I would not recommend the post-installation customer service. My aunt bought a home that had solar panels installed by this company. The previous owner left the installation contract for her and told her to call this company if she ever had problems with the solar panels system. However, every time I've tried to help her call them for help, it has been a painful process getting help and answers. Earlier this summer, one of the components in her system was malfunctioning and her electricity bill increased a lot. I tried calling a few times and ended up having to leave a message on the answering machine. I waited for one week for a callback and ended up having to call them again myself. Now most recently, my aunt needed to repair the roof, so I called to see if they could do a removal and a reinstallation. Surprisingly, someone picked up the phone the first time I called. However, they didn't have a quote ready and needed to call me back the next day. Again, I didn't get a callback and had to call them myself after two business days. I got to speak to their receptionist but she needed to go pull my file and asked to put me on hold. Instead of being put on hold, she hung up the phone and I spent over an hour and half calling back trying to get back in touch with their receptionist company. No one picked up the phone for that entire time and at one point, the phone only rang twice before I was sent to voicemail, which makes it seem like I was being sent there intentionally. On top of all of that, I still haven't had any of my questions answered. I hope to see a callback eventually, if only to have my questions answered. read more

I had an awesome experience with True Power Solar. From start to finish, they were super friendly, professional, and clearly care about what they do. You can tell they really take pride in their work and don't take any shortcuts. During my installation the team showed up on time, explained everything in a way that was easy to understand. Everything looks great and works perfectly! It's rare to find a company these days that's this honest and dedicated. If you're thinking about going solar, I 100% recommend True Power Solar-- they make the process easy, stress-free, and you can trust they will take care of you. read more

True power solar did an excellent installation on my home, they got my solar system up and running faster than I had thought and answered all my questions that I had in a professional manner. We looked around at many companies before choosing True power solar because they made it easy to see the value compared to other companies due to their attentiveness to my project, they picked up all trash as well as they were professional. I would recommend True power solar to anyone looking for a streamlined process and a team ready to help with any thing that you may need while having competitive pricing. read more

TERRIBLE!!!! So we did research on True and everything looked and sounds great, the team was friendly, they got all the documents signed and then once the system on the roof was installed it turned into a total nightmare. They did a partial reroof since they won't do the rest till after the system is approved by the county and once it was installed we didn't hear back from them. A couple months go by and we were wondering why we haven't heard about them setting up the inspection yet. Plus we wanted to take advantage of the first year interest free payment options but we have no idea how to sign into the portal. We tried calling them, sending a message request for an email response via their online website. Nothing. Months went by and we didn't hear from them. 8 months later we went out to the store and came home to one of their reps in our back yard apparently updating our electrical box!!! Broke onto our property without any form of notice. After that we finally got in contact with a representative (probably because we chewed that poor man's butt off, so he told a supervisor) and they set up an inspection with the county, just to come to find out they installed the wrong brand of solar panels. So they had to rewrite our contract to match what brand we had installed and then set up another inspection with the county. By this point it's been almost a year, and when the inspector came he failed it again because apparently the original home owner didn't get a permit for the electrical work he added to the enclosed patio and it wasn't weather proof. Mind you, before the system was to be installed True was suppose to do a walk through in our home and out side to ensure all outlets and what not were up to code or standard to install the solar panels. Which clearly, they didn't do correctly. Now we had to pay to get the patio updated and get permits for the patio and by this point it was a year, solar panels still haven't been turned on, because of our contract we had to start paying the loan for the solar system AND our electrical bill. I tried reaching out to Enium who our payments were processed through and they explained to me that we should still make our payments since it stated in our contract we promised to pay a year after the panels were installed BUT we could ask the solar company (True) to help assist with one of the payments, I.e. either the solar payments or the electrical bill. So I reached out via email and got a reply from a lady name brook ellis about assisting with the monthly payments. She first replied saying why our system wasn't currently activated like as if I asked why it was off when I clearly didn't. So I told her that's not what I meant and repeated my question about them assisting with the monthly payments in a slightly different way, to which she responded that homeowners are responsible to pay their permits and we cannot assist with the cost of permits. At this point she's dodging my question and it was pissing me off. So I told her she's clearly not understanding what I'm asking and I wanted to talk to someone else. To which she denied me to talk to another person and stated "true will not be assisting with helping with any payments". Which to me tells me she knew what I was asking for and she played dumb. If she just had said from the beginning "I'm sorry but unfortunately that's not something we can help assist you with" I would have been more understanding, instead of her giving me the run around. The whole situation with true was extremely unprofessional and I'd like to point out it's been a Couple years and my solar system still isn't on, not to mention I still only got a partial reroof done. I'm paying for a service I'm not even using plus an electrical bill. Now it's more of an issue of we have other personal matters going on in our lives so we haven't been able to get anything finalized with this system. Absolutely terrible experience. And sure maybe this is a once in a blue moon problem, but honestly there were sooooo many red flags, I do not recommend this company. read more

If you're looking for a reliable solar installer please give True Power Solar a chance. The solar installation process for the solar energy system at my property was smooth. Additionally, whenever I have questions regarding my system they make sure to respond promptly and take care of me. They really do mean it when they say they are their customer's long term partners! read more

I'm so glad I went with True Power Solar! The receptionist Ana was very helpful in updating me with our project and they updated as much as they could. We signed the contract in July and we had the city approve our project a few months later. Compared to many other solar companies my friends have gone with, true power solar is very efficient ! They also installed high quality panels but I paid a lot less than what my neighbors have. read more

During the initial installation, they couldn't figure out how to set up their solar edge program on our existing router, they had to lie to my older age mom that my router is bad and that's why they couldn't set up the program they wanted us to buy a new one. Well if their program requires a new router shouldn't the price be included? The "bad router" that they claim is about to go out soon is still working as of now two years later lol. That left me a very bad taste in my mouth, I really don't like them already. Now second year comes around, the power converter broke in second year of use. It broke on the hottest summer days and basically they said we gonna have to just wait for the warranty part to come in, and the money we lose on electric on the hottest days were just bad luck for us. My $1000 electricity bill is gone due to my bad luck on power inverter, and as of now, electric bill is still higher than the first year when everything was working well...now it wasn't the same anymore, don't know why. Let's see what's gonna happen on the third year... read more

I am rejecting this response because: They did not inspect the roof thoroughly, specially the 28 Panels underneath where all the bracket or hooks or whatever is holding the solar panels. Their Technician on 3/11/2025 witnessed the bracket screws drilled through a several spots under the solar from inside my living room by opening the ceiling drywall. He did not go to the roof to inspect on First 2 visits when I was on site. He acknowledged an improper installation was made by unprofessional installer and your technician also stated he doesn't know which individual had installed from your company when you guys were new 12 years ago into the Solar Business. None of those guys are probably working for True Power Solar or SunPower as of now. The photos True Power Solar Agent have sent is in completely different area where the leak is. The solar bracket/hook installed in the solar area is affecting the leak because it is right underneath where the ceiling drywall is cut and you can not deny that unless you guys do this type of filthy business. I have advised your technician to run water with garden hose on the roof in the solar panel installed area to check the exact location on both onsite appointments we had. He initially wanted to do it but after talking to your company, he then changed his mind. Possibly the owner was afraid that we both would be able to see the leak was coming down underneath the solar installed area. on the 3rd visit, Your office staff told me over the phone they will let me know when they are coming for another inspection and I also told them I can meet after 3 pm. No one called me to meet your technician on site. Instead, they inspected the roof without informing me. This is a serious violation! Your technician was told to lie and also lied to all the photo images. Nothing on the image shows the Roof side where all the solar panels were inspected. You sent pictures on the other side of the roof where No Solar Panels are installed. I have checked my roof few weeks ago and all the Roof tiles are in excellent condition unless you recently went up to the roof by yourself and moved a few Roof tile to save yourself from the claim. PLEASE NOTE "NONE OF THE OTHER ROOF AREA HAS LEAK OTHER THAN THE SOLAR PANEL INSTALLED AREA" I am only requesting to remove & fix the affected area within the 28 solar panels, reinstall solar back after fixing the roof leak that has caused by your companies unskilled improper installer. read more

From service, to price, to newest panels, we were so satisfied with Michael and True Power Solar. We interviewed many solar installers and were worried that we would not make the December 31st tax credit deadline, unsure if the 26% federal tax credit would be extended. We decided to go with Q-Cells 420 because they had just came out with a 420 watt panel, which was the highest wattage for it's size, and meant we could achieve our kw/h needs on the limited south and west facing roof areas. Before I chose True Power Solar, I had let Michael know that Electro Magnetic Fields (EMF) were a concern to us, and he got permission from two clients he worked on for me to do a walk around with my EMF meter. Michael suggested that I go with a system that did not use micro-inverters. True enough, when I visited, the micro-inverters gave off lots of EMF everywhere around the home, and not just isolated in one large inverter by the electric panel at the other home. Michael was very confident that even with the city delays due to Covid, they could finalize the install by December 31st. With all those assurances and knowledge, we decided to go with them. Through the installation, my wife and I were worried on a daily basis that the project would not finish on time. Not only did they finish on time, and was able to get all the city inspections finalized, there were no changes requested by the city. In conclusion, we are very happy with our experience, and attentiveness to our needs. Their installers even painted the conduits to match my walls. Thank you again, Michael! read more

True Power Solar - Beautiful Q-Cells 420 - Solar Installation Near Me - Pomona, California

I get to audit a lot of companies and I would say True Power solar is one of the most honest, reputable high-quality companies I've ever seen read more

A month ago, our panels were installed by True Power and it has been great! We did our research and met with different companies before deciding to go with them.The representative that came to our house was super helpful and explained the company's process. The sales rep Vivian made sure to answer all our concerns and was knowledgeable of all the products available. Totally recommend them! read more

Thank you True Power Solar! We have been very satisfied with their professionalism. We met with other companies to compare prices and did some research on all companies. True Power Solar has a great reputation. We are very happy with our choice. All cost was given up front and they were very helpful in answering all of our questions. Installation was completed on the timeline that was given and they cleaned up after themselves. They made it easy! read more

I love True Power Solar,they really went above and beyond to provide my family and I with the best service. Vivian Guan is an amazing and she constant worked to make us happy. Overall we are very satisfied with our brand new system! read more

True Power Solar - Nice look! - Solar Installation Near Me - Pomona, California

True Power Solar did an amazing job helping me go solar. From the very beginning my sales rep,Miss Guan made sure we understood the process. The company immediately started working on getting city permits,everything went smoothly and our system was perfectly installed! So happy that we'll get a great saving from today~~~~~~ read more

True Power Solar - Installation done,looks good!!!! - Solar Installation Near Me - Pomona, California

I am so grateful that John took care of all problem with solar panels by True Power Solar. All wires and boxes on the roof were hidden after he came to our home and checked himself what I was complaining about. Also, he set up my conference call with Edison, found the reason why our electricity bill came very high after solar panels installation, request Edison to change our rate to the correct one. He also refund us with the money that Edison improperly charged us. John is the excellent example of how the company should take care of customers. Thank you very much, John! read more

I was referred to John Almasy by a couple of friends who had solar power installed by True Power Solar. First, John is not a pushy salesman. John provided me with information on how to save energy such as replacing a pool pump and installing led lights and a quiet cool ventilation system. Secondly, once I agreed to go forward with solar power, John made the process extremely easy, efficient and stress free. Start to finish was 3 weeks! I can't say enough about the great customer service from John. The entire crew, headed by Steve, did a fantastic job installing the solar panels without any flaws. What I appreciated the most was the honesty and no pressing. I highly recommend them! read more

I did alot of research before going with True Power Solar. After about 2 years of doing research and speaking with several different companies I decided to go with True Power Solar. I can honestly say, John Almasy was one of the main reasons I chose True Power Solar. He was thorough during the entire process and answered all of our questions. After the installation was completed, John made sure we were happy with our system. My two brothers have also used John for their solar installation. We all agree, John's honesty and his competence are reasons why we will continue referring him to family and friends. read more

My system was new installed this month,I had such a great experience with True Power Solar,and every time when I have any questions,my sales rep Charlotte Xu always replies me very soon. Will definitely refer my friends to go solar with True Power. read more

True Power Solar - 15 panels of SunPower 400w,new installed in November - Solar Installation Near Me - Pomona, California

Not certain what type of SCAM this company is running but out of the blue they sent me a $900 invoice for cancelling an order I never made - their collection notice is the only contact that I have had with them!! I would avoid this company at all costs. Update: Calls to this company went unanswered, until this message and BBB contacted. After 2 weeks received a letter attempting to GAIN my business, offering a discount on services, and oh, by the way, we withdrew the invoice previously sent. * No one to answer incoming calls, * no apology, instead a marketing attempt * letter's not even signed by a human being. Bottom line - You decide if this is a company you'd spend money with... read more

Good service, Jeff was an exceptional sales rep, referred a roofing company to me so I can repair my roof before installing solar, price and work were both excellent. Installation was a breeze, crew came in early in the morning, 6 of them, wrapped up by mid afternoon. Everything has been working seamlessly since then, just got my 12 months reconciliation with SCE last month and got a small amount back, so the calculation of panels needed was right on. Highly recommended. read more

I have had true power solar since 2014. This has been the best investment that I have ever made since owning a home since 1996. The company is very customer service friendly from the installers to the customer representative like John. They are with you from beginning to the end they even follow up with you to make sure that everything is working well even over time. I have even had more panels installed since the initial ones. When ever I called them John makes sure that all my questions and problems are fixed and resolved. I recommend true power solar my electric bill is about $600-$700 for the year which is great. So again True Power Solar is a great company and a worthwhile investment. read more

Very poor customer services. The dealers cheated when they sold their products. After you bought and installed them. No one answered your phone and respond your questions. Whats worse, the panels never work as expect. read more

We spent 5 years researching solar companies and there was always something wrong with each company so we just kept looking and weren't in a rush. We wanted to be 100% sure about the company and service we would be getting. We found what we waited for with this company. John Almasy was referred to us and he is competent and honest. From beginning to end, John saw everything through. There were ZERO surprises or problems. We've had our solar installed now for 3+ months and we are 100% satisfied. John still reaches out and asks if we are happy with the service. This guy REALLY cares about his clients! read more

Almasy and Raymond is the only reason I went with this company. And they both offered excellent service.

SunPower panels are the best in the market and True Power Solar is the best installer in our area, they make a great partnership and I am so glad we chose to do business with them. My solar agent Vivian Guan helped me with understanding all the things we really need to know,she's patient and professional. I'll refer my friends to go solar with such a great team! read more

John Almasy with True Power Solar came out and gave us a very competitive quote for our solar panel system. There were complications because of the way our house is situated, but the True Power Solar folks took all the complications in stride and gave us a great system of solar panels that was installed with first class workmanship. I know other folks have had issues with roof leaks after having their panels installed. But True Power Solar used a system on our roof that looked as thought it was installed by professional roofers. We have had no problems. These folks come highly recommended by us. They gave us a great product and great service. read more

After consulting with several solar companies, my husband and I settled on True Power Solar. The sales presentation was professional, and we settled on the pre-paid program. True Power Solar immediately worked on getting the permits from the city and our HOA. Within 2 months, the solar system was installed. The equipment and workmanship was top-of-the-line. Now, our electric bill is approximately 90 cents a month; during the summer, when we have the A/C on. Needless to say, we are very happy. read more

I was just contacted via text message from Chris who is the sales rep I spoke with earlier. He must be upset that I am not getting solar from him and that I wrote a poor review. He texted me "how's the security business? 71,000 a year not bad. Founded 2012". Chris used my personal information that I gave true power solar to look me up. He then texted it to me. I'm not sure if he is trying to scare or threaten me. I don't really care. The bottom line is I shouldn't continuously be harassed by an angry sales rep. True power solar I'm asking you to please deal with this situation. I have a picture of the text message conversation if you need it. Thanks read more

Horrid communication skills. From the bungling of installation dates, to never returning phone calls - the monkeys who run this company are worthless. Solar is a tremendous concept. I'm all for it...just don't go through this company. Find another solar company...unless you want to waste your time. read more

True Power Solar really came through for us! We have an 8 year old Sunpower system that quit working. The company that installed it is out of business and only Sunpower certified technicians are allowed to do repairs. Choices are few and far between, but True Power Solar communicated well, showed up, fixed the problem, and didn't overcharge us for the privlege! Thanks True Power Solar! read more

These guys know their stuff, they did a great job at explaining their services throughout the selling process. Their installation work was done in a timely manner and flawless, plus I received $500 for referring a friend which is pretty nice. Thank you. read more

I had a solar power system installed by True Power Solar. The installation was quick and clean. They have been handling all of the paperwork and permits. I hope to start enjoying the benefits any day, but when I comparison shopped, they were the most cost-friendly solar lease company read more

I did some research on solar and found True Power Solar. What a great company! There prices are very competitive and in my case was the best deal out there from the companies I shopped. John is a great representative of the company. He's professional and knows the product very well. He's a sincere, decent person with great integrity that will not sell you something you don't need. Those are the kind of people I like working with and I highly recommend this company for that reason. read more

Don't use these guys!!- I had the sale rep come out and he was very rude and unprofessional. he gave me the run around for two months. then when all was said and done he wanted me to sign the contract on his tablet with out looking and the contract. He went crazy when we told him were not signing without looking at it. i called the company to speak with his boss, my calls went unanswered, seems like they tried to scam me.. read more

I just got my solar system on my roof, Everything working good. $0 out from my pocket. I save about 30% of my electric bill. They also offer 20 Years waranty. It's really a good deal. They do a nice Job. read more

We talked to a few companies before going with True Power. We liked the idea of going solar but the other companies didn't convince us all the way. John was our sales representative & he was awesome! He talked a lot, enlightened us & helped us see other perspectives. Pricing with True Power Solar was very convincing. Everything ran out smoothly and faster than expected. Installation crew was respectful and knowledgeable. read more

I just want to say how happy & satisfied I am with true power Solor . And with my salesman John Almasy. For taking such good care of me he is the best. Also want to thank his installation team . The lead man is Joeseph he really knows what he is doing. Really knowledgeable at his work. And gave me a really clean install that I'm very happy with really appreciate everything he& his team did to get the job done in a timely manner. If anyone out there is looking to get Solor . I highly recommend looking up John Almasy & true power Solor . read more

We had the exact opposite experience as Kevin M. and my husband and I are pretty darn picky when it comes to customer service. We had solar panels installed in April of this year and have been very pleased with the savings especially most recently during the 3 weeks of 90 degree plus weather. Everyone we dealt with there was helpful and professional. Nima and Diana always answered my phone calls or emails. Our installers were great and did a good job of cleaning up after the process was completed. I would definitely recommend this company. read more

I cannot say enough about my True Power Solar installation. John in sales has a dedication and commitment to his customer that is far above and beyond what you will get with any other company. The equipment they sell is the best in the industry, but at reasonable prices that truly give you a great value. I have been through two solar installations - the first was with one of those massive companies and it was a complete nightmare. The installers made countless mistakes, the service was horrible, it took forever and in the end the system didn't produce what they claimed it would. My experience with True Power was complete opposite. The process was smooth, quick and the installers installed my 19 panels in a single day! My system is producing above and beyond what I had expected, and I am extremely happy all the way around with my experience. I cannot thank True Power enough, and if you are in the market for Solar you will not find a better value than True Power. You will get top of the line equipment at very good prices that will last decades. John will take care of you all the way through the process, and the installation crew is knowledgeable, polite and experienced. Thank you John, Angel and Edmond - and everyone else at True Power! read more

As a friend to an employee who vents to me about his/her job I just wonder what kind of company has the audacity to ask its office personnel "who is willing to give up their pay?" SERIOUSLY?!?!? This is not the first time my friend has complained to me about the way they run things on the inside. Apparently it's a very frequent occurrence for the employees to NOT receive their paychecks when the company said they are to be paid upon their hiring, the 1st and the 15th! I see all the positive reviews and the responses in return from a man named Sam saying that customer service is their number one priority and concern. Well to this Sam, whoever you are to this company, don't you think making your employees happy should be a major priority as well? I bet a lot of them have families too! I surely would not continue to work for a company that is so consistent in delaying my pay over and over again! Sam, get with whoever is head honcho, or if it's you, and make good for your employees sake because with out your sales and installations teams you wouldn't have any customers to be so concerned about! Don't ya think??? This company is blessed to have my friend working for them since when I'm with him/her he/she is always promoting this company and talking nothing but good things about them and planting those seeds in those who have never considered solar as their source of home energy before. Unfortunately, I hear the truth about how he/she gets walked all over and how the delay in pay puts her/him behind on bills, rent, buying food, paying for gas to get to work, etc. I know my friend way too well and know that she/he is way too loyal and nice to complain directly to the people making the offense and that's why I chose to write this review. So attention True Power Owners: your employees expect to get paid when they're supposed to be paid and not a day later if you expect them to show up and do their jobs... They do not work for free, not even for a minute and there are laws to protect them from such offenses. Value your employees and give up your own pay to make sure they can provide for themselves and continue that customer service you strive for. read more