In the last 6 months I have received over 20 spam messages from them. I have unsubscribed 11 times and they just keep sending. I have called 20 times and they refuse to allow me to talk to a supervisor. Then the Sacramento office started calling between 7 and 8 am. This is illegal, unless a customer asks them to. Because of the draught, we removed our lawn years ago. I have filed complaints with the BBB, DA, DOJ and California Attorney General, and still this company spams me. read more

How can i leave zero stars... worst sales experience ever - I would rather shop for a used car. I called and asked for a quote... all good and seemed reasonable. I then asked if I could "save" the quote and call back in a couple days after I researched further. The pressure ramped up FAST, I remained polite, but she eventually hung on me. Since then I've received 12 follow up calls - different numbers, different people. Even if their service is good, I'd never do business with them. read more

This company is a money grab. They have not resolved any of the issues with my lawn. The crabgrass and other weeds remained after over a year. I watched a worker jump out of his truck and perform the " service" which was chemical spray that took one minute. I have a very small lawn. I had called multiple times to cancel. They said they talked me into a discounted rate. The final was when the only time the actual truck with multiple chemicals arrived and they began ringing my doorbell at 7am. Before and after they sprayed. The only difference I ever saw was my grass grew faster. So the fertilizer was effective. I called to settle my bill. It was zero. However they now have an automatic service set to call multiple times a day. I have attempted to talk with them multiple times. Today I got through to the company and they say I owe for 2 months service! 142.oo I asked for the owner/manager to call me. This is a scam and harassment. Now I will block the calls until I hear from the owner. Do not use this company as they are not a credible organization. read more

I subscribe weed control treatments with Tru Green. I am pleased with the spray application to eliminate all my weeds from my desert scape front yard. The price is very reasonable and the technicians are experts in the application of chemicals. Also, very kind and professional. Kudos Tru Green read more

I consider myself knowledgeable in terms of lawn care. However I was struggling with lawn insects damaging my turf, and so I reached out to TruGreen for help, thinking they had access to treatments not readily available at retail nurseries and garden centers. After meeting with one of their sales folks and hearing his recommendations, I agreed to try out TruGreen's services. I explained to him that I was not ready to prepay for a full year of treatment, but was willing to have month to month service and then commit should I see positive results. Again, lawn insects were what I was most concerned about. The following week, TruGreen scheduled two separate service visits on the same day - one for the lawn and the other to treat shrubs, which according to them, were contributing to lawn disease. After completion of both visits, I read the receipts left behind. Nowhere did they indicate any application of lawn insect treatment. In fact, the first technician wrote that there were no to few apparent insects. Unbelievable, when I see lawn moths hovering over the surface of the grass. I reached out to the salesman, explaining the situation, and he told me I needed to call the corporate number to let them know I needed grub service. In our initial conversation, he explained that TruGreen was looking to grow the market in my area. He never offered to make the call on my behalf. Not a great way to grow market share, and certainly a poor way to start off a business relationship. And, this third service call resulted in another full-cost charge to my account. My disappointing experience with TruGreen certainly confirms the many negative Yelp reviews they've received for Sacramento area service. read more

TruGreen did not control the weeds in my yard and did not follow directions as to when to access the back yard due to the dogs and I had asked them several times but they kept doing their thing read more

We have used TruGreen for several years. It seems like since around Covid (maybe even before), their service has really gone downhill. They won't show up repeatedly for scheduled services prompting me to have to call frequently to get them out to complete the service I paid for and they often do an incomplete job when they do show up. Am currently searching for an alternative company read more

Horrible. Don't ever use them. They proved my self closing gate open and let my dog out. They claim to treat shrubs and trees but spend 5 minutes then leave. My Morning Glories were covered in white flies and large holes were in all the leaves. I had to buy my own stuff to treat all my plants before they died. They left mud plugs all over the walkway when they aerated my lawn. I was told a supervisor would come out and assess but I never heard back. When I complained and told them my dog got out and was still missing they deducted a partial payment so basically they wanted me to pay them for their screw up. No accountability. read more

Beware of TruGreen for these reasons: a. Scheduling and billing issues persist; they will bill you for services they didn't provide, and dispute your claims. b. Inadequately trained technicians; witnessed instances of misapplication of products due to lack of training. c. Technicians have come to my home, talked on the phone left without servicing the lawn and I was still billed for their time. Overall, it's a poorly managed company with indifferent technicians. Dealing with TruGreen is more trouble than it's worth. read more

Terrible service. Crab grass still here after half a year, and the normal lawn is now dying while the crab grass thrives. Call center has no resolution options. STEER CLEAR!! read more

we've had this service for a little over a year now. our yard looks worse than it did when we contracted out. read more

TruGreen Lawn Care - front yard - Lawn Services Near Me - Sacramento, California

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Within a week after providing Insect & Disease Control service (they sprayed the trees with chemicals), one of our trees began shedding leaves and the lawn turned yellow. Before calling customer service, we checked the irrigation and all was good. We then called customer service and requested they send a manager out to assess. Instead of a manager, they dispatched the same guy who did the spraying who immediately went into defense mode. Besides referring to the tree by the wrong name (it is a tropical ash), he said the loss leaves is normal this time of year (actually it has consistently lost its leaves in late October the past 12 years we've lived here). He then blamed the 100 degree temperatures. When I informed him the temperature is 100+ degrees every summer and this has never happened before, he determined it was a lack of water without so much as testing the soil or irrigation system which we had already done thoroughly. Finally, he insisted their chemicals did not cause that. He made these determinations in exactly 2 minutes, no testing, no inspections, nothing. Suffice it to say I am thoroughly disappointed in the service and will soon be a former customer. read more

TruGreen Lawn Care - a fenced in area with grass and trees - Lawn Services Near Me - Sacramento, California

I would never use them again, and would not recommend this company to my worst enemy. Their business practices are completely unethical, and their services are a total scam. They did nothing to improve the look of our lawn after 1 year. So, once our annual paid-in-advance contract was up ($2,200 for grass and trees) we called to cancel. They refused to return our calls, so we called the person directly who sold us the contract. She also did not return our calls. Each time we called, we made it very clear that we wanted the contract canceled immediately with no continuation of service going forward. They refused to return our calls, and then automatically billed our credit card for $640 without our permission. DO NOT under any circumstances hire this company. read more

I tried TruGreen despite the bad reviews two years ago. The gentleman who initially came out explained that TruGreen was revamping the business and making many positive changes to service. After two years, I cancelled yesterday. Customer Service is deplorable. I requested someone knowledgeable come to my home while I was home to tell me why my lawn looked so bad. They simply cannot or willnot schedule someone at a time convenient to you. They tell you the technician will call you before he arrives, but that does not give you time to plan leave work and be there when they are there. I even talked with the regional director, who was very unhappy that someone gave me his number...he never followed through. What they provide: technicians to apply chemicals...that is it. The technicians know nothing about plants or lawns so when something isn't working they don't know what to do. I have investigated prices for the chemicals and their prices are not bad...if that is all you need, then you are probably OK. If you need any assistance with why plants or lawn are dying, forget it. My lawn looks just as bad as it did two years ago when they started. read more

These guys are clowns. They claim to perform service but don't. They still charge the card. This company is a scam. Zero customer service. No local responsibility. If you call to complain you get routed to another state where the phones are answered by someone completely clueless. Stay away from this fools. read more

If I could give 0 stars I would. I paid 1600 to have the yard aerated and Don the manager at the Sacramento office stated that they could reseed the lawn, I just needed to ask for an exception, and he said it was fine. They came out last week and didn't do it, left mud EVERYWHERE, and then I re-scheduled them for today and they did not do it again. I don't know what I am going to do now. At this point, I will probably need to pay for sod. This is ridiculous. read more

Garbage! Garbage! Garbage! Never have this company do anything to your lawn! My lawn is worse now than it was a year ago!! Money back Guarantee!! My A@@!! I worked with them for over a year on my home. Let us send a technician out to look at your lawn again. Same results. Horrible looking lawn!! Hire a local lawn care specialist. Complete waste of time and money! TruGreen... Stands for we will truly take your Green!! read more

TruGreen Lawn Care - Terrible TruGreen lawn results!! - Lawn Services Near Me - Sacramento, California

Please read this review. We have had Trugreen lawn care since 2018 when I decided to give up the care of my own lawn to someone else. I have done care for my own lawn for years and since 2018 we have had the envy of the neighborhood for lawn appearance. However, on February 21, 2025 our lawn was treated and since then has begun to die. We have been trying for weeks to get Tru Green to come out and take a look and help us solve the problem. We explicitly told them not to apply any more chemicals to the lawn until we figured this out. Today, they showed up and applied more chemical to the lawn and never once contacted us or tried to have an appointment with us so that we could talk this through together. If you are reading this, you should absolutely not ever, ever contract with TruGreen in sacramento. Their Yelp is 1.3 stars. Do not make the mistake we did in trusting them with your yard. They are unresponsive and unprofessional read more

Worst customer service I have seen from a company. Good service at setting you up but even getting someone out for our first service took a month and countless calls. Just had our follow up service took several weeks and calls to the call center to schedule with no response. Only got someone out by texting the rep that came out last service. Then on the follow up spray the only sprayed 1/4 of the committed area and haven't been able to get someone to come back out. The call center appears to not communicate to the service department and only takes the call to move on to the next call. They commit to schedules to get up of the phone resulting in another call days later after a no show. read more

Put in a Yelp quote for landscaping in Sacramento and it was sent to several landscapers. Hired one I liked and still several months later I receive about a hundred calls from a hundred of different TruGreen numbers all over the country. Even though I tell them each time to put them on my do not call list and block the numbers I'm still getting these calls. I don't know how to make them stop. Do yourself a favor and never give this company your phone number. Every time you ask to be put on their do not call list they hang up and you receive another call from another number. After this last call I'm writing a review. Maybe this will make it finally stop. read more

TruGreen Lawn Care - Lawn Services Near Me - Sacramento, California

We had to cancel our first appointment since we were not going to be in town. We were told that we would get a call the day before the service. They called and left a message, but the lawn had already been cut that day. So they came out the next day, which was a Friday. There was no knock on the front door or note telling us they were there. I received an email saying they had service our property. I had to go back and look at security cameras to confirm they came. I called customer service, and they said the note the technician left said he knocked at the door, which he did not. I told them that I had video camera footage showing tech coming straight from his truck to the backyard. Also did not get any statements, which they said was in my profile. Which as a new customer I don't even have an account number that was given to me, so am unable to get into that profile. Not sure if my dogs were let out after this time. Very disappointed in the lack of communication. read more

If I could give them negative stars I would. I requested dessert landscaping with weed removal. They rescheduled several times without even notifying me. They finally showed up for the first time today and did nothing. They sprayed my front yard with water and left. But they sure did make sure to leave me a bill. Definitely would recommend trying to find a different company that's actually professional and doesn't just give excuses on why the technicians randomly reschedule and show up unannounced. read more

Service in the last 16 months has been less than acceptable. Spoke with customer service 5 times and the result has been the same. Too much turn over and lack of commitment and work ethic from technicians. read more

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They do a good door knock presentation but the product they deliver is really subpar. The first technician that came in broke our back gate. We fixed it ourselves as they offered nothing in return. Next visit was a no show. See you never trugreen. What a waste of time read more

So how they can show up, claim to be able to do this, this & this..... Yet when they do show up their worker says they're not licensed to do the services we paid for. Then when I call the office, the lady is extremely rude and says there's nothing she can do besides send an email and have someone call me. AVOID AVOID AVOID!! Scam central read more

I tried fertilizer and seeding and cutting and watering over and over and never got it right, not even close. The pics below will tell you everything. This is a 1 year difference and I can not believe it. True Green is the bomb! read more

TruGreen Lawn Care - Before - Lawn Services Near Me - Sacramento, California

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I have been with this company since they came to Roseville. I started with Scott's about 12 years ago and stayed with TruGreen when they purchased Scott's. I'm canceling my service today. I'm done. My lawn is by far the worst looking on my street and I'm the only house that doesn't do my own fertilizer. For the price, I expect to have green grass year round. Their last service manger that came out told me the company doesn't even give them the equipment to test the chemical levels in the soil so they have to guess what the lawn needs. What a joke. I'll save money by taking a few minutes a month to take care of it myself from now on. If I were them I would be ashamed to put their little advertisement sign in my yard. Congratulations TruGreen, you just lost a long time customer! read more

TruGreen Lawn Care - Check out the neighbors yard in the background. Much greener and he does it himself. - Lawn Services Near Me - Sacramento, California

No response to quote request for lawn care. Why request quotes and not respond when you receive them? Not a good way to grow a service business. read more

Incompetence from Head to toe. Your Home depot guys know more than these guys and I am not joking and I mean alot more. They have people off the streets who know as about lawns like the mailman charging a premium service for a tech with special training. There is not a single process or protocol because no one knows what they are doing. The app doesn't work, the website doesn't work, if you call and make an adjustment to the schedule the tech doesnt get it and you get charged for a service you didnt want. read more

Been a customer for over 3 years. Used to be a great service. The last year has been a nightmare. I have called no less than 5 times to get a weed issue taken care of. They have no showed , showed up with wrong product or no product, came when it was too hot to service and left , I called and rescheduled and then day of I called to confirm and then found out they rescheduled without telling me and then no showed. Im done. read more

Doesn't work at all. They don't do what they say in their service summaries and lawn hasn't changed since day1. I got alerted that my service truck had arrived and 1 minute later I got a "you're all done!" Notification, when no one showed up at all. Service reps aren't very nice to deal with on the phone either. Just bad service all around unfortunately. read more

Tru Green did not do the services I paid for. Even though I tried five times to communicate with them, I received no confirmation as to when they would complete the services I paid for. They were supposed to aerate and seed my front and back lawn, but they only completed the front. When I look on the service report it says everything was completed which is not true. I have tried to email, call, chat, and leave notes on my account, with no help. As of now they have my money, and I have incomplete service from them, I am very disappointed. read more

My lawn looks worse now than before I hired. I specifically advised that front yard should not be touched as HOA manages. Only wanted back yard care. On video, I have recorded the service person showing up, fertilizing the front, then leaving. I am charged for weed/feed and mosquito treatment for back yard. He never went in the back yard! This last time they didn't even come on my property, parked and left. I was still charged. I called back in December to cancel - I am still being charged. Yet, my yard is full of bugs and clover, which I will treat myself notwithstanding the several fraudulent charges. I asked their sales guy to return my complaint call - no return. Do not recommend. read more

Sales person that came told me they used a proprietary blend for weed treatment that can be spray on flowers and plants. I ask specially if it was the same as round up and the sales person laughed and said it's nothing like round up. He said round up kills everything but their proprietary blend solution does not kill flowers or plants. It only target weeds. When the lawn care person came, I found out that he sprayed glyphosate; the main active ingredient of round up. It's basically the same as round up. I don't appreciate being lied to by the sales person just so he can make his commission. I cancelled my subscription and will NOT be paying my bill since you guys contaminated my mulches with glyphosate. read more

Do you have money you wish to throw to the wind? Do that. At least if you are throwing it to the wind a homeless person or someone in need may pick it up and put it to good use, otherwise, just burn your money, because at least you'll get heat from it. Giving it to these guys is just silly - the only thing they managed to do is grow the stuff I wanted gone. Woot - let me contain my banality. Don't waste your money on this service. read more

TruGreen Lawn Care - Great job killing all the pesky grass and leaving diet and weeds! - Lawn Services Near Me - Sacramento, California

From the VERY beginning service with this company went from bad to worse. 1. They billed my credit card incorrectly so I had to call to correct that. 2. My credit card was hacked and had to be shut down. 3. First service did not result in ANY dead weeds so it was necessary to re-call as they promise to return and retreat at no expense. It took multiple days and calls to reschedule. 4. Service representative did not have the necessary materials needed to perform the service. Therefore I was supposed to call to have the service rep come back out with the proper materials. Both of these issues meant multiple call backs and calls to customer service. 5. Service representative showed up in the dark to perform service. (How can they see what they are looking at in the dark). 6. Due to the variety of call-backs to do the job correctly I am being told that I have received all my service calls when I am still due one for the month of December. After a lengthy call to a supervisor he ceased to be able to hear me and told me to call him back. DO NOT USE THIS COMPANY UNLESS YOU WANT A FULL-TIME JOB MANAGING THEM AND THEN THEY STILL WON'T DO WHAT THEY ARE SUPPOSED TO. GOING TO REPORT THEM TO THE BBB AND GOVERNING BODY. read more

About 1.5 years ago I contacted TruGreen for lawn care. Having used their service before in another state, I was optimistic that they could also help out with my lawn now. We had A LOT of weeds. I let the representative know that this was the situation and suggested someone come out to look at my lawn. This would not be needed I was told. I was assured that they could take care of it and they had a "guarantee" that they would be cared for. Realizing that this would take more than one or two applications, I was patient but informed them of the lack of progress. They came for some additional applications, however, have not been successful. I had sent emails and made phone calls in an attempt to resolve this. I just today received a call from "corporate" initially saying they denied my refund request, then said they would cover half of it. I'm not looking for a hand out. I'm looking for them to stand behind their promise. I'm hoping to be able to change my review but I feel like this is literally the only recourse I have. Here is a pic of my lawn AFTER a years of their treatments. read more

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Wow I should've looked at the reviews before I hired them for service they are very disappointing. Late May my sod began to die I called Trugreen to get it turned around. A few weeks later a person showed up and told me it was heat stress. I didn't really agree with that diagnosis only because we haven't had much of a heat wave in early June not enough to affect my lawn and that way. So he put down some fertilizer and told me he would see me in six weeks. I told him my sod would be dead by then. Fast forward to now most of my sod is dead. Calling Customer Service is a nightmare. Cancel service chalk it up as a loss thanks for nothing true green read more

I have had to reach out to TruGreen regarding the bald spots. They have re-seeded the lawn and left me a bag a seed. I have heavily seeded the bald areas and have seen growth start. Will have to wait for warmer weather to see if the lawn is stronger this year. read more

Didn't show for 2 weeks then raised price day before coming.. very unprofessional!!@