This review is worth the read! This is my hometown dispensary for a reason. Best daily deals and sale flower I've ever seen. 1) I had thrown away 1g of shatter in the dumpsters outside by accident. I call Truelive they contact the store and Nick finds it and holds it for me!!! 2) only time this happened...the 1/8ths are sifted by machines and they make mistakes. I had a very light 1/8th and brought it back for an exchange no questions asked! 3) THE DEALS YOO Example...today I spent 1000 points which equals 75$. For 15$ of my own money and 1000 points I got everything you see in the pics!! Best Dispensary in Miami...been to them all!!! Love the team here love the vibes and the sales are always fire as is the tree. read more

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Terrible service nothing is ever in stock. I live across the street and have gone there for the last seven years. Wow did this place fall apart? read more

This is where I go when life is overwhelming!! It's my safe space!! This location is always in pristine appearance. And there is never really a long wait. The bud tenders are super quick. And I love how you can order online and they have it ready within minutes of me driving there. We usually buy the sales. And they have great bud at great prices. And they are always doing something for their customers. Like this week there are punch cards to get rewards!! Keep them coming back. Everyone is always super friendly and they get me my meds so I can deal with this crazy thing we call life. The quality of care they show their customers is truly outstanding!! read more

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First time shopping at a Florida dispensary! Easy and fast process to get enrolled in the system. They gave me a huge discount on my 1st purchase and I have to say..... thank you very much because the strains that I chose were really fire. They took good care of me! Thank you for the hospitality and great service. I'm about to take flight ! read more

Trulieve Miami Dispensary 77th Ave - Happy Patient - Cannabis Dispensaries Near Me - Miami, Florida

Very professional, and clean environment from my first visit. The staff is always friendly and kind and eager to answer. Any questions that I have. I would highly recommend this place. Five stars for sure. read more

You check in on line with your order processed and ready for pickup. They put you on the express pickup list on the big screen tv in the lobby. But they call every single person in the lobby before you, walk-ins, new people, indecisive old people. Six before me. I could have just walked in and been last in line. What's the point?? Some people are in a hurry, hence the online order and checking in online. Some people come here on lunch hour from their real jobs and don't have time for the RUN AROUND. Of all the dispensaries in Miami, this is the worst. read more

Update on my review. Trulieve isn't what is used to be years ago. I arrived at 8:44 PM today and was refused my pick up because the always abrasive blonde older looking woman who works there said Trulieve closes at 8:30 although gps directory says otherwise. I ALWAYS go for pickup and I was refused service after driving 20 min from home after a long stressful day at work. It's incredible how the workers aren't willing to accommodate a simple pick up which can be done in less than 5 minutes. Will not be coming back here and instead will be going to the bird road location. Bird Road store has ALWAYS been friendly and consistent. Sucks that Dadeland Trulieve, being my local Trulieve, delivers an appalling experience. -1 out of 5 stars. DO NOT COME HERE INSTEAD GO TO BIRD ROAD LOCATION 9578 bird road, Olympia heights fl, 33156. read more

After having had a horrible experience getting them to answer the phones I decided to go in person to find a make Manager who looked like shit. And knew nothing about his inventory. Finally I found the most amazing person ... Leonard who answered all my questions and provided me with the product that the Manager said they had none. Thank you Leonard for your compassion and knowledge of the product that I as a 73 yr old very I'll doctor needed Please assure that a copy if this letter is placed in Leonards HR file that others may celebrate his problem solving abilities. read more

I've had a sketchy past with Trulieve. but they have improved significantly on their game. they do have pretty good strains from time to time. read more

I visit there once a week. Extraordinary & consistent staff, flowers, edibles & almost daily sales. It's like the Whole Foods of Pot! Lol! Twelve stars! read more

Nice people but incompetent and stupid rules. There is no mask signs anywhere in the building but as you walk in they will ask you to wear one if you want service, but if you asked why there is no sign announcing the mask requirement they will tell you that they are not allowed to put any sign requiring mask. I actually was told because unvaccinated people also would not wear the mask which is stupid and makes no sense since most people don't need the vaccine. Vaccines are only for high risk people. This makes me question the value of the company As a medical related company have a very weak understanding of science, health, medicine and US law read more

Had to update my review even though I gave them 5 stars before. I just need to stress about how amazing the staff is. They treat me so great, call me by name, always acknowledge me and everyone who comes in, are super friendly and informative with products. I hate the wait and how long it takes sometimes but it's worth it. Masks are always worn and establishment is super clean. They enforce social distancing and always keep the lobby with limited occupants by asking you to hang in your car and wait for a text. I suggest checking in online prior to arrival. Makes the wait time just a little bit shorter. read more

Amazing staff...They have a great management team. My favorite is "Chris" he is very knowledgeable of the Trulieve products so ask for him. All around great team in Dadeland. read more

Trulieve Miami Dispensary 77th Ave - Cannabis Dispensaries Near Me - Miami, Florida

Sent the email to customer service on Sunday & still no response. The guy checking in patients was rude. Employees kept coming out & leaving for lunch. The guy checking in patients would go in & chit chat with other employees then come out & not call anyone in. Very disappointing. read more

The BEST dispensary ! Great value, costumer service , and excellent quality. They always have great sales and promotions. I have been to many dispensaries in the US and this is the ONLY one I have ever heard to allow returns/ exchanges. I have done it and there's never an issue. The staff are always courteous while keeping the establishment very sanitized/ clean even during the COVID 19 Pandemic. The selection and staff has made me loyal to Trulieve. Highly recommended them. read more

Trulieve Miami Dispensary 77th Ave - Entrance @ Kendall location - Cannabis Dispensaries Near Me - Miami, Florida

So I tried out the new store in Cutler Bay and with no surprise, there's always great energy. Much bigger and had more variety of flowers and The staff was amazing, good vibes. Literally in and out but stayed a bit just to talk with the staff. Jodi, Monica, Brandon, and Jonathan Thank you all for the help. Definitely will be visiting again. Blessings read more

Best MJ dispensary E. V. E. R. prices are about the same at every dispensary, but trulieve has more specials every month. Every time I come to this place I am greeted very professionally (Adriana), the place is extremely clean and organized, won't take long for you to check in and get inside to purchase your medical Marijuana. Trulieve has more variety and prices are more competitive, don't let get started on quality, there's no way I can compare anything to Trulieve's MJ. Thanks Trulieve for sharing with us your great products. Truly grateful for your service and products. @keepersmum read more

It's a make money and Next! Attidude. You order online they make you wait then cashier tells you they're all out.... I don't care for customer service. Cold and fake ass impersonal. I must say they offer good guarantees!! read more

Ordered online. Went in and was told to get in line. Walked across the street and got served with no wait. This morning I'm attempting to order at Kendall and being redirected to the Airport location. Time for a change. read more

Love this place the secretion is amazing you should come by and check it out. You will not be dissapointed

I really like this place, the staff, and the products. The place is really nice and everyone is very kind and professional. There's parking available which is a bonus. I have had a consistently good interaction with everyone when I have gone (a few times a month). Marilyn, Fernando, Leslie and everyone else whose names I don't know are very nice, knowledgeable and helpful. They have rewards points, specials and will replace your vape pen if anything malfunctions. They will also let you return & exchange any product you're not satisfied with. I have exchanged a few products I wanted to try but weren't for me. No problem at all. The delivery is a nice service (although $25), the drivers always communicate really well and are really sweet when they arrive. I'm a fan! I highly recommend. read more

This location is in a small strip mall. When you enter, you are greeted immediately. The waiting room is very clean, well organized and plenty of seating. After you are checked-in, a budtender will call on you to the dispensary. If there is a problem with your file, they are very knowledgeable and are equipped to resolve it for you. My budtender was Fernando. He was very friendly and professional, thoroughly explaining everything about the methods and products. Fernando was also well informed about the Florida laws regarding the uses. There is a 15% discount for the first purchase. There is also a $75 discount on a purchase of $150 for the second visit. If you are a veteran, you will get 10% any future purchases. They use a point reward system where you receive 1 point for each $1 purchase. You can then redeem 500 points for a 10% discount. read more

When I arrived at Trulieve Kendall I was politely greeted like at every other medical marijuana shop, however, when I: the customer ask for INDICA SHATTER, we expect indica not a "sativa dominant" shatter. I can't tell you how disappointing it is to drive almost 30 minutes to get the wrong product. I didn't get the young lady's name but...how does she work there if she doesn't know what product to give customers when they ask for something specific. If she's new she needs to ask whoever is training her what indica shatter is cause she's clearly not aware. This was huge fuck up, sativa marijuana takes my anxiety to another level. But thank you for trying I guess. I'm so thrilled that I just wasted $65 for something to give me more anxiety....So thrilled! read more

Trulieve Miami Dispensary 77th Ave - INDICA SHATTER...? - Cannabis Dispensaries Near Me - Miami, Florida

Re: Wait List. I have never had anything but positive experiences with Trulieve and this location. Waits are reasonable. The first time I arrived at just after 9am, I realized that supply-and-demand IS real because some retired folks, over-night workers, those heading to work, and people with LIVES like the rest of us were already there! So funny. Next time, I arrived BEFORE 9am and I had no trouble making friends with other people waiting with me at 8:40am (-ish). In and out in a jiffy! TOODLES!!! read more

I have been to many dispensaries, the amount of knowledge that the staff has is incredible. The variety is getting better every day. I have specifically been to other Trulieve locations, the customer service received at the dadeland location is not found at any other dispensary. This is true enough for me to drive over an hour, passing the other Truelieve Locations on the way just to receive the quality of care provided by the staff at this Location. EVERYONE THERE FROM ALL Sales Reps, the security guards, to Andy and all the other mangers are exceptional in their profession. This store should be the poster child for all other locations. read more

Bud tenders are very helpful. Dominique, Troy, Chris, Brandon and the beautiful short woman, who's name fails me at the moment. All of them are great!! Deals are great! Order ahead of time and don't wait read more

Great products! Got some blue dream that was amazing and some lemon olive oil that adds a little excitement to salads lol Fernando was great and patient! It was my first time and I had a lot of questions that he genuinely didn't mind answering! 10/10 strongly recommend. Thank you read more

Overpriced but I'm happy it's legal. My biggest issues that I'm here on a Monday at 1:30 and I have to wait 45 minutes even for a pickup. This industry is too big for three stores to be the only ones open in Miami. read more

I have had nothing but great experiences in the actual stores. That being said.......... Trying to get anything delivered is a NIGHTMARE. Do not bother trying to get a delivery. They are not prepared at all to handle deliveries and their system and customer service for deliveries is pretty awful. They arbitrarily cancel orders and do not communicate they have done so. There is no follow up.....and they leave you hanging and not knowing what the status of the order is. If you're going to offer deliveries at least make sure you are prepared to handle it. In store = A+ Deliveries = F read more

This was my first experience buying MJ legally, so naturally I was excited. I went afterwork arrived around 6pm, I was not seen until 7pm. I noticed some people who arrived after me were seen before me. That wasn't the worst part, I understand lines. The worst part was they were out of nearly every strain. The only thing I could buy was a sativa strain. So I bought it and it ended up keeping me up all night. Now I'm stuck with a product I cannot use. I don't understand why they don't have sufficient inventory to serve their clients. Very upsetting. read more

First time there. Troy was very knowledgeable. Staff was pleasant & helpful. Hoping they get more selections as one medication I've tried I didn't like so far. read more

This place totally sucks!! always a long wait for pick up. more then 3 times they did not have what I ordered online only to find out when I got there and waited 45 minutes for a pick up. along with a rude staff in the front and a non existent customer service. With other dispensaries around with way better service....I won't be coming back read more

Amazing service quick and easy organized clean professional friendly educational this place is awesome

I always have a good experience here but my last one was stellar. Justin A. not only helped me select the correct items but was so knowledgeable about everything. He also gave me little tips that really helped my experience. Leslie R,Ivan R. And Fernando R. also directed me in the right direction to look at products I never saw before. Overall my experience was top notch. Most importantly they all took the time to inform me about the products and didn't rush the experience. read more

I used to avoid this Trulieve and go to the Central Miami location. But now that I've met Marilyn, my faith is restored in this location. Excellent budtender - knowledgeable, patient, honest, and efficient. Hopefully she takes care of me when I pick up my order tomorrow! read more

Had a fantastic experience !! Bennett was very knowledgeable and had amazing input that helped me make my decision! Will definitely come back again :)) read more

Really good experiences. Only for a couple of months I had to use the same strain because they were short, but it still didn't bother me. Employees are always nice and helpful. read more

This is the only store in South Florida you should be visiting for all your mmj needs. The customer service is excellent to say the least and the products are spot on as well. Although we still are not where we need to be with our medical marijuana laws in Florida, these guys are always a step ahead of the rest. Keep up the good work Trulieve! read more

Leslie, Bennet, Marilyn, Fernando and Christy are the best employees in this store. I never have any issues when they are helping me out and if there ever is an issue these are the few that have done whatever it took to make it right. Trulieve should be blessed to have great employees like these. All other still need A LOT of training as they are NOT knowledgeable of the products they are selling. There are also employees at this location that have VERY POOR customer service and this is something that should be rectified immediately. Overall impression, The bud sold in this store is probably the best in FL. read more

The following complaint is directed towards the Trulieve store located in Dadeland fl (Kendall ) The treatment that is being dished out to PATIENTS is completely unacceptable. From sitting in a parking lot for hours, just to be told sorry the medication you ordered is not available, and to take this other's medication like it or not. I can't for the life of me not understand why they send a text to come and pick up a medication that's not even available. This is not the first incident there have have been several instances as I just described. So then I told my DISABLED wife don't worry you can just order and have it delivered. Well it turns out that that was an even worse nightmare, after placing an order for delivery on Monday I get a message saying it will be delivered Friday. It doesn't end there after waiting all week for the medication for my disabled wife, I get a text saying sorry we missed you call the 800 number to reschedule! With absolutely no attempt to even find my house in a gated community, or to make any verbal contact This is absolutely ridiculous! There is no way to speak to management or corporate! What gives!! My wife has been treated like complete trash I find this completely unacceptable,for her or anyone that is disabled for that matter to spend hours sitting in your car at a facility parking lot. I hoped to receive a call from @krivers123, Kim Rivers (CEO), office or from someone who has some kind of authority at trulieve, but nothing, only apologies from a rep at their 800#, in fact if you go to their Instagram page you will find numerous comments on their posts of upset patients. The company is not acting like a medical treatment center, the company here in south Florida is worse than your local crack dealer! It's disgusting!! It seems like trulieve is solely focused on opening dispensaries and no customer service what so ever. This is exactly how it goes, you place an order online to pick up medication, after doing so you get a confirmation stating "you will receive a text when your meds are ready for pickup". A couple hours later a text message is received from trulieve stating "your meds are ready for pick up head on over". so I load my disabled wife into the car and take her to pick up her meds, upon arriving my wife checks in and the trulieve rep/employee asks for my wife's medical card. They hold on to the card and ask that you wait patiently in your vehicle or outside. Almost three hours later you receive another text inviting you in, where you sit and wait for another hour. When you finally make it to the counter the trulieve rep tells you sorry but the 10 medications you ordered are not available, we only have two of them. All of this takes roughly 6-8 hours of your day. I don't understand why trulieve sends a text to come and pick up meds that are not even available? This company is complete trash and disgusting hopefully the Florida Dept of Health does something about the way they're this so called patient care center read more