someone else's prescription in a group of 4 scrips I picked…read moreup. I took it for 16 days before they realized the mistake. They violated HIPPAA and put my life and health at risk. Then, they wanted to brush it under the rug like it was no big deal. DON'T USE THIS HORRIBLE PHARMACY!

I love seeing Krystal Auernhamer at this office. The wait is never long and the staff are always…read morefriendly! Whenever I have a health issue, which is quite often in my case, it is addressed right away! I have found a doctor I plan to stay with as long as possible. We have a great relationship and it helps to be able to have open discussions about my health care!

From the owner: Partners in Health is a multi-provider Patient Centered Medical Home specializing in Preventative…read moreand Wellness Medicine. If you are seeking a female provider in Traverse City, Partners in Health is the right place! Angela Pohl, DO is our Internal Medicine doc, and we have two PA's focusing on Family Medicine, Christy Alexander, PA-C and Kirsten Crosby, PA-C. Our newest provider Krystal Auernhamer, PA-C started in January 2018. Krystal is also a Family Medicine practitioner with a strong focus on Diabetes. We are currently accepting new patients and participate with most payers.

Spent a few nights in the Maternity ward after my wife delivered our first child. All of the staff…read morewe interacted with were very professional, knowledgeable, and helpful. Our nurse through L&D, Ashley, was amazing in particular! The facility could definitely use an update. If you're planning on delivering at Munson, I would recommend bringing several layers of clothes with you as all of the rooms are very drafty, particularly next to the windows.

We took my 3 month old twins in the ER last night due to respiratory issues and concern about how…read morethey were behaving. They were born premature so the nurse hot line recommended they were checked out that night. We were put in rooms (they separated each baby) at 11:30. By 1am we had no one come speak with us. Not even a nurse check in. I called to see if we were going to be checked on and to let them know my other infant who was separated from me needed to eat. The nurse told me the doctor would see us in apx. 20 minutes and then came back 30 minutes later and said we were going to be seen next. Then she never came back and we had to buzz again around 4 o'clock to ask once again when a doctor was going to come in or if they were concerned, even to check our babies temperature which was high when we first came in. After we asked for the second time, we didn't see someone again for 30+ minutes. I understand they were short staffed and clearly very busy. It was just an awful feeling sitting there, knowing that my kids were not doing well and no one was checking. I also was hearing staff members outside the door, talk poorly about patients, paramedics And talking about going to the bar after work. It just doesn't seem very professional there to me. When the doctor came in, he was helpful. It was very clear that he may have been one of the only doctors in the whole emergency room that evening. This seems very unsafe and in situations like that, they should notify patients on what is happening. When they are unsure of how severe my baby sickness was they should let us know how backed up they are in case we decide to go to a different hospital to get seen sooner. I'm assuming there was a shift chain while we were there. The new nurse Grace who took over had came in and checked in on us several times and was very loving and helpful. She is an absolute rockstar and made up for the awful several hours before hand. Munson we need to do better at helping your staff. It's truly unfair to your staff and your community what you're doing.

So I was looking for a new doctor since I hadn't seen one since I moved from SoCal. Dr. Bowerman…read morehad good reviews, so I decided to give her a try. It took about a month to get in to see her, but the wait in the lobby wasn't too long. The office is generally not the best ( a teeny bit grungy). She came into the exam room, I didn't haveto wait too long for her. She's young and very nice, I told her she had great reviews on Yelp. She sat with me and spoke to me about everything, taking her time, not making me feel rushed. She mentioned she would be out on maternity leave in July, I figured that's okay because I won't be needing her too much then, just getting my routine check up now. I was glad to see her good follow up reviews on Yelp. My insurance rejected some of the doctors she referred me to, so when i called the office to get tht cleared up, it turned out she was out of the office for 6 weeks due to bedrest. Her staff is busy and really couldnt help me too quickly, and since she was out of the office, she couldnt call me back about my lab results. I requested an on-call doc call me, who eventually did (after ignoring another request for a call which was more urgent then my results) and was so cold on the phone. I have no doubt she's a great doctor, and I'm not going to blame her for bein preggo, but since I've become a patient around her maternity leave, I feel a bit neglected. Definitely see her because shes a warm doctor who doesnt make your issues feel petty, but maybe wait until shes back from maternity leave and settled in...I've kind of gotten stuck in between, and still trying to work out my referrals.

I've never seen Dr. Bowerman, and she may be wonderful, but her office staff SUCKS! I selected Dr…read more Bowerman to be my PCP back in March and my HealthNet card has her name on it as my PCP. When I called to make an appointment, I was told that her practice isn't taking any new patients. Then why was I able to select her?? Even the medical group had her office listed as "open." I need a refill on a prescription, and I was told to go to Urgent Care. Total and utter crap. Now I have to go through the vetting process all over again.

Fantastic practice with caring doctors. Dr. Heindl is an awesome primary care. The online portal…read moreand messenging works well and creates seamless communication. The lab downstairs is lovely.

on the 19th of August I sent a letter to West Front Primary Care PC explaining why I was disputing…read moretheir bill. I told them that I would put in a claim with Medicare and asked for a hard copy of the bill along with the codes they'd used for the care provided. I also paid the disputed amount because I didn't want them to destroy my good credit rating. It is now 10 September and I've heard nothing back from the billing department, nor have I ever received the information that I needed to dispute my claim with Medicare. How do I know that they received my letter? They cashed the check. My beef isn't with the medical providers but with their billing department so unless you have unlimited funds and masochistic proclivities, I'd recommend that you avoid West Front Primary Care.

Excellent care with lovely nurses and doctors- who are really understanding, gentle and…read morenon-judgmental. I could go to any OBGYN - and I go to PP. *No idea what "Green M" is talking about.. the place was flawless and very sanitary.

Kindest, most understanding and knowledgeable staff. I starting going to PP after being treated…read morelike a number at another local women's clinic , and this is absolutely not the case at PP! I mostly appreciate how respectful they are towards everyone's pasts and differences, for example, asking pronouns and being careful not to assume anything. I also appreciate the mental health and abuse screenings. I feel strongly that (especially young) people need an honest medical provider who ACTUALLY cares, and Planned Parenthood in TC is exactly that. I can't say enough good things about these people!!

Front desk attendant was extremely passionate and unprofessional when asked a simple question.read more