Very unhelpful when trying to buy a HOUSEFUL of furniture but in need of help with shipping to…read moreUSVI. Told me it was my problem and I would have to arrange! I'm not from PR...Just needed a little help getting furniture to the docks, that's all. Another furniture company was very helpful and sold us the entire houseful, your loss. Try Rooms to Go!!

We purchased a table on 9/2025, asked if they could keep it in storage for us until 12/2025. On…read more12/12 my wife called to find out when we could pick up the table, a male employee (1st) explained to her that pickups are by appointment, 2 days a week from 1 to 4pm. A 2nd employee informed my wife that the table will ready on12/18 at the Main Warehouse. We went to the MW, gave the receipt to a 3rd employee, she looked at it, went behind a counter looking in the computer, came back, gave us the receipt and told us to get online on the building side. A 4th employee looked at the receipt and asked us to get online; we waited for 35 minutes. While waiting, we noticed a sign in which Home and Patio list the things they don't do for their customers, like helping load the purchased merchandise onto their vehicles or assist tying down the purchased with your own devices; there another 7 to 10 other things on the list they won't do for customers. These rules were never explained to us prior to our visit to the MW. When there was one car in front of us, I began to wonder how much longer we would have to wait, so I got out and asked a 5th employee. He came back after we exchange words and told us that the table we bought 2.5 months ago, the one we have been waiting for 35 minutes, the one that the 2nd employee said was at the MW and the same one that employees 3 and 4 checked the receipt, was at the La Electronica building store. We went there, asked to speak with the manager who introduced himself immediately, after repeating the previous comedy of errors he said, we have the table "for you." I told him that we didn't want the table but for some reason he couldn't understand what happened or how did we feel about their customer service. At the end, he dared to ask if I have ever made any mistakes, to what I responded at my age probably more than you but as outrageous as this one. None of the individuals we interacted with, acknowledged their responsibility for the mistakes or apologize to us.

We purchased a table on Wed afternooon and tried to assemble it on Thursday evening. There was a…read moremanufacturers defect when trying to line up the holes - the base stripped the fasteners and the table collapsed. We called first thing Friday morning and they tell me that since I did not report this in 24 hours there is nothing they can do- I have a $797 table that is not usuable. The salesperson Valeria - never told us about this 24 hour rule and assured us the "reclamaciones" would be in touch this week. No phone call and no email to help us exchange the table. Very dissapointing - DO NOT RECOMMMEND.

Very disappointed about the poor service. On Nov 11th 2020 I bought a preordered furniture with a…read morecommitment to be delivered on 60-90 days, today almost 7 months ago still with no furniture delivered, always calling them to ask for status only with an poor answer to call them 2 weeks later, this went month after month. No ownership to help on my situation like if they were doing me a favor. Today I called after calling them 5 times this week with a promise of a definitive answer on when the delivery would take place, only to find out that in 2 weeks they will start to coordinate the delivery. This is not a way to treat customers! Do Not recommend to buy at Hatillo Store or any of the stores since they have poor customer service! Never answer emails and/or WhatsApp chats. Half star review

From the owner: Started as a small furniture in a one location and then evolved in to a multi-location with over…read more100k square foot in exhibition space. Home + Patio Gallery has a massive 150k square foot warehouse in Cupey for I stock delivery and service. The business has grown throughout the years and future expansion to come.

Great local hw store that's both convenient and helpful. Friendly service, they speak English and…read moreEspanol, and it's a family-owned business - you can tell they care about their customers and doing good biz in the area. Picked up some basic repair/spruce-up supplies for a new place I bought in the area, and a couple of the items weren't going to work. Went in with no receipt, and they were quick and accommodating. Swapped out water lines for a different length/type and instead of having the owner give me change for the difference... told him to toss me some teflon tape for the plumbing repairs. He protested, "but still, even with the tape... I owe you a quarter!!!" and insisted that I have a credit next time I come in, ha! (and, of course... "I'll be back") Super nice people. As several other ACT 20/22 people have mentioned, they MAKE KEYS ha- and QUICK too! (was done with 4 sets of keys in about 3 or 4 mins) and also purchased a mailbox lock cylinder that I swapped out (unit didn't come with a mailbox key, sadly) - cost about $6

Great local hardware store speaks both english and spanish and has all the quick needs plus larger…read morecomponents if doing local construction cut down on the time by running locally to get what you need. And for everyone but especially the ACT 20/22 newbies THEY MAKE KEYS

Good hardware store in Guaynabo City. Inexpensive, variety of products and employees are very…read moreknowledgeable about hardware. A family owned business.

From the owner: Ferretería JB es el distribuidor autorizado de los productos de Valspar Paint en Puerto Rico…read more Descubre porque los selladores, primers y pinturas de Valspar son tu mejor opción para transformar cualquier espacio. Encuentra las mejores marcas de herramientas como Bosch, Milwaukee, Irwin, Dremel, MintCraft, Stanley, DeWalt y Black & Decker. En Ferretería JB te orientamos sobre cómo ahorrar agua potable y electricidad con productos eléctricos LED y calentadores de agua de línea digital.

Let's start with the location, this is now located in Galeria Pacifico in Cupey. The owners clearly…read morehave not even cared to change this information online. Lunch time- they actually close down the store and turn off the lights, no excuses nor remorse. The customer service by far is the WORST I've received in the Island and I'm a local. Their Sales Person, Kenny, is an arrogant older gentleman that looked at me from top to bottom and was in no way going to help me nor help me with my purchase. I strongly suggest the owner of this business should hire new employees, fire his current or if he prefers, sell this business for good.