Whike I haven't spent thousands of dollars here, I had been satisfied with my purchases until…read morerecently. Under their recommendation, I purchased a suppressor, good quality red dot, and red dot mount for a PCC. When I was finally able to get the suppressor attached, the mount that I bought under the recommendation did not co-witness with the iron sites. When I tried to return/exchange for something else, I was told that it was past their 30 day return policy. I asked if they could simply allow me to exchange it for other merchandise, but again stuck to their policy. Needless to say, I am very disappointed. I had to wait more than 30 days for the adapters to mount the suppressor on the PCC, but I never went back and told them to cancel that order so I could purchase somewhere else. I was very patient and respectful with them while I waited. While I am not a huge customer, I will no longer be a customer.

I've been a long-time customer of Sportsman's Finest and have spent well over $6,000 here over the…read moreyears, but this recent experience was extremely disappointing. My friend purchased approximately $800 worth of hunting gear on November 21st that ended up not being used. The items were completely unworn and still had all tags attached. We attempted to return the items before he had to fly out, but the store is closed on Sundays. Due to the holidays and both of us being from out of town, we were unable to return the items until December 26th. At that point, we were told the return was refused because it was outside of their 30-day return policy. What's frustrating is that the policy does not reasonably account for store closures and holidays. This was not an abused return--everything was new and unused. When I called back to calmly explain the situation and ask if there was any flexibility, I was laughed at and told I was wrong. That response was unprofessional and upsetting. I expected better customer service from a company I've supported for years. Policies are one thing, but how customers are treated matters just as much. Unfortunately, this experience has made me reconsider shopping here in the future.

Good owner, good service. Helped me a couple times when I needed something "out of the ordinary"read more

Best AR shop this side of the Mississippi. Fletch is the man. This is a shop for the true…read moreconnoisseur and beginner alike.

Beautiful range with great shooting options, I had my gun worked on and they were fast and…read morewonderfully executed. Very professional staff

My son son joined as a member. He told me he had free gun rentals and unlimited range time. As a…read moreresult, we bought $350 in ammo for two rental guns we do not own for this one session as I live elsewhere. issues- Lots of unmet expectations and a huge lack of customer service. - NO free gun rentals - NO unlimited range time. My range where I am a member treat their members far better with unlimited range time even on weekends. This range wanted us out after 1 hour despite being a member and all the ammo we bought from them. - the rental gun did not cycle very well. It kept jamming. All they told us is they would fix it before re-renting it. Wasted lots of our time fixing uncycled rounds in a bad rental gun. NO FUN! - appealed to manager. He was far more interested in telling us we were wrong and explaining what their policies were with NO concern for us. NO grace on range time. NO refunds on ammo. We sure felt abused. - tried to appeal to owner. The manager said he would not help us as he does not work weekends. No help. None. They happily took our money with NO concern for customer service at any time. BUYER BEWARE!!

Special ordered my sig carry and had it within 3 days and good price on ammo. Great service! Thanks.read more

Staff is very friendly and helpful. Good selection of guns and ammo. Will definitely be going…read moreback to see Pat & Chris.

Very nice store! Very helpful people, super friendly! Full service gun Smith are second to none!…read morePrices are VERY competitive! Definitely going back!

Experienced and friendly group of men, look forward to future business with this place.read more

One stop shop for your LTC course/license. You get the written test, range test, and fingerprints…read moreall in the same day. Great experience overall!

My experience with Central Texas Gunworks was honestly shocking…read more My girlfriend and I ordered a firearm that was originally quoted to arrive in about 10 days. Instead, the order took over six weeks to arrive. Frustrating, but we were patient and waited. When the firearm arrived, my girlfriend went to pick it up. The store advertises closing at 6:00 PM, and she arrived after work at 5:55 PM. The gun was paid for so this was simply a pickup. When she arrived, the employees were already outside sitting in their cars getting ready to leave. She politely asked if they could go inside and complete the pickup since it was still before closing. Instead of helping her, the employees laughed at each other and joked about whether they were going to do it, then told her to "just come back tomorrow." She explained she had rushed there after work and arrived before closing. They claimed the credit card machine was broken, which was irrelevant because the firearm was already paid for. The worst part about this, the store owner Michael, sat and listened. and never lifted his head from his lap. Despite arriving before the posted closing time, and after waiting six weeks for an order that was supposed to take ten days, they refused to help her and continued dismissing her request. She was laughed at and treated with complete disrespect. This wasn't just inconvenient, it was unprofessional and humiliating customer service. If your business advertises that it closes at 6:00 PM, customers should be able to expect service until 6:00 PM, not be turned away at 5:55 by employees who have already decided they're done for the day. After a six-week delay, the least a business could do is treat a customer with basic respect. I hope this is addressed because no paying customer should be treated this way.

Nice store where the employees greet you when you walk in the door and are eager to help with any…read morequestions.Have bought a couple guns in the last year from Brady at Guns warehouse and his customer service was over the top!

Great customer service. Good selection and better pricing. Definitely worth the stop.read more

I've been working with these guys for years…read more This is my go-to spot for firearm cleaning, maintenance, and FFL transfers.

I have used them for years on several different issues. They…read moreare solid gold! A.J. took the front sight off and installed a Choate Flash Suppressor. If you nick the crown, you're done. Somebody accused them of being racist. That's absurd. The owner is from Colombia originally, so...

All good things must come to an end…read more Watermark has raised their FFL fees to $40. Effectively, they're saying "please don't buy guns somewhere else and get them sent here - we don't want that business." Lesson learned - I should have checked before I sent my transfer if their price had increased. I get it. They want to sell their own inventory. That makes sense. But the business that will be lost in people who also needed accessories and ammo is likely significant as they decrease traffic into their store: Every time I went in for a transfer o tried to buy something - even if just a bottle of cleaner - to support them. There are too many other options at $25 or less. If you do want to put hands on a gun before you buy and want to buy local, their selection is huge. They just added a room of additional parts and accessories, which also houses their gunsmithing area. Their gunsmithing is still spectacular, especially older or less popular guns, and their cerakoting service is reasonable and really well done. Net net they're a plus to the gun community in a growing part of the Austin area. They're just not the great deal they were before for transfers and the stress of growth is showing, so I'll have fewer reasons to go back.

Aloha! I stopped by here the other day before my son's wedding weekend. What a friendly bunch of…read moreguys. I think every associate asked if I had any questions! My son and I were already impressed. Finally the owner Mike cornered me and I mentioned I owned a gun store in Hawaii. Mike openly offered every piece of advice and opinion possible, and we discussed a lot. Needless to say, they are a great group. You will be treated with professionalism and friendly open opinion. I have a much appreciated new family in Texas to depend on. Much Mahalo's Watermark!

I'll keep this short. I had my slide Cerakoted for my Smith & Wesson SD40VE from silver to OD…read moreMagpul Green. The end product was AMAZING! It made me feel like I have a brand new gun - I felt giddy and excited, pretty rare these days. They were fast, provided a great price, and went above and beyond on the slide, fixing some of the finishing that Smith & Wesson overlooked. These guys are A+ !!!

OK, not sure what to do. I ordered a 6.5 grendel barrel from them--over $400 bucks--stupid me-- 6…read moreweeks ago. Have repeatedly asked for a status order update for the last month. They have not answered any of my e-mails nor do they provide a customer service phone number. Anyone in the Austin area to help a brother out? My order was #1834 #Underground Tactical Arms 14141 Hwy. 290 W. #400 Austin, TX 78737 Are they there?